p style="text-align:inherit"/>Primary Responsibilities:
- Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention.
Description ***AWARD PENDING*** Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment. The ideal candidate possesses experience leading large-scale Service Desk or Contact Center operations, managing cloud-based Contact Center as a Service (CCaaS) platforms, driving continuous service improvement initiatives, and building high-performing customer support teams.
Arlington, VA30+ days ago
Provides account training, acts as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies up-sell opportunities, and answers customer inquiries in a timely fashion. Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
Derwood, Maryland3 days ago
p>Titan Technologies is seeking a Project Manager to lead the day-to-day performance across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain specific lines of Client Services and work orders. The ideal candidate has deep hands-on experience with implementing industry leading CCaaS platforms, ServiceNow platform architecture, ITSM, CSM, ITAM, integrations, workflow automation, and enterprise service delivery.
The PCS-FOS Senior Manager is responsible for providing exceptional client service and supervising the work products of other professionals on the client relationship team; developing new business and working with the business development and marketing team as opportunities move through the pursuit process; mentoring and developing the interpersonal and technical skills of the other client relationship team members; and responsibly managing the PCS-FOS practice through mitigating risk and managing the financial performance of their respective client portfolio. Facilitates effective discovery meetings with clients; uses open ended questions to identify what their objectives are, what financial information they value for management/decision making and why, as well creating a map of their current internal finance and accounting structure; looks for root causes and does not take information at face value; understands the complexity that can lie behind data.
In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. In this capacity, you will have responsibilities that include overseeing the sales, client development, client relationship management, professional engineering services proposal writing and contract scope, schedule and price preparation, and client service team leadership.
p>A solutions-oriented service organization that is accountable for the client's operational service experience by providing proactive single point of contact, targeted and enriched approach to servicing while delivering and developing best of class capabilities. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors.
Rockville, MD30+ days ago
Preferred Qualifications: Experience supporting technology or eCommerce clients Exposure to advisory services (e.g., FP&A, dashboards, forecasting, analytics) Experience working with distributed or global teams Familiarity with modern accounting, workflow, and reporting platforms Operationally minded with strong execution focus Comfortable navigating ambiguity and driving clarity Collaborative leadership style with ability to influence without authority Detail‑oriented while maintaining a strategic perspective Client‑centric and solution‑oriented. Qualifications: Prior experience in Client Accounting Services Strong understanding of accounting operations, close processes, and service delivery models Proven ability to manage complex client relationships and internal stakeholders Experience driving process improvement and supporting technology adoption Strong organizational, communication, and problem‑solving skills Ability to operate effectively in a fast‑paced, evolving environment.
From signed engagement letter through successful handoff to the recurring service team, this individual owns the entire onboarding lifecycle - setting up accounting systems, integrating third-party tools, defining scalable workflows, and ensuring the client feels confident and well-supported from day one. Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
li>An active certification in one of the following: the Certified Career Counselor (CCC) credential, Certified Clinical Supervisor of Career Counseling (CCSCC) or Certified Master of Career Services (CMCS) credential through the National Career Development Association, the Certified Workforce Development Professional (CWDP) credential through the National Association of Workforce Development Professionals, or the National Certified Counselor (NCC) credential through the National Board of Certified Counselors. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports teams efforts to succeed.
Gaithersburg, MD30 days ago
Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
p>Assist with the drafting and e-filing of various legal documents in the U.S. Patent & Trademark Office (PTO) related to patent prosecution of applications including, but not limited to, office action amendments and responses, requests for continued examination, continuation and divisional applications, information disclosure statements, supplemental application data sheets, sequence listings, extensions of time, terminal disclaimers, various petitions, notices of appeal, appeal briefs, corrected drawings, assignment recordations, post-grant proceedings and other documents as required. The Patent Client Services Administrator will ensure quality service and will maintain a harmonious working relationship with lawyers, management, supervisors, co-workers, and clients by ensuring effective and efficient workflows and working ahead of all deadlines.
p>Oxford Solutions is partnering with a professional services organization to recruit experienced Survey Managers for opening in multipled states to lead surveying operations. This role is responsible for staffing, budgeting, resource allocation, regulatory compliance, and the professional development of survey staff while ensuring projects are delivered safely, on schedule, and within budget.
p>As a Regional Client Service Manager, you'll play a pivotal role ensuring world-class customer service is delivered to our clients by managing all facets of regional operations, supporting multiple branch offices, as well as various business lines. Recognized by Barron's as a top RIA firm for eight years in a row (awarded each September (2018-2025) based on prior 12-month data through June 30)1, we support more than 1.27 million clients across 140+ offices nationwide and manage over $324 billion in assets 2.
Rockville, MD30+ days ago
Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients' evolving portfolio, fiduciary, and stewardship requirements. This includes serving as the clients' primary contact within ISS STOXX, offering support and expertise on corporate governance and proxy voting solutions, addressing clients' operational needs, and participating in the client renewal process.
p>GENERAL DESCRIPTION: - Communicating with Client Service Manager's (sales) to coordinate the availability of SC vendor network for execution of projects and potential projects.
- Communicating with Structural Engineers regarding scope development, estimating of projects and all technical questions, concerns and issues that may arise during active projects.
Washington, DC19 days ago
li>Takes phone calls in accordance with the policy and service expectations for those clients on the phone as well as those in the clinic; provides telephone triage; disseminates messages appropriately utilizing available technology as appropriate; prioritizes calls appropriately and timely. - Greets clients and visitors upon arrival to the clinic and appropriately route them to the correct staff member; utilizing appointment systems, registration staff and triage protocols.
Alexandria, VA30+ days ago
The ideal candidate will have thorough knowledge of substance abuse, child and adolescent development and behavioral health disorders; good knowledge of available community resources, such as medical, legal, mental health and social services; good knowledge of treatment issues related to behavioral, emotional and social problems, including dual diagnosis, and chemical dependency; skill in engaging a variety of consumers and in communicating clearly and effectively, both orally and in writing with consumers, other professionals and citizens; ability to perform individual and group counseling and or provide prevention and education services; ability to evaluate consumer needs and formulate goals to resolve social and emotional problems. Bachelors Degree in psychology, social services, public health, guidance, or a related field; three years of experience in the provision of mental health and/or substance abuse treatment services, including some experience at the level of Caseworker; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Attain and exceed renewal client sales targets by identifying upselling and cross-selling opportunities within existing accounts for additional services and resources to extend and deepen clients' professional practice. This role will focus on managing existing accounts and fostering growth by upselling and cross-selling additional services and resources to meet the specific needs of schools and districts.
Generates demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions. This is a quota-bearing sales persona and is primarily responsible for taking full ownership of assigned accounts and manages and grows relationships to drive expansion and renewals across all solution areas.
Baltimore, MD30+ days ago
The responsibilities of a Service Design Manager are to be the manager for Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security and Supplier Management. You are the single point of accountability for engineering decisions and design quality, partnering with the Program Director, Operations leadership (NOC/SOC), and agency stakeholders to ensure outcomes that are resilient, secure, and compliant.
Rockville, Maryland30+ days ago
p/>To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
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The industry is taking notice as we are now working with some of the largest agencies in the US Defense, intelligence, Civil, State and Local government markets, as well as other national governments and commercial organizations throughout the world. Our industry-neutral solutions revolve around "Supervised Remote-Identity Proofing" to automatically, securely and "remotely" perform all proofing, enrollment and credentialing processes and workflows for our customers.
Baltimore, MD30+ days ago
The responsibilities of a Service Design Manger are to be the manager for Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security and Supplier Management. You are the single point of accountability for engineering decisions and design quality, partnering with the Program Director, Operations leadership (NOC/SOC), and agency stakeholders to ensure outcomes that are resilient, secure, and compliant.
li>Liaises with Partners and relevant teams on the end-to-end process of new client and matter intake, coordinating with Client Accounting, Office of General Counsel, Conflicts, Engagement Letters/Outside Counsel Guidelines, Know Your Client (KYC), and other relevant departments. The Client Operations Project Manager is expected to serve as the single point of contact for partners and drive client administration and accounting processes to completion by following up on outstanding items, breaking down and resolving issues, and ensuring that all stakeholders are kept informed and aligned.
