Kalamazoo, Michigan9 days ago
Electronic Data Interchange(EDI) Orders: Oversee and maintain the integration of all supporting systems with SAP, including Vertex for sales tax, ServiceMax for service orders and contracts, and Salesforce for upfront sales, ensuring seamless data flow across platforms; proactively monitor integration processes, identify potential points of failure, and collaborate with IT and relevant teams to resolve issues, preventing disruptions in business operations and ensuring accurate reporting and compliance. Disputes and Resolution: Manage the end-to-end process for dispute resolution with large distributors, including the potential creation and maintenance of a case management process that ensures disputes are swiftly communicated to and investigated by the appropriate teams (e.g., Customer Care, Channel Partners, Distribution, Service, Pricing); collaborate cross-functionally to ensure timely resolution of disputes, short payments, and deductions, while maintaining strong distributor relationships and ensuring minimal impact on revenue.