Lease Sales Representative - Business Development / B2B Penske Truck RentalLease Sales Representative - Business Development / B2BWEST FARGO, NDProspect, develop, and close new, add, and retention opportunities within your assigned territory to meet annual quota targets, including identifying leads through cold calling, networking, and referrals across Penske's diverse product lines (Penske Trailer Plus, Penske Fleet Management, Logistics, On-Site, etc.). Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
Remote Sales Representative Reineke AgencyRemote Sales RepresentativeWilliston, NDRemoteThis is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.
Full Time Loan Assistant/Customer Service Representative UNITED VALLEY BANKFull Time Loan Assistant/Customer Service RepresentativeGrand Forks, NDThis role is perfect for someone who enjoys both customer interaction and behind-the-scenes work , supporting loan officers while delivering exceptional service to our customers. Assist customers with deposit accounts, online banking, mobile banking, and debit card needs.
["Capturis - Client Representative","Capturis - Client Representative"] CONSERVICE["Capturis - Client Representative","Capturis - Client Representative"]MandanThey effectively and efficiently resolve all client concerns by closely monitoring issue trends, consistently proposing system improvements, expertly communicating with clients, and strategically delegating to other team members. If you love working with clients, have excellent communication skills, are self-accountable, like to be challenged, and are looking to use your skills in a professional environment, then this position is for you!
Personal Lines Associate Client Representative World Insurance Associates LLCPersonal Lines Associate Client RepresentativeFargo, NDFull timeWorld Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Receives guidance and/or direction, to provide support to Client Managers and/or Client Advisors, by following established workflows and procedures on routine work including ALL primary activities listed below.
Remote Client Services Representative LjhorizonsRemote Client Services RepresentativeFargo, North DakotaRemoteLJ Horizons is a client-focused service organization dedicated to providing personalized support and coordination for individuals, couples, and families. You will assist with client communication, service updates, coordination, and ongoing support to help ensure a smooth and professional experience.
Work From Home - Client Services Representative AO Garcia AgencyWork From Home - Client Services RepresentativeGrand Forks, North DakotaAll interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Incentives include but not limited to: • No cold calling • Qualified lead program • Advancement based on performance • Weekly pay • Mentorship and complete training • Industry leading tools and technology access • Work from home (web conference-based presentations) .
Client Success Representative (Remote) Demand.comClient Success Representative (Remote)Fargo, NDRemoteWork with internal experts to deliver excellent campaign leads and ensure clients are happy. Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.
Work From Home - Client Benefits Representative AO Garcia AgencyWork From Home - Client Benefits RepresentativeDickinson, North DakotaGlobal Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. 4. Help Others: Use your skills and expertise to assist families in securing their financial futures, providing them with the support and guidance they need to navigate life’s uncertainties with confidence.
Remote Travel Client Support Representative DreamstravelcrRemote Travel Client Support RepresentativeFargo, North DakotaRemoteWe are looking for a Remote Travel Client Support Representative to assist travelers with their travel-related needs. This role involves providing support, answering questions, and ensuring a positive client experience.
Work From Home - Client Benefits Representative Global Elite Empire ConsultantsWork From Home - Client Benefits RepresentativeGrand Forks, North DakotaAll interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Take advantage of this opportunity to work from home, enjoy a schedule that suits your lifestyle, and receive mentorship as you advance your career in client service leadership.
Work From Home - Bilingual Client Services Representative AO Garcia AgencyWork From Home - Bilingual Client Services RepresentativeWilliston, North DakotaRemotePreferred Qualifications: • Bilingual (Spanish and English) • Excellent communication skills• Leadership capabilities • Self-starter • Positive attitude • Growth mindset We Offer: • 100% remote positions • Uncapped earning potential • Opportunity to enter into leadership *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. We are looking for goal-oriented individuals with leadership potential to join a rapidly growing company.
Client Support & Benefits Representative Symmetry Financial GroupClient Support & Benefits RepresentativeBismarck, North DakotaRemoteWe’re looking for licensed Life and Health Insurance Agents who thrive in a fast-paced environment, value teamwork and integrity, and bring a competitive—but supportive—mindset to everything they do. You’ll enjoy the flexibility of working remotely with hours that fit your life, while using modern tools, ongoing training, and a strong support system to stay at the top of your game.
Customer Service Representative (Travel Industry) HjbtravelsCustomer Service Representative (Travel Industry)Fargo, North DakotaAs a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the booking process, and ensure a positive experience from start to finish. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while delivering exceptional service.
Customer Service Representative Kyle Herman-Farmers Insurance AgencyCustomer Service RepresentativeBismarck, ND$45,000–$65,000 / yearOur Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Customer Service Representative – Travel Agency (USA Remote) Remote CareersCustomer Service Representative – Travel Agency (USA Remote)Fargo, North DakotaRemoteThe Customer Service Representative supports clients throughout the travel planning process by assisting with inquiries, reservations support, and general customer service needs. We are expanding our team and seeking a Customer Service Representative who enjoys helping people, solving problems, and providing excellent service in a remote environment.
