Sr Mgr, Procurement Carrier CorporationSr Mgr, ProcurementIndianapolis, IN$117,500–$234,500 / yearThe Category Specialist is the regional execution arm for Mods & Upgrade procurement - turning category strategy into on-the-ground sourcing, purchase-order execution and clean supplier data, so that Mods projects receive the right 3rd-party equipment and parts on time and at target cost. Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.
HVAC Sales Manager Johnson Controls International PlcHVAC Sales ManagerIndianapolis, IN$121,700–$190,175 / yearJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Develops and directs the construction and service sales team in selling offerings including planned service agreements, controls and mechanical retrofits, O&M agreements, plan and spec construction controls projects, and labor and material repairs in central Indiana.
Customer Logistics Manager - DTS SET Ryder System IncCustomer Logistics Manager - DTS SETIndianapolis, INCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process.
Digital Connected Product Enablement Manager Carrier CorporationDigital Connected Product Enablement ManagerIndianapolis, IN$96,000–$192,000 / yearChannel Engagement & Training: Act as the primary "face of the product" for channel customers, delivering high-impact training and presentations at in-person Carrier/Distributor/Dealer events, large-scale webinars, and one-on-one sessions. Cross-Functional Relationship Building: Build strong, proactive relationships with business stakeholders and external channel partners, leveraging exceptional communication skills to align diverse groups toward shared goals.
Senior Manager - ServiceNow Deloitte Touche Tohmatsu LtdSenior Manager - ServiceNowIndianapolis, IN$163,400–$322,100 / year10+ years of demonstrated deep technical expertise in ServiceNow, typically evidenced by advanced ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist, Certified Technical Architect, Certified Master Architect) and hands-on experience designing, configuring, and integrating complex ServiceNow solutions. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Oracle Finance Senior Manager Deloitte Touche Tohmatsu LtdOracle Finance Senior ManagerIndianapolis, IN$163,400–$322,100 / yearThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Workday Adaptive Planning Senior Manager Baker Tilly Virchow KrauseLLPWorkday Adaptive Planning Senior ManagerIN$178,310–$338,030 / yearBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
IT Vendor Financials & Contract Manager Deloitte Touche Tohmatsu LtdIT Vendor Financials & Contract ManagerIndianapolis, IN$93,000–$171,000 / yearThis position requires a leader who can influence stakeholders within a matrixed organization, drive accountability with external partners, and continuously evolve vendor management capabilities to support enterprise growth and innovation. In this role, you will lead strategic IT vendor management initiatives that support the Deloitte US Firm and critical enterprise technology programs across Cyber, Product Engineering, Infrastructure, and Customer Experience.
Parts Manager SubaruParts ManagerIndianapolis, IndianaThe Parts Manager works closely with the Service Department, Sales Department, Subaru representatives, and dealership leadership to ensure parts availability, inventory accuracy, and achievement of dealership objectives. The ideal candidate will possess strong automotive parts knowledge, leadership experience, and a commitment to delivering exceptional service to both internal and external customers.
Corporate Tire Manager Venture LogisticsCorporate Tire ManagerIndianapolis, INThe Corporate Tire Manager is responsible for managing and supporting all aspects of the company's tire program to maximize tire life, reduce operating costs, ensure regulatory compliance, and improve fleet uptime. This position works closely with maintenance personnel, operations, vendors, and tire manufacturers to monitor tire performance, control expenses, and implement best practices across the fleet.
Senior Project Manager Meritain TPA CVS Health CorpSenior Project Manager Meritain TPAIN$67,900–$199,144 / yearThis role requires a deep understanding of Salesforce platforms, strong project management skills, and the ability to collaborate with cross-functional teams to drive business transformation and CRM excellence. Job Summary: We are seeking a highly experienced and strategic Senior Salesforce Project Manager to lead the planning, execution, and delivery of complex Salesforce initiatives across the organization.
