Washington, DC30+ days ago
Responsible for answering and returning customer, internal and outside agencies phone calls by the next business day; Provides first line response to eligibility customer complaints by reviewing, investigating and closing cases in COM within 5 business days; Supports customers with accessibility information needs by providing first line information and assistance on MetroAccess Service, policy, and procedures. Guided by the “Your Metro, The Way Forward” Strategic Transformation Plan, WMATA is aligning its operations, technology, organizational structure, and capital investments to meet evolving customer needs, improve efficiency, and strengthen regional mobility.