Your Impact Partner with client(s), strategists, experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience Develop product vision, strategy, market/user research, by keeping the customer at the center of everything we do while using design thinking tools Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis Establish customer journey mapping to guide product development; then validate that learning with user testing Translate product vision into a roadmap containing well-defined, prioritized features that will realize the product vision and value Validate and present the business case to the C-level executives and lead business reviews to ensure the team prioritizes the right features Serve as a voice of the customer among the cross-functional team, always understanding the customer needs Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes Masterfully apply Lean Agile practices and frameworks Collaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same program increment (PI) objectives Collaborate with system architects to envision and prioritize system enablers Represent industry best practice and market trends to assist the client in maintaining competitive advantage Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority Inspire, lead, and mentor, a high-performing team of Product Analysts to continually facilitate improvements in developing and enhancing best-in-class digital products and services Skills & Experience Deeply rooted in Agile, Lean, and continuous delivery principles that maximize flow of value with a passion to extend this understanding throughout the organization Demonstrated success creating digital products vision, strategy, experience, and enterprise solutions and services - from ideation to launch, including engineering and operational quality Experience working with a multi-disciplinary team on customer-focused products and services Proven ability in collaborating and leading Program Increment (PI) cycles Significant industry knowledge and expertise within industry Proven ability to prioritize multiple demands and obtain buy-in from stakeholders Practice in workshop facilitation to cultivate the ideation Ability to define financials, ROI, KPIs, and forecasts, with success leveraging data to make decisions about product feature increments Proven track record of working with senior client stakeholder and diverse teams as a servant leader and steward of economic and customer value Mastery in leading change and inspire others to change behaviors Influencer in continuous learning and innovation Set Yourself Apart With 5+ years in the U.S. transplant ecosystem with exposure to the Organ Procurement and Transplantation Network Experience working with Organ Procurement Organizations and/or transplant/donor hospitals, with understanding of end-to-end transplant workflows Familiarity with OPTN policies, data submission requirements, and governance processes Understanding of systems and operations associated with United Network for Organ Sharing (or successor operators), including waitlist and allocation concepts Knowledge of transplant data domains and experience working with clinical data from EMRs (e.g., Epic, Cerner, iTransplant, TrueNorth) Ability to translate clinical, regulatory, and stakeholder needs into product requirements and roadmap priorities Certification in Agile methodologies (CSM, SAFe Agilist, PMI-ACP, or equivalent). United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.