NewBilingual Producer Service Representative Epitec StaffingBilingual Producer Service RepresentativeChicago, ILAs a Producer Service Center Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of the client's products and systems. Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.
NewOutside Claims Representative - CAT The Hartford Insurance Group IncOutside Claims Representative - CATNaperville, IL$65,636–$98,453 / yearSuccess in this role requires strong ownership, customer focus, and the ability to partner effectively with Inside Claim Representatives, customers, vendors, and contractors to deliver timely, accurate claim resolution. Availability for nationwide catastrophe operations as necessary, including deployments typically lasting 10-14 days, with extended deployments possible based on business needs and event severity.
Claims Representative - Crop - Field Country FinancialClaims Representative - Crop - FieldIL$55,200–$75,900 / yearUpon receipt of claim the adjuster will: review the client''s policy, determine coverage levels, make contact with the client within 24 hours, explain the claims procedures, set inspection date/time, inspect the damage, determine cause of loss, evaluate the damages, calculate the amount of damages and issue payment. Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services.
Field Claims Representative Solera Holdings LLCField Claims RepresentativeILOur 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. Strong problem solving, project management skills while maintaining excellent customer service with client policyholder and insurance company claim staff.
NewOutside Claims Representative - CAT The HartfordOutside Claims Representative - CATNaperville, IllinoisSuccess in this role requires strong ownership, customer focus, and the ability to partner effectively with Inside Claim Representatives, customers, vendors, and contractors to deliver timely, accurate claim resolution. Availability for nationwide catastrophe operations as necessary, including deployments typically lasting 10-14 days, with extended deployments possible based on business needs and event severity.
Multi-Line Claims Representative CCMSIMulti-Line Claims RepresentativeChicago, Illinois$60,000–$70,000 / yearAt CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations.
NewDefense Based Act Claims Representative CNADefense Based Act Claims RepresentativeChicago, IllinoisManages an inventory of low to moderate complexity and exposure commercial claims by following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit. Exercises judgement to determine liability and compensability by conducting investigations to gather pertinent information, taking recorded statements from insureds, witnesses and working with experts to verify the facts of the claim.
Commercial Auto Claims Representative CNACommercial Auto Claims RepresentativeDowners Grove, Illinois$47,000–$78,000 / yearManages an inventory of low to moderate complexity and exposure commercial claims by following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit. Exercises judgement to determine liability and compensability by conducting investigations to gather pertinent information, taking recorded statements from insureds, witnesses and working with experts to verify the facts of the claim.
Workers Compensation Claims Representative | Dedicated Client | Multiple Jurisdictions & Licensing Required | Remote - Central or Eastern Time Zone Sedgwick Claims Management Services, Inc.Workers Compensation Claims Representative | Dedicated Client | Multiple Jurisdictions & Licensing Required | Remote - Central or Eastern Time ZoneILRemote$42,000–$55,000 / yearMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.
Commercial Auto Claims Representative CNA Financial Corp.Commercial Auto Claims RepresentativeChicago, IL$47,000–$78,000 / yearJOB DESCRIPTION: Essential Duties & Responsibilities: Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of low to moderate complexity and exposure commercial claims by following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit. Exercises judgement to determine liability and compensability by conducting investigations to gather pertinent information, taking recorded statements from insureds, witnesses and working with experts to verify the facts of the claim.
Commercial General Liability Claims Representative CNA Financial Corp.Commercial General Liability Claims RepresentativeChicago, IL$47,000–$78,000 / yearJOB DESCRIPTION: Essential Duties & Responsibilities: Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of low to moderate complexity and exposure commercial claims by following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit. Exercises judgement to determine liability and compensability by conducting investigations to gather pertinent information, taking recorded statements from insureds, witnesses and working with experts to verify the facts of the claim.
NewDefense Based Act Claims Representative CNA Financial CorpDefense Based Act Claims RepresentativeChicago, IL$47,000–$78,000 / yearJOB DESCRIPTION: Essential Duties & Responsibilities: Performs a combination of duties in accordance with departmental guidelines: Manages an inventory of low to moderate complexity and exposure commercial claims by following company protocols to verify policy coverage, gather necessary information, maintain appropriate file documentation and authorize disbursements within authority limit. Exercises judgement to determine liability and compensability by conducting investigations to gather pertinent information, taking recorded statements from insureds, witnesses and working with experts to verify the facts of the claim.
