Remote Sales Representative Reineke AgencyRemote Sales RepresentativeMount Airy, NCRemoteThis is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.
NewHealthcare Client Services Representative IntelliChoice Home CareHealthcare Client Services RepresentativeGreensboro, NCIntelliChoice is a rapidly expanding home care and medical staffing organization known for delivering exceptional client service and supporting our teams like family. We're looking for a driven, resourceful, relationship-focused professional who thrives in a fast-paced environment and loves the challenge of solving problems and helping others succeed.
Remote Client Support Representative SawmilldcllcRemote Client Support RepresentativeHigh Point, North CarolinaRemoteIn this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience. This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.
Remote Client Support Representative AlmaaventureraRemote Client Support RepresentativeHigh Point, North CarolinaRemoteIn this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience. This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment.
Client Service Representative PaychexClient Service RepresentativeHigh Point, North CarolinaFull timeAs Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. About Us: Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform.
Work From Home - Client Benefits Representative Global Elite Empire ConsultantsWork From Home - Client Benefits RepresentativeGreensboro, North CarolinaAll interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Take advantage of this opportunity to work from home, enjoy a schedule that suits your lifestyle, and receive mentorship as you advance your career in client service leadership.
Client Support & Benefits Representative Symmetry Financial GroupClient Support & Benefits RepresentativeGreensboro, North CarolinaRemoteWe’re looking for licensed Life and Health Insurance Agents who thrive in a fast-paced environment, value teamwork and integrity, and bring a competitive—but supportive—mindset to everything they do. You’ll enjoy the flexibility of working remotely with hours that fit your life, while using modern tools, ongoing training, and a strong support system to stay at the top of your game.
Customer Service Representative ImageWorks DisplayCustomer Service RepresentativeWinston-Salem, North CarolinaThis role is responsible for providing timely, accurate, and professional service while collaborating closely with internal teams, including but not limited to Account Management and Operations to ensure customer needs are met. In this role, you'll be a trusted resource for our customers, helping ensure orders are processed accurately, questions are answered promptly, and every interaction reflects our commitment to service excellence.
Customer Service Representative - Billing II (Bilingual - English/Spanish) Quest Diagnostics IncCustomer Service Representative - Billing II (Bilingual - English/Spanish)Greensboro, NCResponsibilities: Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns. You''ll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Representative, Customer Service II McLane Co IncRepresentative, Customer Service IISalisbury, NCUnder limited supervision, the Customer Service Representative II handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.
Customer Service Representative - Mocksville The ResourceCustomer Service Representative - MocksvilleMocksville, NCIf you are searching for a Customer Service Representative job in Mocksville, NC , B2B Customer Service jobs , Salesforce customer support careers , Order Management Specialist positions , or Customer Care Representative opportunities , we encourage you to apply today and join a team committed to delivering outstanding customer experiences. This role serves as a primary point of contact for customers, handling inquiries, processing orders, coordinating with internal teams, and ensuring a positive customer experience from order placement through fulfillment.
Customer Service Representative PetSuitesCustomer Service RepresentativeGreensboro, NCPetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations.
Customer Service Representative - State Farm Agent Team Member Jackie Smith - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGreensboro, NCFull timeSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
NewCustomer Service Representative The LaSalle NetworkCustomer Service RepresentativeHigh Point, NCLaSalle Network is hiring for a Customer Service Representative with a leading benefits enrollment company known for providing exceptional healthcare, life insurance, and disability benefits services. Efficiently navigate multiple screens and platforms including AI-assisted resources, Microsoft Teams, and client portals to ensure accurate documentation.
BILINGUAL Customer Service Representative - Greensboro Saf-Gard Safety Shoe CoBILINGUAL Customer Service Representative - GreensboroGreensboro, NCWhether you've worked as a customer service representative, customer care representative, customer support specialist, call center representative, or in other customer service jobs, you'll play an important role in creating a positive experience for our customers. In this role, you'll assist customers with product questions, order support, issue resolution, and account-related inquiries while helping maintain the high level of service our customers have come to expect.
