NewTechnology Architect | Infrastructure-Transformation | Automation and Provisioning Tools Ipolarity LLCTechnology Architect | Infrastructure-Transformation | Automation and Provisioning ToolsSunnyvale, CAWe are seeking a seasoned Infrastructure Architect to design, implement, and govern scalable, secure, and high-performing IT infrastructure solutions across cloud and on-prem environments for enterprise programs. Lead cloud strategy & architecture (Azure/AWS/GCP) including migration & modernization.
Senior Android Kotlin Software Engineer SadientSenior Android Kotlin Software EngineerSan Francisco, CaliforniaStablecoins are transforming cross border payments and creating an opportunity to rebuild financial infrastructure for billions of people who need better financial access. The product is a joint virtual banking and cryptocurrency wallet that enables users worldwide to move seamlessly within a unified financial ecosystem.
NewSr. IT Infrastructure Engineer Zipline International IncSr. IT Infrastructure EngineerSouth San Francisco, CAYou will be successful when access is increasingly determined by well-defined roles and business attributes rather than manual requests, provisioning and deprovisioning are highly automated, joiner, mover, and leaver processes are reliable and scalable, and the platforms and integrations you own are well-architected, documented, supportable, and require fewer manual interventions. Our customers include the world's largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible.
Principal Network Architect Crusoe Energy Systems LLCPrincipal Network ArchitectSunnyvale, CA$265,000–$310,000 / yearAbout This Role: Crusoe is looking for a Principal Network Architect to define and own the network architecture strategy across our entire infrastructure stack, spanning bare-metal data center switching fabrics and RDMA interconnects to SDN control planes, Kubernetes networking, and cloud-layer overlays. What Youll Be Working On: Hyperscale Data Center Architecture: Own end-to-end network architecture for Crusoes AI data centers, including spine-leaf fabrics, out-of-band management, RDMA (RoCEv2/InfiniBand), and inter-campus WAN design.
ServiceNow Global Solution Architect Hitachi LtdServiceNow Global Solution ArchitectSanta Clara, CA$190,819–$250,950 / yearSkills required: Technical Expertise with ServiceNow modules, in IT Operations Management, Integrated Risk Management, Third Party Risk Management, Human Resources Service Delivery, Software Asset Management, Hardware Asset Management, IT Service Management and Configuration Management Database to architect solutions that address complex challenges. Apply expertise in IT Operations Management (ITOM), Integrated Risk Management (IRM), Third Party Risk Management (TPRM), Human Resources Service Delivery (HRSD), Software Asset Management (SAM), Hardware Asset Management (HAM), IT Service Management (ITSM), and Configuration Management Database (CMDB).
Solution Architect I Ross Stores IncSolution Architect IDublin, CA$114,300–$195,000 / yearHave a deep understanding of end-to-end supply chain functions (Plan-Source-MakeDeliver) with a focus on supply chain management, warehouse operations, and logistics. This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.
Senior System Software Architect - Halos Core And Robotics Platform NvidiaSenior System Software Architect - Halos Core And Robotics PlatformSanta Clara, CAAs a Senior System Software Architect, you will get an opportunity to architect high-performance NVIDIA edge AI platforms running complex mixed-criticality software stacks across QNX, Linux, hypervisors, safety partitions, accelerators, and real-time AI workloads, and work alongside industry experts in diverse teams and projects. Leading vehicle manufacturers, tier 1 suppliers, mapping and simulation companies, software and sensor providers, and startups around the world are developing on the NVIDIA Halos platform to deliver the best solutions for the new world of mobility.
Senior HPC Software & Systems Architect KLA CorporationSenior HPC Software & Systems ArchitectMilpitas, CA$186,200–$316,500 / yearIn this exciting role you will design and architect next-generation High Performance Computing platforms supporting semiconductor manufacturing, AI workloads, computational lithography, metrology, inspection, and large-scale distributed data processing environments. Enabling the movement toward advanced chip design, KLA's Measurement, Analytics and Control group (MACH) is looking for the best and brightest research scientists, software engineers, application development engineers and senior product technology process engineers to join our team.
