p style="text-align:inherit"/>Primary Responsibilities:
- Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention.
Arlington, VA30+ days ago
Provides account training, acts as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies up-sell opportunities, and answers customer inquiries in a timely fashion. Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
Owings Mills, MD30+ days ago
p>Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. Responsible for overseeing tax planning and compliance functions for ultra-high net worth individuals and their families, with a particular emphasis on clients in the financial services sector, such as hedge funds, private equity, and other investment-related individuals.
Derwood, Maryland2 days ago
p>Titan Technologies is seeking a Project Manager to lead the day-to-day performance across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain specific lines of Client Services and work orders. The ideal candidate has deep hands-on experience with implementing industry leading CCaaS platforms, ServiceNow platform architecture, ITSM, CSM, ITAM, integrations, workflow automation, and enterprise service delivery.
Rockville, MD30+ days ago
Preferred Qualifications: Experience supporting technology or eCommerce clients Exposure to advisory services (e.g., FP&A, dashboards, forecasting, analytics) Experience working with distributed or global teams Familiarity with modern accounting, workflow, and reporting platforms Operationally minded with strong execution focus Comfortable navigating ambiguity and driving clarity Collaborative leadership style with ability to influence without authority Detail‑oriented while maintaining a strategic perspective Client‑centric and solution‑oriented. Qualifications: Prior experience in Client Accounting Services Strong understanding of accounting operations, close processes, and service delivery models Proven ability to manage complex client relationships and internal stakeholders Experience driving process improvement and supporting technology adoption Strong organizational, communication, and problem‑solving skills Ability to operate effectively in a fast‑paced, evolving environment.
Owings Mills, MD28 days ago
p>A solutions-oriented service organization that is accountable for the client's operational service experience by providing proactive single point of contact, targeted and enriched approach to servicing while delivering and developing best of class capabilities. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors.
From signed engagement letter through successful handoff to the recurring service team, this individual owns the entire onboarding lifecycle - setting up accounting systems, integrating third-party tools, defining scalable workflows, and ensuring the client feels confident and well-supported from day one. Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
Owings Mills, Maryland15 days ago
You communicate with polish and clarity, build trust with teams across all levels, and you know how to build and scale high performing systems across a growing organization.- 7+ years of experience leading operations in a client services, fulfillment or multi-location service environment — experience in luxury, interiors, wholesale or trade-facing businesses is a strong plus. This is a leadership position for someone who understands that exceptional client service is a competitive advantage, and who has the operational discipline to build systems that deliver it consistently.
- Serve as the operational 2iC — the senior on-site leader who keeps the facility running smoothly and represents leadership in day-to-day operations.
A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
p>Assist with the drafting and e-filing of various legal documents in the U.S. Patent & Trademark Office (PTO) related to patent prosecution of applications including, but not limited to, office action amendments and responses, requests for continued examination, continuation and divisional applications, information disclosure statements, supplemental application data sheets, sequence listings, extensions of time, terminal disclaimers, various petitions, notices of appeal, appeal briefs, corrected drawings, assignment recordations, post-grant proceedings and other documents as required. The Patent Client Services Administrator will ensure quality service and will maintain a harmonious working relationship with lawyers, management, supervisors, co-workers, and clients by ensuring effective and efficient workflows and working ahead of all deadlines.
li>Takes phone calls in accordance with the policy and service expectations for those clients on the phone as well as those in the clinic; provides telephone triage; disseminates messages appropriately utilizing available technology as appropriate; prioritizes calls appropriately and timely. - Greets clients and visitors upon arrival to the clinic and appropriately route them to the correct staff member; utilizing appointment systems, registration staff and triage protocols.
Rockville, MD30+ days ago
Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients' evolving portfolio, fiduciary, and stewardship requirements. This includes serving as the clients' primary contact within ISS STOXX, offering support and expertise on corporate governance and proxy voting solutions, addressing clients' operational needs, and participating in the client renewal process.
Washington, DC18 days ago
p>GENERAL DESCRIPTION: - Communicating with Client Service Manager's (sales) to coordinate the availability of SC vendor network for execution of projects and potential projects.
- Communicating with Structural Engineers regarding scope development, estimating of projects and all technical questions, concerns and issues that may arise during active projects.
Attain and exceed renewal client sales targets by identifying upselling and cross-selling opportunities within existing accounts for additional services and resources to extend and deepen clients' professional practice. This role will focus on managing existing accounts and fostering growth by upselling and cross-selling additional services and resources to meet the specific needs of schools and districts.