Customer Service Representative - Greensboro Saf-Gard Safety Shoe CoCustomer Service Representative - GreensboroGreensboro, NCWhether you''ve worked as a customer service representative, customer care representative, customer support specialist, call center representative, or in other customer service jobs, you''ll play an important role in creating a positive experience for our customers. In this role, you''ll assist customers with product questions, order support, issue resolution, and account-related inquiries while helping maintain the high level of service our customers have come to expect.
Customer Service Representative (Career Opportunity) Destination PetCustomer Service Representative (Career Opportunity)Greensboro, North CarolinaSince 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.
Customer Service Representative (Flexible Working Hours) Destination PetCustomer Service Representative (Flexible Working Hours)Winston Salem, North CarolinaSince 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.
Customer Service Representative / Inside Sales FASTSIGNS #110701Customer Service Representative / Inside SalesHigh Point, NCFull timeOur mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience.
Commercial Lines Customer Service Representative Rockingham Insurance AgencyCommercial Lines Customer Service RepresentativeEden, North CarolinaJob Description: The Commercial Lines CSR at Rockingham Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Personal & Commercial Lines Customer Service Representative Simmons Insurance AgencyPersonal & Commercial Lines Customer Service RepresentativePilot Mountain, North CarolinaJob Description The Personal & Commercial Lines CSR at Simmons Insurance Agency, Inc. is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
NewBilingual Healthcare Customer Service Representative, Spanish-English – Remote in North Carolina TtecBilingual Healthcare Customer Service Representative, Spanish-English – Remote in North CarolinaGreensboro, North CarolinaRemote$17 / hourFull timeDuring a Typical Day, You'llAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat You Bring to the Role6 months or more of customer service experienceIntegrity to follow HIPAA guidelines on maintaining patient privacyHigh school diploma or equivalentComputer experienceHigh speed internet (> 15 mbps)While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)What You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage range of $17 per hour plus performance bonus opportunitiesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.
Customer Service Representative / Inside Sales FastsignsCustomer Service Representative / Inside SalesHigh Point, North CarolinaOur mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience.
Personal Lines Customer Service Representative Godwin Insurance AgencyPersonal Lines Customer Service RepresentativeGreensboro, North Carolina$30,000–$40,000 / yearJob Description The Personal Lines CSR at Godwin Insurance Agency is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Personal & Commercial Lines Customer Service Representative Rockingham Insurance AgencyPersonal & Commercial Lines Customer Service RepresentativeEden, North CarolinaJob Description The Personal & Commercial Lines CSR at Rockingham Insurance Agency is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Customer Service Representative | Technical Support Charter CommunicationCustomer Service Representative | Technical SupportGreensboro, NCExperience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications. As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments.
NewPersonal Lines Customer Service Representative Barnett-Smith InsurancePersonal Lines Customer Service RepresentativeGreensboro, North Carolina$36,000–$48,000 / yearJob Description The Personal Lines CSR at Barnett-Smith Insurance is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Customer Service Representative - Logistics BEST Logistics GroupCustomer Service Representative - LogisticsKernersville, North CarolinaBased out of our office located in Kernersville, NC, this highly lucrative CSR role is responsible for collaborating with carrier partners and shippers alike overseeing the full life cycle of every shipment in your team's given book of business. In order to be successful in this role, individuals must be able to think quickly in a fast-paced and competitive team environment where your hard work will generate results.
Customer Service Representative / Retail Counter Graham Personnel ServicesCustomer Service Representative / Retail CounterLexington, NC$20–$22 / hourWhile experience in metal sales or the building materials industry is a plus, our client is happy to train someone with a positive attitude, strong communication skills, and a willingness to learn. In this role, you'll be the first point of contact for customers, assisting with product inquiries, processing orders, and ensuring an exceptional customer experience from start to finish.
Personal Line Customer Service Representative Brown & Brown, INC.Personal Line Customer Service RepresentativeGreensboro, NCHow You Will Contribute: Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters. Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.
