Senior Claims Specialist CorVel CorpSenior Claims SpecialistPhoenix, AZ$61,053–$98,334 / yearPay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. ABOUT CORVEL: CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries.
NewAutomotive Claims Associate (Manheim) Cox CommunicationsAutomotive Claims Associate (Manheim)Tolleson, ArizonaCox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
Supervisor Workers Comp Claims - PNW CopperPoint Insurance CoSupervisor Workers Comp Claims - PNWPhoenix, AZRemote$105,000–$135,000 / yearThe majority of the supervision for this team is currently Alaska and Idaho workers' compensation claims- experience is a must for AK, and candidate must be willing and able to quickly learn ID jurisdiction and obtain licensure if no prior experience with ID claims. Develops and maintains partnerships and service level agreements with leaders within other divisions to ensure processes and workflows are effective, and customer service goals are being met.
Medical Claims Recovery Specialist (Subrogation) - Hybrid - Phoenix, AZ Gainwell Technologies LLCMedical Claims Recovery Specialist (Subrogation) - Hybrid - Phoenix, AZPhoenix, AZ$30,500–$43,500 / yearGainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Claims Examiner II W. R. Berkley CorpClaims Examiner IIScottsdale, AZProactively manages claim files from inception to closure, including identification and investigation of coverage, liability and damage issues, determination and efficient execution of an appropriate plan of action, and prompt, economical file resolution, in compliance with Department guidelines and best practices. The Claims Examiner I's primary job function includes efficiently and effectively handling primarily basic third-party general liability losses in a "paperless" environment.
Casualty Claims Specialist Chubb LtdCasualty Claims SpecialistPhoenix, AZThe company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Key Responsibilities: Analyze initial reports to determine the nature of loss, coverage provided, and the scope of injury or damage in both personal and commercial auto, as well as general liability cases.
NewClaims Manager, Workers Compensation Starr CompaniesClaims Manager, Workers CompensationScottsdale, AZDuties of this position include: Provide management oversight of our Third Party Administrators' Workers' Compensation claim personnel by monitoring claims on-line using our Third Party Administrator's claims system. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex.
Excess Claims Manager Starr CompaniesExcess Claims ManagerScottsdale, AZAt Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Will be required to attend virtual and in person mediations and settlement conferences to negotiate cost-effective settlements, and potentially attend trials.
Claims Manager, Construction Defect Starr CompaniesClaims Manager, Construction DefectScottsdale, AZAt Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. The claim manager will be required to attend virtual and in person mediations and settlement conferences to negotiate cost-effective settlements, and potentially attend trials.
Dental Insurance Claim Processor Comfort Dental East MesaDental Insurance Claim ProcessorMesa, AZPrimary Duties Include: Preparing and electronically submitting dental insurance claims promptly and accurately, including pre-authorizations, narratives, and supporting documentation. Monitoring outstanding claims, generating aging reports, following up with insurance carriers on delays/denials, and pursuing appeals to recover maximum reimbursements.
NewCustomer Service Representative I CorVelCustomer Service Representative IPhoenix, AZ$13.94–$21.48 / hourPay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries.
Senior Casualty Claims Resolution Specialist - Central/Southwest Region Liberty Mutual Holding Company IncSenior Casualty Claims Resolution Specialist - Central/Southwest RegionChandler, AZRemoteOur Complex Casualty Claims Team is expanding, and we're seeking a Senior Claims Resolution Specialist who brings deep technical expertise, sharp critical thinking, and a passion for doing what's right. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.
Senior Casualty Claims Resolution Specialist - Complex - Central Region Liberty Mutual Holding Company IncSenior Casualty Claims Resolution Specialist - Complex - Central RegionChandler, AZRemoteDemonstrates an expert level knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state s tort laws as normally acquired through a bachelor s degree or equivalent training plus 4 to 6 years directly related work experience (at least two of which should ordinarily be in a team leader capacity). The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.
