Hospitality Manager Yeo & Yeo HR Advisory SolutionsHospitality ManagerChelsea, MIOur 129-acre property includes event spaces, trails, organic farming areas, a bar and restaurant space, outdoor gathering areas, and a growing vision for seasonal public events, private events, farm-to-table dining, educational programming, and community experiences. About Robin Hills Farm Since 2014, Robin Hills Farm has been a unique destination in the Chelsea community, built on three guiding pillars: education, agriculture, and community.
Assistant Manager Tim HortonsAssistant ManagerRomulus, MichiganAssists in maximizing team member coverage at all times perform the role of Floor Leadership, and works as required in various areas during busy periods to maintain optimal guest service levels. Frequent to the continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.).
Loan Documentation Manager Fifth Third BancorpLoan Documentation ManagerFarmington Hills, MI$71,100–$145,900 / yearThe role partners closely with Relationship Managers (RM), Portfolio Managers (PM), Underwriters (UW), Legal, and other internal partners to ensure accurate interpretation of credit approvals and timely progression of transactions. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Financial Center Manager Associate Fifth Third BankFinancial Center Manager AssociateEast Lansing, MichiganSUPERVISORY RESPONSIBILITIES: Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Commercial Loan Closing Manager I Fifth Third BankCommercial Loan Closing Manager IFarmington Hills, MI$71,100–$145,900 / yearThe role partners closely with Relationship Managers (RM), Portfolio Managers (PM), Underwriters (UW), Legal, and other internal partners to ensure accurate interpretation of credit approvals and timely progression of transactions. ESSENTIAL DUTIES AND RESPONSIBILITIES: Experience leading commercial loan document preparation teams responsible for creating accurate loan documentation packages utilizing LaserPro or comparable documentation systems.
General Manager Staybridge Suites - Okemos, MichiganGeneral ManagerOkemos, MIAre you a driven hospitality leader who thrives on creating exceptional guest experiences and building strong, engaged teams? Lead and oversee all hotel operations, including Guest Services, Housekeeping, Maintenance, Administration and with full service properties' Food & Beverage, and Banquets.
Manager, Systems Integration Tsubaki HoldingsManager, Systems IntegrationWixom, MIThe Manager of the Electrical Insights Systems Integration Group is responsible for planning, directing, and coordinating the personnel and processes within the business unit, including Business Development/Sales, Project Management, Design/Estimating, Field Operations, and Quality, while focusing on safety, productivity, and profitability. Verified experience with sales, design, and installation of some or most technology driven systems to include but not limited to Structured Cabling, Video Surveillance, Access Control, Intrusion Detection, Audio/Visual, Fiber Optics ERCES, DAS, and Automation & Controls.
Project Manager - Environmental Permitting TRC Companies, Inc.Project Manager - Environmental PermittingAnn Arbor, Michigan$70,000–$120,000 / yearFull timeThey will be involved in a wide variety of energy-related projects including electric transmission/distribution, natural gas pipeline, and renewable energy (wind/solar) generation projects and will have demonstrated prior experience with Federal and State siting and permitting and environmental surveys. With one of the largest multimedia air and land permitting and compliance teams in the country, we support client success in manufacturing and industry, liquids delivery and processing, natural gas storage and delivery, power generation and delivery, and transportation projects.
Account Manager - State Farm Agent Team Member Jared Trella - State Farm AgentAccount Manager - State Farm Agent Team MemberWhitmore Lake, MIFull timeROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Jared Trella - State Farm Agent, you will drive agency growth through strong customer relationships and consistent sales production. ABOUT OUR AGENCY: Our agency opened in 2022 and is a growing team of four who are focused on building strong relationships and delivering excellent service.
Talent Manager - Contract Finance & Accounting Full-Time Engagement Professionals Robert Half InternationalTalent Manager - Contract Finance & Accounting Full-Time Engagement ProfessionalsAnn Arbor, MIAs a Talent Manager and core revenue driver in the Finance & Accounting Practice, you will focus on business development and recruiting skilled professionals for client project and interim needs within corporate finance and accounting, accounting operations, shared services, tax, payroll, and audit functions. PERFORMANCE = REWARD - We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability.
