This includes booking new patients, completing new patient registration, obtaining written physician orders for new patients, verifying patient insurance and co-pay, scheduling recurring appointments, checking in patients and alerting clinicians of patient arrival, collecting co-pays, and assisting the Administrative Coordinator with obtaining insurance Authorizations. The Outpatient Rehab Client Representative is the first contact to the Physical Therapy, Occupational Therapy, and Speech Therapy Departments, whether it is greeting a person presenting at the reception desk or a caller on the phone.

We know that providing the best service means providing for our team first, which is why we are dedicated to helping you meet your professional goals while maintaining your work/life balance, with professional development and flexible scheduling. Your ability to build rapport and professional demeanor will help you build trust with our clients, retaining their business for years to come.

The ideal candidate for this position must demonstrate excellent communication skills, organizational skills, be able to manage their time wisely, work well under pressure, pay attention to detail in a fast-moving and ever-changing environment, and be willing to complete all tasks as assigned. Resolve outstanding service issues such as bounced emails, failed maintenance checks, out of compliance sites & AEDs, sites with no registered responders, and/or duplicate registered serial numbers.

In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels.

We are seeking a Customer Service Representative to serve as the main point of contact for customers.

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Primary Responsibilities

• Supports lead servicer in effectively managing a high-volume book of business ensuring all required tasks are completed accurately and on-time to meet the client needs.

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Primary Responsibilities

• Supports lead servicer in effectively managing a high-volume book of business ensuring all required tasks are completed accurately and on-time to meet the client needs.

This includes:

• Booking new patients • Completing new patient registration • Obtaining written physician orders for new patients • Verifying patient insurance and co-pay • Scheduling recurring appointments • Checking in patients and alerting clinicians of patient arrival • Collecting co-pays • Assisting the Administrative Coordinator with obtaining insurance Authorizations.

The Outpatient Rehab Client Representative is the first contact to the Physical Therapy, Occupational Therapy, and Speech Therapy Departments, whether it is greeting a person presenting at the reception desk or a caller on the phone.

Your responsibilities include handling support tickets, troubleshooting client concerns, offering solutions, and maintaining professional communication with clients across various channels. In this role, you will provide exceptional customer service, address inquiries, resolve issues, and ensure client satisfaction throughout their booking and travel experience.

li class="MsoBodyText" style="margin-right:13px;margin-left:8px">Accurately educate customers and consumers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.

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