Call Center Contact Supervisor TMH The Miriam HospitalCall Center Contact SupervisorRhode IslandThe core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.
Call Center Contact Supervisor Brown University HealthCall Center Contact SupervisorProvidence, RI$50,523.20–$83,345.60 / yearThe core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.
Call Center & Contact Center Professionals Hire Resolve.comCall Center & Contact Center ProfessionalsRhode IslandThis is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles). Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools).
Customer Service Associate / Call Center - (Summer Employment / seasonal) Friday- Monday External Ocean State Job LotCustomer Service Associate / Call Center - (Summer Employment / seasonal) Friday- MondayNorth Kingstown, Rhode IslandThis role has electronic contact with departments across OSJL and works with a team, under the direction of the Customer Relations Manager, to provide exceptional customer service to all retail store associates and customers. The Customer Service Associate role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for handling retail store associate and customer service issues from inception to resolution.
Customer Service Associate / Call Center - (Summer Employment / Seasonal) Friday- Monday Ocean State Job LotCustomer Service Associate / Call Center - (Summer Employment / Seasonal) Friday- MondayNorth Kingstown, RI$19–$21 / hourThis role has electronic contact with departments across OSJL and works with a team, under the direction of the Customer Relations Manager, to provide exceptional customer service to all retail store associates and customers. Job Description: The Customer Service Associate role at Ocean State Job Lot ("OSJL" and "Company") is responsible for handling retail store associate and customer service issues from inception to resolution.
Pharmacy Technician, Retail Call Center (Remote) Qureos IncPharmacy Technician, Retail Call Center (Remote)WoonsocketRemote$17–$31.30 / hourFor regulatory purposes, must be a resident and Licensed Pharmacy Technician in one of the following states: Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont. Stays updated on industry regulations, medication trends, and new pharmaceutical products, continuously improving knowledge and expertise to provide accurate and up-to-date information to customers.
Call Center Contact Associate Brown Health Medical GroupCall Center Contact AssociateRhode IslandBrown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect , and Excellence as these guide our everyday actions with patients, customers and one another. Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.
NewCall Center Contact Associate Brown University HealthCall Center Contact AssociateWarwick, RI$18–$25.82 / hourBrown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another. Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.
Whole Blood Contact Center Manager Rhode Island Blood CenterWhole Blood Contact Center ManagerProvidence, Rhode IslandFull timeOverview: Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. Primary Duties & Responsibilities : Establish call center production goals in alignment with the marketing strategy for recruitment and monitor reporting systems that identify departmental progress towards daily/weekly/monthly goals and direct corrective actions.
NewMember Service Advisor - Contact Center (M-F 10am-3pm) Navigant Credit UnionMember Service Advisor - Contact Center (M-F 10am-3pm)Lincoln, RIPart timeOur mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Member Services: Process transactions via phone, mail, email, fax, and online services related to loan payments, account transfers, address changes, and debit card issues.
Access Center Coordinator-Per Diem HopeHealthAccess Center Coordinator-Per DiemProvidence, RIThe Access Center Coordinator provides timely, and responsive customer- centered service to referral sources, patients, patient families, and others contacting HopeHealth regarding our services. Serves as a liaison between patients, the caregiving staff, and the billing department, supporting all three with comprehensive chart management and communications to ensure seamless patient care.
Access Center Coordinator HopeHealthAccess Center CoordinatorProvidence, RIThe Access Center Coordinator provides timely, and responsive customer- centered service to referral sources, patients, patient families, and others contacting HopeHealth regarding our services. Serves as a liaison between patients, the caregiving staff, and the billing department, supporting all three with comprehensive chart management and communications to ensure seamless patient care.
Service Technician - Center Place HinesService Technician - Center PlaceProvidence, Rhode Island$20–$25 / hourOur diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward.
Member Service Advisor - Contact Center (PT - 25 Hours) Navigant Credit UnionMember Service Advisor - Contact Center (PT - 25 Hours)Smithfield, RIMember Services: Process transactions via phone, mail, email, fax, and online services related to loan payments, account transfers, address changes, and debit card issues. These are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.
Seasonal (Fall/Spring) Mail Service Associates in University Mail Center Providence, RI IST Management Services IncSeasonal (Fall/Spring) Mail Service Associates in University Mail Center Providence, RIProvidence, RI$17–$18.50 / hourThis is a great opportunity for individuals who are looking to expand their computer/software knowledge, hone their customer service skills, and have the potential to advance within an organization, should other positions come available. Essential Duties and Responsibilities: Mailroom services- scanning/sorting/delivery of mail and packages on campus to appropriate client personnel - primarily, University Students.
Seasonal (Fall/Spring) Mail Service Associates in University Mail Center - Providence, RI IST Management ServicesSeasonal (Fall/Spring) Mail Service Associates in University Mail Center - Providence, RIProvidence, Rhode Island$17–$18.50 / hourPart timeThis is a great opportunity for individuals who are looking to expand their computer/software knowledge, hone their customer service skills, and have the potential to advance within an organization, should other positions come available. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.
Service Technician Center Place Hines Interests Limited PartnershipService Technician Center PlaceProvidence, RI$20–$25 / hourOur diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines'' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward.