Deli/Bakery Manager Assistant (Full Time) BUSCH'S CAREER PAGEDeli/Bakery Manager Assistant (Full Time)Dexter, MichiganMaintain professional and technical knowledge by completing educational opportunities, reviewing professional publications, benchmarking state of the art practices and networking. Ensure all product, including sandwiches, salads, hot meals, special orders and catering are prepared to specifications.
Resident Care Manager All SeasonsResident Care ManagerAnn Arbor, MichiganPHYSICAL DEMANDS The position is required to frequently sit for long periods of time, walk, stand, climb stairs, and communicate with residents, staff, family members and the public. Must hold and maintain current Basic Life Support (BLS), CPR, and First Aid certification from an accredited provider, such as the American Red Cross or American Heart Association.
NewAccount Manager - Commercial Insurance (Construction/Contractors) Insurance Office of AmericaAccount Manager - Commercial Insurance (Construction/Contractors)Ann Arbor, MIRemote$60,000–$115,000 / yearFull timeThe Commercial Lines Account Management team is responsible for managing and retaining client relationships, supporting new business opportunities, delivering exceptional service, and ensuring operational excellence across an assigned book of business. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.
Manager Trainee Mirvat Kadouh Farmers InsuranceManager TraineeAnn Arbor, MI$90,000–$120,000 / yearAs an Insurance Sales Representative you will make outbound calls to generate appointments and market a wide range of insurance products and services. Our agency is looking for a confident and highly motivated individual that's interested in a great sales opportunity.
Commercial Insurance Account Manager - Trucking Insurance Office of AmericaCommercial Insurance Account Manager - TruckingAnn Arbor, MIRemote$70,000–$90,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
NewAccount Manager - Commercial Insurance (Construction / Contractors) Insurance Office of AmericaAccount Manager - Commercial Insurance (Construction / Contractors)Ann Arbor, MIRemote$65,000–$80,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Administrative Manager 12 State of MichiganAdministrative Manager 12Ypsilanti, MI$29.92–$43.73 / hourGreat Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. New hires to the MDOC along with previous MDOC employees that are returning after being away from the department for more than two years will complete Non-Custody New Employee Training (NCNET) either 40 hours or 80 hours of initial in-person training based on their level of offender contact and job classification.
Leasing and Business Development Manager COMMUNITIES FIRST INCLeasing and Business Development ManagerFlint, MIFull timeThe Leasing and Business Development Manager is responsible for driving occupancy across Communities First, Inc.’s residential housing portfolio in Flint, Detroit, Lansing, and Saginaw through proactive leasing, resident retention, marketing, and community outreach efforts. In addition to residential leasing responsibilities, this position supports commercial leasing efforts by assisting with tenant recruitment, property marketing, business outreach, and occupancy initiatives within the organization's commercial portfolio.
Neurosciences Advanced Practice Provider Manager University of MichiganNeurosciences Advanced Practice Provider ManagerAnn Arbor, MIThe Neurosciences Advanced Practice Provider (APP) Manager is responsible for the direct managerial oversight of a clinical advanced practice provider (APP) team to include inpatient/outpatient Physician Assistants (PA) and Nurse Practitioners (NP) within the Department of Neurosurgery and the Department of Neurology. Manage, direct, and coordinate clinical advanced practice provider (APP) to include Physician Assistants (PA) and Nurse Practitioners (NPs) across all designated areas teams; additional teams if assigned in the future.
Retail Assistant Manager - Part-Time MauricesRetail Assistant Manager - Part-TimeJackson, MichiganThis challenging and rewarding role provides the opportunity to assist in the supervision of a store team focused on creating an unforgettable shopping experience that leaves our customers looking and feeling their best. While this posting for a Retail Assistant Manager - Part-Time at our Store 1363-Westwood Mall-maurices-Jackson, MI 49202 remains open year-round, actual hiring needs may vary.
Account Fraud Manager MSU Federal Credit UnionAccount Fraud ManagerEast Lansing, MI$90,000–$115,000 / yearBachelor's Degree with a concentration in criminal justice, financial crimes, or other business related preferred; In lieu of degree, a minimum of five years of experience in financial crimes or fraud investigation, including a minimum of three years of leadership experience, is required. Report monthly, yearly and year-over-year departmental statistics for reporting to the board, management, and regulatory authorities, creating unique reports to define trends, anticipate problems and find proactive solutions.
