Las Vegas, NV30+ days ago
Responsibilities: • Provide remote technical support/assistance troubleshooting product installation and service issues via telephone, remote assistance tool, or email • Handle technical calls from contractors, assist contractors as well as work with manufacturers • Design and implement training curriculums for both contractors and internal associates • Participation in technical selling to convert contractors to our brands of equipment • Serve as a subject matter expert for contractors/dealers, while, providing HVAC equipment product support with courteous customer support and service • Stay abreast of current installation and service practices and information • Work with vendors towards resolution of issues • Conducts occasional on-site/job site visits to provide technical support and assistance, as needed • Ride along with Territory Managers on Dealer recruitment calls and present features and benefits to the owners and service departments • Facilitate new equipment installations to ensure the customers have a good experience and feel supported. Qualifications: • Degree from an accredited HVAC school or certificate of completion from HVAC technical courses and 5+ years of hands-on HVAC experience, or equivalent combination of education and related experience, required • Understanding of the installation and service of residential and light commercial HVAC equipment, such as furnace, air conditioning, and residential ductless, is required • HVAC Field service, technical support, or certified trainer experience is preferred • Strong computer proficiency including use of Microsoft applications and virtual meeting tools, required • Ability to build PowerPoint presentations and coordinate, facilitate, and lead in-person and remote training sessions, needed • Ability to effectively multi-task and handle deadlines • A positive attitude, passion, and ambition to succeed • Strong attention to detail and accuracy • Ability to learn quickly.