NewRevenue Supervisor Sonora Quest LaboratoriesRevenue SupervisorPhoenix, AZ4. Reviews and analyzes reimbursement, aging and collection reports to ensure prompt resolution to escalated issues in accordance with departmental policies, procedures and generally accepted accounting principles as well as all applicable laws and regulations. Promote effective communication between reimbursements team and third party and government payer relations via in-person meetings, phone calls and written correspondence.
NewSafety Coordinator NucorSafety CoordinatorPhoenix, AZResponsible for conducting field, shop, and office safety training, performing field and shop safety audits, investigating safety issues at job sites, ensuring compliance with IIPP and other safety initiatives, contractor’s safety programs and all applicable federal and state regulations applicable to safety. Assist Superintendents and Branch Managers in conducting accident, incident, and injury reviews and in conducting root cause investigations, including taking photographs and witness statements.
NewSafety & Security Manager Department Head Marriott Vacations WorldwideSafety & Security Manager Department HeadScottsdale, AZCommunicates the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, monitoring processes and procedures related to safety. 2-year degree from an accredited university in Criminal Justice or related major; 2 years' experience in the security/loss prevention or related professional area.
Claims Customer Service Supervisor Arizona Priority CareClaims Customer Service SupervisorChandler, ArizonaAs a leading value-based provider organization, we are committed to improving the quality of care, providing excellent member and provider experiences all while reducing cost. Our provider network is comprised of more than 6,000 health care providers, including primary and specialty care physicians, hospitals and ancillary providers.
Claims Supervisor U-HaulClaims SupervisorPhoenix, AZTo ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). What We're Looking For: The successful candidate will be a motivated leader who can effectively balance operational oversight, employee development, and customer satisfaction while maintaining compliance with company and regulatory requirements.
Supervisor Workers Comp Claims - PNW CopperPoint Insurance CoSupervisor Workers Comp Claims - PNWPhoenix, AZRemote$105,000–$135,000 / yearThe majority of the supervision for this team is currently Alaska and Idaho workers' compensation claims- experience is a must for AK, and candidate must be willing and able to quickly learn ID jurisdiction and obtain licensure if no prior experience with ID claims. Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
NewSupervisor Workers Comp Claims- Southwest CopperPoint Insurance CoSupervisor Workers Comp Claims- SouthwestPhoenix, AZRemote$95,000–$125,000 / yearIn this leadership role, you will oversee a team of workers' compensation claims professionals, driving performance, accountability, quality claims management, and exceptional customer service. Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
Supervisor, Claims Processing Turo IncSupervisor, Claims ProcessingArizona, AZ$62,000–$78,000 / yearWhether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts. The Claims Processor Supervisor leads a team responsible for operational claims support, ensuring efficient workflows, high-quality claim handling, and an exceptional customer experience for hosts and guests.
Claims Supervisor U-Haul International IncClaims SupervisorPhoenix, AZThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).
Claims Service Representative Farm Bureau Financial ServicesClaims Service RepresentativeGilbert, AZFull timeAs a Claims Service Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others. What You'll Do : As a Claims Service Representative, you will review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation.
Sr. Manager, Stop Loss Claims Operations Healthcare TPA Personify Health IncSr. Manager, Stop Loss Claims Operations Healthcare TPATempe, AZ$107,000–$140,000 / yearLead and develop a multi-level leadership team: Build leadership capability, drive succession planning, and coach managers and supervisors on performance management, change leadership, and operational excellence. Partner cross-functionally at the executive level: Influence enterprise decisions across Finance, Underwriting, Claims, Client Services, Compliance, and IT - and represent Stop Loss in steering committees, executive forums, and strategic planning discussions.
Casualty Claims Representative Farm Bureau Financial ServicesCasualty Claims RepresentativeGilbert, ArizonaAs a Casualty Claims Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others. Who We Are: At Farm Bureau Financial Services, we make insurance simple so our client/members can feel confident knowing their family, home, cars and other property are protected.
Senior Workers’ Compensation Claims Specialist - AZ, On Site VensureSenior Workers’ Compensation Claims Specialist - AZ, On SiteChandler, AZ$48,000–$69,000Evaluate and respond to TPA requests for reserve and settlement authority, conducting advanced exposure assessments based on medical prognosis, statutory benefits, vocational factors, litigation risk, and historical claim patterns to ensure appropriately set reserves and fiscally sound settlement decisions. Perform sophisticated claim evaluations to determine potential financial and operational exposure, identifying high risk factors, potential red flags, subrogation opportunities, and long term cost drivers, and advising clients on proactive strategies to mitigate future loss.
