The Employee Services Unit (ESU) is a global HR Shared Services center that provides customer support, program design and operational excellence across a diverse spectrum of HR domains: Benefits, Contact Center, Leave of Absence, Learning, Onboarding, Payroll, Staffing, Talent Management, Work Arrangement, and Workforce Data Management. As a part of the Leave of Absence (LOA) team, the Specialist, LOA Case Manager will apply understanding and knowledge of Travelers leave of absence policies, procedures and the absence management system and utilizes that to ensure leaves are handled properly from a compliance, process, and experience standpoint.