Principal CPU Software Architect NVIDIA CorpPrincipal CPU Software ArchitectSanta Clara, CAIn this position, you will have the opportunity to work with teams to maximize the potential of our SoC products, bringing together NVIDIA CPUs, GPUs, custom processors and accelerators. Your role will be cross disciplinary, collaborating with industry partners, customers, internal architects, software, ASIC design, verification, and platform teams.
Senior Solutions Architect NvidiaSenior Solutions ArchitectSanta Clara, CAWhat you'll be doing: Working with Cloud Providers and Hyperscalers to develop and demonstrate networking solutions based on NVIDIA groundbreaking networking hardware. Practical knowledge of sophisticated networking for AI data centers, including InfiniBand and Ethernet fabric topologies, RDMA protocols, host networking and switches.
Distinguished Software Architect - Deep Learning And HPC Communications NvidiaDistinguished Software Architect - Deep Learning And HPC CommunicationsSanta Clara, CAExpert in following areas: HPC, parallel programming models (MPI, SHMEM), at least one communication runtime (MPI, NCCL, NVSHMEM, OpenSHMEM, UCX, UCC), computer and system architecture, GPU architecture and CUDA. Deep understanding of various aspects of high performance networking from prior work experience: network technologies (Infiniband, Ethernet), network design, network topologies, network debug and performance analysis.
Sr Staff Infrastructure Systems Engineer Astra Space IncSr Staff Infrastructure Systems EngineerAlameda, CA$179,140–$240,000 / yearToday, Astra offers one of the lowest cost-per-launch dedicated orbital launch services, and one of the industry's leading flight-proven electric propulsion systems for satellites, the Astra Spacecraft Engine. ITAR Requirements: This position requires compliance with U.S. Government space technology trade restrictions, specifically the International Trafficking in Arms Regulations (ITAR), Export Administration Regulations (EAR) and additional regulations governing satellite, launch vehicle, missile, and other related technologies.
Senior Director, Outbound Product Management, Gen AI Google LLCSenior Director, Outbound Product Management, Gen AISunnyvale, CAHow we work How we work handyman handyman How we hire How we hire person_outline person_outline Your career Your career help_outline Help link feedback Send feedback more_vert Help Send Feedback Sign in Careers Careers home homework_outline Jobs expand_more noogler_hat Students expand_more google How we work expand_more handyman How we hire expand_more person_outline Your career expand_more. home home Home homework_outline work_outline Jobs Jobs noogler_hat noogler_hat Students Students google google.
Principal System Architect, GPU NVIDIA CorpPrincipal System Architect, GPUSanta Clara, CAWays to stand out from the crowd: Experience with GPU or AI accelerator architecture, including platform aspects, off-chip I/O technologies, and networked multi-GPU systems. We are looking for a Principal System Architect with a wealth of experience in shaping and bringing to fruition high-performance, high-volume System-on-Chip (SoC) platforms.
Senior Security Architect NVIDIA CorpSenior Security ArchitectSanta Clara, CAYou will work with engineering, infrastructure, research, platform, legal, compliance, and executive teams to identify risks, respond to incidents, and build resilient security programs for next-generation AI infrastructure. Experience with compute and networking systems security architecture and engineering Experience in securing AI agents using sandboxing technologies and AI-based threat detection (e.g.
Senior Solutions Architect, Engagement Manager - NVIS NVIDIA CorpSenior Solutions Architect, Engagement Manager - NVISSanta Clara, CAYou will partner closely with project delivery managers, Solution Architects, Sales, OEM/SI partners, Operations, NVIDIA customer support, and NVIS leadership so customers experience NVIDIA as one coordinated team. 10+ years of total experience in customer-facing coordination, engagement leadership, technical delivery, accelerated computing systems, large-scale infrastructure, or enterprise cloud programs, including work with executive customer audiences.