NewManager, Platform Engineering CargillManager, Platform EngineeringAcworth, GA$120,000–$160,000In-depth knowledge of addressing the unique security challenges of Large Language Models (LLMs), Generative AI, or Agentic AI systems, including model misuse, prompt injection, hallucination risk, and data governance. Collaborate with AI platform engineers, cloud engineers, software engineers and other key stakeholders to create security solutions aligning to industry’s best practices while fostering trusted relationships.
Finance Systems Reporting & Data Architecture Manager Deloitte Touche Tohmatsu LtdFinance Systems Reporting & Data Architecture ManagerAtlanta, GA$97,600–$179,900 / yearExperience gathering business requirements, partnering with technical teams, researching system and process issues, performing root cause analysis, and supporting user acceptance testing and validation of accounting outcomes for finance or accounting system solutions. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
NewSenior Manager, Success Architecture Salesforce IncSenior Manager, Success ArchitectureAtlanta, GA$150,100–$227,000 / yearDirector, Regional Success Architecture, Agentforce, is a customer-focused leader responsible for Salesforce's most technical success plan aligned role, Success Architects. Key responsibilities include managing Success Architects; driving customer adoption and value realization; escalation management; and adherence to established success processes.
NewSenior Manager, Success Architecture Salesforce.com, Inc.Senior Manager, Success ArchitectureAtlanta, GA$150,100–$227,000 / yearDirector, Regional Success Architecture, Agentforce, is a customer-focused leader responsible for Salesforce's most technical success plan aligned role, Success Architects. Key responsibilities include managing Success Architects; driving customer adoption and value realization; escalation management; and adherence to established success processes.
Manager Information Security- Data Protection Mohawk Industries IncManager Information Security- Data ProtectionGeorgia, GAThe Manager Data Protection is a first level manager that oversees the day-to-day activities of the Data Protection team and leads the organization's enterprise data protection program across data discovery, classification, loss prevention, information protection, and data lifecycle governance. Implement and operate Microsoft Purview across Information Protection (sensitivity labels, label policies, auto-labeling), Data Loss Prevention (DLP), Data Lifecycle Management (retention labels and policies), Communication Compliance, and eDiscovery.
Systems Engineering Manager - Lithium Battery Products Stryten Energy LLCSystems Engineering Manager - Lithium Battery ProductsAlpharetta, GAIn this leadership role, the Manager of Systems Engineering has direct management responsibility for Applications Engineers and Systems Engineers, including setting goals, prioritizing work, and developing team capabilities to support business and customer objectives. Key activities include scoping new products and opportunities, defining products, translating the voice of the customer into technical requirements, developing technical roadmaps, and providing overall product technical leadership.
SAP Manager - Hire to Retire (H2R) Oldcastle Payroll, Inc.SAP Manager - Hire to Retire (H2R)Atlanta, GAFull timeThe role also leads a team of SAP H2R functional resources, driving system enhancements, hands-on configuration, and ensuring seamless integrations across the SAP and HR technology ecosystem, and enabling accurate workforce reporting through SAP Datasphere and SAP Analytics Cloud (SAC). We are seeking an experienced SAP Manager to own the Hire to Retire (H2R) process landscape, spanning SAP SuccessFactors Employee Central (EC), Employee Central Payroll (ECP), and Time Management leveraging Workforce Software.
NewManager, Data Engineering Oldcastle Payroll, Inc.Manager, Data EngineeringAtlanta, GAFull timeThis role leads the planning and implementation of data engineering initiatives across the full lifecycle-from requirements definition through deployment and support-while ensuring alignment with enterprise data strategy and business priorities. The successful candidate will work with modern cloud technologies and a forward-looking data platform while partnering with a collaborative, high-impact team driving data transformation across the organization.
IT Internal Audit Senior Manager CRH Americas CorporateIT Internal Audit Senior ManagerAtlanta, GATechnical understanding of security architecture and controls, including network/perimeter security, identity and access management, secure software development, cloud and virtualization environments, vulnerability management, penetration testing, and incident response. To be effective in this role, you must be capable of assessing and improving complex IT and cyber related processes - including applications, infrastructure, security, data, and ERP environments - while demonstrating strong analytical, communication, and people leadership skills.