Generates demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions. This is a quota-bearing sales persona and is primarily responsible for taking full ownership of assigned accounts and manages and grows relationships to drive expansion and renewals across all solution areas.
Baltimore, MD30+ days ago
The responsibilities of a Service Design Manager are to be the manager for Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security and Supplier Management. You are the single point of accountability for engineering decisions and design quality, partnering with the Program Director, Operations leadership (NOC/SOC), and agency stakeholders to ensure outcomes that are resilient, secure, and compliant.
This will include working with both the Client Services Team and Networking Team. There will be a wide range of activities such as hardware replacements for employees assisting with deployments of network hardware writing test cases organizing files and equipment performing system testing. Youll also be working closely under the supervision of the managers of those teams gaining hands-on experience and valuable insights along the way. You Will DoAre you ready to dive into an internship where youll support and explore Carroll County Governments Technology Services As a Technology Services Intern youll play an active role in supporting a variety of activities within our Technology Services Office.
Rockville, Maryland30+ days ago
p/>To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
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Baltimore, Maryland23 days ago
p style="text-align:inherit"/>Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Rockville, MD30+ days ago
With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH). We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
li>Liaises with Partners and relevant teams on the end-to-end process of new client and matter intake, coordinating with Client Accounting, Office of General Counsel, Conflicts, Engagement Letters/Outside Counsel Guidelines, Know Your Client (KYC), and other relevant departments. The Client Operations Project Manager is expected to serve as the single point of contact for partners and drive client administration and accounting processes to completion by following up on outstanding items, breaking down and resolving issues, and ensuring that all stakeholders are kept informed and aligned.
Washington DC, DC30+ days ago
Contributing to wider M&BD initiatives as required, such as supporting events and lawyer training programs, sharing best practices for client development within the firm, and supporting and coaching our global network of client account managers. Assist on formal and informal pitch opportunities for your client teams, including preparing teams for pitch presentations and ensuring that our pitch documents reflect our key messages for developing the client relationships for which you are responsible.
The SPSM plays a critical role in building long-term client relationships and driving revenue growth through upselling and cross-selling of services, collaborates closely with sales teams to drive full lifecycle services sales, contributes to forecasting, support revenue objectives, and engages with customers at executive levels. Pay range: $ 151,350 - $ 277,000 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/
p>The Client Service Associate serves as the primary point of contact for our clients and advisors in the execution of client servicing and administrative requests by initiating or completing activities across all PNC Private Bank products and services (Banking, Investment and Fiduciary). As the owner of the service experience, the Client Service Associate also partners closely with the Advisors, Middle Office, or Operations teams for service request fulfillment, supporting our collective goal of becoming more client-centric and providing a world-class, seamless client experience.
LI-TAG #Southeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse hvac controls, building controls, programming, hvac field technician, heating, ventilation, air conditioning, direct digital control, apogee, Desigo, Modbus, Tridium, Niagara, Alerton, commissioning, LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integration Curious to see what a Building Automation Specialists does every day? Experience level Mid-level Professional Job type Full-time Work mode Office/Site only Employment type Permanent Location(s) Annapolis - Maryland - United States of America Baltimore - Maryland - United States of America Position Location: This position supports our Baltimore, MD branch, which serves customers throughout the greater Baltimore area.
Beltsville, MD24 days ago
Experience level Early Professional Job type Full-time Work mode Office/Site only Employment type Permanent Location(s) Beltsville - Maryland - United States of America Position Location: This role supports our Laurel, MD branch location, which serves customers throughout the greater Washington, D.C. area. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
Forest Hill, MD30+ days ago
Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more. Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees .
Forest Hill, MD30+ days ago
Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more. Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees .
p>As a Cisco Certified Gold Integrator and Premier Level Provider Partner, along with holding Microsoft, NetApp, Splunk, Rapid7, Artic Wolf and VMware partnerships, NFF provides next generation Networking, Data Center, Security, Collaboration and Cloud solutions to both government and commercial enterprise clients. This position goes well beyond traditional project delivery: it owns the build-out and ongoing oversight of the Technology Services Program Management Office (PMO), the development of focused technology practices from ideation through implementation and sustained support, and the establishment of a comprehensive Customer Success practice accountable for client health, revenue retention, and account expansion.