Senior Data Scientist, Ads Insight and Measurement Google LLCSenior Data Scientist, Ads Insight and MeasurementMountain View, CAAs a part of this team, data scientists bring scientific statistical methods to bear on the challenges of advertising product creation, development and improvement with a deep, data-driven appreciation for the behaviors of the end user and the ecosystem. You will also play a key role in developing new ideas and methods that drive ad measurement and monetization, including paradigm-shifting ad-measurement science and products for the privacy-preserving future of digital advertising.
Senior Software Engineering Manager, Google Compute Engine Google LLCSenior Software Engineering Manager, Google Compute EngineSunnyvale, CATeams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design; the list goes on and is growing every day. With technical and leadership expertise, you manage engineers across multiple teams and locations, a large product budget and oversee the deployment of large-scale projects across multiple sites internationally.
Senior Technical Program Manager, Pixel Enterprise Solutions Google LLCSenior Technical Program Manager, Pixel Enterprise SolutionsMountain View, CAWe are seeking a visionary Enterprise Leader and Senior Technical Program Manager who can operate at the intersection of business strategy and deep system engineering, leading global, cross-product area organizations to build resilient, future-proof enterprise solutions. Serves as a strategic advisor to CIOs, capturing market share by architecting zero-trust security paradigms, frictionless fleet lifecycle models, and next-generation managed services that drive large-scale Pixel enterprise adoption.
Senior Software Engineering Manager, Google Cloud Compute Google LLCSenior Software Engineering Manager, Google Cloud ComputeSunnyvale, CASWE teams work all across the company, in areas such as information retrieval, artificial intelligence, natural language processing, distributed computing, large-scale system design, networking, security, data compression, user interface design; the list goes on and is growing every day. Review code developed by other engineers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency).
Senior Interaction Designer, Local Ads Google LLCSenior Interaction Designer, Local AdsMountain View, CAAdvertisers worldwide use Google Ads to promote their products; publishers use AdSense to serve relevant ads on their website; and business around the world use our products (like Google Shopping, and Google Wallet) to support their online businesses and bring users into their offline stores. As an Interaction Designer, you"ll apply user-centered design methods to craft industry-leading user experiences from concept to execution, working with design partners to evolve the Google design language to build beautiful, innovative products.
Senior Product Manager, Android Google LLCSenior Product Manager, AndroidMountain View, CAWe provide the platform for original equipment manufacturers (OEMs) and developers to build compelling computing devices (smartphones, tablets, TVs, wearables, etc) that run the best apps/services for everyone in the world. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world"s information.
Senior Frontend Engineer FinixSenior Frontend EngineerSan Francisco, CA$180,000–$220,000 / yearFinix has raised over $175M, including a $75M Series C led by Acrew Capital, with participation from Lightspeed Venture Partners, Leap Global, American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Sequoia Capital, Visa, and others. Role: Software Engineer IV Level: IC4 Location: San Francisco, CA Base Salary Range: $180,000/yr to $220,000/yr + equity + benefits Our salary ranges are determined by role, level, and location.
Senior Software Engineer - Infrastructure AfterQuerySenior Software Engineer - InfrastructureSan Francisco, CaliforniaYou will be responsible for the shared platforms that enable our engineers and research teams to run large-scale human-in-the-loop workflows, evaluation harnesses, and automated data pipelines used to train frontier AI models. Strong Team:Our founding team has experience from Citadel Securities, Meta, Google, Silver Lake, and Morgan Stanley — work alongside world-class engineers and researchers.
Systems Architect for High-Performance Systems MolexSystems Architect for High-Performance SystemsFremont, CAFull timeOur Datacom and Specialty Solutions (DSS) team specializes in providing signal integrity solutions essential for building reliable communications equipment, catering to telecommunications, datacom, hyperscalers, cloud, data center, and storage applications. Define and manage signaling budgets across chips using SerDes, retimers, and linear amplifiers for ultra-high-speed data paths (112 Gbps-PAM4, 224 Gbps-PAM4).
