Conducts patient insurance education while operating within established compliance parameters of the company Identifies and effectively communicates opportunities to better the insurance status of the patient to help reduce or alleviate financial risk and burden Provides information to patients to help them find and/or secure options for insurance coverage and other financial assistance programs as necessary Provides a high-level of customer service to patients across multiple DaVita Dialysis facilities to ensure educational needs are met and to ensure patient questions or issues are addressed effectively Completes insurance assessments/evaluations for patients to accurately document patient education sessions Acts as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns Builds and maintains relationships with field partners (e.g. High School Diploma or equivalent is required This role requires basic computer skills, high speed internet (minimum of 40 GB) and a private workspace, and secure transportation to DaVita facilities to perform the duties of the job Minimum of two (1) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) strongly preferred Minimum of two (1) years' experience in a healthcare organization working with clinical staff and patients preferred Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required Power Point preferred Bilingual/Spanish Speaking strongly preferred What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most.