Rockville, Maryland15 days ago
If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview:
As the Client Associate you will develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher’s clients. How you'll make an impact:
- You learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business.
Additionally, the Integrated Security Operations Manager will recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives. The Integrated Security Operations Manager is part of the Embedded Program Team but is responsible for coordinating with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations.
Washington, Washington, DC18 days ago
p style="margin:0px">As a Cisco Certified Gold Integrator and Premier Level Provider Partner, along with holding Microsoft, NetApp, Splunk, Rapid7, Artic Wolf and VMware partnerships, NFF provides next generation Networking, Data Center, Security, Collaboration and Cloud solutions to both government and commercial enterprise clients. This position goes well beyond traditional project delivery: it owns the build-out and ongoing oversight of the Technology Services Program Management Office (PMO), the development of focused technology practices from ideation through implementation and sustained support, and the establishment of a comprehensive Customer Success practice accountable for client health, revenue retention, and account expansion.
Understand the impact of key technology trends and workforce changes impacting our clients through engagement with innovative and emergent technologies, including cloud computing, big data and analytics, process automation, artificial intelligence / machine learning, and other digital strategies. Capital Management / Stress Testing: Capital planning and enterprise stress testing execution (e.g., scenario design support, model methodology governance, results aggregation, capital actions analysis, documentation and control testing, linkage to balance sheet and risk appetite, climate stress testing considerations).
The team combines strategic advisory (M&A strategy, deal thesis, growth pathways, buy/build/partner, portfolio rationalization, and buy-/sell-side readiness) with diligence capabilities across commercial and operational lenses to pressure-test forecasts, quantify synergies, and surface value drivers and deal risks that can affect price or structure. Our clients include asset, wealth, and investment advisers and administrators from every sector of the industry, including investment managers, broker-dealers, banks, insurance companies, mutual funds, hedge funds, private equity, alternative products, and other money managers.
Washington, DC18 days ago
p>Additionally, the Integrated Security Operations Manager will recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives. Washington, DC Pay Range
$165,000—$175,000 USD
Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort.
li>Develop expertise within their aligned market through working closely with other Practice Directors, Sales teams, and Global Industry Leaders to understand transformational specific use cases and through external research on the current business and technology landscape for your customer base.
OUR IDEAL SERVICES PRACTICE MANAGER WILL HAVE:
10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting.
li>Develop expertise within their aligned market through working closely with other Practice Directors, Sales teams, and Global Industry Leaders to understand transformational specific use cases and through external research on the current business and technology landscape for your customer base.
OUR IDEAL SERVICES PRACTICE MANAGER WILL HAVE:
10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting.
Silver Spring, Maryland22 days ago
Responsibilities: The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Important Information:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.
The General Manager sets direction, makes high-impact decisions, builds strong client partnerships, expands business opportunities, and leads teams to deliver consistent service and financial performance in a fast-moving environment. POSITION SUMMARY: The General Manager of Business Operations is responsible for leading a large, multi-state security services operation serving approximately 100 clients across multiple metropolitan markets and industries.
The General Manager sets direction, makes high-impact decisions, builds strong client partnerships, expands business opportunities, and leads teams to deliver consistent service and financial performance in a fast-moving environment. POSITION SUMMARY: The General Manager of Business Operations is responsible for leading a large, multi-state security services operation serving approximately 100 clients across multiple metropolitan markets and industries.
Successful candidates will have: • Bachelor's degree in accounting, master's or advanced degree desirable • CPA or JD required • Five (5)+ years of experience providing federal and state tax compliance, accounting and advisory services in a professional services firm • Two (2)+ years of supervisory experience, mentoring and counseling associates • Demonstrated management, analytical, organization, interpersonal, project management, communication skills • Ability to lead and supervise others, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding applicable strategies, see the "big picture" as well as the details, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of projects. You'll enjoy this role if: • You are looking for an opportunity to expand your career in business tax and accounting for middle market clients, becoming an expert to the clients you serve • You can see yourself as a trusted business advisor, working face-to-face with clients to find creative solutions to complex accounting and business challenges • You want to work for a leading CPA advisory firm who serves their clients with their clients' and employees' best interests in mind and are transparent in their decisions • You value your development and want to work for a firm that provides you the autonomy to own your schedule and career through programs (ask us about My Time Off, My Development and Dress for Your Day!) • You want to contribute to your engagement team's professional growth and enhance your own skills to build a career with opportunities now, for tomorrow.