Front End Department Supervisor Lowe's Companies IncFront End Department SupervisorWarwick, RIBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion.
NewEvent Operations Supervisor, Audio Visual (Part-Time Casual) - Newport Harbor Island Resort Encore Group (USA) LLCEvent Operations Supervisor, Audio Visual (Part-Time Casual) - Newport Harbor Island ResortNewport, RIFor more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx ). Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce.
Players Club Shift Supervisor Bally's CorporationPlayers Club Shift SupervisorTiverton, RIThis includes staffing, stocking, providing updated and accurate information to the staff, paging, Box Office operations, bus arrivals/departures, match play coupons, logging bus details, monitoring ACSC, Kiosks and Total Promo programs, monitoring/replenishing representative's cash banks, gift cards and gifts, printing and distributing required promotional reports, executing Promotions, adding on Bonus Play over $100 for Match Play Promotions, completing point adjustments and helping with the schedule along with posting shifts and bids. Investigating, troubleshooting, and correcting guest issues related to Players Club accounts either in person, or via forms, letters, and phone calls.
F&B Supervisor Pyramid Hotel GroupF&B SupervisorNewport, RIFrom being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.
Mgr-Customer Operations Rhode Island EnergyMgr-Customer OperationsCumberland, Rhode IslandThis role requires strong leadership skills to motivate and manage staff to meet performance goals and work cross functionally with multiple departments across the Rhode Island Energy that results in a positive customer experience. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions.
Mgr-Customer Operations PPL CorpMgr-Customer OperationsCumberland, RIThis role requires strong leadership skills to motivate and manage staff to meet performance goals and work cross functionally with multiple departments across the Rhode Island Energy that results in a positive customer experience. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions.
Registered Nurse Intrvntl Rad Brown University HealthRegistered Nurse Intrvntl RadProvidence, RISUMMARY: Under the general supervision of the Nurse Manager, Lead Nurse of Interventional Radiology, the Medical Director of IR, CT MRI and US, and with the support of the Nursing Directors of Adult Patient services, provides comprehensive nursing care to patients having procedures in Diagnostic Imaging, in accordance with the hospital and department established policies and procedures, and the physician's orders. Other:Maintains departmental data bases as needed to provide data for tracking procedures, complications, outcomes and provides data for maintenance for all ongoing regulatory agency certificationsAssists in review of any safety issues for NIR and VIRRpatients and provides support for reporting and following events in the hospital event reporting system.
Registered Nurse Intrvntl Rad RIH Rhode Island HospitalRegistered Nurse Intrvntl RadRhode IslandSUMMARY: Under the general supervision of the Nurse Manager, Lead Nurse of Interventional Radiology, the Medical Director of IR, CT MRI and US, and with the support of the Nursing Directors of Adult Patient services, provides comprehensive nursing care to patients having procedures in Diagnostic Imaging, in accordance with the hospital and department established policies and procedures, and the physician’s orders. Other:Maintains departmental data bases as needed to provide data for tracking procedures, complications, outcomes and provides data for maintenance for all ongoing regulatory agency certificationsAssists in review of any safety issues for NIR and VIRRpatients and provides support for reporting and following events in the hospital event reporting system.
Patient Service Rep TMH The Miriam HospitalPatient Service RepRhode IslandEXPERIENCEtrong EPIC skills, including Cadence and Referrals preferredPrevious call center experience preferredKnowledge of third party payors and insurance preferredRequires exceptional critical thinking and analytical skillsAbility to work under minimal supervisionRequires strong communication, customer service, interpersonal skills and telephone etiquetteMust be able to take appropriate action in a stressful environmentTwo years’ experience in an outpatient settingAble to react effectively and calmly in emergenciesMotivation and drive for continuous self-developmentCooperatively interacts with the health care team to support and contribute to the overall goals of the departmentAble to maintain patient/customer confidentialityComputer Software/Systems include but are not limited to:Microsoft Office Professional Suite (Outlook, Word, Excel, Access)Internet ExplorerEPICCiscoWORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Ability to sit for extended periods of time. Schedules patients/customers based on scheduling guidelines and medical appropriatenessReceives a high volume of inbound calls with varying degrees of questions or concernsResearches required information using accessible resourcesHandling and resolving patient/customer complaintsRouting inbound calls to appropriate resourcesObtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointmentManages communication and coordination between the patient/customer and the providers/clinicsManages and escalate priority issuesCommunicates perceived problem issues to the Practice Manager or Director of Cancer services.