Customer Service Representative Vestis CorpCustomer Service RepresentativeBismarck, NDVerify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
Customer Service Representative VestisCustomer Service RepresentativeBismarck, NDVerify daily preventative maintenance of vehicle and maintain proper operator documentation;Manage daily route independently to ensure accurate and timely delivery of product;Loads/unloads product per company policies, procedures, and guidelines;Review invoices daily for complete and accurate information and make corrections as needed;Meet sales goals and promotes overall route growth to enhance profitability;Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record;Customer service experience with a wide variety of consistent customer contact;Strong math and basic computer skills;Demonstrated experience selling services/products and generating new business preferred;Excellent customer service and verbal communication skills required;Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
French Speaking Customer Service Representative MCI CareersFrench Speaking Customer Service RepresentativeNorth DakotaMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewFull-Time Customer Service Representative (Urgently Hiring) MCI CareersFull-Time Customer Service Representative (Urgently Hiring)North DakotaFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Remote Travel Customer Service Representative RudybtravelRemote Travel Customer Service RepresentativeBismarck, North DakotaRemoteIn this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
Customer Service Representative - State Farm Agent Team Member Todd Vanyo - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberFargo, NDPart timeAs a Customer Service Representative - State Farm Agent Team Member with Todd Vanyo - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
French Speaking Customer Service Representative MCI LCFrench Speaking Customer Service RepresentativeNDRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Customer Service Representative / Intervention Services and Drilling Tools Weatherford International PlcCustomer Service Representative / Intervention Services and Drilling ToolsNDAcross our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets.
Customer Service Representative U-HaulCustomer Service RepresentativeWilliston, NDPhysical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
NewFull-Time Customer Service Representative (Urgently Hiring) MCIFull-Time Customer Service Representative (Urgently Hiring)UNAVAILABLE, NDRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewFull Time Customer Service Representative (Urgently Hiring) MCI LCFull Time Customer Service Representative (Urgently Hiring)NDRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Customer Service Representative U-Haul International IncCustomer Service RepresentativeWilliston, NDThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
Remote Sales Representative HMG CareersRemote Sales RepresentativeRaub, INRemoteYou will work remotely, serving clients by providing guidance and protection solutions for individuals and families. Increased earning potential in later years through performance and renewals.
NewCollege Financial Representative, Internship Program Northwestern MutualCollege Financial Representative, Internship ProgramBismarck, North Dakota$500–$1,000 / yearInternOur college financial representatives, who come from varying academic backgrounds and experiences, begin to build a financial planning practice while engaging local and nationwide experts, exclusive financial products, and the support of a Fortune 500 company. Overview: College Financial Representatives in the internship program at Northwestern Mutual are provided guidance, connection, and a framework for building an integrated financial planning practice from the ground up.
Travel Customer Care Representative HopesglobalgetawaysTravel Customer Care RepresentativeGrand Forks, North DakotaAs a Travel Customer Care Representative, you will assist with travel coordination, reservation assistance, and client communication while helping ensure trips are organized smoothly from beginning to end. We are currently growing our remote customer support team and are looking for individuals who enjoy helping others and creating positive client experiences.
Business Development Representative Intern OnsharpBusiness Development Representative InternFargo, NDQUALIFICATIONS: Pursuing a Bachelor's Degree in Business, Communications, or related discipline Strong verbal/written communication skills with the ability to communicate effectively in a polished, professional, and friendly manner. Throughout the internship, you'll gain hands-on experience reaching out to potential clients through phone and digital channels, while working closely with our Business Development team.
NewTeleSales Representative -Remote InsuraTecTeleSales Representative -RemoteFargo, NDRemoteAs a TeleSales Representative, you’ll play an important role in helping clients secure their financial future through personalized life insurance solutions. If you’re excited about sales, motivated by success, and passionate about helping clients protect their financial future, we’d love to hear from you.
Entry-Level Insurance Sales Representative Donald Zerr-Farmers Insurance AgencyEntry-Level Insurance Sales RepresentativeFargo, ND$50,000–$70,000 / yearOur client-focused approach ensures that every member of our team feels a sense of purpose and satisfaction, knowing they are making a meaningful impact in the lives of our clients. As a member of our team, you will play a key role in driving sales, building client relationships, and contributing to the overall success of the agency.
NewTravel customer representative Kopp TravelsTravel customer representativeFargo, North DakotaRemoteAs a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
Sales Representative - Pharmaceutical Pharmagen IncSales Representative - PharmaceuticalBismarck, ND$84,560–$117,818 / yearPharmaGen is healthcare leader in Pharmaceutical Sales Rep management, product launches, clinical communication, scientific marketing, Pharmaceutical Rep services, Contract Sales Organizational implementation, physician detailing, as well as clinical and packaging services. Each Pharmaceutical Sales Representative is responsible for supporting physicians and patients while building strong, long-lasting relationships with healthcare providers and their staff.
