CFO Advisory, Accounting Advisory Manager (GPS) Cherry Bekaert LLPCFO Advisory, Accounting Advisory Manager (GPS)Richmond, VA$130,000–$180,000 / yearIn addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection. Pay Range: Pay From: $130,000 to $180,000 About Cherry Bekaert Cherry Bekaert, ranked among the largest assurance, tax and advisory firms in the U.S., serves clients across industries in all 50 U.S. states and internationally.
CFO Advisory, Manager (GPS State & Local Gov''''t) Cherry Bekaert LLPCFO Advisory, Manager (GPS State & Local Gov''''t)Richmond, VA$118,000–$171,000 / yearIn addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection. What you bring to the role: An ideal fit for our firm displays a passion for superior client service, uncompromising integrity, excellent project management abilities, governmental accounting technical knowledge and leadership skills.
Strategic Account Manager - Data Centers, Commercial Roofing Amrize LtdStrategic Account Manager - Data Centers, Commercial RoofingVARemoteWe're seeking a Strategic Account Manager - Data Centers, Commercial Roofing who's ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride-all built to help our partners and team succeed. This role focuses on building deep relationships with major data center owners, developers, general contractors, architects, consultants, and engineering firms to position the company as the preferred roofing partner for high-performance, high-reliability environments.
Financial Reporting Manager Accendra Health IncFinancial Reporting ManagerRichmond, VA$115,000–$145,000 / year140+ years serving healthcare • Over 14,000 teammates worldwide • Serving healthcare partners in 80 countries • Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland • 40+ distribution centers • Portfolio of 300 propriety and branded product offerings • 1,000 branded medical product suppliers • 4,000 healthcare partners served. • 5 years of public accounting and/or financial reporting experience, preferably in a multinational environment that is either publicly traded or private equity backed • Big 4 experience is a plus • Strong knowledge of General Accepted Accounting Principles • Experience with Hyperion Financial Management is a plus • Excellent analytical, critical-thinking, communication, and leadership skills.
Capital Sales Manager - Surgical (Southeast) BioventusCapital Sales Manager - Surgical (Southeast)Richmond, VAThe Capital Sales Manager (CSM) is a surgical field sales team member and a non-supervisory leader responsible for revenue generation and quota achievement of ultrasonic capital (NeXus) and warranty sales in the Surgical Division. 4-year bachelor's degree with at least 8 years of proven sales experience (delivering against a quota) preferably in the biotech, life science, pharmaceutical, medical device or related industry - strong business to business selling experience.
Account Manager Mac Papers, Inc.Account ManagerRichmond, VAIn partnership with assigned customers, Account Manager understands the customer's business needs and creates solutions, guiding and advising for the profitable sale of any and all Mac Papers products - Packaging & Paper. This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required.
Shop Manager - Construction Equipment SAIIAShop Manager - Construction EquipmentCHESTER, VirginiaFull timeFounded by Sam Saiia as Birmingham Excavating Co. in 1946, the company now known as Saiia Construction is an industrial heavy civil contractor of choice for the power generation, mineral and aggregate mining, and pulp and paper markets. With more than 630 pieces of construction machinery in our fleet, over 500 employees, and experience working in 11 states, we have the resources and knowledge to complete projects of any scale.
Case Manager - TDT ***SIGN ON BONUS ELIGIBLE*** Richmond Behavioral Health AuthorityCase Manager - TDT ***SIGN ON BONUS ELIGIBLE***Richmond, VirginiaCandidates will perform daily direct service with youth by assessing client’s needs daily, providing counseling and support, developing/implementing/monitoring service delivery and ISPs, coordinating and monitoring services with other providers, maintaining records and files, preparing reports and related work as apparent or assigned. Evaluates the quality of services provided and changes in clients condition and counsels clients as necessary; evaluates clients environment for safety, security, negative factors and productivity; compiles and analyzes data relating to complaints; identifies and works to resolve problems.