NewClaims Representative - Workers Compensation Sedgwick Claims Management Services, Inc.Claims Representative - Workers CompensationNaperville, IL$46,125–$64,575 / yearProcesses low level workers compensation claims determining compensability and benefits due on long term indemnity claims, monitors reserve accuracy, and files necessary documentation with state agency. PRIMARY PURPOSE OF THE ROLE: We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.
Remote Claims Representative - 11717 Metro Public AdjustmentRemote Claims Representative - 11717Gary, INRemoteIf you think you would be a great fit for our team, click Apply to seize this opportunity and shape your own future You will receive a link to schedule an informative interview session. Metro Public Adjustment is looking for people who are interested in helping homeowners receive the maximum amount they are entitled from their insurance claim.
Experienced Catastrophe Claims Representative Auto-Owners Insurance CoExperienced Catastrophe Claims RepresentativeSchaumburg, IL$50,000–$88,800 / yearAdditional benefits include: generous paid time off including holidays, vacation days, personal time, sick leave and parental leave; adoption assistance; discounts on personal insurance; education matching gift program, a student loan assistance program and a gym membership and fitness class reimbursement program. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Claims Representative - Liability | Auto | Hybrid Sedgwick Claims Management Services, Inc.Claims Representative - Liability | Auto | HybridDowners Grove, IL$49,000–$58,000 / yearMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Processes low level auto liability claims by gathering information to determine liability exposure; assigns reserve values to claims, making claims payments as necessary, and settling claims up to designated authority level.
Claims Representative - Liability | Auto | Jurisdiction: All States | Licensing: Tx/Fl Preferred (Hybrid - Downers Grove, IL) Sedgwick Claims Management Services, Inc.Claims Representative - Liability | Auto | Jurisdiction: All States | Licensing: Tx/Fl Preferred (Hybrid - Downers Grove, IL)Naperville, IL$49,000–$58,000 / yearMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Processes low level auto liability claims by gathering information to determine liability exposure; assigns reserve values to claims, making claims payments as necessary, and settling claims up to designated authority level.
Claims Representative 2-Crop Country FinancialClaims Representative 2-CropIL$55,200–$75,900 / yearDetermines liability, secures information, reviews coverages, arranges property damage appraisals and settles claims. Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services.
Field Claims Representative Auto-Owners Insurance CompanyField Claims RepresentativeSchaumburg, Illinois$62,000–$95,300 / yearAdditional benefits include: generous paid time off including holidays, vacation days, personal time, sick leave and parental leave; adoption assistance; discounts on personal insurance; education matching gift program; student loan assistance program, a gym membership and fitness class reimbursement program and a company car. Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents).
Remote Claims Representative 597004 Metro Public AdjustmentRemote Claims Representative 597004Gary, INRemote$35,000–$150,000 / yearConduct a virtual walk-through inspection of the property, take some pictures, and fill out about 5 minutes worth of paper work. Benefit from our 32 years of experience in business: We have an AWESOME training program and it's FREE!
Workers'''' Compensation Claim Representative The Hartford Insurance Group IncWorkers'''' Compensation Claim RepresentativeNaperville, IL$56,391–$84,587 / yearCandidates who live near one of our office locations (Hartford, CT, Las Vegas, NV, Lake Mary, FL, San Antonio, TX, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies.
Senior Claim Representative Sharing Economy - Accident And Health (Hybrid) Intact InsuranceSenior Claim Representative Sharing Economy - Accident And Health (Hybrid)Chicago, ILRemote$88,000–$102,000 / yearSome of the Senior Claim Representative responsibilities include but are not limited to: Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage, assess liability and determine damages. Determines whether additional evidence is required including but not limited to accident reports, accident scene reconstructions, witness statements, police reports, expert opinion, etc.
Workers'''' Compensation Senior Claim Representative The Hartford Insurance Group IncWorkers'''' Compensation Senior Claim RepresentativeNaperville, IL$62,400–$93,600 / yearCandidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Las Vegas, NV, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies.
Multi-Line Claims Adjuster - Illinois Property Claim ProfessionalsMulti-Line Claims Adjuster - IllinoisChicago, ILWe excel in providing professional, knowledgeable claims professionals to handle large losses, catastrophe claims, business interruption and daily property claims, as well as handle complete liability investigations, task assignments including scene investigations and property damage appraisals, construction defect claims as well as first party automobile claims for personal and commercial insurance policyholders. Experience in industry specific areas a plus, but not necessary: fire departments, agricultural, lumber mills, high value or historic buildings or Construction Defects, Automobile Liability, Subrogation Recovery investigations.