NewSenior CGL Litigation Claims Specialist Hybrid/Remote Zurich North AmericaSenior CGL Litigation Claims Specialist Hybrid/RemotePhoenix, AZRemoteQualified candidates will have a strong background in managing commercial claims, effective communication skills, and must hold a relevant adjuster license. Zurich North America is looking for an experienced Litigation Claims Specialist to join the Commercial General Liability team.
Personal Lines Customer Service Representative Misty Everette Allstate AgencyPersonal Lines Customer Service RepresentativeScottsdale, ArizonaJob Description The Personal Lines CSR at Misty Everette Allstate Agency is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Customer Service Representative I CorVel Healthcare CorporationCustomer Service Representative IPhoenix, AZ$13.94–$21.48 / hourPart timePay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.
Senior Auto Claim Examiner Chubb LtdSenior Auto Claim ExaminerPhoenix, AZOverview: We are seeking an experienced Auto Claims Adjuster who will be responsible for managing auto claims, including property damage, liability inquiries, rental management, and other relevant coverages. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Licensed Insurance Customer Care Representative (P&C Producer License Required) - Farmers Workplace Farmers Group, Inc.Licensed Insurance Customer Care Representative (P&C Producer License Required) - Farmers WorkplaceAZRemote$22.89–$24.35 / hourYou will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. Participants are expected to keep their cameras and audio on throughout the session, wear business‑casual attire, and attend all scheduled training days.
NewCustomer Care Representative - Farmers Workplace Solution Farmers Group, Inc.Customer Care Representative - Farmers Workplace SolutionPhoenix, AZRemote$22.89–$24.35 / hourPursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.
Customer Care Representative - Farmers Workplace Solutions (FWS) - P&C LICENSED REQUIRED Farmers Group, Inc.Customer Care Representative - Farmers Workplace Solutions (FWS) - P&C LICENSED REQUIREDPhoenix, AZRemote$22.89–$24.35 / hourYou will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews. Participants are expected to keep their cameras and audio on throughout the session, wear business‑casual attire, and attend all scheduled training days.
Sales Representative Actalent IncSales RepresentativePhoenix, AZ$80,000–$120,000 / yearWe are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Auto Property Damage Adjuster (Fast Track Representative) American International GroupAuto Property Damage Adjuster (Fast Track Representative)Scottsdale, AZWhen our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. The role of an AIG Fast Track adjuster is to investigate, evaluate and resolve first and third party auto liability claims, minor injury claims and low complexity general liability losses.
Customer Service Representative - State Farm Agent Team Member Adam Gettys - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberChandler, AZFull timeAs a valued member of our team, you'll benefit from paid training to enhance your skills, as well as a SIMPLE IRA match and numerous other perks that make us stand out from the rest. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Joseph Jajou - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGlendale, AZFull timeAs a Customer Service Representative - State Farm Agent Team Member with Joseph Jajou - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Before becoming a State Farm agent, I spent five years as an American Family agent and later worked as a State Farm team member, gaining valuable experience before opening my own office.
Customer Service Representative - State Farm Agent Team Member Jared Fink - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGoodyear, AZFull timeAs a licensed customer service representative with the Jared Fink State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Accounts Receivable Representative IMS Care Center LLCAccounts Receivable RepresentativePhoenix, AZPart timeResearch and processes insurance denials received from Explanation of Benefits (EOBs) and Account Receivable (A/R) reports by reviewing documentation and insurance/contract/coding guidelines (This process includes written appeals when appropriate; additionally, enters internal and external review decisions including charge adjustments, corrections, proper payment and resubmission of claims in the claims system). The Accounts Receivable Representative is responsible for the management of patient accounts receivable and posting payments in a timely manner by following the Department’s established policies and procedures.