Sr. Project Manager - Industrial Manufacturing Black & Veatch Holding CoSr. Project Manager - Industrial ManufacturingAnn Arbor, MI$146,530–$323,890 / yearTypical office environment, typical construction environment, extreme weather conditions, high noise level, safety hazards (electric currents, working on scaffolding and high places, exposure to chemicals), atmospheric conditions (fumes, odors, dusts, mists, gases, poor ventilation). This position manages and leads medium to large sized teams of multi-discipline professionals, as well as coordinates and integrates the activities associated with the engineering, procurement, construction, and startup elements of the project team, including the activities of all third-party companies contributing to the initiative.
Distribution Project Manager Black & Veatch Holding CoDistribution Project ManagerAnn Arbor, MIBlack & Veatchs Distribution business is growing rapidly, and we are seeking project management professionals to support a diverse portfolio of distribution engineering services, utility programs, and EPC projects across the United States. The Distribution Project Management Team is a client-facing organization responsible for delivering distribution engineering services, utility programs, and EPC projects for investor-owned utilities and other clients across the country.
Employee Benefits Account Manager Hub International LtdEmployee Benefits Account ManagerBrighton, MIHUB is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com.
Senior Account Manager - Commercial Lines Insurance Office of AmericaSenior Account Manager - Commercial LinesAnn Arbor, MIRemote$80,000–$95,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Assistant General Manager - 8011 - Livonia - Livonia, MI (Livonia, MI) Noodles & CompanyAssistant General Manager - 8011 - Livonia - Livonia, MI (Livonia, MI)Livonia, MIWe are proud to be recognized on Forbes' Best Employers for Diversity, Forbes' Best Employers for Women, and Forbes' Best Employers for Company Culture lists, and are committed to creating a workplace where Noodlers feel supported, respected, and able to bring their full self to work. Whether you're supporting your team during a busy rush, overseeing daily operations, or creating a positive and accountable environment, your leadership helps shape the experience guests return for.
Full-Time Store Manager Mi017 Easy to registerFull-Time Store Manager Mi017Jackson, MichiganAdditionally, you'll actively engage with the local community by attending local events, expanding your network, and generating valuable leads. S torage Asset Management is proud to have over 900 employees at the store, regional and corporate office level.
NewSenior Program Manager CLEAResult Consulting, Inc.Senior Program ManagerEast Lansing, MI$5–$10 / hourEstablishes milestones and monitors adherence to program plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g.
Wraparound Facilitator (Case Manager I, II or III) Livingston County Community Mental HealthWraparound Facilitator (Case Manager I, II or III)Howell, MI$51,603.10–$59,334.45 / yearFull timeHow we support you:Wraparound Facilitators in the Child and Adolescent Mental Health program have monthly free in-house trainings, free clinical supervision, help with licensing exam prep, free CEU trainings, tuition reimbursement opportunities, access to Evidenced Based Practice Learning Cohorts, and a positive and supportive work environment in vibrant downtown Howell. Wraparound Facilitators connect families with resources and supports, create individualized Crisis and Safety Plans, and work with the Child and Family Wraparound team to prevent out-of-home placement by coordinating services and helping youth and families remain connected to their supports in the community.
Store Manager (SM) Barnes & Noble Education, Inc.Store Manager (SM)ANN ARBOR, MichiganOur teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. You will build and maintain positive relationships with the campus community, supervise employees and departments, work directly with employees, customers, and faculty, and deliver measurable results for the store and for your school.
Manager, Closely Held Assets Fifth Third BankManager, Closely Held AssetsFarmington Hills, MI$71,100–$145,900 / yearThe Manager is responsible for evaluating, monitoring, and administering a portfolio of low- to moderate-complexity closely held assets, including minority interests in limited partnerships (LPs), limited liability companies (LLCs), and privately held corporations. DOING THE RIGHT THING: Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets-including you.