Bilingual Contact Center Representative (2A) Infosys LtdBilingual Contact Center Representative (2A)Fargo, NDUtilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe.
Remote Guest Services Representative – Travel Genovaire Travel GroupRemote Guest Services Representative – TravelFargo, North DakotaRemoteWe are looking for a Remote Guest Services Representative – Travel to provide assistance and support to travelers throughout their journey. This position focuses on delivering attentive service, resolving travel questions, and maintaining a positive client experience.
Field Service Representative EnerSysField Service RepresentativeND$85,500–$128,200 / yearThe Field Service Representative works closely with Business Development, Sales, Program Management, and Engineering to ensure successful product deployment, gather customer feedback, and enhance product performance through real-world operational experience. The Field Service Representative serves as the primary technical field support resource for Rebel Power and communications products, providing on-site assistance to defense, government, and commercial customers.
Trainer & Sales Representative — Teaching, Training, & Mentorship Experience Welcome The Impact Insurance AgencyTrainer & Sales Representative — Teaching, Training, & Mentorship Experience WelcomeJamestown, North DakotaIf you're ready to explore a new chapter one that allows you to continue helping people while building a sustainable, leadership-focused career we'd love to connect. Former teachers, trainers, and education professionals often find this role to be a natural extension of the skills they already use every day: listening, educating, encouraging growth, and building trust.
NewSales Representative Entry-Level True North Group LLC.Sales Representative Entry-LevelWilliston, North DakotaAs an Entry-Level Sales Representative, you'll get to know local businesses in your territory, learn about their employee benefit needs, and offer supplemental insurance plans that make a difference. We're a people-first supplemental insurance agency focused on helping small and mid-sized businesses protect what matters most: their families and employees.
NewOutside Sales Representative True North Group LLC.Outside Sales RepresentativeGrand Forks, North DakotaIf you're ready to hit the ground running, forge meaningful client relationships, and grow a rewarding career in outside sales, True North Group is here to support you every step of the way. In this outside sales position, you will: Prospect & Connect: Identify local businesses, connect with the community, and schedule discovery meetings.
Customer Service Representative Otter Tail Power CompanyCustomer Service RepresentativeJamestown, ND$45,000–$59,000 / yearIn this role, you'll be one of the first points of contact for our customers, helping answer questions, resolve concerns, and support service needs while making sure customer information is handled professionally and with attention to detail. You'll be a good fit if you enjoy helping people, solving problems, learning new systems, and being part of a team that supports customers every day.
Insurance Sales Representative Unlock Potential 360Insurance Sales RepresentativeFort Yates, North DakotaThis is a client-facing role focused on helping customers understand, and select appropriate financial protection solutions for their family and assets. We are an independent insurance agency seekingInsurance Sales Representative(Remote) to work with individuals and families who have requested information about coverage options.
Customer Service Representative - State Farm Agent Team Member Amanda Frederick - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWahpeton, MNFull timeYou will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for.
Direct Sales Representative True North Group LLC.Direct Sales RepresentativeWilliston, North DakotaQuarterly and yearly incentive trips, cash bonuses, stock share bonuses, and lifetime-vested renewal commissions. About Us: At True North Group, we’re more than just an insurance agency – we’re dedicated to offering helpful insurance plans to small and medium-sized businesses and their employees.
NewParts Counter Representative Interstate Companies, Inc.Parts Counter RepresentativeWilliston, NDKey Responsibilities: Customer Service: Greet and assist customers (in-person, over the phone, and via email) with parts inquiries, identifying their needs, and recommending appropriate parts and accessories for heavy-duty diesel trucks and equipment. The Parts Counter Representative will be responsible for assisting customers, managing parts inventory, and providing exceptional service to support our clients needs in the diesel truck and equipment industry.
Parts Counter Representative Interstate CompaniesParts Counter RepresentativeWilliston, NDCustomer Service: Greet and assist customers (in-person, over the phone, and via email) with parts inquiries, identifying their needs, and recommending appropriate parts and accessories for heavy-duty diesel trucks and equipment. The Parts Counter Representative will be responsible for assisting customers, managing parts inventory, and providing exceptional service to support our clients’ needs in the diesel truck and equipment industry.
Marketing Representative Specialized Cleaning & Restoration Inc.Marketing RepresentativeBismarck, NDDuties may include identifying prospective customers, following up on potential leads and maintaining relationships with existing customers. Specialized is looking to hire an Outside Marketing Representative who would be responsible for increasing sales by developing and maintaining relationships with clients.
NewSales Representative — Educators & Coaches Welcome The Impact Insurance AgencySales Representative — Educators & Coaches WelcomeGrafton, North DakotaRemoteMany of our representatives come from education, coaching, or other service-focused professions and are seeking a role where they can continue making a difference while building long-term professional growth. Many of our leaders started in education or other people-focused careers and found a role where their ability to support others is central and where their effort directly translates into results.