Senior Product Manager Novogradac & Company LLPSenior Product ManagerAtlanta, Georgia$144,000–$194,000 / yearBachelor’s degree in business, accounting, finance, information systems, computer science, or a related field plus at least 8 years of experience with progressive responsibility in product management, systems leadership, or enterprise application ownership, including experience leading enterprise-scale initiatives and working with senior or executive stakeholders. Product Manager, Enterprise Systems recommends prioritization and investment decisions across systems based on business value and drives enterprise adoption, measurable business outcomes, and long-term system health.
SAP Manager - Record to Report (R2R) Oldcastle Payroll, Inc.SAP Manager - Record to Report (R2R)Atlanta, GAFull timeThe ideal candidate is a strong business partner who can align technology initiatives with strategic finance objectives and drive digital transformation, backed by deep hands-on expertise across accounts payable, month-end close, asset accounting, banking and cash application, product costing, inventory valuation, Material Ledger, CO-PA, tax, and FP&A/corporate and management reporting. The role also leads a team of SAP R2R functional resources, driving system enhancements, hands-on configuration, and integration delivery, and ensuring an accurate, well-controlled, and continuously improving financial close and reporting process across the organization.
SAP Manager - Procure to Pay (P2P) Oldcastle Payroll, Inc.SAP Manager - Procure to Pay (P2P)Atlanta, GAFull timeThe ideal candidate is a strong business partner who can align technology initiatives with strategic procurement and finance objectives and drive digital transformation, backed by deep hands-on expertise in SAP Materials Management (MM), direct and indirect procurement, goods receipt and invoice processing, business partner/master data management, and P2P KPI reporting, along with proven hands-on experience integrating SAP with sourcing, banking, tax, and EDI/vendor systems. The role also leads a team of SAP P2P functional resources, driving system enhancements and hands-on integration delivery, and ensuring an efficient, well-controlled, and continuously improving procurement and payables process across the organization.
NewTechnical Project Manager Capgemini SETechnical Project ManagerAtlanta, GA$82,082–$193,440 / yearIt delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws.
Manager, Engineering Invitation Homes IncManager, EngineeringAtlanta, GA$120,000–$208,000 / yearWere looking for an Engineering Manager who can will lead an engineering team someone who combines deep technical experience with great people management skills and can help elevate our teams and our approach to engineering. Deep technical skills in one or more of the following areas: JavaScript development, SQL development, MSSQL, Postgres, AWS, CI/CD, Mulesoft, Salesforce.
Senior Infrastructure Manager Starr International Co IncSenior Infrastructure ManagerAtlanta, GAIn addition to leading engineers and vendors, the Infrastructure Manager actively participates in architecture decisions, operational support, and modernization initiatives to ensure infrastructure platforms are secure, resilient, and aligned with business and regulatory requirements. The Senior Infrastructure Manager is responsible for the operation, reliability, and modernization of enterprise infrastructure platforms, including data center, server, storage, backup, disaster recovery, and cloud-adjacent services.
Senior Manager Technology Publicis Groupe SASenior Manager TechnologyAtlanta, GA$220,584–$231,529 / yearUnited by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. #LI-DNI Responsibilities Requirements: Employer will accept a Bachelor's degree in Computer Science a related field and fifteen years of progressive post-baccalaureate experience the job offered or fifteen years of progressive post-baccalaureate experience in any occupation in which the required experience was gained.
NewSenior Program Manager Finastra LtdSenior Program ManagerAtlanta, GAThis role is accountable for execution discipline, stakeholder alignment, risk mitigation, financial oversight, and clear executive communication across complex customer and internal delivery programs. Reporting to the Director of Program Management, Americas, the Program Manager leads multiple strategic, mid-to-large-scale initiatives from intake and definition through delivery, transition, and operational readiness.
