p style="text-align:inherit"/>Primary Responsibilities:
- Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention.
p>Assist with the drafting and e-filing of various legal documents in the U.S. Patent & Trademark Office (PTO) related to patent prosecution of applications including, but not limited to, office action amendments and responses, requests for continued examination, continuation and divisional applications, information disclosure statements, supplemental application data sheets, sequence listings, extensions of time, terminal disclaimers, various petitions, notices of appeal, appeal briefs, corrected drawings, assignment recordations, post-grant proceedings and other documents as required. The Patent Client Services Administrator will ensure quality service and will maintain a harmonious working relationship with lawyers, management, supervisors, co-workers, and clients by ensuring effective and efficient workflows and working ahead of all deadlines.
li>Liaises with Partners and relevant teams on the end-to-end process of new client and matter intake, coordinating with Client Accounting, Office of General Counsel, Conflicts, Engagement Letters/Outside Counsel Guidelines, Know Your Client (KYC), and other relevant departments. The Client Operations Project Manager is expected to serve as the single point of contact for partners and drive client administration and accounting processes to completion by following up on outstanding items, breaking down and resolving issues, and ensuring that all stakeholders are kept informed and aligned.
li>An active certification in one of the following: the Certified Career Counselor (CCC) credential, Certified Clinical Supervisor of Career Counseling (CCSCC) or Certified Master of Career Services (CMCS) credential through the National Career Development Association, the Certified Workforce Development Professional (CWDP) credential through the National Association of Workforce Development Professionals, or the National Certified Counselor (NCC) credential through the National Board of Certified Counselors. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports teams efforts to succeed.
Attain and exceed renewal client sales targets by identifying upselling and cross-selling opportunities within existing accounts for additional services and resources to extend and deepen clients' professional practice. This role will focus on managing existing accounts and fostering growth by upselling and cross-selling additional services and resources to meet the specific needs of schools and districts.
Rockville, MD30+ days ago
Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients' evolving portfolio, fiduciary, and stewardship requirements. This includes serving as the clients' primary contact within ISS STOXX, offering support and expertise on corporate governance and proxy voting solutions, addressing clients' operational needs, and participating in the client renewal process.
Rockville, Maryland30+ days ago
p/>To learn more about a career at MMA, check us out our website or flip through recruiting brochure.
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Alexandria, VA30+ days ago
The ideal candidate will have thorough knowledge of substance abuse, child and adolescent development and behavioral health disorders; good knowledge of available community resources, such as medical, legal, mental health and social services; good knowledge of treatment issues related to behavioral, emotional and social problems, including dual diagnosis, and chemical dependency; skill in engaging a variety of consumers and in communicating clearly and effectively, both orally and in writing with consumers, other professionals and citizens; ability to perform individual and group counseling and or provide prevention and education services; ability to evaluate consumer needs and formulate goals to resolve social and emotional problems. Bachelors Degree in psychology, social services, public health, guidance, or a related field; three years of experience in the provision of mental health and/or substance abuse treatment services, including some experience at the level of Caseworker; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Generates demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions. This is a quota-bearing sales persona and is primarily responsible for taking full ownership of assigned accounts and manages and grows relationships to drive expansion and renewals across all solution areas.
The industry is taking notice as we are now working with some of the largest agencies in the US Defense, intelligence, Civil, State and Local government markets, as well as other national governments and commercial organizations throughout the world. Our industry-neutral solutions revolve around "Supervised Remote-Identity Proofing" to automatically, securely and "remotely" perform all proofing, enrollment and credentialing processes and workflows for our customers.
Rockville, MD30+ days ago
With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH). We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
Washington DC, DC30+ days ago
Contributing to wider M&BD initiatives as required, such as supporting events and lawyer training programs, sharing best practices for client development within the firm, and supporting and coaching our global network of client account managers. Assist on formal and informal pitch opportunities for your client teams, including preparing teams for pitch presentations and ensuring that our pitch documents reflect our key messages for developing the client relationships for which you are responsible.
