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As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon Web Services, Inc.

Delivery Consultant, WWPS ProServe

Appcast Exclusive 1

The program includes but is not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed. ü The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resource may be partially or fully diverted to Tier I support.

NuAxis Innovations

Help Desk Specialist II

ADAPTED_NOW

As the local leaders on aging well at home our members develop, coordinate and deliver a wide range of home and community-based services, including information and referral/assistance, case management, home-delivered and congregate meals, in-home services, caregiver supports, transportation, evidence-based health and wellness programs, long-term care ombudsman programs and more. USAging is dedicated to supporting the success of our members in supporting the nation’s growing population of older adults, people with disabilities and caregivers through advancing public policy, sparking innovation, strengthening the capacity of our members, raising their visibility and working to drive excellence in the fields of aging and home and community-based services.

YEAR

USAGING

Supervisor, Information & Referral

jobtargetdirectftpin

CONTRACTOR

HOUR

The Client's portfolio of voice products includes Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy, analog voice solutions. This role is a part of the voice services program under the Unified Communications team within the Customer Experience division in Client's Department of Technology Services (DTS).

TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.

TRIGYN TECHNOLOGIES, INC.

Telecom & Network Support Analyst

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. • Working with help desk, end users, and County’s managed services provider.

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives. 
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

System One

Voice Analyst

Travelers must select 1-2 Saturday shifts per 8-week schedule and 2 day/2 night on-call shifts per 8-week period. American Traveler is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Washington, District of Columbia.

WEEK

American Traveler

Travel PACU RN - $2,023 per week

One Red Cent - Marketplace

Name District of Columbia Health Benefit Exchange Authority (HBX) Address 1225 Eye Street, NW, Suite 400 City Name State Name DC-District Of Columbia Zip Code If others (Address) Duration of the project Project Start Date Aug-27 Project End Date Jul-28 Due date for Resume submission 09/17/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Direct and coordinate Client operations with direction from client Agency and the Program Manager. Account Manager Name (Proposal Team) Work authorization required USC/GC/EAD/H1 also Relocation is accepted No Remote work No Additional Notes if any We require best candidate at minimum posiible rate On shore/Offshore Ceiling price/floor price Full time /Part time By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners.

Abacus Service Corporation

Call Center Manager - Bilingual English/Spanish

jobdiva

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status.

ActioNet Inc

Call Center Manager

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ActioNet, Inc.

Actionet, Inc. Careers - Call Center Manager

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SUMMARY: Responsible for managing and optimizing call center operations through effective scheduling, real-time workforce management, and the strategic use of human and automated resources to achieve customer satisfaction, productivity, schedule adherence, and financial performance goals. Interfaces with Operations management to ensure smooth coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs, and receives direction on real-time staffing increases or decreases.

Southeastrans, Inc.

Call Center Mgr DC

FULL_TIME

OTHER

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

Manager - Call Center (Remote)

equestftpin

The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales, and knows how to use coaching, call analytics, and disciplined follow-up strategies to improve contact, conversion, and appointment-setting results. Join American Residential Services (ARS), the nation's largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions.

ARS-Rescue Rooter

Outbound Call Center Sales Manager

IRecruitee

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for incidents, service requests, account administration, and customer inquiries.

Actionet, Inc. Careers - Call Center (Tier 1) Manager

Call Center (Tier 1) Manager

Working closely with the Director of Practice Communications, the manager translates departmental strategy into daily operational plans and maintains strong partnerships with primary care practices, providers, clinical teams, and other organizational departments. The Operations Manager ensures that the call center delivers timely, accurate, and patient-centered service while meeting organizational expectations for access, quality, productivity, workforce management, and employee engagement.

Living the traditions, visions and values of the Sisters of Mercy, Mercy Medical Center-Sioux City is a regional medical center that meets the needs of residents in a 33-county area of western Iowa, eastern Nebraska and southeastern South Dakota. 