Customer Service Representative - State Farm Agent Team Member Brayden Hough - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGilbert, AZFull timeI’m especially passionate about helping driven individuals develop into future leaders — even agency owners — and I actively connect new hires with other agents and team members in the area who share similar goals. As a Customer Service Representative - State Farm Agent Team Member with Brayden Hough - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
Customer Service Representative - State Farm Agent Team Member Joseph Lau - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberChandler, AZFull timeAs a Customer Service Representative - State Farm Agent Team Member with Joseph Lau - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Our culture is fast-paced and goal-oriented, and we’re looking for hardworking, coachable, and money-motivated individuals who want to grow in a high-energy environment where effort and results are recognized.
Customer Service Representative - State Farm Agent Team Member Mark Hess - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberPhoenix, AZFull timeAs a Customer Service Representative - State Farm Agent Team Member with Mark Hess - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Adam Kase - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberPhoenix, AZFull timeWe’re looking for someone who brings integrity, a positive attitude, strong work ethic, and coachability - someone who wants to grow and be part of a supportive, collaborative environment. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Peggy Langin - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberPhoenix, AZPart timeAs a Customer Service Representative - State Farm Agent Team Member with Peggy Langin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Contact Representative (Benefits Coordinator) US Department of Health and Human ServicesContact Representative (Benefits Coordinator)AZ$45,409–$72,644 / yearGS-08: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: interpreting and applying federal, state, Tribal, and third-party program regulations to determine eligibility and ensure compliance for programs such as Purchase Referred Care, Medicare, Medicaid, Affordable Care Act, Veterans Affairs Healthcare, and other alternate resources; conducting in-depth patient interviews to assess eligibility, verify coverage, and complete applications; registering eligible patients in various assistance programs; resolving claim denials and eligibility issues through coordination with patients, healthcare providers, and outside agencies; reviewing Medicaid eligibility information and supporting billing requirements; and utilizing effective oral and written communication to explain program requirements, provide referrals, and resolve complex patient service issues. MINIMUM QUALIFICATIONS: GS-06: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: determining patient eligibility for alternate resources programs; interpreting and applying Medicare, Medicaid, VA, and other third-party payer policies and procedures; conducting patient interviews to identify available healthcare coverage and funding sources; assisting patients with enrollment and claims processes; researching and resolving eligibility, denial, and reimbursement issues; maintaining effective working relationships with patients and resource agencies; and safeguarding confidential patient information in accordance with Privacy Act and HIPAA requirements.
Customer Service Representative - State Farm Agent Team Member Derrick Spencer - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberPhoenix, AZFull timeAs a Customer Service Representative - State Farm Agent Team Member with Derrick Spencer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Matt Funicello - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberChandler, AZFull timeAs a Customer Service Representative - State Farm Agent Team Member with Matt Funicello - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Tol Graves - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberMesa, AZFull timeAs a Customer Service Representative - State Farm Agent Team Member with Tol Graves - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Vahn Bozoian - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberPhoenix, AZFull timeAs a Customer Service Representative - State Farm Agent Team Member with Vahn Bozoian - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Our agency offers PTO, licensing reimbursement, great individual and team bonus opportunities, team lunches, an amazing Breville coffee machine to keep everyone fueled, and a strong commitment to work-life balance.
Customer Care Representative Wiley Insurance AgencyCustomer Care RepresentativePhoenix, AZFull timeYou will play a vital role in ensuring our clients receive the support they need, while contributing to a positive and friendly work environment. Join Wiley Insurance Agency as a Customer Care Representative and be the voice of exceptional service in our Phoenix office!
Customer Service Representative - State Farm Agent Team Member Nanette Mcclelland-Miller - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberAnthem, AZFull timeAs a Customer Service Representative - State Farm Agent Team Member with Nanette Mcclelland-Miller - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Sales Representative Summit Business GroupSales RepresentativeGilbert, ArizonaUnlike traditional office-based roles, you will spend the majority of your day out in the field, cold calling using our Custom Salesforce CRM, building rapport with potential clients, and delivering compelling product presentations. Because your primary goal is to establish connections with business owners and key decision-makers at small and medium-sized businesses within your sales territory through in-person sales calls, the hours that you work should/will reflect times when these businesses are open.