The SPSM plays a critical role in building long-term client relationships and driving revenue growth through upselling and cross-selling of services, collaborates closely with sales teams to drive full lifecycle services sales, contributes to forecasting, support revenue objectives, and engages with customers at executive levels. Pay range: $ 151,350 - $ 277,000 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/
Alexandria, VA28 days ago
p>The Client Solutions Manager serves as both a strategic account leader and a quality execution partner, responsible for managing the successful delivery of service plans for high-value client accounts. The position requires proactive oversight of account deliverables, financial planning, and cross-functional coordination to ensure profitability, client satisfaction, and operational integrity.
p>Position summary: The Director of IP Client Service is responsible for the management of client-facing specialist teams and providing leadership and direction to strategically manage internal/external client service at an operational level with focus on efficiency, process improvement, risk management, quality control, workflow, or other processes impacting client service. Moderate and facilitate meetings comprised of IP partners, associates, practice group professionals and other IP Services business professionals; set and manage realistic expectations for project deliverables; put ideas into a practical context and coordinate efforts of multi-disciplinary teams to meet project deliverables.
Chantilly, Virginia12 days ago
p/>Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:
Reston, Connecticut11 days ago
The ideal candidate combines strong managed services leadership with enough technical fluency to understand Azure and M365 operations, challenge technical teams appropriately, interpret service health data, and communicate operational risk and business impact to customer leadership. Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations. .
Rockville, Maryland18 days ago
If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview:
As the Client Associate you will develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher’s clients. How you'll make an impact:
- You learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business.
p>Oxford Solutions is partnering with a professional services organization to recruit experienced Survey Managers for opening in multipled states to lead surveying operations. This role is responsible for staffing, budgeting, resource allocation, regulatory compliance, and the professional development of survey staff while ensuring projects are delivered safely, on schedule, and within budget.
As a Regional Market Sector Leader - MEPS Healthcare, you will be responsible for developing business strategy, maintaining existing client relationships, developing new clients and business, and working directly with the existing managers in all our MEPS Offices to grow our Healthcare services. With support from the enterprise, lead business development activities, pursue new clients and potential project leads, guide price and technical proposals, and coordinate with other regional and national managers to jointly pursue healthcare projects involving MEPS Building Services throughout the US.
Fairfax, Virginia30+ days ago
Responsibilities: The Fairfax, VA Healthcare Regional Market Sector Leader will be responsible for growing, mentoring, and developing the healthcare project and client managers in a way that allows each individual and our collective MEPS team to achieve maximum potential. Ensure healthcare client/project managers provide timely and quality project and client management. .
p>As a Regional Client Service Manager, you'll play a pivotal role ensuring world-class customer service is delivered to our clients by managing all facets of regional operations, supporting multiple branch offices, as well as various business lines. Recognized by Barron's as a top RIA firm for eight years in a row (awarded each September (2018-2025) based on prior 12-month data through June 30)1, we support more than 1.27 million clients across 140+ offices nationwide and manage over $324 billion in assets 2.
Washington, DC21 days ago
The role serves as the primary point of contact for client stakeholders, ensuring all services and deliverables are executed in accordance with the Statement of Work (SOW), Service Level Agreements (SLAs), applicable Federal Acquisition Regulation (FAR) requirements, and client policies. This process may include verification of financial obligations (including taxes, child support, and student loans), fingerprint‑based screening, a multi‑year investigative review, drug and alcohol testing, and eligibility to obtain and maintain a federal security clearance, as applicable.
District of Columbia12 days ago
At more senior levels, this role provides experienced leadership and operational oversight across multiple projects or functional areas, with accountability for team performance, talent development, and consistent execution of business priorities, while partnering with senior leaders to drive continuous improvement, scalability, and organizational effectiveness. Project Farma (PF) team members collaborate with cross-functional teams to build trusted client relationships, deliver an exceptional customer experience, and contribute to business growth by identifying opportunities and applying data-driven insights to support project planning, cost, schedule, and performance management.
