Optimize AI performance through prompt engineering, fine-tuning, structured outputs, and model evaluation to enhance customer service automation.* Develop AI tools and workflows to support implementation of advanced AI systems within customer service operations.* Architect sophisticated agentic AI systems, including routing, handoffs, context propagation, tool selection, and fallback behavior, to improve reasoning and interaction capabilities across complex workflows.* * Bachelor's Degree Bachelor's degree plus 3 years of related work experienceOR advanced degree with 1 year of related work experience* Acceptable areas of study include Computer Science, Artificial Intelligence, or Related FieldMaster's/Advanced Degree Computer Science, Artificial Intelligence, or Data Science (Preferred).