NewMarketing/Communications - Marketing Manager - Sr Artech LLCMarketing/Communications - Marketing Manager - SrRichmond, VA$40–$45 / hourAs a Senior Marketing Strategist, you will have the opportunity to influence and execute marketing plans that resonate with diverse audiences, leveraging your expertise in various channels and tactics. Join a dynamic and innovative team in Richmond, VA, where you will play a pivotal role in shaping the marketing strategies that drive brand success and business growth.
Project Manager (Commercial Construction) TruelineProject Manager (Commercial Construction)Mechanicsville, VAThis role blends project coordination, estimating support, and ownership of smaller commercial projects, making it a strong next step for an APM or Project Engineer ready to grow into a Project Manager role. Support Project Managers with planning, scheduling, budgeting, and day-to-day project execution.
Assistant Project Manager (Commercial Construction) TruelineAssistant Project Manager (Commercial Construction)Richmond, VAThis role blends project coordination, estimating support, and ownership of smaller commercial projects, making it a strong next step for an APM or Project Engineer ready to grow into a Project Manager role. Support Project Managers with planning, scheduling, budgeting, and day-to-day project execution.
Sr. Project Manager (Flooring) CentiMark CorporationSr. Project Manager (Flooring)Richmond, VAFull timeQuestMark Flooring, a division of CentiMark Corporation, is a full service industrial and commercial flooring company specializing in concrete polished floor surfaces and epoxy flooring systems. Reporting to the Operations Manager, this position’sfocus is to plan, direct, and coordinate activities related to the installation of polished concrete and epoxy flooring system projects.
Senior Product Manager, Leasing, CoStar Product CoStar GroupSenior Product Manager, Leasing, CoStar ProductRichmond, VirginiaProven ability to collaborate effectively with -functional teams, including engineering, design, marketing, sales, and customer support, to drive product development and adoption. Leveraging market and customer insights, build creative products that enhance CoStar customers experience with our products and provide them with tools to make better business decisions.
Product Manager, CoStar CoStar GroupProduct Manager, CoStarRichmond, VirginiaLeveraging market and customer insights, build creative products that enhance CoStar customers experience with our products and provide them with tools to make better business decisions. Proven ability to collaborate effectively with -functional teams, including engineering, design, marketing, sales, and customer support, to drive product development and adoption.
Principal Associate, Project Manager - Card Data Products & Experiences Team (Hybrid) Capital One Financial CorpPrincipal Associate, Project Manager - Card Data Products & Experiences Team (Hybrid)Richmond, VA$120,800–$137,900 / yearThe team is looking for someone to spearhead a range of meaningful team projects, driving critical results through strong execution (planning, tracking, and delivery), governance (issue, reporting, PDS) and effective engagement across a range of partners/ stakeholders. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Senior Manager, Tech Program Lead Capital One Financial CorpSenior Manager, Tech Program LeadRichmond, VA$177,700–$202,800 / yearTrack competitor landscapes, evaluate industry trends, and pioneer future programming frameworks to ensure Capital One remains a leader in the Tech enablement & recognition space. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Business Manager A Commonwealth of VirginiaBusiness Manager ARichmond, VA$61,500–$83,508 / yearDuties may include collecting, compiling and analyzing staffing data, training staff, collecting and analyzing data, analyzing data for business needs assessment under supervisor's direction, supporting implementation of programs and assisting with program planning and execution. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Senior Manager, HR Business Partner- Customer Channels Capital One Financial CorpSenior Manager, HR Business Partner- Customer ChannelsRichmond, VA$177,700–$202,800 / yearYour Responsibilities: Embedded within the senior leadership team of one or more lines of business, HRBPs are accountable for leading and delivering strategic talent initiatives, including: Strategic workforce planning, including succession planning. Partner with Employee Relations, DIB, Learning & Development, Talent Acquisition, HR Operations, Compensation, People Analytics and Enterprise HR to develop solutions which attract, retain, and motivate world class talent.