NewSr. Claims Specialist, Commercial Casualty - Remote CSAA Insurance GroupSr. Claims Specialist, Commercial Casualty - RemoteAZRemote$74,295–$82,550 / yearAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices.
Unemployment Claims Associate - AZ - On Site Vensure Employer ServicesUnemployment Claims Associate - AZ - On SiteChandler, AZVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). Other Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Senior Workers Compensation Claims Specialist - AZ, On Site Vensure Employer ServicesSenior Workers Compensation Claims Specialist - AZ, On SiteChandler, Arizona, AZEvaluate and respond to TPA requests for reserve and settlement authority, conducting advanced exposure assessments based on medical prognosis, statutory benefits, vocational factors, litigation risk, and historical claim patterns to ensure appropriately set reserves and fiscally sound settlement decisions. Perform sophisticated claim evaluations to determine potential financial and operational exposure, identifying high risk factors, potential red flags, subrogation opportunities, and long term cost drivers, and advising clients on proactive strategies to mitigate future loss.
Unemployment Claims Associate - AZ - On Site Vensure Employer Services IncUnemployment Claims Associate - AZ - On SiteChandler, AZVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Senior Workers' Compensation Claims Specialist - AZ, On Site Vensure Employer Services IncSenior Workers' Compensation Claims Specialist - AZ, On SiteChandler, AZEvaluate and respond to TPA requests for reserve and settlement authority, conducting advanced exposure assessments based on medical prognosis, statutory benefits, vocational factors, litigation risk, and historical claim patterns to ensure appropriately set reserves and fiscally sound settlement decisions. Perform sophisticated claim evaluations to determine potential financial and operational exposure, identifying high‐risk factors, potential red flags, subrogation opportunities, and long‐term cost drivers, and advising clients on proactive strategies to mitigate future loss.
NewClaims Manager - Complex Claims Unit The Hartford Insurance Group IncClaims Manager - Complex Claims UnitScottsdale, AZ$112,000–$168,000 / yearThese claims often involve environmental contamination, toxic torts, asbestos, sexual molestation, and other latent bodily injury or property damage exposures, and frequently present complex coverage, liability, causation, allocation, and litigation management challenges spanning multiple years of insurance coverage. Strong understanding of complex insurance coverage issues, including occurrence-based liability coverage, allocation, trigger theories, long-tail exposures, bankruptcy trust considerations, and multi-year claim analysis.
Unemployment Claims Associate - AZ - On Site Vensure Employer SolutionsUnemployment Claims Associate - AZ - On SiteChandler, AZVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). Other Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Senior Workers’ Compensation Claims Specialist - AZ, On Site Vensure Employer SolutionsSenior Workers’ Compensation Claims Specialist - AZ, On SiteChandler, AZEvaluate and respond to TPA requests for reserve and settlement authority, conducting advanced exposure assessments based on medical prognosis, statutory benefits, vocational factors, litigation risk, and historical claim patterns to ensure appropriately set reserves and fiscally sound settlement decisions. Perform sophisticated claim evaluations to determine potential financial and operational exposure, identifying high‑risk factors, potential red flags, subrogation opportunities, and long‑term cost drivers, and advising clients on proactive strategies to mitigate future loss.
Transportation Claims Representative Amtrust Financial Services IncTransportation Claims RepresentativeScottsdale, AZInvestigates the claim or coverage by making timely and appropriate contact with involved or interested parties including but not limited to the insured or employer representatives, claimants or injured workers, witnesses and producers. Depending on the type of claim may: Communicate with internal Managed Care and Medical resources to ensure coordination with Medical providers on the development and authorization of appropriate treatment plans as well as accurate billing.
Transportation Claims Specialist Amtrust Financial Services IncTransportation Claims SpecialistScottsdale, AZInvestigates the claim or coverage by making timely and appropriate contact with involved or interested parties including but not limited to the insured or employer representatives, claimants or injured workers, witnesses and producers. Depending on the type of claim may: Communicate with internal Managed Care and Medical resources to ensure coordination with Medical providers on the development and authorization of appropriate treatment plans as well as accurate billing.
Fraud & Claims Operations Representative- Bilingual TFS/PCC Wells Fargo & CoFraud & Claims Operations Representative- Bilingual TFS/PCCChandler, AZThey are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. In this role, you will: Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
QNXT Medical Claims Processor (Healthcare BPO) IconmaQNXT Medical Claims Processor (Healthcare BPO)Phoenix, AZ$28.57–$42.85 / hourDemonstrate proficiency in using office productivity tools and workflow applications to manage queues update records and communicate with stakeholders in a structured manner Communicate clearly in spoken and written form to document claim actions escalate issues and collaborate with team members and supervisors in a professional setting. Verify coding consistency for diagnoses procedures and modifiers using provided references to minimize claim errors denials and rework -Identify discrepancies or missing information in claim submissions and coordinate with internal teams to obtain clarifications and ensure timely resolution.
NewCasualty Senior Claims Manager - Casualty Specialized Claims Liberty Mutual Holding Company IncCasualty Senior Claims Manager - Casualty Specialized ClaimsChandler, AZCasualty Senior Claims Manager - Casualty Specialized Claims - Liberty Mutual Holding Company Inc.
Unemployment Claims Associate DistroUnemployment Claims AssociateChandler, ArizonaCreate and assign tasks for unemployment POA (Power of Attorney) administration when necessary Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO).
New11863 - Unemployment Claims Associate - AZ - On Site Distro11863 - Unemployment Claims Associate - AZ - On SiteChandler, ArizonaCreate and assign tasks for unemployment POA (Power of Attorney) administration when necessary Marginal Functions Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients. About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO).
QNXT Medical Claims Processor (Healthcare BPO) Iconma LLCQNXT Medical Claims Processor (Healthcare BPO)Phoenix, AZDemonstrate proficiency in using office productivity tools and workflow applications to manage queues update records and communicate with stakeholders in a structured manner Communicate clearly in spoken and written form to document claim actions escalate issues and collaborate with team members and supervisors in a professional setting. Verify coding consistency for diagnoses procedures and modifiers using provided references to minimize claim errors denials and rework -Identify discrepancies or missing information in claim submissions and coordinate with internal teams to obtain clarifications and ensure timely resolution.
Claims Support Specialist, Medical Stop Loss - Hybrid Crum & ForsterClaims Support Specialist, Medical Stop Loss - HybridScottsdale, ArizonaRemoteWith our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others. We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.
Claims Support Specialist, Medical Stop Loss Hybrid Crum & Forster Holdings Corp.Claims Support Specialist, Medical Stop Loss HybridScottsdale, AZRemoteWe believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community. Information about the Role, Line of Business and Team: The role of Claims Support Specialist is a unique opportunity to work with a high-quality team of leaders and benefit from the security and stability of a large organization while maintaining a nimble and responsive approach to business.
Workers' Compensation Claims Administrator Goodwill of Central & Northern ArizonaWorkers' Compensation Claims AdministratorPeoria, ArizonaPHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. 2626 W Beryl Ave Phoenix Arizona, 85021,Starting Pay: $65,000.00 Annual Position Description : Supports the commercial insurance program for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, including support for all claims and specializing in claims coordination for Workers’ Compensation.
Claims Manager, Construction Defect Starr CompaniesClaims Manager, Construction DefectScottsdale, AZAt Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. The claim manager will be required to attend virtual and in person mediations and settlement conferences to negotiate cost-effective settlements, and potentially attend trials.
QNXT Medical Claims Processor (Healthcare BPO) ICONMA, LLCQNXT Medical Claims Processor (Healthcare BPO)Phoenix, AZ$28.57–$42.85 / hourDemonstrate proficiency in using office productivity tools and workflow applications to manage queues update records and communicate with stakeholders in a structured manner Communicate clearly in spoken and written form to document claim actions escalate issues and collaborate with team members and supervisors in a professional setting. Verify coding consistency for diagnoses procedures and modifiers using provided references to minimize claim errors denials and rework -Identify discrepancies or missing information in claim submissions and coordinate with internal teams to obtain clarifications and ensure timely resolution.
Excess Claims Manager Starr CompaniesExcess Claims ManagerScottsdale, AZAt Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Will be required to attend virtual and in person mediations and settlement conferences to negotiate cost-effective settlements, and potentially attend trials.
Claims Manager, Workers Compensation Starr CompaniesClaims Manager, Workers CompensationScottsdale, AZDuties of this position include: Provide management oversight of our Third Party Administrators' Workers' Compensation claim personnel by monitoring claims on-line using our Third Party Administrator's claims system. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex.
