Assistant Store Manager - Sales & Service, Full Time, Lynnfield - Williams Sonoma Williams Sonoma IncAssistant Store Manager - Sales & Service, Full Time, Lynnfield - Williams SonomaMA$22–$25 / hourToday, we''re a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we''re always looking for new energy and ideas. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces.
Engineering Project Manager Judge GroupEngineering Project ManagerBraintree Town, MA$60–$80 / yearResponsibilities include technical management and oversight for existing or new projects, acting as client/Company liaison in order to represent the Company’s interests and simultaneously maintain good relationships with clients. By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes.
Project Manager I Environmental Air Emissions Stack Testing Alliance Technical GroupProject Manager I Environmental Air Emissions Stack TestingCanton, MAo Impact/Leadership disposition - creates a good first impression, commands attention and respect, and displays confidence o Communication skills - can communicate clearly and professionally . o Customer Focus - skilled at establishing and maintaining effective customer relationships, gains customers' trust and respect .
NewRetail Assistant Store Manager - Natick Mall Lovisa Holdings Ltd.Retail Assistant Store Manager - Natick MallNatick, MAAssistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. Support Store Manager in training, coaching, and developing store associates.
CRE Portfolio Manager Team Lead - REIT's Citizens Financial Group IncCRE Portfolio Manager Team Lead - REIT'sBoston, MA$225,000–$250,000 / yearComprehensive verbal and written communication skills, able to multi task and function under pressure to meet deadlines, strong organizational skills, customer service, developed influencing and negotiation skills, experience in managing the day to day and annual performance and developmental activities for direct and in-direct reports from entry to expert level PMs. Manages a team of Commercial Real Estate Portfolio Managers and Credit Analysts, including those managing straightforward up to the most complex credits with the most complex corporate organization structures, documentation and/or collateral structures, including those with large exposures in complicated and/or specialized industries.
Contract Site Manager Needed for Canabis Automation company, Location is in MA. Cosha Staffing & ConsultingContract Site Manager Needed for Canabis Automation company, Location is in MA.Boston, MassachusettsThe Site Manager is responsible for overseeing the assembly and installation of tooling, fixtures, and pneumatic devices on the production line. The Site Manager will organize manpower, track materials, and manage resources to meet project deadlines.
Senior Manager, Inventory Accounting JushiSenior Manager, Inventory AccountingLakeville, MassachusettsAt Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. We identify, evaluate, and acquire [ http://u.s.-based/ ]U.S.-based cannabis operations within each state to vertically integrate, produce, and distribute medical-grade cannabis formulations in the United States, offering patients and customers premium cannabis and related products. The position will support the operational leadership for the Grow Processors and Retail operations by providing quality and timely financial data and by working as a business partner with the team to ensure accurate forecast and KPI information is used to drive results.
Senior Logistics Manager Applied Research SolutionsSenior Logistics ManagerBedford, MassachusettsDeliver data-informed insight — Provide regular analytical support on logistics metrics like supply levels, reliability, and maintainability, feeding them into major logistics reviews for informed decision-making. Lead and coordinate all logistics functions — From maintenance strategy and training programs to procurement, supply chain visibility, packaging, handling, and OCONUS transportation, you’ll oversee the full spectrum of logistics support.
Paralegal Manager Freeman, Mathis & Gary LawParalegal ManagerBoston, MassachusettsFreeman Mathis & Gary, LLP is a nationally recognized Am Law 200 law firm with over 500 attorneys servicing clients in 40 offices and 22 states seeking an experienced paralegal to join our Boston, Cherry Hill, Philadelphia, or Newark office. Candidates must have substantive familiarity with the litigation process (i.e., case management, discovery, databases, privilege logs, court filings, e-filing, cite checking) and have the capacity to work both independently and collaboratively in a fast-paced, high-volume environment.
NewCall Center Manager Rodenhiser Home Services IncCall Center ManagerHolliston, MAFull timeThe Call Center Manager oversees a team of Customer Service Representatives, drives performance through coaching and development, manages customer escalations, and partners closely with Dispatch, Service Managers, Install Operations, Sales, and Executive Leadership to ensure seamless communication and operational efficiency. Monitor and manage departmental workflows including calls, tasks, emails, service mailboxes, bookings, and follow-up communications.