In addition to the main hospital in Sioux City, Mercy-Sioux City owns rural hospitals in Primghar, Iowa, and Oakland, Nebraska, manages hospitals in Pender, Nebraska and Hawarden, Iowa, and operates a primary care clinic network, specialty care clinics and home health services. Mercy also partners with other community healthcare providers to sponsor a regional cancer center, paramedic services, hospice services, a freestanding surgery center and a variety of other health services.

Mercy has earned more national recognition for quality patient outcomes than any other hospital in the region. The medical center has earned multiple honors for its leadership and excellence in several clinical areas including cardiac care, orthopedic services, vascular surgery, stroke care and cancer care.

Mercy Medical Center

Operations Manager- Primary Care Call Centers

[AW]-iCims

Responsible for hiring, training, coaching, and motivating Call Center representatives to deliver exceptional service, effectively resolve beneficiary inquiries and complaints, and consistently meet performance, quality, and customer satisfaction objectives. Responsible for staff scheduling to include employee training/re-training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.

Call Center Supervisor - DC

This is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles). Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools).

Hire Resolve.com

Call Center & Contact Center Professionals

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Community of Hope is seeking a Lead Call Center Receptionist to oversee and implement efficient phone coverage, schedule management, and responsive patient support in the call center. Assists the Call Center Manager in overseeing daily operations and ensuring phone systems function properly; reports and escalates issues as needed.

COMMUNITY OF HOPE INC.

Lead Call Center Receptionist

The Call Center Operations Supervisor leads a shift or operational team supporting WWCC live-answer operations, outreach execution, social media monitoring, quality control, escalation, and documentation discipline. Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services.

STRUCTION SOLUTIONS

Call Center Operations / Shift Lead

Gethired

Requires a Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy in the U.S. Requires 12 years of prior experience in: a managed care health plan or pharmacy benefit management companies or other relevant settings; pharmacy prior authorization program and call center operations; developing and implementing strategic operational plans to optimize efficiency and cost outcomes. Collaborate cross-functionally with BSC Medical Directors, Appeals and Grievance and care management teams to share accountability for evidence-based decision-making, promote adherence to BSC coverage policies, facilitate care coordination and optimize customer experience.

At the Blue Cross and Blue Shield Association (BCBSA), we provide business strategy, technical support and consulting expertise to 36 Blue Cross and Blue Shield companies across the nation, employing more than 1,000 of the best strategic thinkers in the industry.  We are a Brand manager that sets quality control standards for the 36 independent companies that use the Blue Cross and Blue Shield Brands, and we serve as a trade association that represents these Blue companies. It is through our involvement that the Blues companies share a united vision and strategy while also benefiting from the local strength of all member companies.

Call Center Manager Jobs in Washington, DC

Delivery Consultant, WWPS ProServe Amazon Web Services, Inc.

Help Desk Specialist II NuAxis Innovations

Supervisor, Information & Referral USAGING

Telecom & Network Support Analyst TRIGYN TECHNOLOGIES, INC.

Voice Analyst System One

Travel PACU RN - $2,023 per week American Traveler

Call Center Manager - Bilingual English/Spanish Abacus Service Corporation

Call Center Manager ActioNet Inc

Actionet, Inc. Careers - Call Center Manager ActioNet, Inc.

Call Center Mgr DC Southeastrans, Inc.

Manager - Call Center (Remote) Maximus

Outbound Call Center Sales Manager ARS-Rescue Rooter

Actionet, Inc. Careers - Call Center (Tier 1) Manager ActioNet, Inc.

Call Center (Tier 1) Manager ActioNet Inc

Operations Manager- Primary Care Call Centers Mercy Medical Center

Call Center Supervisor - DC Southeastrans, Inc.

Call Center & Contact Center Professionals Hire Resolve.com

Lead Call Center Receptionist COMMUNITY OF HOPE INC.

Call Center Operations / Shift Lead STRUCTION SOLUTIONS

Sr. Director, Pharmacy - Prior Authorization & Call Center Blue Cross and Blue Shield Association

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