GENEDGE Program Manager Commonwealth of VirginiaGENEDGE Program ManagerHenrico, VA$110,400–$165,600 / yearProjects may include engagements supported by federal, state, and local funding sources, and often involve coordination among manufacturers, government agencies, prime contractors, universities, and other ecosystem partners. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Distribution Project Management Department Manager WSP Global IncDistribution Project Management Department ManagerRichmond, VAProvide PM leadership for larger scale/more complex projects ensuring contributors know what they are required to do and by when, preparing and overseeing relevant project budgets, forecasts, margins and KPIs, monitoring external events and risk contingencies, tracking hours and expenses, ensuring satisfactory performance, and managing the contractual obligations to deliver the project or assigned portfolio of assigned project(s) as defined in the contract. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
CO - P4483 - Manager, Office of Stormwater Permitting and Compliance Commonwealth of VirginiaCO - P4483 - Manager, Office of Stormwater Permitting and ComplianceRichmond, VA$105,000–$150,000 / yearDuties include directing permitting, plan review, and compliance activities Duties also include engaging with local governments, industry partners, and stakeholders to establish stormwater policies and guidance, and advance the adoption of new technologies and best practices to ensure the protection and enhancement of Virginia's surface waters. The Virginia Department of Environmental Quality (DEQ) is seeking a forward thinking, collaborative leader to serve as the Manager of the new Office of Stormwater Permitting and Compliance - a role that will shape the future of stormwater management across the Commonwealth of Virginia.
Financial Analysis Manager (Tech Finance) Capital One Financial CorpFinancial Analysis Manager (Tech Finance)Richmond, VA$151,900–$173,400 / yearThis individual will work cross-functionally across the large Tech organization, FP&A and connected teams to support effective financial management of Technology investments, budgets and lead analysis across a rich scope of work (such as challenger forecasting and redesigning critical corporate cost allocations). Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
(Remote) Manager of Software Services & Support Harris Computer Systems(Remote) Manager of Software Services & SupportVARemote$90,000–$100,000 / yearWhat we are looking for: Candidates must possess demonstrable experience in Hospital Revenue Cycle Management OR Hospital Patient Accounting, as this specialized healthcare knowledge is essential for understanding client needs and delivering effective solutions. About Harris Novum: Harris Novum is a healthcare technology company focused on helping hospitals, health systems, and physician organizations strengthen financial performance and improve patient care through intelligent software solutions.
Social Media Manager - Dukes Mayo Sauer Brands IncSocial Media Manager - Dukes MayoRichmond, VAHelp activate major Dukes brand moments through social, including the Dukes Mayo Bowl, Dukes Mayo Classic, chef partnerships, retail programs, merch drops, restaurant collaborations, and other cultural tentpoles. Youll help bring the Dukes story to life across Meta, TikTok, Pinterest, Reddit, YouTube Shorts, X, and emerging platforms - with a strong sense of what belongs where, what earns attention, and what feels unmistakably Dukes.
04646 - Integrated Solutions Program Manager Commonwealth of Virginia04646 - Integrated Solutions Program ManagerMechanicsville, VA$89,381–$145,244 / yearThe position is responsible for defining strategic direction, directing modernization initiatives, aligning stakeholders, and ensuring that deliverables meet objectives, create measurable value, and are successfully adopted across VDOT's Traffic Operations enterprise. Program Governance: Develop and maintain a formal VISTA program governance structure, including steering committees, decision frameworks, escalation paths, and reporting mechanisms to ensure transparency and accountability.
Construction Manager Aecon Group IncConstruction ManagerVAAre committed to supporting and investing in inclusive work environments, through initiatives like Diversity, Equity, Inclusion, & Accessibility training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon. Ensure Aecon projects are staffed with competent and qualified trades (including trades leadership) resources to meet Project execution needs.
Senior Manager, Financial Analysis Capital One Financial CorpSenior Manager, Financial AnalysisRichmond, VA$177,700–$202,800 / yearCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. We are seeking an analytic problem solver and curiosity-driven leader to join our Artificial Intelligence & Machine Learning ("AI/ML") Technology Finance Team.