Project Manager Babcock Power ServicesProject ManagerMarlborough, MA$125,000–$170,000 / yearTo provide greater transparency to candidates, we include base pay ranges for all US-based job postings that encompass all potential locations and levels for the open positions. The Project Manager is tasked with adeptly overseeing multiple and/or large complex projects throughout the stages of design development, procurement, fabrication, construction, and start-up & commissioning.
NewIntegrated Program Manager Applied Research SolutionsIntegrated Program ManagerBedford, MassachusettsApplied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Support Program Management Reviews (PMRs), milestone reviews, Integrated Master Plan (IMP) and Integrated Master Schedule (IMS) reviews, executive leadership meetings, and other acquisition events.
Thermoforming Manager Top RecruitersThermoforming ManagerMansfield, MassachusettsThe Technical Manager – Thermoforming is responsible for leading the thermoforming technical teams, overseeing maintenance systems, and driving process improvements. This role requires strong leadership, technical expertise, and a focus on continuous improvement to optimize productivity, ensure regulatory compliance, and manage equipment performance.
Assistant Project Manager BIM-EX Harry R FeldmanAssistant Project Manager BIM-EXBoston, MassachusettsManagerReports To:Project Manager/Team LeadDirect Reports (Y/N):NoDepartment:BIM-ExWork Status:Full-time regularFLSA Status:Non-exemptRevised Date:12/20/24Essential Duties and Responsibilities: • Participate in internal team meeting to review scope of modeling and level of. environment, taking responsibility for your work, showing humility in collaboration, prioritizing wellbeing, and leading by example to contribute positively to the overall culture and success of the.
NewSenior Field Marketing Manager - US PerkSenior Field Marketing Manager - USBoston, MassachusettsIn practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. All official communication from Perk will always come from email addresses ending in @ perk.com or @ externalperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page.
Personal Lines Account Manager One DigitalPersonal Lines Account ManagerBeverly, MA$60,000–$80,000 / yearOneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington. Primary Duties and Responsibilities: Build Strong relationships with clients to maintain existing business and to acquire new accounts by consistently providing prompt, accurate, and courteous service.
NewAssistant Operations Manager Clear Channel Outdoor HoldingsAssistant Operations ManagerBoston, MassachusettsThe Assistant Operations Manager assists the Operations Manager in overseeing all operations relating to installation of advertising copy, construction & maintenance of outdoor advertising structures (including electrical), buildings, shops, offices and fleet vehicles. Performs administrative activities necessary for effective management of department, including the selection & development of employees; budget administration; planning, organizing and measuring work performance within the department; and negotiating union contracts (where applicable).
Project Manager I Environmental Air Emissions Stack Testing AllianceProject Manager I Environmental Air Emissions Stack TestingCanton, Massachusettso Impact/Leadership disposition – creates a good first impression, commands attention and respect, and displays confidence o Communication skills – can communicate clearly and professionally. o Customer Focus – skilled at establishing and maintaining effective customer relationships, gains customers’ trust and respect.
Assistant Project Manager The Cook & Boardman Group, LLCAssistant Project ManagerBoston, MASupport project managers in material procurement and order tracking to align with project timelines and construction schedulesCoordinate with vendors, manufacturers, and internal procurement to ensure timely delivery and accuracy of ordersAssist in managing project documentation, including submittals, RFIs, change orders, and closeout packagesMonitor and coordinate subcontractor schedules, performance, and compliance with project scopesCommunicate proactively with general contractors, customers, suppliers, and internal departments in both verbal and written formatsProcess change orders based on customer direction and site conditions, ensuring documentation and pricing are accurateCreate and maintain sales orders, fabrication work orders, and delivery schedules in accordance with internal processesPerform job site visits as needed to support installation progress, verify field conditions, and assist in resolving site-specific issuesSupport collection efforts by coordinating with project teams and clients on outstanding invoices or payment concernsPrepare and submit required project closeout documentation including O&M manuals, warranties, and as-builtsMaintain organized project files and documentation to ensure contract compliance and audit readinessOther duties as assigned to support project execution and customer satisfaction. Excellent organizational and time management skills with the ability to multitask and prioritize effectivelyStrong attention to detail and ability to follow through on assigned tasksSelf-motivated with a proactive approach to problem-solving and project coordinationGood mathematical and analytical skills for reviewing specifications and pricingBasic understanding of commercial construction processes, especially related to doors, hardware, access control, and security systems, preferredFamiliarity with ERP, project management, or quoting software is a plus (e.g., Comsense, Procore, or similar), preferred.
Project Manager VDC Harry R FeldmanProject Manager VDCBoston, Massachusettsproject development, execution, and management Utilizing exceptional technical expertise, problem solving, decisions making, communications, and interpersonal skills, to make a. Meet with clients, design teams, and departmental colleagues, to establish project plans, budgets, and schedules.
Clinic Practice Manager Kaleidoscope ABA Therapy ServicesClinic Practice ManagerMansfield, MassachusettsAdditionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client's insurer. The Clinic Practice Manager will be involved in many facets of the center operations including day-to-day staff and services management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center's operations.
Store Manager in Training O'Reilly Automotive IncStore Manager in TrainingAvon, MA$15–$20 / hourSupport store manager by working with the assistant management team ensuring safety compliance and that all team members receive appropriate training in all areas. Working jointly with district manager and store manager in recruiting, testing, hiring, evaluating, promoting, disciplining and discharging team members under his/her supervision.
Assistant Manager - MA Qdoba Restaurant CorporationAssistant Manager - MANorthborough, MA$19–$23 / hourKEY DUTIES/RESPONSIBILITIES: • Assists the General Manager with new hire recruitment, selection, and training efforts • In conjunction with the General Manager, responsible for the training and development of the restaurant staff; ensuring systems for training employees are fully implemented and followed • Assigns activities and tasks • Complies with all state and federal labor laws and regulations • Manages daily activities to achieve excellence in restaurant operational performance • Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience • Reviews practices and modifies as needed to continuously improve the guest experience • Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service • Partners with the General Manager in using management information tools to analyze restaurant operational and financial performance • Identifies trends and implements action plans for improvement • Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth • Considers cost/benefit impact of financial decisions and works to protect the brand • Monitors costs and adherence to budget and restaurant goals. Skills/Knowledge/Abilities: • Excellent prioritization, interpersonal, problem-solving, and collaboration skills • Effective verbal and written communication skills; highly motivated and organized • Can take direction from individuals in higher-level positions • Demonstrates integrity and ethical behavior • Comfortable working in a fast-paced environment with proven ability to recruit, hire, coach, train and motivate employees • Must have a valid driver's license.
Community Life Senior Manager The Community Builders IncCommunity Life Senior ManagerBoston, MA$75,000–$80,000 / yearSupport residents experiencing housing instability by building trusting relationships and having a strong understanding of reliable, quality resources/organizations for which to make referrals, as needed; Coordinate the collection of the biennial Community Life questionnaire (CLQ) from 30% of the residents across Community Life sites. Develop and manage strategic systems and partnerships with local service providers, organizations, hospitals, and universities focused on the following areas: housing stability, safety, early education, youth development, workforce development, economic mobility, health and wellness and resident leadership.
Catering Operations Manager - Boston, MA Compass Group North AmericaCatering Operations Manager - Boston, MABoston, MA$75,000–$85,000 / yearServes as liaison and coordinator between Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies and Clients as needed to plan events. Demonstrated ability to lead in a client-focused, hospitality-driven environment with an entrepreneurial mindset and a proven track record of driving business growth, operational excellence, and long-term client partnerships.
Assistant Store Manager, UGG Deckers Outdoor CorpAssistant Store Manager, UGGMAThe Assistant Store Manager is also responsible for opening and closing the store, securing all assets, planning and preparing the labor schedule, maintaining the store security system, and acting as the Store Manager in their absence. As an Assistant Store Manager, you know how to effectively navigate a complex business to satisfy customers and develop team members while working under the pressure of competing business priorities.
Retail Sales Manager CK Hutchison Holdings LtdRetail Sales ManagerEast Providence, RIWe purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Will occasionally be exposed to hazardous machinery (compactor, baler, forklift), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.
ASSISTANT PROPERTY MANAGER Gene B. Glick CoASSISTANT PROPERTY MANAGERCambridge, MAGreet prospective residents, tour the model/vacant and demonstrate the features and benefits of the interior of the apartment homes and amenities, explain terms of occupancy, and provide information about local areas. The Assistant Property Manager must be able to perform the following tasks: Promptly answer telephone and e-mail inquiries from residents and prospective residents.
Assistant Branch Manager BankNewportAssistant Branch ManagerProvidence, RIActs as a mentor and trainer for newly hired bankers includes completing monthly certifications for new bankers to determine proficiency and knowledge in role. The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff.
Assistant Store Manager - HOKA Deckers Outdoor CorpAssistant Store Manager - HOKABoston, MAYou take responsibility for the day-to-day operations of the store, which includes training, visual merchandising, opening and closing the store, securing all assets, planning and preparing the labor schedule, maintaining the store security system, managing inventory and cash controls, and serving as the Manager on Duty in the Store Managers absence. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed.
NewLCSW Social Worker Case Manager - 6 TalentBurst, Inc.LCSW Social Worker Case Manager - 6Canton, MA$60–$65 / hourAND A current and valid licensure as a Licensed Social Work Associate, Licensed Social Worker, Licensed Certified Social Worker, or Licensed Independent Clinical Social Worker issued by the Massachusetts Board of Registration. Supports patient discharge activities, beginning on the day of admission, through caregiver education on the transition process, identification of patient discharge options, and coordination with community providers to ensure continuity of care.
Assistant Store Manager Carter's/OshKoshAssistant Store ManagerBurlington, MA$21–$27.25 / hourWhat we love about Carter’s: Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey.
FOH Manager - Stephanie's - Boston Logan Airport The Paradies ShopsFOH Manager - Stephanie's - Boston Logan AirportEast Boston, MAvariety of tasks, from preparing food, stocking supplies, serving, proper cash-out procedures, POS training, cleaning tables and counters, resetting/bussing tables, greeting guests and answering questions. From an inspiring restaurant design or live entertainment that captures a traveler's attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations.
Administrative Assistant II - Town Manager and Select Board Town of DuxburyAdministrative Assistant II - Town Manager and Select BoardDuxbury, MA$25.48–$34.39 / hourResponsible for updating and maintaining Board & Committee membership lists/appointments/resignations, maintaining Board & Committee member information on respective pages on the Town website and Board & Committee spreadsheet for the Annual Town Report, and maintaining a Talent Bank of citizens interested in serving on various Boards and/or Committees. Maintains and updates the Town Manager and Selectboard webpages on the Town website and publishes or assists with publishing official Town communications through the Town's website and authorized digital communication platforms, including social media, as directed.
Sales & Service Manager - Chestnut Hill Alo LLCSales & Service Manager - Chestnut HillMA$60,000–$76,000 / yearOversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
Store Manager - UGG Deckers Outdoor CorpStore Manager - UGGBoston, MASupports Store and District in ensuring all employees are demonstrating the meaning and importance of customer service as outlined in Be the Brand customer Service program by observation, feedback and ensuring the store is maintaining a positive customer experience and engaging to build a customer relationship. In addition, the Senior Store Manager has responsibilities above and beyond the role of a Store Manager; including; driving various key businesses, building new business classifications, and developing talent throughout the district.
Senior Manager, U.S. FP&A Galderma Group AGSenior Manager, U.S. FP&ABoston, MA$150,000–$180,000 / yearThe Senior Manager US FP&A supports the Director US FP&A and Alastin Finance and US Finance leadership in driving forecasting rigor, enhancing financial visibility and delivering actionable analytics across the US Business. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology.
Lean Transformation Manager Prysmian SpALean Transformation ManagerTaunton, MAWith Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. Each year Prysmian manufacturers thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors.
Energy Manager Acton-Boxborough Regional School DistrictEnergy ManagerActon, MA$90,000–$100,000 / yearBachelor's Degree in Sustainability, Planning, Engineering, Construction, Architecture, Environmental Planning, Building Maintenance, Public Administration, Business, or related field, and 12 years of relevant experience. Position Summary: The Regional School District Energy Manager is responsible for analyzing and optimizing energy use across school operations to reduce energy costs, improve efficiency and enhance sustainability.
Store Manager Safelite Group, Inc.Store ManagerFranklin, MAOversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling. Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
Office Manager - Part-Time Youth Villages IncOffice Manager - Part-TimeWoburn, MA$30–$32 / hourServes as office support (including but not limited to: entering information into various software systems, compiling notes and grids to be turned into appropriate departments, taking minutes during meetings, completing phone surveys, coordinating training schedules, and handling incoming calls). As a national leader in children's mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems.
Senior National Account Manager GaldermaSenior National Account ManagerBoston, New JerseyRemotePrepare presentations and attend account calls to present compelling fact-based strategic selling story by utilizing syndicated data, general market trends, account databases, and local market knowledge in conjunction with corporate developed templates. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology.
Account Manager WindwalkerAccount ManagerBoston, MassachusettsWindwalker Security Guards will provide a variety of services, which may include, but is not limited to the following tasks: Management of visitors at access control points with a combination of utmost courtesy, decisiveness, and professionalism. Provide high level customer service to clients through daily interaction with students, staff, faculty and visitors.
Engineering Project Manager City of NewtonEngineering Project ManagerNewton, MA$122,004–$131,433 / yearExcellent writing skills including writing of memos, reports, proposals, analyses, and professional communications; excellent oral communication skills for presentations, meeting facilitation, and public interactions; and expertise and skill in using personal computers and common computer programs (Outlook, Word, PowerPoint, Excel, engineering software systems and databases, etc.). Scope and Judgment: This position requires excellent judgement, polished professional skills, superior organizational skills, excellent verbal and written communication skills, research and evaluation skills, the ability to work both independently and as part of a team, and the ability to learn and work within a range of engineering and public works projects/arenas.
Technical Manager, Financial Planning and Analysis (FP&A) PrenuvoTechnical Manager, Financial Planning and Analysis (FP&A)Boston, MA$160,000–$190,000 / yearHelp reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives! Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".
Sr Account Manager Forrester Research IncSr Account ManagerCambridge, MA$83,000–$125,000 / yearThe Senior Account Manager anticipates client needs; understands what drives their success; challenges them to think differently; and provides highly valued business insights to enable clients to win, serve, and retain customers. Using curiosity and an entrepreneurial mindset, this individual pursues growth opportunities by engaging with senior leaders and executives for Forrester's existing accounts composed of Fortune-class companies.
New3PL Program Manager Formlabs Inc3PL Program ManagerSomerville, MA$62,000–$75,000 / yearDirect the coordination of daily carrier pickups, working closely with warehouse staff and partners like FedEx, UPS, and DHL to ensure all "shippable" orders leave the dock on time. From resolving order sync errors to coordinating with regional carriers like FedEx and UPS, you make sure our printers leave the dock and reach the customer without friction.
NewProgram Manager, Fulfillment Formlabs IncProgram Manager, FulfillmentSomerville, MA$62,000–$75,000 / yearDirect the coordination of daily carrier pickups, working closely with warehouse staff and partners like FedEx, UPS, and DHL to ensure all "shippable" orders leave the dock on time. From resolving order sync errors to coordinating with regional carriers like FedEx and UPS, you make sure our printers leave the dock and reach the customer without friction.
Agency Sales Coordinator Combined InsuranceAgency Sales CoordinatorOrlando, FL$50,000–$100,000That includes building lasting Customer relationships, making sales presentations to new and current Customers, and supporting new agents in the field. The income range associated with this posting represents the potential earnings available to you as a sales leader through personal compensation and incentive bonuses on team production, it is not a guaranteed salary.
NewSafety & Security Officer PM Marriott Vacations WorldwideSafety & Security Officer PMOrlando, FLDevelops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates. Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.