3+ years of product management experience, with demonstrated ownership of authentication, account management, or customer identity products + Proven ability to frame customer problems clearly-grounding product decisions in customer research, behavioral data, and insight rather than feature requests alone + Experience developing and owning multi-phase product roadmaps, including prioritization across competing stakeholder needs and business objectives + Strong stakeholder management skills with the ability to drive alignment across cross-functional groups-including engineering, design, business, compliance, and analytics-in a matrixed organization + Demonstrated ability to write complete user stories, acceptance criteria, and measurement plans, and to partner effectively with engineering on backlog refinement and agile delivery + Strong verbal and written communication skills, including the ability to present product strategy and trade-offs to senior leadership + Proficient in data analysis and product performance metrics; comfortable designing experiment frameworks and using data to validate decisions + Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent combination of education and experience Preferred + Experience in loyalty program products, customer identity platforms, or digital account creation and onboarding flows + Familiarity with identity and access management concepts, including passwordless authentication, OTP, and single sign-on (SSO) + Background in or exposure to fraud prevention, account security, or identity verification-including tools like Forter or similar platforms + Experience working across compliance and security requirements as they relate to customer-facing digital products + Comfort working with engineering teams on technically complex, cross-domain initiatives We've got you covered. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal.