NewCommercial Business Manager Lattice Semiconductor CorpCommercial Business ManagerSan Jose, CaliforniaPartner with field account teams to drive design wins, revenue growth and market share across strategic accounts and segments — identifying commercial opportunities, removing obstacles, and helping to translate account strategy into results that meet corporate targets. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry.
Account Executive II - Large Pro ThumbtackAccount Executive II - Large ProSan Francisco, CaliforniaApply sound judgment and initiative to solve ambiguous business challenges, identify new growth opportunities, and improve sales effectiveness through continuous learning and experimentation This is a role where you will get out what you put in- those that achieve KPI and are ready to work hard are the ones that see sustained success. Drive acquisition and activation of Large Pros through strategic inbound and outbound sales motions, managing complex sales cycles and multiple stakeholders to consistently achieve revenue goals.
National Sales Training Manager, Psychiatry (West Region) Axsome TherapeuticsNational Sales Training Manager, Psychiatry (West Region)San Francisco, CA$140,000–$160,000 / yearOur industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members.
National Sales Training Manager, Neurology (West Region) Axsome TherapeuticsNational Sales Training Manager, Neurology (West Region)San Francisco, CA$140,000–$160,000 / yearOur industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members.
Account Executive - San Francisco, Bay Area ManageCasa Inc.Account Executive - San Francisco, Bay AreaSan Francisco, CAFull timeThe Account Executive is responsible for driving new business growth by managing the complete sales cycle from prospecting and discovery through product demonstrations, proposal creation, contract negotiation, and closing. We help property managers streamline operations, improve communication, automate workflows, simplify accounting, and grow their business through innovative technology and exceptional customer support.
Sales Manager- OEM Accounts Super Micro Computer IncSales Manager- OEM AccountsSan Jose, CA$92,000–$141,000 / yearAbout Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. Job Summary: Supermicro is looking for a highly-experienced, successful and proven Sales Manager- OEM Accounts with experience in OEM / ODM sales focused primarily on server solutions to large enterprise customers.
Partner Sales Manager - West US OneTrustPartner Sales Manager - West USSan Francisco, CA$105,750–$158,625 / yearWe invest heavily in our Sales Team through demand generation, methodology-driven sales philosophy, weekly sales trainings, customer-driven roadmaps, and a readily available executive team to help close deals. OneTrust, the AI‑Ready Governance Platform, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale.
Manager, Enterprise Sales FIGMAManager, Enterprise SalesSan Francisco, CA$155,500–$230,500 / yearJob level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Our next team member will have an agile, dynamic mentality, be comfortable embracing change, a true team-player, and love working with our growing footprint of Fortune 1000 customers.
Senior Customer Solutions Manager , Strategic Accounts Amazon.com IncSenior Customer Solutions Manager , Strategic AccountsSan Francisco, CAYou will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. About the team AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
NewAccount Manager, Voice Collaboration AVI-SPLAccount Manager, Voice CollaborationFremont, CaliforniaFull timeAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. Design and implement focused prospecting tools such as webinars seminars and email campaigns to increase sales and expand our customer base in the designated territory.
Sr. Manager, Visa Crypto Account Management Visa IncSr. Manager, Visa Crypto Account ManagementSan Francisco, CA$153,700–$246,200 / yearMasters, MBA, JD, MD) or 3 or more years of experience with a PhD • Current or former experience in payments or crypto industry are strongly preferred • 6+ years' work experience in investment, strategy, GTM, product, BD or sales in the financial sector with a Bachelor''s Degree, or a 4+ years'' work experience with Master''s Degree • Proven track record in account management, business development, or sales, ideally with complex, multi-stakeholder deals • Deep understanding of blockchain, stablecoins, and the broader digital asset ecosystem • Strong analytical, problem-solving, and project management abilities • Entrepreneurial mindset, comfortable navigating ambiguity and driving initiatives from concept to execution • Demonstrate excellent written and verbal ability to communicate with key stakeholders and present to senior leadership team • Sales experience including running a deal cycle end-to-end and negotiating is strongly preferred • Ability to successfully build strong partnerships with cross-functional teams in a matrixed organization. Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Account Manager I, Transparency Amazon.com IncAccount Manager I, TransparencySan Jose, CAIn this role, you"ll have the unique opportunity to work directly with brands to identify gaps, develop improvements, and enhance self-service tools that impact approximately 52% of the protected territory in the North America region. Innovate and experiment with new approaches to established processes by listening to brand needs, identifying gaps in existing workflows, and providing feedback to improve self-service tools and operational efficiency.
Senior Global Account Executive (Bay Area) Viavi SolutionsSenior Global Account Executive (Bay Area)San Jose, CADuties & Responsibilities: Job Responsibilities/Duties/Tasks: Understand customer system requirements and the unique technical differentiation offered by VIAVI to create high value, winning solutions adopted by the customer: requires strong engagement with key technical influencers. Technically strong in the optics field (thin film coatings, micro-optics, photonic components, light control, etc.) with previous success in design-win driven technical sales roles.
Account Manager- San Jose Oxford Global ResourceAccount Manager- San JoseSan Jose, CaliforniaThis position will identify and visit potential and existing clients, sell Oxford’s technical consulting services, generate and negotiate job listings, and ensure quality customer service. Assist client managers in defining their needs, advise client managers on methods to meet those need, and educate client managers on the Oxford Process.
Account Executive – Startups & ISVs Aivar InnovationsAccount Executive – Startups & ISVsSan Francisco, CaliforniaYou will own end-to-end client relationship management and revenue growth, prospect, qualify, and close new accounts, then grow them through upsell and cross-sell across Aivar’s AI, data, and cloud services. •Build and manage a healthy pipeline of target startups/ISVs in collaboration with marketing and partnerships; run outbound and inbound motions to open new doors.
Tax Manager InsteadTax ManagerSan Francisco, CAWhat makes us unique: we hold full government approvals with the IRS, 48 states, and all cities to e-file 1040, 1041, 1120, 1120S, and 1065, with 706, 709, 990, 5500, 2290, and PPT coming for tax year 2026. Deliver executive-level demos, workshops, and working sessions that show how Instead applies to a firm's actual practice model and return volume.
Account Executive - Oakland, CA TITAN Environmental SolutionsAccount Executive - Oakland, CAOakland, California$60,000–$100,000 / yearThe Account Executive serves as a front-line representative of the company’s brand and works closely with the Client Relationship Manager (CRM) to ensure a smooth transition for newly acquired clients who require ongoing retention support. The Account Executive is responsible for identifying, pursuing, and securing new business opportunities for the company by building relationships with prospective clients, presenting the company’s services, and converting leads into long-term partnerships.
Manager, Enterprise Sales ReductoManager, Enterprise SalesSan Francisco, CaliforniaWe’ve grown rapidly, increasing revenue 8x year over year and partnering with hundreds of companies, from leading AI teams like Harvey, Vanta, and Scale, to enterprise customers across FAANG and top trading firms. Reducto has raised over $100M from world-class investors including a16z, Benchmark, and First Round Capital, and are hiring a Founding Enterprise Front-Line Manager to build and lead the team responsible for Reducto’s most strategic customer relationships.
Manager, Mid-Market Sales - San Francisco DatadogManager, Mid-Market Sales - San FranciscoSan Francisco, CA$125,000–$130,000 / yearThis role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market and selling into companies from 1,000 to 5,000 employees. About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
NewCommercial Sales Account Manager - Bay Area East Bay Tire Co.Commercial Sales Account Manager - Bay AreaSan Jose, CAFull timeThis can include the pushing, pulling, twisting of commercial tires and wheelsDevelop and maintain a thorough knowledge of products and services to provide accurate information to customersAdherence to company and safety policies and procedures REQUIREMENTSMust have at least 2 years' experience working in sales and customer service within the tire, agriculture, construction, automotive or related industriesAssociates Degree in Business Administration or related field preferred. Must have a strong commitment to achieving goals with a teamwork mentalityMust have great communication/interpersonal skills with employees, customers, and departments Must be motivated with a good business sense and understandingMust have good decision making/judgment skillsMust be extremely organized, detail orientated.
NewStrategic Account Executive Elevance Health IncStrategic Account ExecutiveWalnut Creek, CA$125,764–$196,848 / yearLocation: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
Account Executive Neon HealthAccount ExecutiveSan Francisco, CaliforniaTitle Keywords: Account Executive, Enterprise Sales Executive, SaaS Sales, Business Development Manager, Enterprise Account Manager, Sales Representative, Enterprise SaaS, Healthcare Sales, Consultative sales, Sales engineer, Forward-deployed engineer. When Neon succeeds, patients access life-saving treatments without bankrupting their families, while we build an AI automation powerhouse serving healthcare's biggest enterprises.
Account Development Manager - Datacenter Rockwell Automation IncAccount Development Manager - DatacenterSan Francisco, CARemote$142,240–$213,360 / yearBehind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. Experience working with all levels of a manufacturing enterprise - CxO, operations leadership, technical leadership, plant leadership and OEM machine builder.
Regional Account Executive Impec GroupRegional Account ExecutivePleasant Hill, CAWorks with principal team to screen or pre-qualifies client or project leads from market research, referrals, contacts, cold calls, and other sources to establish new client relationships and to ascertain project opportunities, interest/appropriateness, and requirements of follow-up calls. GNU Group helps people find their way by planning, designing, and building possibilities through a human-centered design approach to environmental branding, architectural signage, and wayfinding strategy.
Enterprise Account Executive CXApp IncEnterprise Account ExecutiveSan Ramon, CAOur technologies and solutions help enterprise customers deliver a comprehensive business journey in a work 'fromanywhere' world for employees, partners, customers, and visitors. Position the CXAI platform as a unified solution for digital workplace transformation-encompassing space optimization, employee engagement, and AI-driven productivity enhancements.
Technical Recruiter / Delivery Manager - Entry Level INSPYR Solutions TATechnical Recruiter / Delivery Manager - Entry LevelSan Jose, CARemoteWe are looking for an upbeat and motived Delivery Manager to support our Strategic Accounts Recruiting team, driving business forward by matching top talent to opportunities. Your role will include developing creative recruiting resources to attract qualified professionals interested in contract, contract to hire, and direct hire employment with some of the largest technology companies in the world.
NewAWS FS Ecosystem Business Development Senior Manager Accenture PlcAWS FS Ecosystem Business Development Senior ManagerWalnut Creek, CAThe role focuses on developing and aligning field engagement with AWS, framing the unique value proposition of joint offerings in combination with Accenture professional services, and qualifying opportunities to Stage 1 and supporting further advancement efforts beyond Stage 1. You Are: Key responsibilities of the AWS-focused Business Development Director: Offering Activation & GTM Strategy: Customize the offering activation strategy related to specific AWS platforms or offerings within the assigned territory.
Project Accounting Manager Barry-WehmillerProject Accounting ManagerSan Ramon, CA$95,000–$150,000 / yearBy blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Rooted in our distinct culture of Truly Human Leadership, we cultivate the leaders who will define tomorrow and partner with our clients in the food & beverage, life sciences, industrial, and advanced technology industries to build the future of manufacturing and technology.
Technical Implementation Manager - Embedded Finance AirwallexTechnical Implementation Manager - Embedded FinanceSan Francisco, CaliforniaDrive a core project team across all phases of the sales and delivery lifecycle: pre‑delivery with commercial/sales managers and solution architects, delivery with solution engineers, and post‑delivery with technical account managers and support/operations teams. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Sales Account Manager - Remote PAR TechnologySales Account Manager - RemoteSan Francisco, CARemoteSuccess in this position requires a strategic, commercially minded professional who thrives in executive-level conversations, navigates complex negotiations with confidence, and enjoys turning strong customer partnerships into long-term business growth. In this highly visible role, youll lead complex enterprise renewals, uncover growth opportunities, and partner with executive stakeholders to maximize the value our customers receive from Punchh.
Account Executive - Remote PAR TechnologyAccount Executive - RemoteSan Francisco, CARemoteThe Channel Sales Manager is responsible for driving revenue growth through strategic channel partners, including resellers, distributors, ISVs, referral partners, and technology alliances. The ideal candidate has experience building partner relationships, executing joint go-to-market strategies, and consistently exceeding sales goals within restaurant technology, SaaS, payments, or enterprise hardware.
Account Manager, Enterprise AppboyAccount Manager, EnterpriseSan Francisco, CAFor candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $100,000/year with an expected On Target Earnings (OTE) between $180,000 and $200,000/year (including bonus or commission). Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work®.
Principal Account Manager - Robotics Analog Devices IncPrincipal Account Manager - RoboticsSan Jose, CA$142,800–$196,350 / yearDescription: The Principal Account Manager is responsible for developing and executing account strategies for key robotics customers on the West Coast of North America to drive profitable revenue growth, build a strong pipeline of design opportunities, and influence both internal and external new product development. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers.
Strategic Account Manager VirioStrategic Account ManagerSan Francisco, CaliforniaImportant: Find creative solutions to drive revenue for your clients businesses and make Virio indispensable - assist with outbound LinkedIn messages to ICPs who engage, find conferences/podcasts/webinars for the founder/Face of Content to speak at, coordinate successful launches, etc. We’re growing extremely quickly, added $1M ARR in 30 days, and are onboarding customers faster than we can manage—we are now looking for a Strategic Account Manager to help define and scale Virio’s customer success motion.
Consumption Account Manager, Data 360 & Agentforce Salesforce IncConsumption Account Manager, Data 360 & AgentforceSan Francisco, CA$97,140–$209,580 / yearAs a deep subject matter expert, you will have a rare set of technical proficiencies, including: Salesforce Smart: Deep, technical knowledge of the Salesforce platform (Salesforce Admin and Advanced Admin level certifications, hands-on experience with Salesforce Clouds). The Consumption Account Manager, Data 360 & Agentforce, demonstrates deep business, industry, and product knowledge to partner with customers, guiding them to accelerate Data 360 & Agentforce consumption and return on investment with Salesforce.
Senior Account Manager On Board Experiential MarketingSenior Account ManagerSan Francisco, CA$95,000–$125,000 / yearManagement and organization of internal and external workstreams: Manage internal and external program folders and documentation, ensuring materials are organized, up to date, and accessible to account leads, cross-functional teams, and external partners. The Senior Account Manager ensures that programs and marketing strategies successfully promote client brands, products, and services in accordance with client initiatives.
NewCommercial Account Manager -Lead Leavitt GroupCommercial Account Manager -LeadSan Jose, California$130,000–$160,000 / yearLeavitt Pacific Insurance Brokers is seeking a Senior Commercial Account Manager / Team Lead to serve as a technical leader within our Commercial Lines department. This is an excellent opportunity for someone who enjoys managing complex accounts while mentoring others, improving workflows, and helping shape the future of a growing agency.
Strategic Account Manager Coherent CorpStrategic Account ManagerSanta Clara, CAWe are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Strategic Planning - Define and manage a comprehensive customer business strategy; including product roadmap alignment with the business units to address the customer's long-term needs.
Account Manager, Personal Lines Hub International InsuranceAccount Manager, Personal LinesSan Ramon, CaliforniaMaintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data. The expected salary range for this position is $80,000 - $95,000k depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
Account Manager, Personal Lines Hub International LtdAccount Manager, Personal LinesSan Francisco, CAMaintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data. The expected salary range for this position is $80,000 - $95,000k depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
Strategic Account Manager, Whitespace Eaton Corporation PlcStrategic Account Manager, WhitespacePleasanton, CARemote$167,250–$245,300 / yearDefine the overall strategy for the hyperscale integrator accounts and work closely with the Eaton field project management to implement sales plans and manage multi-site order rollouts to achieve sales growth targets and address market gaps. What you'll do: Position Overview: The Whitespace Strategic Account Manager for hyperscale customers will be responsible for developing and implementing plans and programs for developing sales growth for named accounts and the market segments they serve.
