Senior Claims Specialist, Commercial E&O AXA SASenior Claims Specialist, Commercial E&OAtlanta, GA$105,300–$184,400 / yearBy combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. This includes, building and refining effective working relationships with insured, brokers, claim handlers, underwriters, co-insurers, excess and reinsurers as well as external vendors including investigators and legal counsel.
Litigation and Claims Associate, Residential The RMR GroupLitigation and Claims Associate, ResidentialAtlanta, GeorgiaRMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR’s vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE.
Bilingual Spanish Claims Adjuster, Bodily Injury ReservBilingual Spanish Claims Adjuster, Bodily InjuryAtlanta, GeorgiaManage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders. Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry.
Claims Management Analyst American International GroupClaims Management AnalystAtlanta, GAOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
Warranty Claims Investigator Amrize LtdWarranty Claims InvestigatorGARemoteRemote workforce position with regular travel in the field performing in-depth investigations to complete analysis of roofing systems exhibiting issues, requiring extensive knowledge of all construction practices as they relate to Elevate/GenFlex roofing systems. Quick and thorough completion of all paperwork including photographs related to each claim to properly document Amrize Building Envelope position for presentation and future reference including possible litigation.
Claims Specialist, Design Professional AXA SAClaims Specialist, Design ProfessionalAtlanta, GA$88,500–$154,900 / yearEnsuring all documentation is present in the claim file and ensuring that Claims Handler Guidelines and protocols are followed Maintaining high-quality relationships with insureds and brokers through frequent contact and responsiveness to their needs, including promptly reviewing contracts for insurability when requested. Proactively managing Design Professional liability claims across multiple jurisdictions, including initial review, coverage evaluation, developing resolution strategies, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the insured and AXA XL.
Claim Specialist - Complex Liability Solutions The Hartford Insurance Group IncClaim Specialist - Complex Liability SolutionsAlpharetta, GA$107,600–$161,400 / yearWork closely with TPAs to address time limit demands, evaluate extra contractual exposure evaluations and other issues of complexity; Partnering with CLS underwriters to effectively communicate the value of the CLS claims model to prospective insureds, agents and brokers; Providing support to the CLS business unit to explain, evaluate and address claim trends and developments for both prospective and current insureds; and. As a Claim Specialist for Complex Liability Solutions in the Hartford Global Specialty (HGS) Liability Major Case Unit, you will be responsible for handling a caseload of bodily injury and non-bodily injury claims that involve complex coverage and liability issues.
Quality Engineer Executive Recruiting GroupQuality EngineerValdosta, GeorgiaManages customer and factory Claim process by: Reviewing customer maintenance records, recommending / implementing corrective actions to reduce warranty returns / claims, making decisions on warranty resolution, providing management monthly reports on claims data. Approves all technical reports associated with a customer order by: Reviewing outgoing open circuit voltage readings (OCV), commission charge OCV report, capacity test report and other data / reports as required.
(USA) Optician Single License Walmart Inc(USA) Optician Single LicenseBuford, GA$33–$41 / hourSells Optical products and services by assisting Members with purchasing decisions measuring adjusting and repairing frames and lenses completing eyewearcontact lens orders identifying and verifying prescription information completing and maintaining paperwork forms and other required documentation collecting payments for doctor services and performing and recording results of optometric pretests. Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent.
NewFull-Time Optician Sam''''''''s Club Walmart IncFull-Time Optician Sam''''''''s ClubAlbany, GA$26–$34 / hourSells Optical products and services by assisting Members with purchasing decisions measuring adjusting and repairing frames and lenses completing eyewearcontact lens orders identifying and verifying prescription information completing and maintaining paperwork forms and other required documentation collecting payments for doctor services and performing and recording results of optometric pretests. Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent.
NewSpecialist I, EDI NextGenSpecialist I, EDIGeorgiaThe Specialist I, EDI provides technical analysis and support to both internal and external customers on EDI-related issues (i.e., electronic exchange of data including enrollment, claims, payments, and clearinghouse activities) Lead, coordinate and administer key process improvement to EDI implementations. Ability to: Manage multiple tasks and prioritize in a fast-paced environment, utilize tools and resources to ensure that functions are efficient, accurate, and timely, navigate a computer while on the phone, read and understand X12 raw data files, use multiple online portals to complete responsibilities.