Claims Manager Pyramid, IncClaims ManagerScottsdale, AZFull timeKnowledge: Proven knowledge of first party property legal and/or commercial claims terminology, state regulations, claims processes, best practices, and customer relationship management. Job ID: 20-22299 Key Responsibilities and Technology Experience: Insurance claims managers are usually seen talking to clients who forward a claim to them.
Claims Analyst - REMOTE Ryder System IncClaims Analyst - REMOTEPhoenix, AZRemoteCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process.
Claims Oversight & Compliance Manager Arizona Priority CareClaims Oversight & Compliance ManagerChandler, ArizonaArizona Priority Care (AZPC) is an Integrated Provider Network focused on providing whole-person care to Senior and Medicaid populations, through advanced value-based models. As a leading value-based provider organization, we are committed to improving the quality of care, providing excellent member and provider experiences all while reducing cost.
Senior Claims Representative - REMOTE Ryder System IncSenior Claims Representative - REMOTEPhoenix, AZRemoteCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process.
Claims Manager, Construction Defect Starr International Co IncClaims Manager, Construction DefectScottsdale, AZAt Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. The claim manager will be required to attend virtual and in person mediations and settlement conferences to negotiate cost-effective settlements, and potentially attend trials.
Claims Representative II - REMOTE Ryder System IncClaims Representative II - REMOTEPhoenix, AZRemoteCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( http://wd5.myworkday.com/ryder/d/task/1422$3.htmld ) to log in to Workday to apply using the internal application process.
Excess Claims Manager Starr International Co IncExcess Claims ManagerScottsdale, AZAt Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Will be required to attend virtual and in person mediations and settlement conferences to negotiate cost-effective settlements, and potentially attend trials.
Claims Manager, Workers Compensation Starr International Co IncClaims Manager, Workers CompensationScottsdale, AZDuties of this position include: Provide management oversight of our Third Party Administrators' Workers' Compensation claim personnel by monitoring claims on-line using our Third Party Administrator's claims system. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex.
Claims Manager, Workers Compensation Starr InsuranceClaims Manager, Workers CompensationScottsdale, ArizonaDuties of this position include : Provide management oversight of our Third Party Administrators' Workers' Compensation claim personnel by monitoring claims on-line using our Third Party Administrator's claims system. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex.
Casualty Claims Associate HDI Global Insurance CompanyCasualty Claims AssociateGlendale, ArizonaOverseeing the day-to-day administrative operations of an office, ensuring smooth functionality by managing tasks like scheduling meetings, managing office supplies, greeting visitors, handling correspondence, and maintaining office systems, all while prioritizing efficiency and organization within the workplace Handle Office payables. This direction helps HDI Global lead the profitable growth game as a globally connected business, raise the bar every day through stronger underwriting, claims, and investment performance, and win tomorrow by starting today with a lean, fast, resilient, and future-ready organisation.
NewClaims Coordinator Dutch Bros IncClaims CoordinatorTempe, AZSupport the Risk & Claims Manager in communicating and monitoring incident/claims reporting and handling processes and procedures: Utilize approved AI and automation tools (e.g., Microsoft Copilot) to support daily administrative tasks such as drafting routine communications, summarizing documentation, and creating templates, improving efficiency and consistency in claims processing. Support the incident/claims process for enterprise-wide programs such as but not limited to Workers' Compensation, Property, Automobile, General/Products Liability,etc: Collect claim information for property damage, workers'compensationor general liability claims, ensuring proper documentation is received from internal and external partners.
NewClaims Assistant (P&C) JencapClaims Assistant (P&C)Phoenix, ArizonaWe are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. MiniCo has nearly 50 years of experience in program management, underwriting, binding authority, and claims, offering a portfolio of exclusive programs to address even the most unique risk exposures.
NewSenior Excess Casualty Claims Manager-USA-EX Starr International Co IncSenior Excess Casualty Claims Manager-USA-EXScottsdale, AZAt Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
Pharmacy Tech I - OP Phoenix Children's HospitalPharmacy Tech I - OPPhoenix, AZOperates Point of Sale system, assists with packaging and processing of medication orders for home delivery and clinic delivery in accordance with regulations and department policy, actively triages telephone calls and Vocera messages in a timely manner and defers calls and questions to a pharmacist when issue is outside of scope of practice. Actively performs as the first line for customer service support for the Pharmacy by answering telephones appropriately and provides direct service to hospital staff and external customers at the Pharmacy service counter.