NewProperty Casualty Customer Service Representative Brown & Brown, INC.Property Casualty Customer Service RepresentativeGreensboro, NCHow You Will Contribute: Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters. Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.
Remote Customer Service Representative – Travel Hallford TravelsRemote Customer Service Representative – TravelHigh Point, North CarolinaRemoteIn this role, you will support clients with travel-related inquiries, assist in coordinating travel arrangements, and help guide travelers through the planning process. This opportunity is ideal for individuals who enjoy helping others, communicate effectively, and are interested in working within the travel industry while operating in a remote environment.
Remote Travel Customer Service Representative RudybtravelRemote Travel Customer Service RepresentativeGreensboro, North CarolinaRemoteIn this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
NewHealthcare Customer Service Representative – Remote in North Carolina TtecHealthcare Customer Service Representative – Remote in North CarolinaGreensboro, North CarolinaRemote$16 / hourFull timeDuring a Typical Day, You'llBring your passion and strong product and brand knowledge to recommend upgrades to their health plansConduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing membersAssist members with logging into and understanding the functionality of their online health account, locating doctor and facility informationWhat You Bring to the Role6 months or more of customer service experienceIntegrity to follow HIPAA guidelines on maintaining patient privacyHigh school diploma or equivalentComputer experienceHigh speed internet (> 15 mbps)While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)What You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage range of $16 per hour plus performance bonus opportunitiesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.
Customer Service Representative Graham Personnel ServicesCustomer Service RepresentativeGreensboro, NCProvide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries. Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures.
Customer Service Representative Foam - Mt. Airy, NC Barnhardt Manufacturing CoCustomer Service Representative Foam - Mt. Airy, NCMt. Airy, NCAssess inquiries, requests and complaints; provide information about products or services, receiving or entering orders, cancelling accounts or obtaining details of complaints; Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in the appropriate system (CRM/ERP). Perform general administrative support duties including responding to calls and inquiries from the general public, processing mail/messages/deliveries, participating in audit and inventory activities, sending/copying/transmitting documents, generating reports for review/use by managers/supervisor, etc. to ensure the smooth flow of work within the department and/or plant.
Commercial Lines Customer Service Representative Piedmont Triad Insurance AgencyCommercial Lines Customer Service RepresentativeGreensboro, North Carolina$50,000–$65,000 / yearJob Description: The Commercial Lines CSR at Piedmont Triad Insurance is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
NewHealthcare Customer Service Representative - Onsite EveriseHealthcare Customer Service Representative - OnsiteGreensboro, North CarolinaIn this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.
Personal Lines Customer Services Representative Brown & Brown, INC.Personal Lines Customer Services RepresentativeGreensboro, NCHow You Will Contribute: Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters. Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.
NewCustomer Care Representative II - Bilingual (English/Spanish) Quest Diagnostics IncCustomer Care Representative II - Bilingual (English/Spanish)Greensboro, NCResponsibilities: Answer a high volume of calls from patients or their representatives, requiring you to evaluate and respond to all aspects of billing inquiries, including the ability to translate medical terminology into easy-to-understand information. You''ll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Customer Service Representative (CSR - Walnut Cove) Hall Oil & Propane IncCustomer Service Representative (CSR - Walnut Cove)Walnut Cove, NCThe Customer Service Representative (CSR) serves as the primary point of contact for customers, providing outstanding service and support for all inquiries related to fuel deliveries, (Propane and Natural Gas), and HVAC service appointments, billing, and general account management. This role involves handling inbound and outbound calls, resolving customer concerns, processing orders, and collaborating with field service and delivery teams to ensure customer satisfaction.
Client Support Specialist Traveling with TashaClient Support SpecialistGreensboro, North CarolinaRemoteResponsibilities include responding to inquiries, researching travel options, coordinating reservations, maintaining accurate records, and providing ongoing support before and after booking. This role involves helping clients explore vacation options, answering questions, and coordinating travel arrangements based on their needs and preferences.
Customer Sales Representative Mr HandymanCustomer Sales RepresentativeGreensboro, North Carolina$16–$19 / hourNeither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only.
Customer Service Representative for Personal Lines Insurance Wilson Insurance ServicesCustomer Service Representative for Personal Lines InsuranceWinston Salem, North Carolina$40,000–$65,000 / yearJob Type: Full-time Salary: $40,000.00 to $65,000.00 /year Responsibilities and Duties A personal lines customer service agent is responsible for the following: Service of Personal Lines Accounts (personal insurance for clients such as, but not limited to, personal automobile, homeowners, boats, umbrella policies, etc.) including policy updates, collection of premium, and claims filing. High School Diploma/GED Knowledge of Insurance Industry Prior Insurance Agency Experience Preferred Benefits 100% Employee Only Health Insurance Coverage Provided Participation in Employee Retirement Savings Plan with 2% Annual Match of Salary Guaranteed''Work Location: One location.
Customer Service Representative/BDC Representative Modern Automotive Network LLCCustomer Service Representative/BDC RepresentativeWinston-Salem, NCPart timeModern, a fourth-generation family-owned business, has a strong reputation for treating customers with respect, doing the right thing every day, and giving customers the best value for their money. Since 1933, Modern Automotive has been distinguished from its competitors by setting trends with innovative facilities, recruiting a highly talented workforce, and providing world-class customer service.
Front Desk Sales Representative Glass DoctorFront Desk Sales RepresentativeGreensboro, NC$14.56–$15.25 / hourYour Responsibilities as an ISR (Inside Sales Representative / Front Desk Sales Representative / Client Relations Associate): As a Glass Doctor ISR (Inside Sales Representative / Front Desk Sales Representative / Client Relations Associate), you are a vital part of our team. Here's What You Need to Succeed as an ISR (Inside Sales Representative / Front Desk Sales Representative / Client Relations Associate): Excel at Exceptional Customer Service: In this role, you are much more than just a customer service representative.
Customer Service Representative/BDC Representative Modern Automotive NetworkCustomer Service Representative/BDC RepresentativeWinston-Salem, North CarolinaModern, a fourth-generation family-owned business, has a strong reputation for treating customers with respect, doing the right thing every day, and giving customers the best value for their money. Since 1933, Modern Automotive has been distinguished from its competitors by setting trends with innovative facilities, recruiting a highly talented workforce, and providing world-class customer service.
NewHVAC Sales Representative Eanes Heating and Air ConditioningHVAC Sales RepresentativeClemmons, NCFull timeResponsibilities and DutiesProvide customers with solutions for their HVAC and other home comfort needsConsult with potential and existing customers to provide a customized HVAC system solution including our exclusive maintenance programServe as the leader of the sales process to ensure customer satisfactionConduct post-sale follow-up to ensure all sales agreements have been fulfilled to customer satisfactionFollow-up with existing sales bids and leads to offer any additional information as needed to convert them into salesOvercome technical and business objections of prospective customersEmphasize salable features, quotes, prices and credit terms and prepare sales orders for jobs soldBuild and maintain customer relationshipsParticipate in various sales activities to support corporate efforts including, but not limited to, trade shows, referral groups, etc. Must be willing and able to work evenings and weekendsSKILLS & ABILITIESEducation: High School Graduate or General Education Degree (GED): RequiredAssociate's Degree (two year college or technical school): PreferredComputer Skills: MS OfficeRequirementsAt least 5 years of previous sales experiencePre employment Drug, Background, and motor vehicle checkMust apply online.
Client Service Specialist - Personal Lines Insurance Marsh McLennanClient Service Specialist - Personal Lines InsuranceGreensboro, North CarolinaAs our Client Service Specialist on the Service Center team, you’ll Support Producer and Marketing Account Executive, if applicable, by serving the larger and/or more complex clients and/or be viewed as a leader and resource by colleagues and peers who provides exceptional client service and serves as a mentor to others. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).
Sheffield Client Solutions Specialist I Truist Financial CorporationSheffield Client Solutions Specialist IWinston Salem, NCGeneral Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.