IT Workday Platform Manager SCP HealthIT Workday Platform ManagerAtlanta, GeorgiaWith a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Proven experience with Workday configuration and serving as a product owner, functional lead, platform manager, or senior Workday subject matter expert for Recruiting, Learning, Talent, or related Workday HCM capabilities.
Senior Federal Project Manager RaymondSenior Federal Project ManagerConyers, GeorgiaThe ideal candidate has extensive federal project management experience, strong leadership skills, and a proven ability to deliver complex projects for agencies such as the U.S. Army Corps of Engineers (USACE), Naval Facilities Engineering Systems Command (NAVFAC), and the Department of Veterans Affairs (VA). This role is responsible for managing multiple task orders under Indefinite Delivery/Indefinite Quantity (IDIQ) contracts, overseeing project scope, pricing, scheduling, staffing, quality, financial performance, and client satisfaction.
Senior Manager, Enterprise Innovation (Program Management) - Emory Health Plan Emory UniversitySenior Manager, Enterprise Innovation (Program Management) - Emory Health PlanAtlanta, GeorgiaFull timeDescription: JOB DESCRIPTION: Senior Manager of Enterprise Innovation & Transformation sits at the intersection of strategy and execution, owning complex, enterprise-wide change initiatives that deliver measurable value across affordability, experience, and quality. Designs and leads comprehensive change management strategies for large-scale, enterprise-wide transformation programs, spanning stakeholder alignment, communications architecture, readiness assessments, and resistance mitigation.
Building Controls Project Manager Mantis Innovation Group LLCBuilding Controls Project ManagerAtlanta, GA$100,000–$130,000 / yearOur work spans four core areas: Building Controls, Energy Efficiency, Energy Advisory, and Facility Management-covering HVAC/mechanical optimization, BMS/BAS and EPMS controls, lighting system upgrades, energy brokerage, roofing and building envelope assessments, construction management, and more. This role requires a strong understanding of Building Management Systems (BMS), controls infrastructure, and platforms such as Tridium Niagara and Distech Controls, enabling effective coordination between engineering, field technicians, subcontractors, and clients.
NewPrincipal Technical Program Manager - FDE Microsoft CorpPrincipal Technical Program Manager - FDEAtlanta, GA$142,800–$274,800 / yearWe are a global team of world-class engineers who have been working in a Forward Deployed Engineering (FDE) model for more than a decade, embedding directly within customer teams to solve their toughest challenges, side-by-side, and shipping production-ready solutions in days, not months. As a Principal Technical Program Manager, you will embed with strategic customers to lead complex technical programs, owning the full customer journey from problem definition through delivery and driving measurable business outcomes.
NewVP, Information Lifecycle Management Program Manager Synchrony FinancialVP, Information Lifecycle Management Program ManagerAlpharetta, GAQualifications/Requirements: Bachelor's degree and 7+ years of experience in program/project management, data governance, records management, information management, or technology risk; or in lieu of the Bachelor Degree, a High School Diploma / GED and 10+ years of experience in program/project management, data governance, records management, information management, or technology risk. Role Summary/Purpose: The VP, Information Lifecycle Management (ILM) Program Manager - role will establish and continuously improve enterprise ILM strategy and execution across data creation, classification, storage, retention, and defensible disposition.
Revenue Operations Manager - Marketing Ops Wolters KluwerRevenue Operations Manager - Marketing OpsKennesaw, GA$98,500–$172,700 / yearDesign and operationalize a comprehensive engagement and intent prioritization model: defining high-value signals, incorporating third-party intent data, and building a framework that maximizes BDR focus on the right accounts at the right time. If you are the kind of operator who sees a broken process as an invitation, who can navigate ambiguity without losing momentum, and who wants genuine ownership over a function that will directly determine whether our commercial transformation succeeds this role was designed for you.