Customer Service Representative - State Farm Agent Team Member Drew Creswell - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberAugusta, GAFull timeAs a Customer Service Representative - State Farm Agent Team Member with Drew Creswell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Insurance Account Position - State Farm Agent Team Member Ryan King - State Farm AgentInsurance Account Position - State Farm Agent Team MemberAtlanta, GAFull timeAs our Insurance Account Position - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. ROLE DESCRIPTION: Ryan King - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships.
Customer Service Representative - State Farm Agent Team Member Brandon Burke - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberRome, GAFull timeAs a Customer Service Representative - State Farm Agent Team Member with Brandon Burke - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Trent Lewis - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberLawrenceville, GAFull timeAs a Customer Service Representative - State Farm Agent Team Member with Trent Lewis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Mary Miller - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberRockmart, GAFull timeAs a Customer Service Representative - State Farm Agent Team Member with Mary Miller - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Taryn Reiss - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberJohns Creek, GAFull timeAs a Customer Service Representative - State Farm Agent Team Member with Taryn Reiss - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Before becoming an agent, I worked as a sales leader after previously serving as a State Farm agent, giving me a strong background in leadership, sales, and team development.
Customer Service Representative - State Farm Agent Team Member Jake Stanley - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGriffin, GAFull timeAs a Customer Service Representative - State Farm Agent Team Member with Jake Stanley - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Jared Mula - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberAtlanta, GAFull timeAs a Customer Service Representative - State Farm Agent Team Member with Jared Mula - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Celia Sandoval - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberRoswell, GAFull timeAs a Customer Service Representative - State Farm Agent Team Member with Celia Sandoval - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. We believe our team is our greatest asset and are dedicated to creating a supportive, collaborative workplace where employees are encouraged to grow professionally while making a difference in the lives of our customers every day.
Customer Service Representative - State Farm Agent Team Member Ryan King - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberAtlanta, GAFull timeAs a Customer Service Representative - State Farm Agent Team Member with Ryan King - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Specialist 1 AIM Aon CorporationCustomer Service Specialist 1 AIMAlpharetta, Georgia$40,000–$45,000 / yearAs part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our business group within Aon Integramark, a debt cancellation service administrator for the U.S. lending industry. Provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs.
Senior Claim Specialist- GL Mid Market AXA SASenior Claim Specialist- GL Mid MarketATLANTA, GAYou will report to the Claims Manager - Middle Market, Americas Region What you will bring We're looking for someone who has these abilities and skills: Required Skills and Abilities: Broad Property and Casualty claim experience: at least 5 years of experience handling with a focus on litigated and non-litigated general liability claims. By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
Risk Management Coordinator Northside Hospital Inc.Risk Management CoordinatorCumming, GeorgiaFull timeRecommends planned interventions to prevent future risks, working with appropriate departments, such as recommending policy and procedure changes or providing educational in-services, as needed. - Responsible for Incident Reporting system for assigned location including working with IT on updating users such as Gatekeepers and level 2 reviewers, adding or removing departments, and adding or removing categories, as approved.
(USA) Service Shop Repair Technician - Valdosta, GA (3rd Shift) Walmart Inc(USA) Service Shop Repair Technician - Valdosta, GA (3rd Shift)Valdosta, GA$30–$33.50 / hourAs a Service Shop Repair Technician, you'll perform minor to intermediate inspections, diagnostics, repairs, and replacements across Walmart equipment-trailers, tractors, yard trucks, shop equipment, and service vehicles. Perform minor to intermediate inspections, repairs, and replacements on Walmart equipment (trailers, tractors, yard trucks, shop equipment, service vehicles).
NewConstruction Bodily Injury Claim Specialist The Hartford Insurance Group IncConstruction Bodily Injury Claim SpecialistAlpharetta, GA$121,000–$140,000 / yearThese claims will involve both primary and excess coverages and often involve complex fact patterns requiring analysis of contracts between parties to determine indemnity and contribution obligations and risk transfer opportunities. As a Claims Specialist, you will be responsible for handling a caseload of higher complexity, higher exposure, bodily injury, and construction related bodily injury claims from inception to final disposition.
NewDental Treatment Coordinator JLM Dental StudioDental Treatment CoordinatorEast Point, GA$24–$30 / hourThese qualifications collectively contribute to a successful dental office treatment coordinator who can provide excellent patient care, efficiently manage administrative tasks, and contribute positively to the overall functioning of the dental practice. You'll manage appointment schedules, facilitate seamless communication between patients and our dental team, and assist with financial aspects of treatment plans, ensuring clarity and satisfaction.
