Installs, configures, deploys, troubleshoots and maintains client computing and communications hardware, software and associated peripherals; Coordinates, administers and performs installation, configuration, decommission, troubleshooting and maintenance of client devices including desktop/laptop computers, hand-held communication devices and printers; Assists in the development and enforcement of client environment configuration and deployment procedures, and practices; Troubleshoots and resolves complicated issues within the client operating system, applications and affiliated software and hardware environment; Assists in evaluating and recommending client computing and communications devices for use by County employees (e.g., desktop and laptop computers, printers); Assists in defining client environment system administration policies, procedures and practices; Participates in the development of department and division procedures regarding implementation and configuration of software and hardware used within the client-computing environment; Assists in defining client infrastructure and associated component processes and improvement opportunities; Monitors client computing and communications environment for proper operation within established performance, function and availability expectations; Configures and maintains conference/meeting room presentation equipment; Communicates information to and between the user community and other IT resources; Captures and records actions taken in Service Desk Management system per Service Desk procedures. Associate’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems or a closely-related field as determined by the department head at the time of recruitment AND two years of work experience in information technology, including the maintenance and administration of client computing or communications hardware and software infrastructure.