Deerfield, IL30+ days ago
2+ years of experience in IT infrastructure or technical support roles ⢠Strong hands-on expertise with Microsoft Teams (Teams Rooms, telephony) ⢠Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints) ⢠Experience with Crestron AV control systems and Polycom Studio X50 ⢠Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio ⢠Working knowledge of Microsoft 365 administration ⢠Excellent troubleshooting skills and ability to communicate technical concepts clearly ⢠Proven ability to work independently and collaboratively in fast-paced environments ⢠Experience supporting executive-level users with high responsiveness and professionalism ⢠Strong written and verbal communication skills. ⢠Proficient in Microsoft Office Suite, Active Directory MACD, and ServiceNow ⢠Experience with MDM and mobile security platforms (e.g., Intune) ⢠Cloud experience with Azure (server builds, SaaS services) ⢠Working knowledge of Intune, BOX, Okta, and various SaaS providers ⢠Strong networking skills (IP, DNS, ports) and familiarity with SAN/NAS storage ⢠Capable of imaging, configuring, and troubleshooting printers, computers, and servers ⢠Solid understanding of Windows 10/11, Mac OS, on-prem servers, and workstation hardware.