Responsibilities Include: • Provides precepting to undergraduate students at the Mobile Health and Wellness Site one day a week • Demonstrates competency in educating patients, families and staff regarding appropriate resource as evidence by: • Effectively communicates and navigates systems to include health care, social services, education and other community resources to assure patient access and appropriate use of these services • Identifies problems and resources to help individuals solve problems with the goal of teaching the patient/family/others how to navigate independently • Assists program management in barriers to access to resources • Participant support and assures needed services are received: • Understands public support programs to include eligibility requirements, application process and services available • Once client is deemed eligible, assists the individual in getting the services • Navigates the systems of care while teaching the participant about the self-care that is appropriate and timely • This includes assisting with making appointments, obtaining referrals for specialty care, appropriate use of the Emergency Department, promotion of obtaining preventive services, etc. to promote "Right Care, Right Place, Right Time" • Works with enrollees to empower them to become an active participant in their health care • Program support: • Accurately documents in VCU approved RedCap documentation system for Mobile Health Program • Communicates and documents patient care activities • Completes documentation for 100% of assigned participants in appropriate format and software • Reports to the supervising faculty or independent licensed practitioner any pertinent observation or information • Provides assistance to team members • Assist with completing questionnaires and consent for enrollment for Spanish speaking individuals or those with low literacy • Performs other duties as assigned. Qualifications: • Bilingual in written and spoken Spanish • Experience serving as an advocate and liaison with individuals in the community • High school diploma or equivalent education/training • Must have reliable transportation • Able to handle multiple priorities and manage time to meet workload goals • Able to set goals and plans to accomplish role/responsibilities • Demonstrated knowledge of transportation resources to assist patients with transportation needs • Demonstrates active listening and the ability to share information 1:1 or in large groups using established communication systems • Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.