Industry Manager, Pharma - Food & Pharma Division Alfa Laval ABIndustry Manager, Pharma - Food & Pharma DivisionRichmond, VA$135,000–$165,000 / yearOperating at the divisional level within the US Food and Pharma organization, this role serves as a key connector across business units, aligning market priorities, identifying cross-portfolio opportunities and supporting a coordinated pharma growth strategy across the US. This nationally focused business development role will work closely with the Global Pharm Industry Manager to translate Alfa Laval's global Pharma strategy into regional execution while acting as a liaison between global industry leadership and US commercial teams.
NewIndustrial Flow Manager Alfa Laval ABIndustrial Flow ManagerRichmond, VA$130,000–$150,000 / yearAs an integral member of the Water, Industrial Flow and Heat Transfer Business Unit leadership team, the Commercial Manager - Industrial Flow will play a critical role in shaping and scaling Alfa Laval's industrial flow growth strategy across North America. What you know: You have a Bachelor's degree in Engineering or equivalent work experience, and: Minimum of 10 years commercial leadership experience within industrial manufacturing, process equipment, flow technologies, pumps, mixers, heat transfer, or related industrial markets.
NewTechnical Account Manager ibossTechnical Account ManagerRichmond, VAThe Technical Account Manager (TAM) will play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring that iboss customers achieve their desired outcomes through the interactions they have with our product and team members. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day.
NewDigital Media Manager (Contract) Wildfire LlcDigital Media Manager (Contract)Richmond, VADetail Oriented: High level of organizational skill with a “double-check” mentality, especially regarding budget tracking and campaign QA.Communication: Ability to communicate technical digital concepts clearly to internal teams and clients. Winston‑Salem, NC //, Richmond, VA //, and HybridDate posted: December 30, 2025About the RoleThe Digital Media Manager (Contract) focuses on the execution, monitoring, and reporting of high-performance digital campaigns across a diverse portfolio of clients.
NewOperations Manager - Chesterfield CarvanaOperations Manager - ChesterfieldChesterfield, VARequires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website.
NewReconditioning Manager - Chesterfield CarvanaReconditioning Manager - ChesterfieldChesterfield, VARequires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website.
Territory Sales Manager (West), Golf Technology RevelystTerritory Sales Manager (West), Golf TechnologyRichmond, VA$90,000–$100,000 / yearPortfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more (https://www.revelyst.com/brands.html) . . While the Territory Sales Manager does not have direct reports, they act as a key influencer and collaborator, working closely with internal teams, channel partners, and customers to achieve business goals.
NewCommercial Sales Manager - Industrial Flow Alfa Laval ABCommercial Sales Manager - Industrial FlowRichmond, VA$130,000–$150,000 / yearAs an integral member of the Water, Industrial Flow and Heat Transfer Business Unit leadership team, the Commercial Sales Manager - Industrial Flow will play a critical role in shaping and scaling Alfa Laval's industrial flow growth strategy across North America. This leader will be responsible for developing scalable go-to-market strategies, expanding channel partnerships, positioning evolving industrial offerings within the market, and driving profitable growth across industrial segments.
NewFloor Manager Legends GlobalFloor ManagerRichmond, VirginiaAssist the House Manager with keeping detailed logs and reports of incidents and related activities and making sure that all incidents are reported to Event MOD. Demonstrated knowledge of current management principles and practices including supervisory skills, budgeting and training and scheduling a part-time staff.
Risk Manager, Business Continuity and Resilience Risk Management Capital One Financial CorpRisk Manager, Business Continuity and Resilience Risk ManagementRichmond, VA$138,100–$157,700 / yearCertification in risk management, audit, or business continuity management (Certified Business Continuity Professional (CBCP), Certification in Risk Management Assurance (CRMA), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC)). Specific responsibilities of the Business Continuity Risk Manager include and are not limited to: Supports risk advising of Capital One's Global Payment Network (GPN) and serves as a thought leader on how to meaningfully enhance our second line framework to oversee Capital One's operational resilience.
District Manager TorridDistrict ManagerRichmond, VA$93,000–$120,000 / yearIf the links below do not work, please copy and paste the following URLs in a new browser window: E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf . Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf .
Project Manager Paul Davis RestorationProject ManagerHenrico, Virginia$60,000–$75,000 / yearCelebrate completion of projects with a team of skilled tradespeople, homeowners grateful to be back in their homes, and your Paul Davis team members. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none.
