troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.); supporting windows networks (AD, Users, profiles, file permissions); Basic knowledge of network (Cabling, connectivity, networking, etc); Basic knowledge of virtualization methods (VMWare); Basic knowledge in Client/Server environments (Citrix terminal server); Working on documentation and capacity management. installing, configuring, and maintaining devices operating on the local network including PCs, printers, etc, supporting and troubleshooting equipment and peripherals (HDD, mice, keyboards, printers, etc.) : installing, configuring and diagnosing office applications (MS Office, Adobe, Autodesk, IE, RDS, etc) according to specifications.