San Diego, CA30+ days ago
A/V & VTC Support: Design, Install, configure, and support A/V equipment in conference rooms, including displays, projectors, microphones, speakers, and control systems (eg, Crestron, AMX) Elicit customer requirements, develop design, and present design to customers Manage and troubleshoot Video Teleconferencing (VTC) systems (eg, Poly, Cisco, Teams Rooms) Provide pre-meeting setup and in-meeting technical support for high-priority executive events Perform routine maintenance and firmware updates on A/V hardware. Field & Help Desk Support: Serve as a point of contact for end-user technical support for both A/V and UC systems responding to service tickets and requests in a timely manner Provide on-site and remote troubleshooting for desktops, laptops, printers, and other peripherals Install, configure, and deploy new hardware and software for end-users Perform basic network patching and physical layer troubleshooting in IT closets Document all work performed, including issue resolution and new procedures, in the ticketing system and knowledge base.