Senior Software Development Engineer in Test - Verifiation And Validation Zoox IncSenior Software Development Engineer in Test - Verifiation And ValidationFoster City, CA$176,000–$238,000 / yearIn this role, you will: Lead the design and maintenance of large-scale event-driven software/hardware -in-the-loop (SIL/HIL) testing frameworks, utilizing advanced software patterns to improve modularity and reduce code duplication. This role is coding-intensive, focused on building solutions for high-fidelity testing, scalable automation frameworks, and sophisticated data analysis tools to ensure successful compliance to requirements and mission success.
Senior Software Engineer (Robotics) DroydSenior Software Engineer (Robotics)San Francisco, California$160,000–$220,000 / yearOur software team builds the systems that connect models to motors, sensors to decisions, and fleets to operators — backend services, schemas, transport layers, and the glue that makes the full system work reliably. You might work on Rust services, low-latency streaming pipelines, hardware integrations, or the interface layer between the bridge and the frontend.
Senior Cloud Engineer FastlySenior Cloud EngineerSan Francisco, CA$122,280–$172,632 / yearAs a trusted customer advocate, the CE will help organizations understand various technologies such as Edge Computing and CDN architectures, as well as assisting them on efficiently migrating existing workload to Fastly, all while linking technology with measurable business value. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet.
Senior MarTech Personalization Engineer (Braze) McAfeeSenior MarTech Personalization Engineer (Braze)San Jose, CaliforniaFull timeMarTech Ecosystem: Hands-on experience integrating AI with CDPs (HighTouch), ESPs (Braze, Iterable), or Ad Platforms (Meta Conversions API, Google Enhanced Conversions), Analytics (Adobe CJA), Customer focused websites (Javascript, Adobe Experience Manager). You will architect and lead buildout of infrastructure systems that do not merely execute pre-defined tasks but perceive context, reason through complex strategic problems, and orchestrate end-to-end workflows with minimal human intervention.
Senior Software Engineer, Robotics Saildrone IncSenior Software Engineer, RoboticsAlameda, CA$176,400–$226,800 / yearWe are looking for a technical leader who creates clarity from ambiguity, independently drives execution in a fast-paced environment, and raises the bar on software quality for systems that must perform reliably for up to a year in the world's harshest maritime conditions. By combining proven autonomous operations, edge computing, advanced sensing, renewable power, and the most advanced and robust unmanned surface technology on the planet, Saildrone is shaping how the Navy of the future operates.
Senior Software Engineer (Tech Lead), Customer Domain Engineering Forge GlobalSenior Software Engineer (Tech Lead), Customer Domain EngineeringSan Francisco, CA$209,000–$240,000 / yearWith liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge's goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible, and seamless for companies, their employees, and investors. Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams, and innovators in this way.
Senior Site Reliability Engineer LumaSenior Site Reliability EngineerRedwood City, CaliforniaDebug Complex Hardware/Software Failures: Serve as the final escalation point for the most challenging GPU, networking (InfiniBand/RDMA), and system-level issues, often collaborating directly with hardware vendors like NVIDIA. You will build, maintain, and scale Luma’s infrastructure across on-prem and multi-vendor clouds (AWS & OCI), serving as the bridge between hardware vendors, cloud providers, and our research teams.
SR. SatCom Engineer HFSS- Hybrid / Remote Associates SystemsSR. SatCom Engineer HFSS- Hybrid / RemoteSan Jose, CaliforniaRemoteEducation Bachelor’s or Master’s degree in Electrical Engineering, Aerospace Engineering, Telecommunications, or a related field. We are seeking a highly skilled SATCOM Engineer to support the design, operation, and optimization of next‑generation space and ground communication technologies.
