169 Results for

Call Center Manager Jobs in Grand Rapids, MI

Jobs

Grand Rapids, MI

$80,000–$125,000 / year

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This group is focused on projects that are highly visible in the community — sports and recreation, municipal, nonprofit, and education-related builds — so your work is something you’ll actually see and impact locally.

1 day ago

Grand Rapids, MI

$95,000–$115,000 / year

The industrial team has intentionally shifted toward hiring more experienced PMs because the complexity of design-build manufacturing work requires people who can think ahead, anticipate issues, and operate independently rather than rely on heavy oversight. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

1 day ago

HUDSONVILLE, MI

$66,500–$104,500 / year

Related experience may include: Operations Manager, Sales Manager, Director of Sales, Director of Operations, District Manager, Rental Manager, Store Manager, Business Development Manager. The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit.

4 days ago

Grand Rapids, MI

What you'll do: Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Our Call Center Specialists are able to make a positive impact on our members, processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs.

30+ days ago

Grand Rapids, MI

li>Serve as an on-call interpreter for the assigned location and internal departments requiring Spanish language member-facing support, including assisting with member meetings and transactions, explaining financial products and services, resolving language-related issues, and clarifying policies to enhance communication and member experience.

What you'll do:

Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve.

30+ days ago

Kentwood, MI

They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.

20 days ago

Grand Rapids, MI

p>We are looking for a friendly, organized, and customer-focused Patient Access Agent to join our centralized call center team supporting 12 outpatient physical therapy clinics. This role is the first point of contact for our patients and referral partners, helping individuals access the care they need quickly and efficiently.

30+ days ago

Sparta, MI

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzed information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; handing complaints and resolving problems.

28 days ago

$144,000–$241,000 / year

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.

28 days ago

Grand Rapids, MI

The Marketing Manager works closely with leadership, vendors, and community partners to ensure timely execution of promotional initiatives while tracking the success of marketing efforts to meet organizational objectives. Additional Responsibilities: Qualifications: Education/Experience: Bachelor's Degree in marketing, communications, public relations or another related field, with a minimum of 2 years experience in communications or related field, or equivalent combination of education and experience.

20 days ago

Wyoming, MI

With an in-depth knowledge of our bank's products and services, you will communicate effectively, manage day-to-day operations, and lead by example in handling customer interactions, from opening deposit accounts to resolving issues. A two-year college degree or relevant specialized training will further support your ability to perform effectively in this role, ensuring customer satisfaction and operational efficiency at Mercantile Bank.

30+ days ago

$124,600–$255,900 / year

Deloitte's Center for Health Solutions (DCHS) is seeking a Senior Research Leader to drive innovative thought leadership, support our teams, serve our clients, develop impactful collaborations in the market, and elevate the voice of Deloitte in life sciences and the health care industry. Help support and enhance an always-on distribution system (segmented audiences, executive moments that matter, enablement packaging, and digital/multimedia assets) so business leaders receive relevant and timely insights when they can act.

22 days ago

Muskegon, MI

$19–$32 / hour

Career areasBrandsResourcesAbout UsMilitaryAuto Care Center Service ManagerMuskegon, MIApply nowAuto Care Center Service ManagerMuskegon, MIApply nowAuto Care Center Service ManagerMuskegon, MIApply nowAuto Care Center Service ManagerWM Supercenter #22381879 E Sherman BlvdMuskegon, MI 49444-1858CP-2238-9007Loading map. $19.00 - $32.00/hr*Full timeShift may start between 8:00am - 4:00pmRole summaryThese Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart.

22 days ago

Grandville, Michigan

Whether you're a retired nurse, CNA, healthcare professional, current caregiver, nursing student, or someone with significant caregiving experience, this role offers the flexibility to work when you're available while making a meaningful impact in the lives of local seniors. When opportunities arise, our office team utilizes a preferred "Go-To Caregiver List" and contacts qualified caregivers who have demonstrated reliability, strong client care skills, and availability.

2 days ago

Sparta, MI

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

27 days ago

Sparta, MI

Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. ### Essential Duties and Responsibilities Provide friendly, helpful service to our English and Spanish speaking customers that promotes financial discipline by: Preparing for daily interactions with a professional mindset and an organized workstation.

30+ days ago

Rockford, MI

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30+ days ago

Grand Rapids, Michigan

Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements;may be responsible for bank deposits or bank pick-ups. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.

14 days ago

Grand Rapids, MI

Remote

The role of the Account Manager is to serve as the primary liaison with our largest customers and to engage C/D level clinical & non-clinical stakeholders to understand unique customer needs & priorities and to deliver a customized value proposition. Provide feedback on marketing strategy, analyze the effectiveness of sales activities and territory performance, and develop territory plans with the Regional Sales Director, brand team, and other support partners to deliver exceptional customer experience.

3 days ago

Grand Rapids, MI

Remote

Valid driver's license Travel Required: Up to 50% (based on specific district size) The selected candidate will be hired at the appropriate level based on experience: Account Manager 6: Minimum 5 years of biotech/pharmaceutical experience required Account Manager 7: Minimum 3 years of biotech/pharmaceutical experience required Preferred Qualifications: Proven success in product launch sales. Site Name: USA - Michigan - Detroit, USA - Michigan - Grand Rapids, USA - Michigan - Saginaw Posted Date: Apr 23 2026 Account Manager Job Summary: The Account Manager is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks (e.g.

30+ days ago

Grand Rapids, MI

Full time

1 day ago

Rockford, MI

In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America's Dream Employers, America's Best Employers for Women, and America's Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally. This Contact Center Operations Specialist is responsible for supporting contact center operations, including technologies and analytics, by working with leaders and team members as well as vendor partners to identify and improve the performance of the contact center.

30+ days ago

Grand Rapids, MI

Corewell Health West is a region of Corewell Health, formerly the BHSH System (Beaumont Health and Spectrum Health) that provides care and coverage with an exceptional team of 60,000+ dedicated peopleincluding more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilitiesand Priority Health, a provider-sponsored health plan serving over 1.2 million members. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 65,000+ dedicated peopleincluding more than 12,000 physicians and advanced practice providers and more than 15,500 nurses providing care and services in 21 hospitals, 300+ outpatient locations and several post-acute facilitiesand Priority Health, a provider-sponsored health plan serving more than 1.3 million members?

2 days ago

Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. We are located on the south side of Grand Rapids, near the intersection of M-6 and Byron Center Ave SW: 6291 Venture Hills Boulevard SW, Byron Center, MI 49315 Qualifications Job Requirements: High School Required Facility Maintenance or Skilled trades experience strongly preferred.

27 days ago

Grand Rapids, Michigan

Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Responsible for managing, planning and coordinating deliveries, backhauls and for-hire cartage; partner with other departments to determine the most efficient, economical and cost-effective routes and shipping methods and to ensure high quality, cost effective and timely logistics services that meet customer expectations and business objectives.

30 days ago

Grand Rapids, MI

$124,700–$229,500 / year

By combining program design, implementation, operations, and incident response capabilities with deep industry and mission knowledge, we help clients protect their most valuable assets, enable secure digital transformation, and respond quickly to an evolving threat landscape. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs.

30+ days ago

Walker, Michigan

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

10 days ago

Grand Rapids, MI

Remote

Advanced understanding of electrical and mechanical systems including generators, switchgear, transformers, UPS systems, ATS or STS units, PDUs, cooling systems, and fire suppression systems. The role combines people leadership, vendor management, incident response oversight, and operational discipline within a 24/7/365 mission-critical environment.

30+ days ago

Comstock Park, Michigan

Who We Are: Michigan First Credit Union was founded 100 years ago (1926) by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! Must have experience evaluating and making sound decisions on sales, service and other skill levels of team members, and a track record of successfully coaching team members to improve their skills.

30+ days ago

Grand Rapids, MI

$22.50–$31 / hour

li>Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements.

Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.

30+ days ago

p>Minimum Skills, Knowledge and Ability Requirements:

Speak Effectively: Speaks effectively in individual or group situations (e.g., meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive high impact delivery.

Know the Customer and the Market: Knows customers in the market territory; keeps up to date on key competitors; understands and is responsive to the needs and expectations of relevant customer segments; establishes effective working relationships with customers to gain respect and loyalty; identifies opportunities presented by changes and shifts in the marketplace.

15 days ago

$134,500–$265,100 / year

People Development: Perform the role of a resource coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, process flow mapping), user story development, prototyping, testing, data migration, preparation for cutover, cutover, training, and defining support procedures.

27 days ago

Grand Rapids, MI

li>

Monitor lane throughout the day, filling gaps when needed, assisting with building estimates, calling in warranty claims and holding accountability- Walk-arounds, status updates, active deliveries and asking for the survey including follow-up emails/texts requesting the survey.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations.

30+ days ago

Kentwood, MI

p>https://corewellhealth.org/care-and-specialties/primary-care/advanced-primary-care. Demonstrates expertise, current knowledge in nursing care and management of a caseload of patients of varying complexity and seeks to improve patient, family and health systems/community outcomes through the application of educational concepts/skills and preventive care in a managed care environment.

