UNKNOWN

ADAPTED_NOW

Provide proactive care guidance for various value-add opportunities: + Guidance on closing care gaps (e.g., No PCP, discussing switching from low quality PCPs to high quality PCPs, reminder for completion of health risk assessment, reminders for exams/tests due). + Answer inquiries from members (via voice and chat) for the following: + Help with eligibility, benefit education, open enrollment / new hire plan selection, claims issues, ID card issues, grievances/appeals, utilization management (UM) status, including but not limited to medical, dental, and vision plans.

Job Description: Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com. Job Summary: The role of the Family Health Advocate is an exciting and innovative remote role newly created to provide meaningful support to members and their families through personalized resource and referral facilitation, issue resolution and healthcare navigation. Utilizing motivational interviewing and guided approaches, the family health advocate will play a critical role in supporting members to achieve their health goals, reduce costs and optimize quality care. Essential Job Functions: + Answer inquiries from members (via voice and chat) for the following: + Help with eligibility, benefit education, open enrollment / new hire plan selection, claims issues, ID card issues, grievances/appeals, utilization management (UM) status, including but not limited to medical, dental, and vision plans + Provider search (PCP, specialty, and facility), focused on healthcare cost and quality, and present premier provider options, including but not limited to medical, dental, and vision plans + Support for spending accounts, pharmacy, and disability. + Assistance with incentives and rewards + Aid with ordering durable medical equipment (DME) + Community resource search + Member preferences management + Coordinate issue resolution with providers, payers or 3rd parties for: + Claims adjustments + Grievances and appeals submissions + Utilization management intake or status + Complex pharmacy inquiries + Complex spending account inquiries + Provide proactive care guidance for various value-add opportunities: + Guidance on closing care gaps (e.g., No PCP, discussing switching from low quality PCPs to high quality PCPs, reminder for completion of health risk assessment, reminders for exams/tests due) + Proactive benefits education for procedures + Preparing members for scheduled procedures/admissions + Referring members to available 3rd parties for care management and second opinion. + Referring members to Clinical Advocates (Nurse) for conditions that require clinical care and case management assistance + Primary duties include but are not limited to: + Understands and communicates the benefit design packages to members as defined by employer. + Interacts with members verbally and in written form to ensure appropriate engagement is achieved. + Is fully versed in and can explain plan benefit design, handles benefit and enrollment issues. + Drive member's engagement into appropriate programs and offerings. + Be an educator on health care related inquiries. Specific Skills/ Attributes: + Excellent multi-channel communication and problem-solving skills + Ability to communicate effectively in both voice and chat channels, including critical thinking skills, effective typing, grammar, and spelling skills. Qualifications: + High school / GED diploma + 2-yr associates degree in healthcare/health sciences OR equivalent experience in healthcare, preferably helping members navigate benefits and claims, OR held one or more of the following positions: + Health Guide/Advocate/Navigator + Medical Assistant + Pharmacy Technician + Phlebotomy Technician + Electrocardiograph (EKG) Technician + Patient Care Technician (PCT) + Physical Therapy Assistant + Nursing Assistant + Medical Secretary/Clinic Manager + Radiology Technician + Home Health Aide + Occupational Therapist Aide + Medical Coder + Dental Assistant + Experience in customer service in a healthcare contact center, provider office, or healthcare institution + Experience in successful resolution of high level/sensitive customer service issues. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Sharecare

Family Health Advocate - Remote

Sharecare, Inc.

FEED

Overview:
As the initial contact to the department/clinic, uses personal skills to quickly build a positive relationship with persons served. Creates a welcoming environment for persons served. Demonstrates the ability to effectively manage details by accurately completing registration, verifying payer coverage, processing orders/referrals, maintaining medical records and completing billing procedures. Effectively manages positive relationships with referral sources and other members of the team. Positive impact on patient flow and processes to streamline access to care for patients in Blank Therapy.   

Why UnityPoint Health?:
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Expect paid time off, parental leave, 401K matching and an employee recognition program.   </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 12pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   </li></ul>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities:
Processing orders/ referrals. Patient Registration: Processes therapy orders accuratelyObtains accurate information from referring physician or family during intake procedures.Accurately and completely obtains patient information in regards to demographics and insurance to register the patientObjectively and effectively communicates at a personal and professional level.Exhibits exceptional communication skills in working with a variety of individuals to create rapport and obtain information for accurate registration.Manages up the clinic and professional staff to alleviate patient/family anxiety and confidence in the care received.Coordinates with providers and patient/families regarding appointment schedulingHandles phone calls in professional and timely manner to enhance communication for patients/families and providers. Verifying/ managing payor coverage and billing:Verifies insurance benefits with insurance companies and checks for required pre-certification. Able to answer questions regarding CPT codes and diagnosis coding.Communicates to patient/family regarding payment. Knowledgeable of various insurance policies, co-payments, and hospital deductions.Handles telephone calls concerning patient benefits or estimated costs promptly.Communicates with third party payers to assure payment (ie: sends medical records promptly, etcUnderstands and complies with billing and reimbursement procedures according to governmental and third party requirements. Additional Projects:Assists with departmental projects including data collection, project pilots, patient engagement.Other duties as assigned. Compliance:Reports any questions or concerns regarding compliance immediately to the attention of department or organization/hospital administrative staff.Utilizes a family-centered approach (considering physical, psych/social, spiritual, educational, safety, and related criteria) appropriate to the age of the patients served.Shows responsible and accountable management of human, fiscal, and material resources.Accepts responsibility for maintaining and developing personal and professional skills and knowledge related to the work area assigned.Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations.Balances team and individual responsibilities; open and objective to other’s views; gives them welcome feedback; contributes to positive team goals; and puts the success of the team above own interests. OTHER FUNCTIONS performed on an as needed basis:This position may be assigned a specific mission to address in an emergency situation to assist in disaster response and recovery as part of the UPH-DM Hospital Emergency Incident Command System. Situations of a critical nature may require an individual to perform multiple tasks until additional support can be obtained.Performs functions other than described due to extenuating circumstances.

Qualifications:
Education: High school graduate or equivalent. Must read, write, speak and comprehend English. Must be able to communicate effectively (written and orally) with people of diverse professional, educational and lifestyle backgrounds. Experience: Two years billing/financial counselor experience or health care related experience preferred. Must have working knowledge of Microsoft products and Outlook. Must be flexible to learn additional IT applications as assigned. Knowledge/Skills/Abilities:AccountabilityAdaptabilityBusiness AcumenCollaborationCommunication-written & verbalDecision makingFlexibilityCustomer/patient focusedInterpersonal skillsManaging priorities/deadlinesMicrosoft OfficeMotivationMulticultural sensitivityPlanning and organizing skillsProblem-solvingProfessionalismTeamworkTechnical aptitude – ability to learn new systems quickly Other: Use of usual and customary equipment used to perform essential functions of the position.

UnityPoint Health

Clinic Registration Specialist (Financial Advocate) - Pediatric Therapy - West Des Moines

Billing

Billing Records

Co-Payments

Communication Skills

Corporate Policies

Cost Estimates

Current Procedural Terminology (CPT)

Customer Support/Service

Data Collection

Disaster Recovery

English Language

Financial Management

Financial Planning

Financial Services

Healthcare

Healthcare Reimbursement

Hospital

Hospital Administration

Insurance

Medical Billing

Medical Records

Medical Treatment

Microsoft Office

Microsoft Outlook

Microsoft Product Family

Multicultural

Multitasking

Order Processing

Patient Care

Patient Registration

Pediatrics

Problem Solving Skills

Process Flow

Quality Assurance

Quality Management

Record Keeping

Relationship Management

Third-Party Payer

Time Management

Tuition Reimbursement

[AW]-iCims

Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat). We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training).

HOUR

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.Unlock Your Earning Potential!We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:<ul><li>Pay Range: $17-$19 hourly </li><li>Starting Pay: $17/hr</li><li>At 3 Months: $17.50/hr</li><li>At 6 Months: $18/hr</li></ul>In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.  Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you: <ul><li>Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons</li><li>Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.</li><li>Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.</li><li>Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) </li><li>Education Support:  We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!</li><li>Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!</li><li>Professional Development: Extensive internal growth and professional development opportunities</li><li>And more!</li></ul>About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:<ul><li>Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)</li><li>Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive</li><li>Complete customer paperwork and include thorough notes in our customer tracking system</li><li>Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.</li></ul>* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: <a href="https://www.asnnotary.org/?form=stateinfo" rel="nofollow">State Notary Requirements</a>.* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).General qualifications and requirements<ul><li>Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).</li><li>Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)</li><li>Must be able to read, write, speak and understand English</li><li>Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat</li><li>Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.</li><li>Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions</li></ul><h4>Legal stuff</h4>This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.”

WHY CARVANA
-Our work environment is second to none in the industry  -Excellent schedule that allows for work/life balance -We encourage health and fitness ...Fit Bits for everyone! -100% employer paid Healthcare Premium; 401k match (All teammates qualify)  -A Leadership Team that listens and is geared toward teammate engagement/development -Tons of Fun. Dodgeball, Flag Football, Basketball Tournaments, Wing Eating Contests, etc. -Competitive hourly wage
WHAT TO EXPECT
-Lower mileage, newer cars -Inspect and recondition wholesale vehicles -Standardized, production based work
If you or anyone you know may be interested in a role with Carvana please respond to this posting...
Never heard of us? Check out our career page and YouTube video of the first ever Car Vending Machine...  <a title="Job actions are disabled during Preview mode." href="../../jpw/jobs/jobspreviewpopup.aspx?folderid=-1&pid=59fff3f4-114b-418b-bfb4-157b2a5355b4" rel="nofollow">Career Page</a> <a title="Job actions are disabled during Preview mode." href="../../jpw/jobs/jobspreviewpopup.aspx?folderid=-1&pid=59fff3f4-114b-418b-bfb4-157b2a5355b4" rel="nofollow">Car Vending Machine</a>
REQUIRED SKILLS AND EXPERIENCE
<ul>
<li>High School Diploma or equivalent is desirable</li>
<li>Must be 18 years of age and have a valid driver’s license</li>
<li>Must have no more than two moving violations in the last three years or DUI</li>
<li>Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner</li>
<li>Ability to multitask and prioritize effectively</li>
<li>Excellent interpersonal and leadership skills</li>
<li>Possess the energy and drive to accomplish goals, meet deadlines and find solutions</li>
<li>Hiring is contingent on passing a complete background check and drug screening</li>
</ul>
 
LEGAL
Carvana is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
This role is not eligible for visa sponsorship.
Hiring is contingent on passing a complete background check as well as a driving record check. You must possess a valid driver's license and have a clean driving record. 
<div>Carvana is a tobacco free company which includes all forms of tobacco. All Carvana properties are subject to our tobacco free standards</div>

Carvana

Customer Service Delivery Advocate

Carvana Jobs

Must obtain one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider within one year of hire: Acceptable Certifications: * Certification: Certified Medical Assistant (CMA). Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).

*Employment Type:* Full time *Shift:* Day Shift *Description:* *ESSENTIAL FUNCTIONS* Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Deliver patient care through patient preparation, vital sign collection, and documentation. Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration. Administer medications, treatments, and immunizations under the direction of providers. Prepare and organize patient charts with necessary information. File dictations and ensure completion of all required documentation. Communicate with patient regarding test results and plan of care Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information. Assist with patient outreach for overdue visits, labs, and referrals. Coordinate physician schedules and ensure insurance pre-certifications. Schedule and manage patient follow-ups, ensuring continuity of care. Maintain patient confidentiality and adhere to organizational standards and ethical guidelines. Educate patients and families based on assessed needs and discharge plans. Promote evidence-based resources to optimize nursing practice and patient care. Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures accurate and complete messages to appropriate personnel. Assists in training, orienting, and supporting new colleagues. Work includes cross coverage in other clinic areas as team needs. Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). Ensure safety checklists/quality controls are completed as required. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. *MINIMUM QUALIFICATIONS* Must be comfortable operating in a collaborative, shared leadership environment. Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES). Must obtain one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider within one year of hire: Acceptable Certifications: * Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA) * Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT) * Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing * Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association. * Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Health Career Association. * Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP) * Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE). Basic Life Support (BLS) certification required within 3 months of hire. Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire. Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office). Ability to work with diverse groups of people and in a collaborative, shared leadership environment. Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. *Our Commitment * Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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