UNKNOWN

FEED

Your responsibilities will include, but are not limited to:Develop and maintain Subject Matter Expert (SME) level knowledge of the relevant brand and customer workstreams for the specific assigned programLearn and utilize protocols to respond to customer phone, chat, fax, SMS / text, mail, and e-mail inquiries as well as other communication channels in a prompt and courteous mannerProfessionally and compliantly interact with customers, relevant *** associates, and other external contacts during inbound and outbound phone callsManage assigned cases throughout the patient journey; perform proper and timely escalation, tracking, triage and follow-up where requiredHandle complex interactions and/or cases as it pertains to navigating insurances and financial assistanceAdhere to call guides, job aides and work instructions for case processing and case cadence Adhere to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity, and quality metricsLeverage dual monitors and technological solutions to support Case Management activitiesAccurately and concisely document all interactions to inform cross-functional partners on the relevant status detailsPromptly and courteously respond to tasks and notifications from PSC counterpartsAs applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to SupervisorsResponsible for identifying and reporting adverse events via the established *** systems as per applicable processesWhat you ll bring to the role:Education:High School Diploma required, associate or BS/BA degree preferredTravel requirements:This job requires you live within 90 miles of the Tempe, AZ site of ***Proximity and ability to commute to work onsite in Tempe, AZ as required by our hybrid model and for occasional meetings or events. Other Work Requirements:When working from home, a quiet dedicated space with internet/WiFi service or the ability to obtain such service where the employee can work without interruptionAbility to complete all calls once they have begun to ensure no interruption of serviceFor Patient Support Center (PSC) Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete initial training, including passing simulations and become certified to do the roleRequired Experience:Minimum 3 years of relevant patient service support experience (such as Healthcare, Pharmaceuticals, Patient Services or Contact Center ExperienceStrong interpersonal, telephone and verbal communication skills, including the ability to project warmth and compassion while effectively and efficiently conveying informationExcellent written communication skills including the ability to interpret, capture and document the essence of and next steps for customer conversations in a clear and cogent wayMust follow oral and written directionsAbility to multitask and balance multiple priorities at onceComputer literacy in with email, video conferencing systems, and data entry/case management systemsPreferred Experience:Experience working with Salesforce or other CRM platformsStrong business acumenBi-lingual, Spanish speaking preferredTherapeutic area experienceNo therapeutic area experience required.

Aequor Technologies LLC

Case Manager

jobdiva

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Southwest Behavioral & Health Services Careers

Case Manager - SMI

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OTHER

This position focuses heavily on discharge planning and coordinating post-acute care to ensure safe, efficient patient transitions. Great opportunity for an experienced Case Manager who excels in discharge planning and patient care coordination.

Talented Medical Solutions

RN Case Manager – Travel Glendale, AZ

WorkWolf

Systems Access & Security: Ability to Log in to secure systems (e.g., VPN, EHR portal), lock a computer screen when unattended, manage strong passwords, and recognize suspicious emails or links. This role operates within established regulatory and organizational policies, applying case management processes and service strategies that align with network management and clinical coverage guidelines.

YEAR

<p>CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all. </p>

CVS Health Corp

Case Manager Registered Nurse (Remote)

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Once they have directly supervised the integrated care process within (3) years with the organization, hold a certification in case management from the following certifications; Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC). Active and current certification in case management from the following certifications; Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC).

Blue Cross Blue Shield of Arizona

Manager, Integrated Care (case management) - Hybrid

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Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working in any Banner Staffing (BSS) Behavioral Health role in Arizona must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Banner Health

Behavioral Health Case Manager LMSW LCSW LPC LAC

Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. A RN who resides in a compact state is required to have an active multistate license through the Nurse Licensure Compact (NLC), allowing practice across participating states with one license.

Case Manager, Registered Nurse

Pre-Employment Requirements: • Candidate must be an Arizona licensed Registered Nurse in good standing OR possess a Bachelor Degree in Social Work (SW), OR Psychology, Special Education or Counseling AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental illness (SMI); OR candidate must have a minimum of two (2) years’ experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental illness (SMI). • A Bachelor’s Degree in Human Services, Behavioral Science or related field AND have at least one (1) year experience providing case management services to persons who are elderly and/or persons with physical or developmental disabilities and/or members determined to have a Serious Mental illness (SMI) OR have at least three (3) years’ experience working with or for individuals with intellectual or developmental disabilities.

