Uses test sets to localize troubles, determine necessary repairs, and makes changes of cable pairs as neededObtains knowledge of RUS, NEC, and other industry specifications or instructional material required to accomplish the jobSubmits sketches and measurements and makes staking sheets when assignedTests telephone plant items, reports unsatisfactory conditions, and conducts minor central office repairs as neededResponsible for accepting special projects as neededUnderstanding and strictly adhering to the Company's Customer Proprietary Network Information (CPNI) policy while appropriately maintaining the confidentiality of customer recordsUnderstanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needsBuilding and maintaining a good rapport and cooperative relationship with customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actionsBeing an advocate for Company programs and special events while taking initiative to participate and volunteering readily when opportunities arisePerforming all other duties and responsibilities as assigned. This also includes all key systems and ISDN, Internet, Wireless, FTTH, and DSL wireless servicesMaintains residential, and business services, which includes telephone, video, ISDN, Internet, wireless, DSL, FTTH, and all types of key systems, from customer trouble reportsEnsures all FCC leak tests are completed on time and files written test results with the Company Engineer/Repair supervisorInstalls, repairs, and maintains customer and business carrier systems, voice frequency repeaters, and all associated equipmentInstalls grounding protection from unwanted electrical surges.