NewFederal Construction Project Manager JobotFederal Construction Project ManagerFayetteville, NC$130,000–$150,000 / yearThe ideal candidate will have a strong background managing federal construction projects and be comfortable leading multiple projects simultaneously while serving as the primary point of contact for owners, subcontractors, and internal teams. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Emergency Call Handling Project Manager - Command Center Solutions and Services Motorola Solutions IncEmergency Call Handling Project Manager - Command Center Solutions and ServicesNCRemote$110,000–$130,000 / yearThe projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center. Master Project Plan: Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.
Manager, Data Center Facilities EnsonoManager, Data Center FacilitiesNorth CarolinaData center operations certification such as Uptime Institute Accredited Tier Specialist (ATS), DCEP (Data Center Energy Practitioner), CDCP (Certified Data Centre Professional), CDCS (Certified Data Centre Specialist), or similar industry credentials. This role requires more than technical knowledge—you must lead the facility to protect uptime, develop people, manage risk, support growth, and ensure every system, vendor, procedure, and team member is operating with discipline and purpose to help our clients Do Great Things.
NewData Center COE Operations Manager ABBData Center COE Operations ManagerNorth CarolinaIn this role you will be responsible for running the day-to-day service activities for the Data Center Services Center Of Excellence, in the Electrification Services division for the United States, ensuring that we consistently exceed customer expectations. You will have full accountability for the day-to-day execution within the Data Center Service segment as well as a central role in the development of our surge team for both the Data Center segment and the overall Field Services organization.
Command Center Solutions and Services - Southeast Program Manager Motorola Solutions IncCommand Center Solutions and Services - Southeast Program ManagerNCRemote$120,000–$140,000 / yearThe projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center. Master Project Plan: Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.
Program Aide On-Call SCUS Head Start Programs Inc.Program Aide On-CallSouthern Pines, NC$15 / hourPart timeYou may be assigned to various classrooms/centers/bus routes/cafeterias/kitchens as deemed necessary for the functioning of the program operations and will also assist with daily classroom management and other duties and may be assigned to various classrooms/centers as deemed necessary for program operations. Provide custodial support as needed; this could include but is not limited to picking up trash, sweeping, mopping, vacuuming or using industrial cleaning equipment to clean floors, clean and stock bathrooms, ensure buildings are secure, clean windows and minor building maintenance and repairs.
Program Aide On-Call Save The Children Federation IncProgram Aide On-CallSouthern Pines, NCYou may be assigned to various classrooms/centers/bus routes/cafeterias/kitchens as deemed necessary for the functioning of the program operations and will also assist with daily classroom management and other duties and may be assigned to various classrooms/centers as deemed necessary for program operations. Provide custodial support as needed; this could include but is not limited to picking up trash, sweeping, mopping, vacuuming or using industrial cleaning equipment to clean floors, clean and stock bathrooms, ensure buildings are secure, clean windows and minor building maintenance and repairs.
NewContact Center, Supervisor Acentra Health, LLCContact Center, SupervisorNorth Carolina$56,800–$65,000 / yearFull timeThis role involves becoming a knowledge expert to effectively coachand developteam members, monitoring key metrics to ensure all KPIs are achieved, and implementing process improvements to enhance customer satisfaction and operational effectiveness. The Contact Center Supervisor is responsible for overseeing daily operations of the contact center team to ensure exceptional customer service delivery, efficient workflow, and achievement of performance targets.
Contact Center Shop Care Supervisor Safelite Group, Inc.Contact Center Shop Care SupervisorNCFrom recruiting and interviewing to scheduling, training and leading performance reviews, the Contact Center Supervisor ensures that we deliver the People-Powered, Customer-Driven Safelite experience to their employees, customers and clients. Assist in answering incoming calls during periods of peak volume and act proactively with client issues and personally work to resolve escalated customer/client concerns as needed.
NewContact Center, Supervisor Acentra HealthContact Center, SupervisorNC$56,800–$65,000 / yearThis role involves becoming a knowledge expert to effectively coachand developteam members, monitoring key metrics to ensure all KPIs are achieved, and implementing process improvements to enhance customer satisfaction and operational effectiveness. Job Summary: The Contact Center Supervisor is responsible for overseeing daily operations of the contact center team to ensure exceptional customer service delivery, efficient workflow, and achievement of performance targets.
