Examples of Knowledge and Abilities Knowledge ofApplicable laws, rules and regulations related to the WIC ProgramOffice procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignmentBasic arithmetic (i.e., addition, subtraction, multiplication, division, decimals, percentages, ratios, and fractions)English usage, spelling, grammar, and punctuationPrinciples of effective customer servicePrinciples of nutrition Interviewing, counseling and teaching techniques Types of available community resources The problems, needs, attitudes and behavior patterns of physically, socially, educationally, or economically disabled or disadvantaged people Proper food handling, food safety and sanitation practicesAbility toEstablish and maintain cooperative, effective working relationships with participants, WIC staff, other agencies and the general public Communicate clearly and concisely in English, both verbally and in writing Communicate effectively with people from a variety of social, cultural, ethnic, and economic backgroundsAnalyze situations accurately and adopt an effective course of actionEffectively organize and prioritize work assignmentsKeep accurate and orderly recordsPerform basic mathematical computations accurately and rapidly. Interview and obtain information to determine eligibility Certify clients, issue program benefits, and schedule client appointments Apply and explain complex regulations and procedures Conduct nutrition assessment and review anthropometric, biochemical, clinical, and dietary information Refer clients to WIC Dietitians and other programs in the community Conduct invasive and/or non-invasive hemoglobin testing Counsel clients on baby behaviors and breastfeeding, including basic breastfeeding techniques, problem resolution, and general support for and promotion of breastfeeding Issue, sanitize, and explain use of breast pumps Answer telephones and texts for the WIC Program, give information related to services, schedule appointments, and give referrals for other community services including lactation services None of the above 12 Select the one box that best describes your experience working with diverse clientele, such as individuals from other cultures or those who are economically disadvantaged.