5 days ago

$189,200–$372,900 / year

The team combines strategic advisory (M&A strategy, deal thesis, growth pathways, buy/build/partner, portfolio rationalization, and buy-/sell-side readiness) with diligence capabilities across commercial and operational lenses to pressure-test forecasts, quantify synergies, and surface value drivers and deal risks that can affect price or structure. Our clients include asset, wealth, and investment advisers and administrators from every sector of the industry, including investment managers, broker-dealers, banks, insurance companies, mutual funds, hedge funds, private equity, alternative products, and other money managers.

29 days ago

p>Atlas Molded Products, a Division of Atlas Roofing Corporation, specializes in the development and manufacture of innovative, high-quality, HFC- and HCGC- free Expanded Polystyrene (EPS) insulation for construction, packaging, and original equipment management (OEM) products.

Services both internal and external customers, provide superior service and value to all customers, takes responsibility to resolve customer issues, and responds to customer requests in a timely manner.

30+ days ago

Grand Rapids, MI

$97,600–$200,600 / year

p>The Strategy and Planning Team within the US Firms Tax ("USFT") group of the Deloitte US Firms is responsible for performing tax research and analyses on US Firms' transactions (e.g., acquisitions, divestitures, and internal restructuring), tracking proposed and enacted federal, state, and local legislation and assessing its impact on the US Firms' entities and its partners, advising other internal functions or our business leadership on the tax consequences of various client and/or vendor obligations, and at times will assist our reporting teams with workpaper preparation and the review of federal partnership returns.

Support the team to review and summarize tax-related provisions in legal documents (e.g., purchase and sale agreements, contribution agreements, restructuring documents) for US Firms' transactions to identify tax risks, elections, and post-close action items.

6 days ago

Remote

$140,000–$160,000 / year

p>Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html. As an Epic Billing and Accounts Receivable Manager you will help deliver back-end revenue cycle management (RCM) services, including billing and claims submission, A/R follow-up, denials management, payment posting, and credits and refunds, for health care provider client.

24 days ago

Grand Rapids, MI

Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer,and other cash handling requirements;may be responsible for bank deposits or bank pick-ups. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.

13 days ago

Grand Rapids, MI

Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, thereby filling a need and delivering value to our customers.

30+ days ago

Grand Rapids, MI

Facilitates monthly one-on-one meetings with all direct reports to review established KPI metrics, overall performance, and career goals, as well as facilitate regular communication with the Regional teams regarding client fulfillment requests/priorities, attrition trends, and other pertinent metrics. Maintains high levels of customer satisfaction through regular communication and business reviews with the client and program teams, effectively working relationships with key client contacts (e.g., HR, Operations).

30+ days ago

Grand Rapids, MI

li>Facilitates monthly one-on-one meetings with all direct reports to review established KPI metrics, overall performance, and career goals, as well as facilitate regular communication with the Regional teams regarding client fulfillment requests/priorities, attrition trends, and other pertinent metrics.

Maintains high levels of customer satisfaction through regular communication and business reviews with the client and program teams, effectively working relationships with key client contacts (e.g., HR, Operations).

7 days ago

Grand Rapids, MI

li>

Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, thereby filling a need and delivering value to our customers.

13 days ago

Grand Rapids, MI

Develops and deepens relationships with clients and prospective clients through consultative selling and introductions to appropriate bank partners in treasury management, capital markets, insurance, wealth and private banking, and retail banking. Successful track record of recommending and cross-selling important banking services, including Treasury Management, Capital Markets, International Banking, Wealth Management, Private Banking, and Insurance.

30+ days ago

Grand Rapids, MI

$128,000–$268,000 / year

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Engaging clients in meaningful dialogue to uncover needs and deliver customized financial solutions that create measurable, sustainable value that aligns their needs with the bank's capabilities and strategic goals.

30+ days ago

Grand Rapids, Michigan

li>Develops and deepens relationships with clients and prospective clients through consultative selling and introductions to appropriate bank partners in treasury management, capital markets, insurance, wealth and private banking, and retail banking.

Successful track record of recommending and cross-selling important banking services, including Treasury Management, Capital Markets, International Banking, Wealth Management, Private Banking, and Insurance.

30+ days ago

Allendale, MI

$40,240–$44,240 / year

Working under the guidance of senior staff, this role supports students experiencing a range of personal challenges, including family emergencies, mental health or medical concerns, financial or basic needs, and academic difficulties. Primary Duties: Under the direction of leadership, provide direct support to students through case management services, including resource referral, follow-up, and basic self-advocacy support.