NewInsurance Sales Representative Summit Business GroupInsurance Sales RepresentativeChandler, ArizonaWe will train you to call on small and medium-sized businesses that operate in a variety of industries, meeting face-to-face with business owners and decision-makers to offer some of the industry's best supplemental insurance products and services to them and their employees. You will work with business owners, benefits managers, and their employees individually at times; other times, you will give product presentations with employee groups as large as 50-100+ people.
Customer Service Representative - State Farm Agent Team Member Jessica Schuster - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberScottsdale, AZFull timeAs a Customer Service Representative - State Farm Agent Team Member with Jessica Schuster - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Contact Representative (PRC) US Department of Health and Human ServicesContact Representative (PRC)AZ$45,409–$72,644 / yearGS-08: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-07 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: applying and interpreting complex federal, state, Tribal, and private-sector regulations to make eligibility and funding determinations for programs such as Purchased/Referred Care, Medicare, Medicaid, Veterans Affairs healthcare, and Affordable Care Act plans; independently analyzing medical, financial, and eligibility documentation to resolve complex or controversial benefit issues; coordinating with agencies, providers, and patients to ensure fiscal accountability and continuity of care; issuing medical authorizations or denial determinations based on regulatory, clinical, and fiscal requirements; maintaining fund control records, monitoring expenditures, and applying appropriate accounting codes; identifying and resolving program or funding discrepancies; and compiling and analyzing reports related to program operations, funding, and utilization. MINIMUM QUALIFICATIONS: GS-06: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: identifying and verifying patient eligibility for Medicare, Medicaid, SSA benefits, private insurance, Tribal programs, and other assistance resources; interviewing patients to obtain required documentation; assisting individuals and families with benefit applications; reviewing records to determine the status of claims and applications; responding to inquiries regarding patient eligibility requirements, benefits, and program guidelines; and maintaining accurate patient records through data entry, discrepancy resolution, and follow-up on pending claims and missing documentation.
Customer Service Representative Brio Water TechnologyCustomer Service RepresentativeGlendale, ArizonaWe’re looking for a Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you’ll handle back-to-back inbound calls, helping customers troubleshoot products, complete setups, and resolve issues.
Patient Access Representative BAART ProgramsPatient Access RepresentativeChandler, ArizonaBAART Programis looking for hard-working and conscientious Patient Access Representative/ Patient Account Representative to perform various administrative tasks with a keen eye for detail. Here is what you can expect from us: BAART Programa progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting.
Customer Service Representative W. R. Berkley CorpCustomer Service RepresentativeScottsdale, AZ$48,000–$52,000 / yearThis role is responsible for delivering a best-in-class service experience to both our high-net-worth customers and broker partners, while supporting business growth and operational excellence. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.
Customer Service Representative - State Farm Agent Team Member Tom Schott - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberChandler, AZFull timeAs a Customer Service Representative - State Farm Agent Team Member with Tom Schott - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Before becoming a State Farm agent, I worked in State Farm corporate, bringing valuable experience and insight into how we serve our customers and support our team.
Insurance Follow Up Representative The Center for Orthopedic and Research EInsurance Follow Up RepresentativePhoenix, AZPart timeThe Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?. Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
Bilingual Call Center Representative Ascensus LLCBilingual Call Center RepresentativePhoenix, AZRemoteService center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Patient Account Representative Neuropsychiatric HospitalsPatient Account RepresentativePhoenix, ArizonaFull timeResponsibilities: Performs such pre-admitting activities as: Screening insurance information to identify patients requiring preadmission approval from third-party payors; verifying that approval has been obtained. The position requires extensive contact with Clinical staff, HIM staff and other Hospital personnel and frequent contact with patients and/or their representatives concerning patient accounts.
Customer Service Representative - State Farm Agent Team Member Sean Overlock - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberPhoenix, AZFull timeAs a Customer Service Representative - State Farm Agent Team Member with Sean Overlock - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.