Revenue Operations Manager - Top of Funnel Wolters Kluwer N.V.Revenue Operations Manager - Top of FunnelKennesaw, GA$98,500–$172,700 / yearDesign and operationalize a comprehensive engagement and intent prioritization model: defining high-value signals, incorporating third-party intent data, and building a framework that maximizes BDR focus on the right accounts at the right time. If you are the kind of operator who sees a broken process as an invitation, who can navigate ambiguity without losing momentum, and who wants genuine ownership over a function that will directly determine whether our commercial transformation succeeds this role was designed for you.
Cyber Network Security Architecture - Senior Manager Deloitte Touche Tohmatsu LtdCyber Network Security Architecture - Senior ManagerAtlanta, GA$163,400–$322,100 / year8+ years of experience in the design and architecture of enterprise-level technical stacks, including VPNs, CDN solutions, Load Balancers, Subnetting, Next-Generation firewall design, and highly scalable security solutions like Secure Access Service Edge (SASE) technologies. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Assistant Project Manager - Engineering or Architecture degree required Merrick & CompanyAssistant Project Manager - Engineering or Architecture degree requiredChamblee, GeorgiaRemoteFull timeMerrick & Company is seeking an Assistant Project Manager to join a team working on challenging, innovative projects within our High Performance Facilities Business Unit at our Atlanta, GA, Huntsville, AL, or Melbourne, FL offices or remotely from Jacksonville, FL. Knowledge in working with the US Air Force, Air Force Center Engineering Center, NAVFAC, US Army Corps of Engineers, NASA, Intelligence Community, or Installation level engineering and contracting organizations is strongly preferred.
Preconstruction Manager-Cold Storage Alston Construction Company IncPreconstruction Manager-Cold StorageAtlanta, GA$150,000–$175,000 / yearThorough understanding of job task sequencing/critical timeline scheduling Ability to read and understand drawings, specifications, maps, surveys, mechanical and electrical sheets, project schedules, cost reports, and other construction documents; understanding of contract provisions which address scope of work and design criteria. Stay abreast of changes in the industry, best practices, and other industry information (including changes/trends in methods of construction and materials, construction costs, skilled construction labor and material availability and/or shortages, wage rates, fringes, working rules, and construction software and technology).
Engineering Manager- Technical Program Manager PricewaterhouseCoopers LLPEngineering Manager- Technical Program ManagerAtlanta, GA$114,000–$132,000 / yearAt least a Bachelor's degree or, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in Engineering Program Management for each missing year of college is required. In this capacity, you will help lead and coordinate end-to-end execution of technology initiatives - driving disciplined project planning, proactive stakeholder communication, and consistent service delivery across cross-functional engineering teams.
Program Manager, PMO lead, process mgt, large-scale software delivery 12+ Mths Cont Alpharetta, GA ZnA IncProgram Manager, PMO lead, process mgt, large-scale software delivery 12+ Mths Cont Alpharetta, GAAlpharetta, GA$89Proven experience in enterprise program management, PMO leadership, process management, or large-scale software delivery, with accountability for complex cross-functional initiatives from planning through execution. The role requires sufficient technical depth to facilitate architecture and system discussions, reviews, and go live activities, including experience in one or more of the following: Major public cloud platforms (e.g., AWS, Azure, GCP)?
Product Manager-Ceramic Fiber Morgan Advanced MaterialsProduct Manager-Ceramic FiberAugusta, GeorgiaOur model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets. The Thermal Ceramics division designs, manufactures and installs a broad range of thermal insulation products that significantly reduce energy consumption and emissions in a variety of high temperature processing applications.
Senior Preconstruction Manager-Commercial Construction Kimmel & AssociatesSenior Preconstruction Manager-Commercial ConstructionAtlanta, GA$130,000–$180,000 / yearThe Senior Preconstruction Manager serves as a trusted advisor to clients and design teams, a leader to internal preconstruction staff, and a key partner to operations leadership. The compnay is seeking a Senior Preconstruction Manager to lead and manage multiple complex projects while overseeing teams of Preconstruction Managers and shared resources.