You will manage daily health & safety issues while maintaining regular scheduled meetings and records of fire and safety teams/fire drills/safety equipment/training and providing travel/visitors' support by interfacing with locally approved hotels and assisting Client global travel & hotel managers in information gathering and communicating up to date information to staff, directly contributing to JLL's mission of delivering exceptional facilities management excellence through comprehensive soft services coordination, client support, and operational oversight that ensures seamless building operations, client satisfaction, and strategic facility optimization across diverse commercial real estate environments. What this job involves:
As an Assistant Facilities Manager at JLL, you will help the FM team to oversee several client buildings managed by JLL while reporting to the Facilities Manager and working as part of the overall Facilities Team to manage a range of soft services and provide necessary support to ensure efficient and effective running of the site.
Additionally, the Integrated Security Operations Manager will recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives. The Integrated Security Operations Manager is part of the Embedded Program Team but is responsible for coordinating with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations.
p>Your general roles and responsibilities are as follows: - You will serve as the lead for large and complex projects, including the Kongsberg Missile Assembly and Maintenance facility (WSP), the Department of Homeland Security Nationwide On-call CM (Jacobs), and the Virginia Port Authority Program Management (Moffatt & Nicol). Depending upon the tasks assigned to Alpha you may work onsite to deliver PM and CM services, you may plan and start the task and then manage others to complete the work, and you will work directly with our clients to position for follow-on work and new opportunities.
Chantilly, VA30+ days ago
This position is responsible for providing direct services by collaborating with survivors to identify and assess needs, facilitate connections to appropriate resources, and support survivors in increasing their safety and housing stability. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law.
Washington, Washington, DC4 days ago
p style="margin:0px">As a Cisco Certified Gold Integrator and Premier Level Provider Partner, along with holding Microsoft, NetApp, Splunk, Rapid7, Artic Wolf and VMware partnerships, NFF provides next generation Networking, Data Center, Security, Collaboration and Cloud solutions to both government and commercial enterprise clients. This position goes well beyond traditional project delivery: it owns the build-out and ongoing oversight of the Technology Services Program Management Office (PMO), the development of focused technology practices from ideation through implementation and sustained support, and the establishment of a comprehensive Customer Success practice accountable for client health, revenue retention, and account expansion.
p>As a Cisco Certified Gold Integrator and Premier Level Provider Partner, along with holding Microsoft, NetApp, Splunk, Rapid7, Artic Wolf and VMware partnerships, NFF provides next generation Networking, Data Center, Security, Collaboration and Cloud solutions to both government and commercial enterprise clients. This position goes well beyond traditional project delivery: it owns the build-out and ongoing oversight of the Technology Services Program Management Office (PMO), the development of focused technology practices from ideation through implementation and sustained support, and the establishment of a comprehensive Customer Success practice accountable for client health, revenue retention, and account expansion.
ul>Drive year-over-year organic revenue growth within assigned accounts through renewals, upsells, and cross-sells of cyber and risk services, including cyber strategy and governance, technology risk, IT audit, regulatory compliance, privacy, data protection, third-party risk management, cloud security, incident readiness, and managed risk services. Additionally, the Strategic Account Manager will concentrate on expanding the cyber and risk consulting client base by sourcing new opportunities, strengthening relationships with existing clients, and promoting adoption of RSM's cyber and risk services as integral components of broader enterprise risk and digital trust strategies.
This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Read more about City Wide at www.gocitywide.com.
This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Read more about City Wide at www.gocitywide.com.
Washington, DC21 days ago
p>Additionally, the Integrated Security Operations Manager will recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives. Washington, DC Pay Range
$165,000—$175,000 USD
Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort.