Senior Manager Business Consultant (IC) CVS Health CorpSenior Manager Business Consultant (IC)DE$67,900–$199,144 / yearAccountable for driving innovation and operational excellence from ideation to delivery for small to moderate scale, complex, high value initiatives and parts of larger initiatives that impact the delivery of products and services to the internal and external environment. Demonstrated leadership with relevant initiatives: Business process, enterprise business project strategic planning and analysis, risk management, public health, process improvement (e.g., Lean Six Sigma certification).management/consulting.
Remote Customer Solutions Specialist The WebstaurantStore IncRemote Customer Solutions SpecialistDelaware, DERemotePaid parental leave, paid maternity leave, dependent care options, adoption assistance, and a daycare partner discount through Learning Care that offers eligible employees 10% off tuition as well as other benefits. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Channel Account Manager- HVAC Johnson Controls International PlcChannel Account Manager- HVACNewark, DERemote$97,000–$152,000 / yearA Wholesale Controls Channel Account Manager focuses on Wholesale Distributor accounts, building relationships with new and existing customers, expanding sales, and ensuring customer satisfaction within the HVAC and Commercial Refrigeration Controls industry. Work with many different roles within the customers organization, including executive leadership, engineering, product management, procurement, and sourcing.
Sales Manager - Wilmington, DE UniFirst CorpSales Manager - Wilmington, DENew Castle, DEWe were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. Accompany Sales Representatives on sales calls to observe skills and techniques and assist in developing action plans for skill improvement.
NewManager, Financial Planning & Analysis AAA Club AllianceManager, Financial Planning & AnalysisWilmington, DelawareIn addition, this role will serve as the conduit between the Accounting & Finance teams and the LOB to ensure consistent messaging on business results, open lines of communication, and adequate support for the business partners. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.
Marketing AI Program Manager-Executive Director-Performance Marketing JPMorgan Chase Bank, N.A.Marketing AI Program Manager-Executive Director-Performance MarketingWilmington, DEFull timeAs a Marketing AI Program Manager - Executive Director on the Performance Marketing, Operations and Transformation team, you will drive end-to-end execution of AI innovation across the Chief Marketing Officer organization and partner with Lines of Business (LOBs), ensuring pilots are coordinated, controlled, and scaled effectively. You will own the coordination and governance of AI proofs of concept (POCs), supporting sponsors through onboarding and approvals, tracking and monitoring all active LOB POCs to prevent duplication, and evaluating fit to ensure efforts align to enterprise priorities and platform strategy.
Sales Representative at Christiana Costco Direct Demo LLCSales Representative at Christiana CostcoNewark, DE$180–$250 / yearRepresentatives will be trained to encourage sales while actively demonstrating the features, benefits, and value of our NEW Organic Super Greens, Liquid Collagen, CoQ10, and various Turmeric products! Sales Representative Direct Demo, Newark, USASeeking positive, energetic, and sales-focused professionals who can be passionate brand ambassadors!
Field Sales Representative Excavation Roto-Rooter Group IncField Sales Representative ExcavationNewark, DE$55,000–$75,000 / yearThe Sales Representative will conduct camera assessments of sewer lines to determine if there is root interruption or breakage in the sewer line resulting in the need for repair or replacement. Leverage our established pricing matrix and/or insurance guidelines to provide competitive quotes for repair/replacement options/solutions and effectively close sales.
Guest Experience Supervisor (FT) Dash InGuest Experience Supervisor (FT)Wilmington, Delaware$18–$22.50 / hourYour Role in Creating Remarkable Experiences: Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.
Community Account Representative 2, Community Account Sales Comcast CorpCommunity Account Representative 2, Community Account SalesDover, DEResponsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video, high-speed Internet, voice and XFINITY Home. Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs (e.g., community rewards for property staff, events, marketing collateral, channel resources and online/digital tools).
63689 Automotive Service Manager Floyd MeGee Motor Company63689 Automotive Service ManagerDover, DEFull timeFloyd Megee Chrysler Dodge Jeep RAM is looking for an experienced Automotive Service Manager to join their dynamic service team. The Service Manager is responsible for all operations within the service department - from hiring and managing technicians and service advisors to customer service.
Part-time Customer Experience Mgr The Michaels Companies IncPart-time Customer Experience MgrDover, DEPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Global Customer Experience Transformation Manager EKC Advanced Electronics USAGlobal Customer Experience Transformation ManagerWimington, DelawareCross-functional alignment and execution — drive shared ownership across CX, Commercial, Supply Chain, IT, Finance, and Data, and coordinate with peer Transformation Leaders to sequence initiatives without disrupting customers. Order-to-Cash transformation outcomes — partner with Global CS Experience Strategy Leader, Commercial, Supply Chain and Finance to redesign end-to-end OTC processes that demonstrate improve customer experience.
Customer Service Manager Agilent Technologies, Inc.Customer Service ManagerWilmington, DE$97,920–$153,000 / yearThe Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin, global credit and risk management, collections, inventory management, proposal development and contracts development/negotiation/administration. Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customer.
part time Customer service manager The Michaels Companies Incpart time Customer service managerNewark, DEPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
NewExperienced Automotive Finance Manager - Frederick Ford HERTRICH Family of Automobile DealershipsExperienced Automotive Finance Manager - Frederick FordSeaford, DEFull timeWhat You'll DoManage all aspects of vehicle financing and deal structuring Maximize profitability on F&I products and services Present and sell finance and protection options to customers Build strong relationships with lenders and financial institutions Ensure timely deal funding and completion Maintain full compliance with all legal and regulatory requirements Collaborate with the sales desk to meet dealership goals Maintain lender mix and achieve monthly performance targets Oversee efficient workflow within the finance office What We're Looking ForMinimum 2+ years Automotive F&I Management experienceProven F&I performance (ex: $1,000+ per copy preferred) Strong communication and customer service skills Stable work history and professional demeanor Self-motivated, results-driven, and team-oriented Ability to meet licensing requirements Computer proficiency (DealerTrack a plus) High School Diploma or GED required Ready to Maximize Your Income & Career? If you have a proven track record in automotive finance and are looking for more income, stability, and long-term growth, this is your opportunity to advance your career with a respected, growing dealership group.
Senior Associate, Product Manager - Debit Experiences Capital One Financial CorpSenior Associate, Product Manager - Debit ExperiencesWilmington, DE$111,200–$126,900 / yearPreferred Qualifications: Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field). That means building experiences that automatically update tokens when a customer receives a new card or recovers from fraud, gracefully remove or block credentials when a subscription trial ends, and generally take the friction out of managing where a card lives.
store manager- Milford/Dover, DE Starbucks Corpstore manager- Milford/Dover, DEDover, DEPartners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
GENERAL MANAGER (Food Services) - AstraZeneca Compass Group North AmericaGENERAL MANAGER (Food Services) - AstraZenecaWILMINGTON, DEManages financial acumen for all areas including financial reporting with sales reports P&L reports, writing and adhering to annual budgets and cash handling. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf .
Assistant Store Manager CNG HoldingsAssistant Store ManagerWilmington, DelawareHandle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.
NewFacilities Manager Jones Lang LaSalle IncFacilities ManagerNewark, DEThe Facilities Manager will be the single point of contact responsible for facilities management, assisting the Regional Manager and the Corporate Real Estate team with the delivery of quality facility management services. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workday Adaptive Planning Manager Baker Tilly Virchow KrauseLLPWorkday Adaptive Planning ManagerDEBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston.
NewTax Manager Bryn Mawr TrustTax ManagerWilmington, Delaware$92,869–$152,569Bryn Mawr Trust, a WSFS Company, provides locally managed and collaborative wealth management solutions, including a broad array of planning and advisory services, investment management, trust and estate planning, brokerage and investment services to individual, corporate, and institutional clients through multiple integrated businesses. WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.
NewOP Centers Manager Bayhealth Medical Center IncOP Centers ManagerMilton, DE$87,089.60–$134,992 / yearGeneral Summary: The Manager, Outpatient Centers has overall managerial responsibility for coordination of all OPC operations across both campuses (Kent and Sussex) and off-site centers (Middletown, Smyrna, Harrington, Milton and Total Care). Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton.
Install Manager (Framing) 84 Lumber CoInstall Manager (Framing)Milford, DE$65,000–$90,000 / yearThis position is responsible for training, supervising and directing the work of framing installation crews, developing labor cost budgeting, maintaining production or installation records for use in supervision or control, planning framing installation work, apportioning the work among the framing crews, controlling the flow and distribution of materials or merchandise and supplies, monitoring or implementing contract compliance, providing for the safety and security of the framing crews and addressing and adjusting common inquiries and/or complaints from customers. 84 Lumber is the nation's largest privately held supplier of building materials, manufactured components and industry-leading services for residential and commercial construction.
Account Manager OLIVER Agency - North AmericaAccount ManagerWilmington, DE$93,500–$104,500 / yearAs Account Manager (Account Executive) on the Creative Center of Excellence team, you'll be the central point of contact for creative project delivery — managing the full process from brief through to final launch. Manage creative projects end-to-end: brief development, kickoff, production, reviews, approvals, and final delivery.
ASSISTANT NURSE MANAGER - WOMENS AND CHILDREN'S SERVICES Beebe HealthcareASSISTANT NURSE MANAGER - WOMENS AND CHILDREN'S SERVICESLewes, DelawareFull timeThis leadership role supports a 12-bed Labor, Delivery, Recovery, and Postpartum (LDRP) unit and a 9-bed Medical-Surgical Pediatric unit, ensuring the delivery of exceptional, patient-centered care for women, newborns, children, and families. Working closely with the Nurse Manager, physicians, and interdisciplinary teams, the Assistant Nurse Manager provides daily clinical and operational leadership while fostering a culture of safety, accountability, teamwork, and continuous improvement.
Sales Representative Medical Device Danaher CorpSales Representative Medical DeviceWilmington, DE$90,000–$100,000 / yearAs a global leader and pioneer in acute care diagnostics for over 70 years, we streamline diagnostic workflows, empowering healthcare professionals to focus on what truly matters-caring for critically ill patients. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Urban Outfitters Store Manager Urban OutfittersUrban Outfitters Store ManagerNewark, DelawareFull timeCultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions. Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team.
Remote Inside Sales Representative ForgeFitRemote Inside Sales RepresentativeWilmington, DERemoteAs a Remote Inside Sales Representative, you’ll play a key role in driving ForgeFit’s growth by reaching out to potential clients, responding to inbound inquiries, and guiding gym owners, fitness directors, and facility managers through the buying process. We’re not just another distributor, we’re a trusted partner in helping fitness facilities grow stronger, perform better, and stay ahead of the competition.
Assistant Store Manager - Aeropostale #172 Dover Aeropostale, Inc.Assistant Store Manager - Aeropostale #172 DoverDover, DEOverviewAs an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. QualificationsYou will also have: 2+ years as a Co/Assistant Manager in similar volume, apparel business (preferred).Proven track record of exceeding sales and statistical expectations.
Assistant Store Manager Aeropostale Christiana Mall Aeropostale, Inc.Assistant Store Manager Aeropostale Christiana MallNewark, DEOverviewAs an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. QualificationsYou will also have: 2+ years as a Co/Assistant Manager in similar volume, apparel business (preferred).Proven track record of exceeding sales and statistical expectations.
Assistant Store Manager - Aeropostale #172 Dover Mall Aeropostale, Inc.Assistant Store Manager - Aeropostale #172 Dover MallDover, DEOverviewAs an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. QualificationsYou will also have: 2+ years as a Co/Assistant Manager in similar volume, apparel business (preferred).Proven track record of exceeding sales and statistical expectations.
Professional (Senior) Sales Representative, Pain - Delaware Viatris IncProfessional (Senior) Sales Representative, Pain - DelawareDERemote$100,000–$150,000 / yearWith a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases. Every day, we rise to the challenge to make a difference and here's how the role will make an impact: Key responsibilities for this role include: Develop business plan for assigned territory that is consistent with Viatris sales plans, strategies and objectives.
Mgr Regional Elec Ops Exelon CorpMgr Regional Elec OpsHarrington, DE$25–$50 / hourWe are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). Degree of Responsibility: Responsible for the operation of a regional area, which includes but is not limited to, functions related to ensuring employee and public safety, promotion of diversity and inclusion among the organization, efficient operation, maintenance and construction of the electric distribution system, providing a premier customer experience and prudent financial acumen.
Operations Manager SP Plus CorporationOperations ManagerWilmington, DEDeliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Operations Manager Metropolis TechnologiesOperations ManagerWILMINGTON, DelawareFull timeDeliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Principal Program Manager, Technical Delivery OraclePrincipal Program Manager, Technical DeliveryDover, DE$90,100–$209,500 / yearYou will regularly interact with leaders across Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, and Delivery organizations to ensure customer priorities, capacity plans, technical dependencies, and execution outcomes remain aligned. + Drive cross-functional execution across Customer Management, Technical Demand, Capacity Management, Product, Engineering, Data Center Build, Networking, Operations, vendors, colocation partners, and regional delivery teams.
Retail Store Manager Samsonite LLCRetail Store ManagerRehoboth Beach, DEWith a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere.
State Government Finance and System Project Manager bdo consultingState Government Finance and System Project ManagerWilmington, DE$120,000–$165,000 / yearThe Project Manager manages client relationships, directs cross-functional project teams, and ensures the successful delivery of varying client-side milestones across multiple simultaneous or sequential engagements. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
Senior Relationship Manager - Middle Market Banking WSFS BankSenior Relationship Manager - Middle Market BankingWilmington, DE$133,728–$219,696.75 / yearIn collaboration with a dedicated Portfolio Manager, the incumbent will track existing loan portfolio to ensure complete conformity with terms and covenants, monitor and identify developing trends or early warning signs of problem credits, perform timely risk assessment based upon this information, update loan systems and customer credit files with assessments, and perform annual reviews. The incumbent will retain and expand existing Middle Market relationships, as well as sourcing new commercial relationships via systematic networking with prospects and referral sources (i.e., existing client, CPAs, attorneys, PE firms, investment banks).
Tax Manager WSFS BankTax ManagerWilmington, DelawareBryn Mawr Trust, a WSFS Company, provides locally managed and collaborative wealth management solutions, including a broad array of planning and advisory services, investment management, trust and estate planning, brokerage and investment services to individual, corporate, and institutional clients through multiple integrated businesses. Apply federal, state, and local tax laws to ensure all tax compliance and filing requirements are timely completed for assigned clients, which will primarily be the Bryn Mawr Trust Company of Delaware, a limited purpose trust company established in Delaware.
NewPsychiatry Account Manager - Wilmington, DE LundbeckPsychiatry Account Manager - Wilmington, DEHeckessin, DE$120,000–$140,000Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States.
Assistant Leasing Manager New Home Builder Schell BrothersAssistant Leasing ManagerRehoboth Beach, DelawareSchell Brothers' sister company, Ocean Atlantic ( www.oacompanies.com ) seeks an experienced assistant leasing/property manager to help manage apartment complexes in Sussex County, DE. Join the Ocean Atlantic team and learn why we were voted one of the best places to work in Delaware!
NewCustomer Solutions Specialist - Hybrid The WebstaurantStore IncCustomer Solutions Specialist - HybridDover, DEPaid parental leave, paid maternity leave, dependent care options, adoption assistance, and a daycare partner discount through Learning Care that offers eligible employees 10% off tuition as well as other benefits. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
26/hr + BONUS - CHRISTIANA - Costco Sales Rep Direct Demo LLC26/hr + BONUS - CHRISTIANA - Costco Sales RepChristiana, DE$200–$300 / yearRepresentatives will be trained to encourage sales while actively demonstrating the features, benefits, and value of our NEW Super Greens, Liquid Collagen, CoQ10, and various Turmeric products! You must also be able to carry products, demonstration supplies and sales materials to and from your car at the beginning and end of each shift.
Audit Manager/Supervisor - CPA Synerfac Technical StaffingAudit Manager/Supervisor - CPAWilmington, DEResponsibilities: * Oversee the audit and tax processes for our clients while ensuring that all financial statements are accurate and compliant with applicable laws and regulations. The Audit Manager also maintains solid client relationships, effectively supervises staff, and demonstrates a strong commitment to the firm.
Manager, Business Analytics CVS Health CorpManager, Business AnalyticsDE$66,330–$145,860 / yearThis involves extracting, analyzing, and interpreting contracting, utilization, financial, and clinical/quality data from various sources to support nationwide payer contract negotiations, market penetration, conversion, and expansion strategies, value-based care initiatives, and other quantitative analysis & reporting requirements. To develop and deliver decision support tools & insights via creating and sustaining analytics & reporting assets and leveraging business intelligence resources in support of contracting, financial and operational strategic decision-making by Retail Health leadership.
Assistant Store Manager/Key Carrier RosesAssistant Store Manager/Key CarrierSeaford, DelawareAbility to lift, bend and transport merchandise weighing up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. As a Roses/Roses Express Assistant Manager/Key Carrier you will be responsible for providing excellent customer service to our customers and supporting the Store Manager with the overall operation of the store to achieve company deliverables.
Clinical Case Manager Behavioral Health CVS Health CorpClinical Case Manager Behavioral HealthDE$54,095–$116,760 / yearPosition Summary: Utilizes advanced clinical judgment and critical thinking skills to facilitate appropriate member physical health and behavioral healthcare through assessment and care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services to promote effective utilization of available resources and optimal, cost-effective outcomes. Assessment of Members: Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member's needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services.