Senior/Principal Analog & Mixed Signal Design Engineers LumilensSenior/Principal Analog & Mixed Signal Design EngineersSan Jose, CaliforniaWe are seeking an experienced Analog / Mixed-Signal IC Design Engineer to design and deliver high-performance Driver and TIA circuits in BiCMOS and advanced semiconductor nodes. This role involves end-to-end ownership of analog building blocks, from architectural definition through silicon validation, in a fast-moving and technically rigorous environment.
Sr. Embedded Systems Platform Manager Vishay Intertechnology IncSr. Embedded Systems Platform ManagerSan Jose, CADrive roadmap alignment between embedded platform capabilities and IC program milestones, balancing reuse, scalability, and time-to-lab readiness to ensure embedded platform and power boards are aligned to product variations and load test board use cases. Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets.
Senior Staff Software Engineer - Blockchain Platform Coinbase Global IncSenior Staff Software Engineer - Blockchain PlatformCA$253,895–$298,700 / yearLead end-to-end design and rollout of large, cross-team architectural initiatives (e.g., wallet stack rearchitecture, indexing stack redesign, asset identifier system), breaking high ambiguity into clear milestones and measurable outcomes. Represent Blockchain Platform in executive and cross-org forums, clearly communicating tradeoffs, aligning stakeholders on strategy, and securing buy-in for high-impact technical bets including emerging areas like Yield and Stablecoins.
Senior Software Engineer Cohesity IncSenior Software EngineerSanta Clara, CA$179,056–$198,951.03 / yearCohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. Efficiently collaborating with product management, other cross-functional leads and teams on both technical and business strategies to improve and build the future product roadmap for Cohesity's infinitely scalable platform.
Staff Software Engineer - Reliability Rubrik IncStaff Software Engineer - ReliabilityPalo Alto, CA$218,300–$327,500 / yearAs a Staff Site Reliability Engineer, you will possess engineering-wide influence and take ownership of the following critical areas: Infrastructure Strategy & Architecture: Formulate and execute the architectural vision for Rubrik's Cloud Platform, optimizing backend infrastructure systems like Kubernetes, MySQL, and cloud-native services for performance, security, and multi-region scale. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
NewPrincipal Engineer Graphcore LtdPrincipal EngineerMilpitas, CAYou will provide technical leadership within assigned areas of System Management, guide architecture and implementation choices, mentor engineers and translate broader technical direction into effective execution. Graphcore's teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives, spanning AI research specialists, silicon designers, software engineers and systems architects.
Software Engineer, Packet Forwarding Software Hewlett Packard Enterprise CoSoftware Engineer, Packet Forwarding SoftwareSunnyvale, CA$120,500–$243,000 / yearPlease note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. Job Description: About the Position: If you are using the Internet, your data traffic is likely going through a HPE product, and HPE's PTX Series Routers Packet Forwarding team is responsible for developing the software that forwards your data packets as they traverse the network.
Security Operations Engineer Everpure, IncSecurity Operations EngineerSanta Clara, CA$170,000–$255,000 / yearOffensive Security & Strategic Communication: You bring practical experience with threat emulation and deception technologies mapped to MITRE ATT&CK, coupled with the ability to partner with engineering teams to prioritize remediation and translate technical risk into business-relevant language. Zero Trust & Cloud Specialization: You have technical depth in configuring and operating Zero Trust platforms-specifically Zscaler ZIA/ZPA (including SSL inspection design and policy tuning)-and experience securing major cloud providers like AWS, GCP, or Azure.
Package Engineer Delos DataPackage EngineerPalo Alto, California$180,000–$240,000 / yearSelect and design optimal multi‑die package types (MCM, 2.5D, 3D, fan‑out, CoWoS, InFO, CPC, CPO) balancing electrical performance, thermal behavior, cost, and manufacturability. We aim to create an environment where people are treated fairly, supported in their growth, and are empowered to do meaningful work alongside others who take the craft seriously.
