is a resident advocate at all times; *follows policy concerning confidentiality; *plans and completes duties with minimal direction from supervisor; *works collaboratively with colleagues; *uses tactful, diplomatic communication in potentially sensitive or emotionally charged situations; *follows up with appropriate staff, resident or others regarding reported complaints, problems and concerns; *acts as ambassador to guest and other off-campus visitors; and. Provides assistance with essential activities of daily living and personal care to residents based on age, needs and abilities of the resident: *bathing; *dressing and undressing; *ambulating; *toileting; *assistance with meals and nourishment's; *personal hygiene (shaving, dental hygiene, nail, hair and foot care); *transferring using proper body mechanics and appropriate assistive devices; and.