New York City, NY30+ days ago
Slack, zoom, and Google meet; creating and maintaining documentation including BRDs, process maps, and internal guides using Lucid chart, Confluence, and Visio; leading user acceptance testing (UAT), including developing test cases and resolving defects; providing Tier-1 and Tier-2 support to troubleshoot technical issues using Salesforce Setup and Schema Builder, Salesforce Flows, SQL/SOQL, Tableau, and Postma; analyzing usage and performance data through root cause analysis using QA logs, SQL data queries, and defect trend reviews; participating in the full SDLC, including relational database design, SQL query optimization, and leading concurrent IT deliveries from inception to deployment; and in executing duties, utilizing Salesforce platform configuration and administration including Custom Objects, Fields, Validation Rules, Record Types, Page Layouts, Reports & Dashboards, declarative automation with Process Builder, Workflow Rules, and Flows, data management using Data Loader and Workbench, and Lightning Experience migration and Lightning App Builder. Shutterstock, Inc. seeks a Business Systems Analyst III in New York, NY to define and document user stories, business process flows, and functional specifications to support CRM and cross-platform enhancements.