Software Engineer, Backend Atomic SemiSoftware Engineer, BackendSan Francisco, California$125,000–$195,000 / yearThe work on this team spans frontend, backend, and data, all focused on making the fab programmable, observable, and easy to operate as we push toward a fully software-defined chip manufacturing process driven by AI and ML orchestration. Break down complex manufacturing challenges into actionable data models (recipes, runs, tools, wafers, jobs) and technical plans for yourself and the broader team.
Field Application Engineer Delos DataField Application EngineerPalo Alto, California$140,000–$180,000 / yearWith deployments underway at select customers and a growing public presence at events like NVIDIA GTC and Computex, we're hiring a Software FAE to be the technical face of Delos Data with our most demanding customers who are hyperscalers, neoclouds, and frontier AI Labs operating AI infrastructure at massive scale. You’ll lead technical pre‑sales engagements for our Nonstop AI software products, drive early‑access and production deployments, and provide hands‑on post‑sales support for customers running Delos Nonstop AI in production.
Software Engineer, Packet Forwarding Software Hewlett Packard EnterpriseSoftware Engineer, Packet Forwarding SoftwareSunnyvale, CaliforniaPlease note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. If you are using the Internet, your data traffic is likely going through a HPE product, and HPE’s PTX Series Routers Packet Forwarding team is responsible for developing the software that forwards your data packets as they traverse the network.
Lead SW Engineer Visa IncLead SW EngineerFoster City, CA$192,300–$307,600 / yearExperience designing and delivering modern web user interfaces, dashboards, or data visualization experiences using contemporary frontend technologies and patterns such as React, Angular, TypeScript, micro-frontends, reusable component libraries, accessibility, responsive design, and secure UI integration with APIs. The goal of the Visa Acceptance Platform is to be the world's most open payment acceptance platform by delivering market-leading, globally relevant, omnichannel acceptance capabilities through open, composable, modular APIs built with Visa-grade resilience, security, maintainability, and scale.
Wireless Reliability Engineer (AP SRE) - San Jose, CA Nile GlobalWireless Reliability Engineer (AP SRE) - San Jose, CASan Jose, CaliforniaIf you’re a hands-on engineer who enjoys combining RF, protocols, and software to make systems robust and you’d rather build reliable machines that test machines than run the same manual tests twice, we’d like to talk. Position: Wireless Reliability Engineer (AP SRE) Location: San Jose, CA Mission: Help eliminate bad Wi‑Fi experiences by making Nile’s access point platform measurably more reliable before it reaches production.
Staff RF Engineer, Coexistence & Desense General MotorsStaff RF Engineer, Coexistence & DesenseSunnyvale, CA$159,400–$245,000 / yearThis is a senior individual contributor role that plays a critical part in GM's in‑house design (IHD) strategy, embedding coexistence expertise early in design, validation, and integration cycles while working within agile, cross‑functional development teams. General Motors is transforming into a software‑defined, technology‑driven automotive company, with a growing emphasis on in‑house hardware and RF system design to enable faster innovation, deeper system integration, and improved product quality.
Senior Director, AI Engineering ZS Associates IncSenior Director, AI EngineeringSouth San Francisco, CAAs a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. 15+ years in software engineering with 5+ years in AI/ML/Data engineering in a production context, and at least 5 years leading 3 - 5 scrum teams across multiple locations (US, Eastern Europe, India etc.).
RevOps Analyst RoboflowRevOps AnalystSan Francisco, CaliforniaThis role is hands-on and execution-focused: you’ll help implement, customize, and scale Salesforce and the broader GTM tech stack - Outreach, Enrichment Platforms and more, while also building custom tooling and AI-powered workflows where off-the-shelf solutions fall short. Serve as the first line of defense for end user support including lead routing and assignment issues troubleshooting, round-robin logic, and SLA misses, and partnering with Marketing Ops to resolve enrichment or scoring gaps that block conversion.