BIM/CAD Manager-Mechanical Construction Kimmel & AssociatesBIM/CAD Manager-Mechanical ConstructionAtlanta, GA$120,000–$160,000 / yearWith a reputation built on technical excellence, innovation, and long-term client partnerships, the company successfully delivers projects ranging from specialized mechanical installations to large-scale developments exceeding $100 million . This leadership role combines hands-on technical expertise with process management, ensuring project teams consistently produce coordinated, accurate, and construction-ready models.
Sr. Manager, Knowledge Management & CX Enablement CallRailSr. Manager, Knowledge Management & CX EnablementAtlanta, GAManager, Knowledge Management and Training to lead the team accountable for the strategy and execution of knowledge management, technical documentation, support training, and quality assurance of a knowledge ecosystem that serves both human support specialists and AI-powered support systems. You will also design and manage an enablement program that champions a shift in how our Support team engages with customers - moving from a reactive, ticket-first mindset to a proactive, attribution-informed approach that deepens customer understanding and drives long-term retention.
business-development-manager-environmental-services-multiple-locations Burns & McDonnellbusiness-development-manager-environmental-services-multiple-locationsAtlanta, GA$120,000–$350,000 / yearThe BDM will perform direct sales and business development activities; identify, develop, and implement the ENS environmental strategy; contribute to the overall environmental business plan; lead pursuits (capture planning, qualifications, and other marketing deliverables) and position opportunities for success, and lead, motivate, coordinate, and support a team of national account managers, initiative leaders, and seller-doers in the environmental services space. The ENS Sales Team Business Development Manager role is the visionary in proactive, action-oriented sales for all ENS services (engineering and construction) as well as the appropriate focus areas related to a specific market, region, account, initiative, or technical service area.
Senior Director, Customer Engagement Information Technology Partner Ciena Government SolutionsSenior Director, Customer Engagement Information Technology PartnerAtlanta, GeorgiaPartnering directly with the VP of Global Customer Engagement, this leader sets the technology vision and roadmap across the leads-to-order and customer lifecycle, and leads a multidisciplinary team of technical product owners, delivery leads, business analysts, and engineers to deliver scalable, modern, AI-enabled capabilities. Lead the vision, roadmap, health, and outcomes for technology platforms like Salesforce Sales Cloud, Service Cloud, Experience Cloud, CPQ platforms, digital commerce, marketing technology stack, customer master data and integration layer connecting front office to ERP, Finance and Supply Chain.
Director, Technical Account Management TogetherworkDirector, Technical Account ManagementAtlanta, GADevelop and monitor customer technical health indicators, including support volume, severity trends, escalation frequency, recurring issues, SLA performance, product adoption risks, implementation complexity, integration challenges, payment-related support needs, release impacts, and customer sentiment. Track and report on metrics such as premium support revenue, pilot conversion rate, customer adoption, attach rate, renewal influence, expansion influence, premium customer satisfaction, escalation volume, time to resolution, time to first meaningful response, SLA attainment, recurring issue reduction, backlog aging, customer health, and TAM engagement quality.
NewDirector of Engineering, Core M3, LLCDirector of Engineering, CoreLawrenceville, GABuilt by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond. M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence.
Senior Director, Customer Engagement Information Technology Partner Ciena CorpSenior Director, Customer Engagement Information Technology PartnerAlpharetta, GAPartnering directly with the VP of Global Customer Engagement, this leader sets the technology vision and roadmap across the leads-to-order and customer lifecycle, and leads a multidisciplinary team of technical product owners, delivery leads, business analysts, and engineers to deliver scalable, modern, AI-enabled capabilities. Lead the vision, roadmap, health, and outcomes for technology platforms like Salesforce Sales Cloud, Service Cloud, Experience Cloud, CPQ platforms, digital commerce, marketing technology stack, customer master data and integration layer connecting front office to ERP, Finance and Supply Chain.