Reconstruction Project Manager Paul Davis RestorationReconstruction Project ManagerRichmond, Virginia$60,000–$75,000 / yearCelebrate completion of projects with a team of skilled tradespeople, homeowners grateful to be back in their homes, and your Paul Davis team members. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none.
NewLandscape Maintenance Crew Manager Integrity Landscaping SolutionsLandscape Maintenance Crew ManagerAshland, VA$20–$24If this sounds like you, and you have experience in Commercial Landscape maintenance, Integrity Landscaping Solutions invites you to join our family as a Landscape Maintenance Crew Manager, where your dedication meets opportunity. Do you have an eye for detail, take pride in delivering quality work, and find excitement doing the consistent daily activity of keeping landscapes looking great?
Manager, Tax Projects CarMax IncManager, Tax ProjectsRichmond, VA$104,200–$166,700 / yearThis role serves as a Tax Subject Matter Expert (SME), analyzing current and future business processes to identify tax risks, influence strategic decisions, and implement best-in-class solutions. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc.
Concessions Manager - CarMax Park Compass Group North AmericaConcessions Manager - CarMax ParkRichmond, VA$60,000–$65,000 / yearTwice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Managing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure.
Community Manager - Chester, VA Madison CommunitiesCommunity Manager - Chester, VAChester, VAMaximize Marketing & Leasing Efforts: Develop and implement strategic marketing plans, analyze market trends, and adjust pricing strategies to maintain occupancy goals. Deliver a Five-Star Experience: Ensure top-tier customer service for residents, prospects, owners, and investors through outstanding communication and community engagement.
Manager, Accounting Services SercoManager, Accounting ServicesRichmond, VALead and manage the Accounts Payable team, fostering a culture of excellence, collaboration, and continuous improvement while overseeing day-to-day operations to ensure efficient workflows, accuracy and timeliness in invoice posting and payment processing, correct reporting, and compliant data management. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
NewManager of Clinical Appeals and Grievances HealthfirstManager of Clinical Appeals and GrievancesVA$103,400–$149,430 / yearProvides guidance in the preparation of case preparation for Medical Director Review ensuring that all pertinent information (i.e. case summary, contract information, internal and external responses, diagnosis, and CPT codes and descriptions) has been obtained during investigation and is presented as part of the case. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798.
Tax Senior Manager - Private Client Services Keiter Stephens Hurst Gary & Shreaves PCTax Senior Manager - Private Client ServicesGlen Allen, VA$132,200–$171,800 / yearPart timeServe as a key liaison between managers, senior managers, partners, clients, staff, and outside advisors throughout all phases of Private Client Services tax engagements. Participate in business development by building relationships with key service providers, identifying opportunities with existing clients, and following through with new client leads.
Tax Manager - Private Client Services Keiter Stephens Hurst Gary & Shreaves PCTax Manager - Private Client ServicesGlen Allen, VA$108,600–$141,200 / yearPart timeServe as a key liaison between managers, senior managers, partners, clients, staff, and outside advisors throughout all phases of Private Client Services tax engagements. Participate in business development by building relationships with key service providers, identifying opportunities with existing clients, and following through with new client leads.
Social Worker Case Manager BSW Inpatient Rehab PRN HCA Healthcare IncSocial Worker Case Manager BSW Inpatient Rehab PRNRichmond, VAWhat qualifications you will need:· Two years previous employment in social work required · Bachelor Degree in Social Work or Human Service field also required · Master of Social Work Degree from an accredited school of Social Work is preferred Benefits Parham Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible."Bricks and mortar do not make a hospital.
Fire Protection Trade Manager - Commercial Construction Atlantic Constructors IncFire Protection Trade Manager - Commercial ConstructionRichmond, VAThe work environment and physical demands required would be representative of those that must be met by an employee to successfully perform the essential functions of this job, and may include, but are not limited to the following: Work Environment: May work in varying temperatures; both inside and outside, including inclement weather, heat, humidity, cold, and dampness. Oversee and responsible for interviewing, hiring, and training fire protection employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.