Adult Medical Specialties 1 & Psychiatry Advanced Practice Provider Manager University of MichiganAdult Medical Specialties 1 & Psychiatry Advanced Practice Provider ManagerAnn Arbor, MIThe Adult Medical Specialties #1 & Psychiatry Advanced Practice Provider (APP) Manager is responsible for the direct managerial oversight of a clinical advanced practice provider (APP) team to include inpatient/outpatient Physician Assistants (PA) and Nurse Practitioners (NP) within the Department of Dermatology, the Department of Psychiatry, and the Department of Internal Medicine, Gastroenterology Service. Manage, direct, and coordinate clinical advanced practice provider (APP) to include Physician Assistants (PA) and Nurse Practitioners (NPs) across all designated areas teams; additional teams if assigned in the future.
Preferred Relationship Manager Fifth Third BankPreferred Relationship ManagerJackson, MichiganProactively contact and service customers in the sales and service of bank products, conduct needs-based assessment of the prospective and existing client base, and engage partners to fulfill client financial needs. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Associate Subcontracts Manager Black & Veatch Holding CoAssociate Subcontracts ManagerAnn Arbor, MI$104,486–$156,440 / yearPerforms subcontract administration activities as assigned, including: running subcontractor meetings, drafting/reviewing/filing formal correspondence, executing the Change Management process, review and process invoices, resolve/process backcharges/claims/liquidated damages, and closeout of assigned subcontracts. Executes and manages the subcontract development process on assigned subcontracts including bid list preparation, solicitation of requests for proposals, and evaluating, negotiating and awarding of subcontracts.
Transmission Line - Project Manager WSP Global IncTransmission Line - Project ManagerAnn Arbor, MI$120,000–$160,000 / yearProvide PM leadership for small/medium/large scale/more complex high voltage and EHV Transmission Line projects ensuring support for preparing and overseeing project detailed design, budgets, forecasts, margins and KPIs, monitoring external events and risk contingencies, ensuring satisfactory performance, and managing the contractual obligations to deliver the project or assigned portfolio of assigned project(s) as defined in the contract and client's expectations. The successful candidate will be responsible for managing technical, schedules, quality, and financial aspects of Power and Energy Transmission Line projects, managing and developing client relationships, and marketing WSP's Power Delivery services to existing and new clients.
Senior Technical Manager, Project Management WSP Global IncSenior Technical Manager, Project ManagementAnn Arbor, MI$145,000–$185,000 / yearProvide PM leadership for small/medium/large scale/more complex high voltage and EHV Transmission Line projects ensuring support for preparing and overseeing project detailed design, budgets, forecasts, margins and KPIs, monitoring external events and risk contingencies, ensuring satisfactory performance, and managing the contractual obligations to deliver the project or assigned portfolio of assigned project(s) as defined in the contract and client's expectations. The successful candidate will be responsible for managing technical, schedules, quality, and financial aspects of Power and Energy Transmission Line projects, managing and developing client relationships, and marketing WSP's Power Delivery services to existing and new clients.
Senior Account Manager Tropolis Holdings, LLCSenior Account ManagerNorthville, MIFull timeThe ideal candidate is a proactive, detail-oriented insurance professional with a strong background in commercial lines coverage, proficiency in Applied Epic, and a commitment to delivering an exceptional client experience. We are seeking a Senior Account Manager to join our Michigan team and play a key role in managing and growing our commercial insurance book of business.
Construction Project Manager Paul DavisConstruction Project ManagerLivonia, MIThe Project Manager leads restoration and reconstruction projects from start to finish, working closely with homeowners, tradespeople, and the Paul Davis team. Strong interpersonal and communication skills are essential, as the Project Manager directs others, manages budgets, and ensures successful project delivery.
Manager Trainee Farmers Insurance Sarah Schafer AgencyManager TraineeBrighton, MI$90,000–$100,000 / yearThis is an in-office position located in Michigan, ideal for someone who wants more than a job and is ready to learn how an agency operates while developing the skills needed to eventually step into agency leadership or ownership. Farmers Insurance is seeking a driven, entrepreneurial Agent in Training who is business-minded, motivated to grow, and interested in building a long-term career in the insurance industry.
NewManager in Training – (Path to GM $70–$80K) - Let’s Play Soccer Let's Play SoccerManager in Training – (Path to GM $70–$80K) - Let’s Play SoccerGrand Blanc, MI$45,000–$54,000 / yearIf you’re driven, people-focused, and ready to grow into leadership, this Manager in Training role is your path to becoming a General Manager with Let’s Play Soccer. Jump in wherever needed—check in players, help a ref, fix a schedule snag, or assist a customer—with support from your General Manager.