27 days ago

Comstock Park, MI

$97,000–$143,000 / year

Work closely with commercial operations teams, including North American Sales (NAS) Project Management Organization, sales engineers, and EESS Technical Application Support (TAS) organization to reconcile client expectations with order commitments, change orders, and timelines. Join forces with local Service Sales Specialist, DOC Manager and Regional Director (if supporting across DOCs) to review pipeline and identify orders that will require project management - may require in person presence at local offices within region.

30+ days ago

Walker, MI

$19–$21 / hour

p>For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External.

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company.

14 days ago

Grand Rapids, MI

$141,200–$278,300 / year

5+ years of experience in business requirements gathering, fit-gap analysis, functional process design, data mapping, functional and technical specification development, system configuration, integration testing, user acceptance testing, solution delivery, customer support, process documentation, and onsite/offshore delivery models. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

24 days ago

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Call Center Manager Jobs in Grand Rapids, MI

Construction Project Manager – Community / Institutional Projects | Grand Rapids, MI Jobot

Construction Project Manager – Industrial | Grand Rapids, MI Jobot

Branch Manager - Grand Rapids Power & HVAC Sunbelt Rentals

Call Center Specialist I Lake Michigan Credit Union

Bilingual (English/Spanish) Call Center Specialist I Lake Michigan Credit Union

Call Center Operator DuHadway Kendall and Associates Inc

Patient Access Agent - Centralized Call Center US Physical Therapy Inc

Customer Service Center Manager ChoiceOne Financial Services, Inc.

PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu Ltd

Grand Rapids Kroc Center- Marketing Manager The Salvation Army USA

Contact Center Assistant Manager Mercantile Bank Corp

Senior Manager 1: Research Leader - Deloitte Center for Health Solutions Deloitte Touche Tohmatsu Ltd

Auto Care Center Service Manager Walmart Inc

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Customer Service Center Representative ChoiceOne Financial Services, Inc.

Full-Time Bi-Lingual Customer Service Center Representative ChoiceOne Financial Services, Inc.

Contact Center AI Specialist Wolverine World Wide Inc

Store Manager - Grand Rapids, MI CNG Holdings

Hepatology Account Manager - Detroit, MI GSK plc

Account Manager - Detroit, MI GSK plc

Chain Account Manager Alliance Beverage Distributing

Contact Center Operations Specialist Wolverine World Wide Inc

Physician - Family Medicine - Byron Center, MI Corewell Health System

Maintenance Manager University Health Services Inc

Transportation Manager SpartanNash

Continuous Threat Exposure Management (CTEM) Manager Deloitte Touche Tohmatsu Ltd

Full-time Assistant Manager (Walker, MI) Westlake Hardware

DCO Facilities Manager Switch

Assistant Branch Manager Michigan First Credit Union

Pharmacy Operations Manager Walgreen Co

Territory Manager - Animal Health - Northwest Michigan Cencora Inc

Google Gemini Manager, Technical Transformation Deloitte Touche Tohmatsu Ltd

Automotive Service Lane Manager - Grand Rapids Michigan United States LaFontaine Automotive Group

RN Care Manager Advanced Primary Care Kentwood Corewell Health

Private Equity Mergers & Acquisitions Strategy & Diligence Senior Manager Deloitte Touche Tohmatsu Ltd

Architectural Regional Sales Manager - Central Region Atlas Roofing Corp

Tax Manager, Internal Tax Team - Strategy and Planning Deloitte Touche Tohmatsu Ltd

Billing and Accounts Receivable Manager Deloitte Touche Tohmatsu Ltd

Store Manager - Grand Rapids, MI CNG Holdings Inc

Assistant Store Manager - Grand Rapids, MI CNG Holdings, Inc.

Selling Branch Manager - Grand Rapids, MI | Business Development | Staffing Services Adecco Group A.G.

Selling Branch Manager - Adecco Staffing| Grand Rapids, MI | Business Development | Staffing Services Adecco Group A.G.

Store Manager - Grand Rapids, MI CNG Holdings, Inc.

Commercial Relationship Mgr III Huntington Bancshares Inc

Sr. Relationship Manager, Commercial KeyCorp

Commercial Relationship Mgr III Huntington National Bank

Student CARE and Outreach Case Manager - Dean of Students Office Grand Valley State University

Central Regional Project Manager Eaton Corporation Plc

Full-time Assistant Manager (Walker, MI) Ace Hardware Corp

MES Solution Architect Manager (AVEVA) Deloitte Touche Tohmatsu Ltd