Arizona Department of Administration

Case Manager 2

Case Manager 2 - Skillbridge

Coordinates care with a client's family, behavioral and general medical providers and other involved supports including educational, social, judicial, and other State agencies. Duties May Include: Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with clients receiving medication assistance services for MAT program.

Terros, Inc.

MAT Case Manager - Phoenix, AZ 85008 (9377)

Participates in outreach to Medicare Advantage (MA) members for the Telephonic Care Management Program, including in-home, facility or community visits for members when clinically indicated and in support of Complex Care Management goals. Our provider network is comprised of more than 6,000 health care providers, including primary and specialty care physicians, hospitals and ancillary providers.

HOUR

Arizona Priority Care

RN Case Manager

Manatal

Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families. Our Express Plus program offers short-term observation and psychiatric support for patients who are stable but require medication management and care coordination .

MIND 24-7

Crisis Case Manager - Behavioral Health

GreenHouseAPI

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights.

Morgan & Morgan, P.A.

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You will also provide supportive services including, but not limited to assistance in maintaining, monitoring and modifying covered behavioral health services, interacting with the member, their family or other involved parties to maintain or enhance member functionality, and identifying necessary resources to meet members’ needs. You will partner with members to develop a role for themselves outside of their mental illness, while focusing on expected outcomes of increased employment, meaningful community activity, independent living status, and social network.

Southwest Network Company Brand

Southwest Network

Terros Health

MAT Case Manager - Phoenix, AZ 85008 (9668)

Identify appropriate providers and facilities through the continuum of care and communicate with an interdisciplinary team to develop and maintain positive working relationships with members, families, and providers. This includes the ability to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist: to lift, carry, push, and/or pull a moderate amount of weight.

Community Partnership of Southern Arizona (CPSA) Inc

Care Coordinator/Case Manager - Phoenix, AZ (Phoenix Clinic)

Individual must be accountable for the scope of their work and able to work independently to manage their caseload as well as with a team of 12 Case Managers to ensure the entire hospital receives needed Case Management services. Experience working with patients and families that have acquired brain injuries or with Medically Complex Patient Populations that have chronic disabilities and multiple social and medical community resource needs.

Brooks Rehabilitation Hospital

Case Manager, New Inpatient Rehabilitation Hospital (3441)

FULL_TIME

Join Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.

Encompass Health Rehabilitation Hospital of Scottsdale

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This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. As a High Value Case Manager, you must be highly organized and able to work on a varied caseload, take pride in what you do, you will assist the attorney in developing settlements, preparing documents and correspondence as needed.

Case Manager Jobs in Phoenix, AZ

Case Manager Aequor Technologies LLC

Case Manager - SMI Southwest Behavioral & Health Services Careers

RN Case Manager – Travel Glendale, AZ Talented Medical Solutions

Case Manager Registered Nurse (Remote) CVS Health Corp

Manager, Integrated Care (case management) - Hybrid Blue Cross Blue Shield of Arizona

Behavioral Health Case Manager LMSW LCSW LPC LAC Banner Health

Case Manager, Registered Nurse CVS Health Corp

Case Manager 2 Arizona Department of Administration

Case Manager 2 - Skillbridge Arizona Department of Administration

MAT Case Manager - Phoenix, AZ 85008 (9377) Terros, Inc.

RN Case Manager Arizona Priority Care

Crisis Case Manager - Behavioral Health MIND 24-7

Case Manager Morgan & Morgan, P.A.

Case Manager Southwest Network Company Brand

Case Manager Southwest Network

MAT Case Manager - Phoenix, AZ 85008 (9668) Terros Health

Care Coordinator/Case Manager - Phoenix, AZ (Phoenix Clinic) Community Partnership of Southern Arizona (CPSA) Inc

Case Manager, New Inpatient Rehabilitation Hospital (3441) Brooks Rehabilitation Hospital

Case Manager Encompass Health Rehabilitation Hospital of Scottsdale

High Value Case Manager Morgan & Morgan, P.A.

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