Bodily Injury Claims Specialist Auto-Owners Insurance CoBodily Injury Claims SpecialistSchaumburg, IL$52,500–$102,300 / yearAdditional benefits include: generous paid time off including holidays, vacation days, personal time, sick leave and parental leave; adoption assistance; discounts on personal insurance; education matching gift program, a student loan assistance program, and a gym membership and fitness class reimbursement program. The position requires the person to: Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss.
Workers' Compensation Senior Claim Representative The HartfordWorkers' Compensation Senior Claim RepresentativeNaperville, IllinoisCandidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Las Vegas, NV, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies.
Sr. Claim Representative/Claim Consultant The Hartford Insurance Group IncSr. Claim Representative/Claim ConsultantNaperville, IL$62,400–$127,200 / yearCandidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Excellent people skills: strong written communication skills, ability to communicate clearly and effectively across various levels in the organization.
Multi-Line Claims Adjuster - Illinois Provencher & Company, LLCMulti-Line Claims Adjuster - IllinoisChicago, ILWe excel in providing professional, knowledgeable claims professionals to handle large losses, catastrophe claims, business interruption and daily property claims, as well as handle complete liability investigations, task assignments including scene investigations and property damage appraisals, construction defect claims as well as first party automobile claims for personal and commercial insurance policyholders. Experience in industry specific areas a plus, but not necessary: fire departments, agricultural, lumber mills, high value or historic buildings or Construction Defects, Automobile Liability, Subrogation Recovery investigations.
APD - Rideshare Commercial Claims Auto Physical Damage Adjuster Liberty Mutual Holding Company IncAPD - Rideshare Commercial Claims Auto Physical Damage AdjusterHoffman Estates, ILResponsibilities: Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments. You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Boston, MA; Westborough, MA; Hoffman Estates, IL; Weatogue, CT; Indianapolis, IN; Plano, TX; Suwanee, GA; or Lake Oswego, OR; Las Vegas, NV; Chandler, AZ.
Patient Account Representative - Medicare, Medicaid, Commercial Claims GuidehousePatient Account Representative - Medicare, Medicaid, Commercial ClaimsChicago, IL$34,000–$56,000 / yearFiles a timely reconsideration or review of claim with supporting documentation such as a corrected claim, medical records and letter of explanation as necessary; communicates with departments to gather information needed to resolve the claim. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
Senior Claims Specialist Liberty Mutual Holding Company IncSenior Claims SpecialistChicago, ILThe full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Senior Claims Adjuster I - Workers Compensation Liberty Mutual Holding Company IncSenior Claims Adjuster I - Workers CompensationHoffman Estates, ILRemoteResponsibilities: Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Demonstrates an advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state s tort laws as normally acquired through a bachelor s degree (or equivalent training) plus 3 to 5 years directly related work experience.
General Liability Claim Representative The Travelers Companies IncGeneral Liability Claim RepresentativeDowners Grove, IL$67,000–$110,600 / yearInvestigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
NewClaims Consultant - Surety (Hybrid) Onebeacon Professional Insurance IncClaims Consultant - Surety (Hybrid)Chicago, IL$143,000–$167,000 / yearFor candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $143,000 - $167,000. Some of the Claim Consultant responsibilities include but are not limited to: Makes timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages for very complex and specialized claims.
NewClaims Consultant - Surety (Hybrid) Intact InsuranceClaims Consultant - Surety (Hybrid)Chicago, IL$143,000–$167,000 / yearFor candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $143,000 - $167,000. Some of the Claim Consultant responsibilities include but are not limited to: Makes timely and appropriate contacts and completes appropriate level of investigation to make determination of coverage, liability and damages for very complex and specialized claims.
Medical Only Claims Team Supervisor CCMSIMedical Only Claims Team SupervisorLisle, Illinois$70,000–$90,000 / yearAt CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations.
Catastrophe Field Claims Specialist AAA Southern New EnglandCatastrophe Field Claims SpecialistSkokie, ILBy continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Work Environment: This position is currently able to work remotely from a home office location for day-to-day operations, with traveling to field locations as necessary to complete job responsibilities, unless occasional team building activities are specified by leadership.
NewLiability Claims Associate | Blue Ash, OH | Hybrid Schedule Sedgwick Claims Management Services, Inc.Liability Claims Associate | Blue Ash, OH | Hybrid ScheduleLake Forest, ILMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.