Marketing Manager Rapid RoofingMarketing ManagerAnn Arbor, MIFull timePreferred ExperienceExperience in one or more of the following areas is strongly preferred:Roofing, home improvement, construction, or residential servicesMarketing for a local or multi-location service businessGoogle Ads and Local Services AdsMeta Business SuiteGoogle Business ProfileCRM and lead-tracking systemsEmail marketingDirect mailVendor co-op programsPhotography and video contentBasic website content managementWho Will Thrive HereYou may be a strong fit if you:Take initiative without waiting for constant direction. We combine the reputation and customer focus of a locally operated company with the resources, expertise, and growth opportunities available through Allstar Services, a national network of leading home improvement brands.
General Manager I Avolta AGGeneral Manager IDetroit, MI$52,222–$59,682 / yearMinimum Qualifications, Knowledge, Skills, and Work Environment: GMIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc.) to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned. The GMI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates' work activities during these different days and times.
Program Purchasing Manager: High Performance Computing (HPC) ZFProgram Purchasing Manager: High Performance Computing (HPC)Farmington Hills, MIThe ideal candidate brings extensive leadership experience in procurement and supply chain management within electronics or advanced technology industries, with a proven track record in supplier management, commercial negotiations, and cross-functional program execution. This role offers the opportunity to lead a global Program Buying organization, driving procurement strategy, supplier partnerships, and new product launches while ensuring supply continuity, cost competitiveness, and operational excellence.
NewShift Manager Captain Jay's Fish & ChickenShift ManagerWestland, Michigan$15Top-performing Shift Managers may have opportunities to advance into Assistant Manager and General Manager positions as they demonstrate leadership, operational excellence, accountability, and a commitment to developing others. Our mission is to provide the freshest seafood, poultry, produce, and convenience products while delivering exceptional service and creating a comprehensive experience that makes life easier for our customers and the communities we serve.
Assistant Restaurant Manager CEC EntertainmentAssistant Restaurant ManagerNovi, MichiganCEC Entertainment, LLC (“CEC”), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck’s Arcade brands. Full-time employees (averaging 29.5+ hours/week) are eligible for comprehensive medical, dental, and vision coverage, paid sick/vacation time, paid holidays (where applicable), FSA/HSA options, life and disability insurance, voluntary benefits, legal coverage, and additional education and student loan support.
Population Health Manager Optimal CarePopulation Health ManagerJackson, MI$76,000–$91,000 / yearThis role requires a strategic thinker with a strong background in success in value-based care arrangement and other advanced payment models, comprehensive knowledge on how to lead a successful clinically integrated network, strong comprehension with payor contracts. The Physician Services Population Health Manager will be responsible for developing and implementing strategies to enhance care coordination, manage chronic diseases, and improve overall community health.
NewWarmline Manager - MOUD Telehealth Services - Term Limited University of MichiganWarmline Manager - MOUD Telehealth Services - Term LimitedAnn Arbor, MIWorking collaboratively with physicians, advanced practice providers, nurses, behavioral health specialists, and community partners, this individual will evaluate clinical workflows, monitor key performance measures, and implement evidence-based practices that strengthen patient care and support the continued growth of the Warmline program. OPEN is seeking an experienced Warmline Manager to provide clinical and operational leadership for the OPEN Warmline - a same-day telehealth service that provides rapid access to buprenorphine for Michigan residents with opioid use disorder (OUD).
Assistant Manager Jersey Mike's Franchise Systems IncAssistant ManagerLivonia, MI$15–$18 / hourJersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door.
General Manager Jersey Mike's Franchise Systems IncGeneral ManagerWestland, MIOur goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door. Besides learning our business and pleasing people with our great authentic sub sandwiches, you"ll learn a whole new level of social decorum to take through life.
Branch Manager - Ypsilanti CP Federal Credit UnionBranch Manager - YpsilantiYpsilanti, MIWhether you're coaching team members to reach their potential, helping members achieve their financial goals, or strengthening community relationships, you'll play a vital role in shaping experiences that leave a lasting impression. You will also serve as a trusted resource for staff, helping resolve member concerns, answering questions regarding products and services, and ensuring employees have the knowledge and confidence needed to succeed.