NewMitigation Reconstruction Project Manager All Dry Services of AtlantaMitigation Reconstruction Project ManagerMarietta, GAFull timeThis role manages mitigation (water, fire, mold, biohazard) and reconstruction phases, coordinating crews, subcontractors, and vendors, while serving as the primary point of contact for customers and insurance partners. The Mitigation & Reconstruction Project Manager oversees restoration projects from emergency response through reconstruction, ensuring high-quality results delivered on time and within budget.
(USA) Asset Protection Operations Coach Walmart Inc(USA) Asset Protection Operations CoachValdosta, GA$65,000–$100,000 / yearBachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
NewAsset Protection Operations Coach Wal-Mart Stores EastAsset Protection Operations CoachValdosta, GeorgiaBachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Claims Adjuster, Warranty American International GroupClaims Adjuster, WarrantyAtlanta, GAAIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Position Overview: Reporting to a Claims Team Manager, the Adjuster, Complex Claims works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team.
NewAsset Protection Operations Coach Walmart IncAsset Protection Operations CoachValdosta, GA$65,000–$100,000 / yearBachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experience. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
NewClaims Medical Record Retrieval Specialist TRC Talent SolutionsClaims Medical Record Retrieval SpecialistAtlanta, GEORGIAAt TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers. Job Title: Medical Records Specialist Location: Buckhead, GA (Hybrid) Shift: M-F 9am-5pm Pay: $19/hour About the role: The Medical Record Specialist is responsible for obtaining, organizing, and verifying medical records required for claims processing and compliance.
NewVoluntary Benefits Wellness Claims Specialist New York Life Insurance CoVoluntary Benefits Wellness Claims SpecialistGARemote$40,000–$52,000 / yearAs part of this effort, we are seeking Wellness Claim Specialists to support our VB customers by administering wellness claims-one of the most frequently utilized benefits under our accident, critical illness, and hospital indemnity products. We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
Real Estate & Title Processor RE GlobalReal Estate & Title ProcessorTucker, Georgia$18–$22A federal mortgage compliance organization is seeking an experienced Federal Real Estate & Title Processor to support ownership and reconveyance functions under a federally regulated mortgage servicing contract. Ownership & Deed Review: Review recorded foreclosure deeds, trustee deeds, warranty deeds, quit claim deeds, and corrective instruments.
Experienced Catastrophe Claims Representative Auto-Owners Insurance CoExperienced Catastrophe Claims RepresentativeNewnan, GAThe position requires the following, but is not limited to: Frequent travel up to 21 days at a time and is required upon short notice to location of catastrophe, which would most likely be out of state. Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses.
Field Claims Representative Auto-Owners Insurance CoField Claims RepresentativeKennesaw, GAAbility to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents). This job requires mastery of claims handling skills and requires the person to: Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability.
Senior Property Claims Adjuster (Complex, Large Loss Claims) HCC Life Insurance CompanySenior Property Claims Adjuster (Complex, Large Loss Claims)GARemoteThe Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC § 1033(e))(the "VCCLEA"), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. In this role, you will handle claims from initial investigation through resolution, applying advanced coverage knowledge and strong analytical judgment to deliver fair, timely outcomes while providing exceptional service to our insureds and partners.
NewProcessor - Title Documents Dealer Services NetworkProcessor - Title DocumentsMarietta, GeorgiaDue to the nature of the confidential documents, we work with, no cell phones, Bluetooth or smart watches are allowed at the employees’ workstation, we do provide lockers to store your personal items. Ability to effectively present information in one- on-one and small group situations to customers, clients, and other employees of the organization.
Senior Claims Specialist, Excess Casualty Claims - NA AXIS Capital Holdings LtdSenior Claims Specialist, Excess Casualty Claims - NAAlpharetta, GA$140,000–$160,000 / yearSenior Claims Specialist, Excess Casualty - North America Claims Job Code 13573 About the Team AXIS is hiring a Senior Claims Specialist, Excess Casualty, to support its expanding presence in North America's Excess market. About You We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.
Claims Manager - Excess Casualty Claims AXIS Capital Holdings LtdClaims Manager - Excess Casualty ClaimsAlpharetta, GA$160,000–$190,000 / yearClose collaboration with the Specialty Complex Claims team with regard to coverage disputes, including litigation and arbitration matters initiated by Axis issuing companies and when Axis issuing companies are parties to such litigation; Collaborating across disciplines and business units, including: the general counsel team overseeing errors and omissions issues arising from claims handling. Identifying, liability and coverage trends and issues with both individual and portfolio impact and formulating the processes and strategies for handling such claims as well as ensuring accurate and consistent claims management across impacted underwriting segments and lines of business.