NewClaims Associate - Workers Compensation Sedgwick Claims Management Services, Inc.Claims Associate - Workers CompensationNaperville, IL$20–$24 / hourMental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.
General Liability Claim Representative TravelersGeneral Liability Claim RepresentativeChicago, IllinoisInvestigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Complex Claims Consultant - Medical Malpractice CNAComplex Claims Consultant - Medical MalpracticeChicago, IllinoisResolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority. In this Medical Malpractice focused Complex Claims Consultant position, you will be responsible for the overall investigation, management and resolution of Allied Healthcare Provider claims in multiple states within your assigned jurisdiction including matters involving nurses, therapists, counselors or other healthcare provider or facility insureds.
Complex Claims Consultant - Medical Malpractice CNA Financial Corp.Complex Claims Consultant - Medical MalpracticeDowners Grove, IL$72,000–$141,000 / yearPerforms a combination of duties in accordance with departmental guidelines: Manages an inventory of highly complex commercial claims, with large exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. Resolves claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
NewAuto Claims Adjuster Trainee Warrior Insurance NetworkAuto Claims Adjuster TraineeBedford Park, IL$20–$30 / hourFull timeKnowledge and skills required for the position are:Excellent analytical, organizational, interpersonal and communication (verbal, written, and phone) skillsPrevious customer service experienceReady to join our team? To excel as a Full-Time Auto Claims Adjuster Trainee at Warrior Insurance Network, you'll need a dynamic skill set that empowers you to navigate the fast-paced insurance landscape effectively.
Employment Practices Liability Claims Analyst The Hartford Insurance Group IncEmployment Practices Liability Claims AnalystNaperville, IL$82,800–$124,200 / yearCandidates should demonstrate the following competencies: Excellent oral and written communication skills; Strong strategic thinking abilities and execution skills; An ability to communicate thoughts clearly and concisely, and to influence and persuade others; Superior interpersonal skills, with an ability to work well as part of a team and/or in supporting roles. Experience, education and skills: Bachelor's degree required; professional designation and/or legal degree a plus; Insurance company (or law firm) experience a plus; Basic knowledge/understanding of professional lines, and/or litigated coverage and liability exposure desired; EPL a plus.
Senior Claims Specialist Professional Liability Non Profit D&O W. R. Berkley CorpSenior Claims Specialist Professional Liability Non Profit D&ONaperville, IL$135,000–$155,000 / yearAt Berkley Program Specialists, we are dedicated exclusively to program business and excel at partnering with program administrators who possess significant underwriting expertise for homogeneous, niche classes of business. This role requires deep technical expertise in claims-made coverage forms, strong analytical and negotiation skills, and a commitment to delivering exceptional customer service to insureds, brokers, and legal partners.
Remote Disability Claims Specialist AxelonRemote Disability Claims SpecialistHometown, ILRemote$40–$50 / hourManage an assigned caseload of moderately complex claims, including pending, ongoing/active, and appeal reviews. Communicate proactively with claimants and/or their representatives to gather essential details and provide clear updates.
Disability Claims Specialist (Part Time) AxelonDisability Claims Specialist (Part Time)Hometown, ILRemote$40–$50 / hourManage an assigned caseload of moderately complex claims, including pending, ongoing/active, and appeal reviews. Communicate proactively with claimants and/or their representatives to gather essential details and provide clear updates.
Disability Claims Specialist AxelonDisability Claims SpecialistHometown, ILRemote$40–$50 / hourCommunicate proactively with claimants and representatives, demonstrating empathy and active listening. Interact and communicate effectively with claimants, customers, attorneys, brokers, and family members.
NewSenior Commercial Claims Adjuster - Auto and General Liability BI - Municipality Claims GallagherSenior Commercial Claims Adjuster - Auto and General Liability BI - Municipality ClaimsRolling Meadows, IllinoisRemoteFull timeWork in partnership with our clients to deliver innovative solutions and enhance the claims management process • Think critically, solve problems, plan, and prioritize activities to optimally serve clients . How you'll make an impact : • Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
Senior Commercial Claims Adjuster - Auto and General Liability Municipality Claims GallagherSenior Commercial Claims Adjuster - Auto and General Liability Municipality ClaimsRolling Meadows, IllinoisRemoteFull timeWork in partnership with our clients to deliver innovative solutions and enhance the claims management process • Think critically, solve problems, plan, and prioritize activities to optimally serve clients . How you'll make an impact : • Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.