NewSenior Commercial Lines Account Manager - Real Estate Focus The Misch GroupSenior Commercial Lines Account Manager - Real Estate FocusWalnut Creek, California$125,000–$150,000 / yearThe successful candidate must have exceptional depth and breadth of experience working primarily with medium to large size commercial accounts and possess a minimum of three to seven years of insurance agency experience in an account management role. We specialize in insurance programs for a variety of industries including construction & development, food & beverage, life sciences & technology, manufacturing, real estate & property management, service, solar/renewable energy, and wholesale & retailers.
Sales Director, Account Executives, Strategic Atlassian CorpSales Director, Account Executives, StrategicSan Francisco, CAWe're leading the way in responsibly integrating artificial intelligence into our cloud products as we aim to migrate our customers to the cloud while building trust through transparency of cost, moving faster with our collaborations, and accelerating our customers' business outcomes and are tasked with constructing and executing a powerful sales strategy. This role includes providing guidance and support to the sales team, actively participating in high-value customer engagements, negotiating deals, and collaborating closely with other departments to ensure a unified approach.
Commercial Account Executive - New Logo Salesforce IncCommercial Account Executive - New LogoSan Francisco, CA$77,550–$130,500 / yearAs a Commercial Account Executive focused on new logo acquisition, you are responsible for breaking into large whitespace accounts and growing revenue across Tech & Media and Consumer Business Services. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $85,300 - $143,600 per year.
Senior Outbound Product Manager, Google Cloud Google LLCSenior Outbound Product Manager, Google CloudSunnyvale, CAPartnering closely with product management and product marketing teams, you will be responsible for developing and executing go-to-market activities that drive business performance, product adoption and customer satisfaction. As a Senior Outbound Product Manager for Google Cloud, you will play a pivotal role as the technical/domain expert who owns the external roadmap for the product, related solutions and competitive differences.
Account Manager, Energy & Industry Hilti IncAccount Manager, Energy & IndustrySan Francisco, CAFor More Information Visit this url https://careers.hilti.group/en-us/jobs/17243-sv/account-manager-energy-industry/ .
District Sales Manager EssilorLuxottica SADistrict Sales ManagerSan Francisco, CA$116,952.32–$187,856.72 / yearWe offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
Senior Account Executive , AI & Digital Natives (Bay Area) Atlassian CorpSenior Account Executive , AI & Digital Natives (Bay Area)San Francisco, CAInside sales creates volume pipeline, works smaller opportunities, and helps surface warm signals, while Senior Account Executives focus on the highest-priority accounts and the most visible commercial moments. Winning here requires more than traditional territory coverage: it requires local ecosystem knowledge, crisp value articulation, and the ability to engage the people shaping these companies early, including founders, CTOs, operators, and the VCs around them.
Account Executive (San Francisco) Fresha.com SV LtdAccount Executive (San Francisco)San Francisco, CA$100,000–$120,000 / yearWhat You'll Do Own a high-volume sales pipeline from prospecting through to close Generate new business through outbound (calls, email, walk-ins) and inbound leads Run efficient, tailored demos that clearly communicate value Close deals quickly while maintaining a high-quality customer experience Understand SMB pain points and position Fresha as a growth solution Build trust with business owners and decision-makers Consistently exceed monthly targets and activity metrics Maintain clean pipeline management and accurate forecasting in CRM Share market insights to help refine messaging and product direction. 2+ years of experience in SMB sales, business development, or account executive roles Proven ability to hit or exceed quota in a high-velocity environment Strong prospecting and closing skills (you're comfortable owning the full cycle) A natural hunter who is also confident running consultative conversations Excellent communication skills-especially with small business owners Highly organized and able to manage multiple deals at once Comfortable in a fast-paced, target-driven environment.
Key Account Manager Power Integrations IncKey Account ManagerSan Jose, CAExperience in power electronics with emphasis on power conversion topologies (Buck, Boost, Fly-back, Forward, LLC, PFC converters). Post-sales support to assist with integration of the product into the design/working scenario or to help the customer out of a problem situation with the product.