Job Cost Accountant / Claims Manager Paul DavisJob Cost Accountant / Claims ManagerSavannah, GAThe Job Cost Accountant / Claims Manager plays a dual role, responsible for managing all aspects of job cost tracking, financial reporting, and budgeting for restoration and reconstruction projects, while also overseeing the intake and management of insurance claims. Paul Davis Restoration, Inc. is a national franchise organization specializing in property damage emergency services, restoration, and reconstruction for residential and commercial properties impacted by water, fire, mold, storms, and other disasters.
Claims Auditing Specialist IV Kaiser PermanenteClaims Auditing Specialist IVAtlanta, GASupports the resolution of payment discrepancies for services by: using advanced knowledge of business practices to select and use collection and recoupment strategies needed to remediate payments from members or provider services; responding to findings and/or disputes between KP and payers, which requires expertise and judgment, escalating as needed; communicating with other departments to ensure compliance and payment accuracy from outside providers are documented; and monitoring and posting specialized transactions, refunds, adjustments, or overpayments to notify members and providers of payment owed. Investigates claims reviews and appeals by: performing comprehensive, moderately complex audits of medical claims payment and invoice data (e.g., claim adjustments, refunds, provider disputes) to validate conformance with specified coverage policies and payment methodologies using independent judgment; and analyzing data to identify problems of a moderate scope relating to service utilization, utilization review, referrals, transfers/diverts, claims and financial strategies of providers.
NewProperty Adjuster Insurance Claims Elevate Claims SolutionsProperty Adjuster Insurance ClaimsFayetteville, GeorgiaElevate Claims Solutions is founded on the belief that human experience and claim quality are the essence of profitable growth and retention for our adjuster partners, our clients, and ourselves. Valuing our partnerships with our carrier clients; recognizing and maximizing the ways in which our Elevated Claims Handling can support them and their policyholders.
Cyber Claims Counsel At-BayCyber Claims CounselAtlanta, GA$120,000–$150,000 / yearDesire to have an impact far deeper than just the claims that you manage by collaborating across the company to understand the risks our insureds face and consistently improve our underwriting technology and products. With 98% of cyber insurance claims in the past five years coming from small and mid-size businesses with revenue under $2B, providing an integrated solution to help manage risk is more critical than ever.
Claims Specialist At-BayClaims SpecialistAtlanta, GA$80,000–$95,000 / yearDesire to have an impact far deeper than just the claims that you manage by collaborating across the company to understand the risks our insureds face and consistently improve our underwriting technology and products. At-Bay claims works closely with our security, cyber research, product and underwriting teams to connect the dots across rich data and improve At-Bay's ability to underwrite cyber risk.
Bodily Injury Claims Specialist Auto-Owners Insurance CoBodily Injury Claims SpecialistDuluth, GAThe position requires the person to: Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination, and perform other functions or duties to properly adjust the loss. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Cyber Claims Advocate Marsh & McLennan Companies IncCyber Claims AdvocateAtlanta, GA$84,700–$180,300 / yearLiaises with clients, and third parties as necessary such as attorneys and technology forensic firms, for claim/events-related issues or client service concerns to resolve complex issues with insurers on claims notifications, updates, information requests, the hiring of professionals, queries, acknowledgements or other issues, payment issues, keeping all relevant parties informed, as appropriate, of any potential problems, contentious claims or general claims trends. Reviews incoming documentation and new claims notifications of a complex nature or for large and/or complex clients, informs all relevant parties of any potential problems or contentious claims, and refers to Claims Advocates as needed.
Manager, Claims Customer Service Call Center Brickhouse ResourcesManager, Claims Customer Service Call CenterAtlanta, GAMonitor staffing levels, schedules, call volume, service levels, abandonment rates, productivity, quality results, and customer experience measures. Oversee escalated customer, agent, and provider inquiries and coordinate with internal departments to resolve complex issues.
Claims Account Representative Southeastrans, Inc.Claims Account RepresentativeVilla Rica, GAAnswers incoming requests in a friendly manner, responds to routine questions; inputs and/or logs information received into the computer equipment; directs requests to the appropriate department or agency for further action. Resolves claims problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.