Rockville, MD30+ days ago
With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH). We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
The SPSM plays a critical role in building long-term client relationships and driving revenue growth through upselling and cross-selling of services, collaborates closely with sales teams to drive full lifecycle services sales, contributes to forecasting, support revenue objectives, and engages with customers at executive levels. Pay range: $ 151,350 - $ 277,000 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/
Washington DC, DC30+ days ago
Contributing to wider M&BD initiatives as required, such as supporting events and lawyer training programs, sharing best practices for client development within the firm, and supporting and coaching our global network of client account managers. Assist on formal and informal pitch opportunities for your client teams, including preparing teams for pitch presentations and ensuring that our pitch documents reflect our key messages for developing the client relationships for which you are responsible.
p>The Client Service Associate serves as the primary point of contact for our clients and advisors in the execution of client servicing and administrative requests by initiating or completing activities across all PNC Private Bank products and services (Banking, Investment and Fiduciary). As the owner of the service experience, the Client Service Associate also partners closely with the Advisors, Middle Office, or Operations teams for service request fulfillment, supporting our collective goal of becoming more client-centric and providing a world-class, seamless client experience.
LI-TAG #Southeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse hvac controls, building controls, programming, hvac field technician, heating, ventilation, air conditioning, direct digital control, apogee, Desigo, Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integration Curious to see what a Building Automation Specialists does every day? Experience level Mid-level Professional Job type Full-time Work mode Office/Site only Employment type Permanent Location(s) Annapolis - Maryland - United States of America Baltimore - Maryland - United States of America Position Location: This position supports our Baltimore, MD branch, which serves customers throughout the greater Baltimore area.
Beltsville, MD25 days ago
Experience level Early Professional Job type Full-time Work mode Office/Site only Employment type Permanent Location(s) Beltsville - Maryland - United States of America Position Location: This role supports our Laurel, MD branch location, which serves customers throughout the greater Washington, D.C. area. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Additionally, the Integrated Security Operations Manager will recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives. The Integrated Security Operations Manager is part of the Embedded Program Team but is responsible for coordinating with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations.
Rockville, Maryland16 days ago
If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview:
As the Client Associate you will develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher’s clients. How you'll make an impact:
- You learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business.
p>As a Cisco Certified Gold Integrator and Premier Level Provider Partner, along with holding Microsoft, NetApp, Splunk, Rapid7, Artic Wolf and VMware partnerships, NFF provides next generation Networking, Data Center, Security, Collaboration and Cloud solutions to both government and commercial enterprise clients. This position goes well beyond traditional project delivery: it owns the build-out and ongoing oversight of the Technology Services Program Management Office (PMO), the development of focused technology practices from ideation through implementation and sustained support, and the establishment of a comprehensive Customer Success practice accountable for client health, revenue retention, and account expansion.
This position is responsible for providing direct services by collaborating with survivors to identify and assess needs, facilitate connections to appropriate resources, and support survivors in increasing their safety and housing stability. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law.
Washington, Washington, DC19 days ago
p style="margin:0px">As a Cisco Certified Gold Integrator and Premier Level Provider Partner, along with holding Microsoft, NetApp, Splunk, Rapid7, Artic Wolf and VMware partnerships, NFF provides next generation Networking, Data Center, Security, Collaboration and Cloud solutions to both government and commercial enterprise clients. This position goes well beyond traditional project delivery: it owns the build-out and ongoing oversight of the Technology Services Program Management Office (PMO), the development of focused technology practices from ideation through implementation and sustained support, and the establishment of a comprehensive Customer Success practice accountable for client health, revenue retention, and account expansion.
This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Read more about City Wide at www.gocitywide.com.