Highland Hills, OH30+ days ago
Counsels patients (or responsible parties) to establish payment method • Contacts patients, in advance of admission, to obtain missing information, particularly patient's signature for accepting obligation to pay • Estimates and informs patient of portion of bill which must be paid directly • Establishes a payment for patients unable to pay the estimated portion of bill upon discharge • Identifies and reports to manager patients with whom payment difficulties arose in the past • Ensures completeness of pre-admission and admission information, following through as needed, to obtain and document missing information/signatures prior to patient's admission date • Checks for, and identifies patients with histories of payment problems, and informs supervisor of any found, prior to patient's admission date • Accurately interprets insurance policy provisions and calculates self-pay portion of patient's bill based on expected length of stay and services rendered, so that final accounting of self-pay amount is within a reasonable variance from estimate • Patiently, clearly, and accurately advises patient of self-pay obligations and estimate and ensures that patient signs acceptance of such obligation on the designated forms • Collects self-pay monies in advance, upon entry, or at discharge according to circumstances • In cases where patient is unable to pay self-pay portion due upon discharge, ensures that a mutually agreed upon payment agreement is documented and signed by all parties, in compliance with established guidelines and procedures • Maintains knowledge of regulatory and compliance requirements related to state and federal agencies such as Medicare, Medicaid, Tricare, Veterans Administration and other demonstrates this knowledge by the accurately obtaining information and updating records to remain in compliance • Collects and Controls cash receipts • Collects patient deductible, co-pays and non-covered patient charge amounts • Maintains and balances cash drawer • Prepares daily cash report and submits to Cashier with collected monies and copies of RelayAccount Report/Daily Deposit Reconciliation • Determines the appropriate amount due from the patient through eligibility and insurance verification, by evidence of the insurance card, or in the event of no insurance, follow Self-pay processes/policies • Maintains control over cash payments, so that receipts balance to cash drawer • Accurately prepares deposit documentation and delivers deposits. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities.