Serve as the primary contact for employee benefits-related questions and needs including leave coordination (FMLA, short-term disability, long-term disability) and ensuring required forms (e.g., statement of health forms) are completed and tracked appropriately, Provide staff assistance regarding plan adjustments, updates to coverage and resolve escalated benefits concerns requiring coordination across employees, vendors, Payroll, and HR Operations. This role serves as the key point of contact for employees, vendors, and internal teams, providing guidance on benefits, supporting enrollment and changes, and helping ensure smooth coordination across systems and processes.