Patient Service Rep Brown University HealthPatient Service RepProvidence, RI$18.13–$29.90 / hourEXPERIENCEtrong EPIC skills, including Cadence and Referrals preferredPrevious call center experience preferredKnowledge of third party payors and insurance preferredRequires exceptional critical thinking and analytical skillsAbility to work under minimal supervisionRequires strong communication, customer service, interpersonal skills and telephone etiquetteMust be able to take appropriate action in a stressful environmentTwo years' experience in an outpatient settingAble to react effectively and calmly in emergenciesMotivation and drive for continuous self-developmentCooperatively interacts with the health care team to support and contribute to the overall goals of the departmentAble to maintain patient/customer confidentialityComputer Software/Systems include but are not limited to:Microsoft Office Professional Suite (Outlook, Word, Excel, Access)Internet ExplorerEPICCiscoWORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Ability to sit for extended periods of time. Schedules patients/customers based on scheduling guidelines and medical appropriatenessReceives a high volume of inbound calls with varying degrees of questions or concernsResearches required information using accessible resourcesHandling and resolving patient/customer complaintsRouting inbound calls to appropriate resourcesObtaining and collecting all necessary information from the patient/customer to schedule and register the patient for an appointmentManages communication and coordination between the patient/customer and the providers/clinicsManages and escalate priority issuesCommunicates perceived problem issues to the Practice Manager or Director of Cancer services.
Pharmacy Operations Manager Walgreen CoPharmacy Operations ManagerWoonsocket, RI$22.50–$31 / hourAssists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.
Housing Stabilization Case Manager $2500 retention bonus Care New England Health SystemHousing Stabilization Case Manager $2500 retention bonusProvidence, RICare New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation's top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Answer calls in a courteous manner; transfer calls appropriately; ensure messages are initialed and contain correct spelling of names, phone number and brief message regarding the call.
VIR Nurse per diem RIH Rhode Island HospitalVIR Nurse per diemRhode IslandSUMMARY: Under the general supervision of the Nurse Manager, Lead Nurse of Interventional Radiology, the Medical Director of IR, CT MRI and US, and with the support of the Nursing Directors of Adult Patient services, provides comprehensive nursing care to patients having procedures in Diagnostic Imaging, in accordance with the hospital and department established policies and procedures, and the physician’s orders. Other:Maintains departmental data bases as needed to provide data for tracking procedures, complications, outcomes and provides data for maintenance for all ongoing regulatory agency certificationsAssists in review of any safety issues for NIR and VIRR patients and provides support for reporting and following events in the hospital event reporting system.
VIR Nurse per diem Brown University HealthVIR Nurse per diemProvidence, RISUMMARY: Under the general supervision of the Nurse Manager, Lead Nurse of Interventional Radiology, the Medical Director of IR, CT MRI and US, and with the support of the Nursing Directors of Adult Patient services, provides comprehensive nursing care to patients having procedures in Diagnostic Imaging, in accordance with the hospital and department established policies and procedures, and the physician's orders. Other:Maintains departmental data bases as needed to provide data for tracking procedures, complications, outcomes and provides data for maintenance for all ongoing regulatory agency certificationsAssists in review of any safety issues for NIR and VIRR patients and provides support for reporting and following events in the hospital event reporting system.
Inbound Phone Representative Moo PrintInbound Phone RepresentativeEast Providence, RIThose customers are typically small and medium-sized businesses based in North America, the UK, and Europe - businesses that, like us, value design and see the brand-building power of putting something real in people's hands. We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace.
Rep, Mobile Examiner - (P/T) - ExamOne/Rhode Island area Quest Diagnostics IncRep, Mobile Examiner - (P/T) - ExamOne/Rhode Island areaJohnston, RIEnsures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled. Under the direction of the Branch Manager or Field Leader, the Mobile Examiner''s primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time.
NewMemory Care Program Assistant Brookdale Senior Living IncMemory Care Program AssistantCoventry, RIAssists in leading and engaging residents in the 7 domains of well-being programs - purposeful, intellectual, social, spiritual, emotional and physical in a dementia friendly structured environment; including sensory focused small groups for residents who cannot participate in a large group setting. In alignment with Brookdale's Resident and Family Engagement philosophy, assists in providing person centered programs while engaging residents in meaningful and purposeful dementia care programs within the Brookdale community enhancing their quality of life.
Sr Clinical Therapist PD GHI Gateway HealthcareSr Clinical Therapist PDPawtucket, Rhode Island$17–$26.60 / hourINTERPERSONAL FACTORS:Must be able to appreciate the sensitive/private nature and legal status of information about individual clients obtained, maintained, or used by Gateway Healthcare Inc. and to not access, use, disclose, or request such information about a client unless necessary to the performance of his/her job. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and CollaborateRESPONSIBILITIES:MAIN DUTIES AND RESPONSIBILITIES:Worker is directly accessed via an answering service and is to respond by phone within 15 minutes during the entirety of shift.
Inbound Phone Representative MOOInbound Phone RepresentativeEast Providence, RIProblem Solving: - Recognizes and reports issues to line manager, including but not limited to product and website- Identifies situations that require escalation based on established procedures (providing clear/concise information)- Avoids making assumptions and asks clarifying questions to fully understand the customer's needs and the nature of their problem- Demonstrates understanding by offering mutually agreed upon solutions- Flags potential areas for improvement in tools, resources, or training- Contributes to a culture of continuous improvement by voicing observations and concerns. Decision making - Consistently and accurately adheres to established procedures, policies, and resources- Actively listens and collaborates with customers to understand their needs and the root cause of their issue- Uses resources to guide customers toward effective, long-term solutions- Recognizes situations that fall outside of your scope and makes the decision to transfer to the appropriate team, channel or person.