As a Manager, you have extensive level abilities understanding at least one of the following areas: ServiceNow or similar tool's IT Service Management modules and how they are implemented across different operating models (ITIL);
DevSecOps transformations;
Cloud platforms (AWS, Azure, Google Cloud Platform) and their key technologies, including: Observability, AIOps, APM;
Industry leading discovery technologies (SCCM, Tanium, Armis, Intune) and how they integrate with ServiceNow;
Developing and re-engineering IT processes, capabilities, and controls in a proven and efficient way;
Implement and mature governance frameworks, including operating models for skills and people to support operations on premise and in the cloud as well as reporting capabilities; and,
IT Financial Management- cost asset management and optimization.
Demonstrates extensive abilities and/or a proven record of success in the following areas:
ServiceNow/BMC Helix/Jira Service Management (implementations, transformations, etc.);
IT Service Management, ITIL 4, COBIT;
IT Asset Management / IT Cloud Financial Management;
Cloud Platforms (Amazon Web Services (AWS), Azure, GCP);
DevSecOps Transformation;
Cloud Discovery, including tagging integration and federated configuration;
Cloud Application Performance Monitoring (APM);
Cloud auto-scaling, ELB;
Cloud AI Ops / AI Monitoring; and,
Cloud Discovery.