NewData Center COE Project Specialist ABBData Center COE Project SpecialistNorth CarolinaSupporting coordination of various administrative tasks, ensuring proper documentation and follow up are provided via email, SharePoint, and Project Management software. In this role, you will work closely with Project Managers to coordinate high demand projects within our U.S. Data Center Services.
NewNamed Account Manager Mitel Networks CorpNamed Account ManagerNCThe ideal candidate will possess a proven track record of driving direct customer revenue through channel partnerships, personally managing & penetrating strategic accounts, and successfully displacing competitive solutions within enterprise and mid-market organizations. The Named Account Manager will work closely with the partner's sales organization to identify, develop, and close competitive displacement opportunities while executing joint account strategies that generate incremental Mitel bookings.
Project Manager (FEM 2) - Raleigh, NC M.C. Dean, IncProject Manager (FEM 2) - Raleigh, NCRaleigh , North CarolinaFull timeAdditional elements include the preparation, review, and submission of accurate and timely reports and deliverables required under the Contract; prompt resolution of problems/issues associated with Contract performance; closeout of Task Orders at completion of requirements or at Period of Performance expiration; ensuring staff assigned to the Contract perform work in the most effective and efficient manner; monitoring of the Contract and each Task Order to ensure work performed complies with requirements, to include all permitting requirements; ensuring a competent and stable staff is utilized to perform Contract requirements; continually engaging the vendor community to provide a deep subcontractor support base; and maintaining current and accurate documentation of all expenses incurred during Contract performance. M.C. Dean is headquartered in Tysons, Virginia, and employs more than 5,800 professionals who engineer and deploy automated, secure, and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability.
TASC Case Manager Supervisor — South Central NC Coastal Horizons CenterTASC Case Manager Supervisor — South Central NCFayetteville, NCCoastal Horizons Center, Inc. is seeking a qualified TASC Case Manager Supervisor to supervise our TASC Care Managers in the following counties: Cumberland, Hoke, Scotland, Robeson, Sampson, and Duplin. At Master’s level – minimum of 1 year providing director counseling and/or supervisory services in the area of criminal justice/substance abuse services.
Project Manager - Entitlements & Design Driven Brands Holdings IncProject Manager - Entitlements & DesignNCRemote$80,300–$143,400 / yearDriven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change, Meineke Car Care Centers, Maaco, 1-800-Radiator & A/C, Auto Glass Now, and CARSTAR. JOB DESCRIPTION: Driven Brands Development is seeking a highly skilled and motivated Development Project Manager specializing in entitlements, permitting, and construction administration to join our dynamic team.
Branch Manager PNC BankBranch ManagerFayetteville, North CarolinaPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
NewResidential Case Manager Supervisor BCHFamilyResidential Case Manager SupervisorNorth CarolinaCONTACT WITH OTHERSRegular contact with children, families, supervisors, subordinates and staff from other departments, furnishing or obtaining information or reports, discussing controversial subjects and/or supervisory matters requiring tact to avoid friction and obtain cooperation. CONFIDENTIAL DATAComplies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment.
Automotive Assistant & Service Managers Mavis Tire SupplyAutomotive Assistant & Service ManagersPiney Green, NCFull timeTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
UNIT DEPLOYMENT MANAGER United States Air ForceUNIT DEPLOYMENT MANAGERFort Bragg, NC$61,722–$80,243 / yearThe primary purpose of this position is to serve as a serve as Unit Deployment Manager for the Logistics Readiness Squadron with responsibility for analyzing, implementing and maintaining mobility programs and plans, providing advice and assistance to the Squadron Commander, and long-term planning for the squadrons capability to Support Air Force Generation. ACTIVE DUTY SERVICE MEMBERS: The VOW Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date.
Senior Banker - Cross Creek Financial Center Bank of AmericaSenior Banker - Cross Creek Financial CenterFayetteville, North CarolinaResponsibilities: • Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities. Job Description: This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists.
Senior Manager, Development (CRM) Genesys Cloud Services IncSenior Manager, Development (CRM)NCRemote$182,800–$321,400 / yearThrough Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. As Senior Manager, CRM Integrations, you will lead teams responsible for building and scaling deep integrations with telephony providers, customer relationship management platforms, and the AWS ecosystem.
Federal Software Project Manager - US Remote Motorola Solutions IncFederal Software Project Manager - US RemoteNCRemote$110,000–$130,000 / yearThe projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
Store Loss Prevention Manager DICK'S Sporting GoodsStore Loss Prevention ManagerNorth CarolinaEnsure the physical security of the building and Company assets: complete monthly alarm tests, partner with DLPM and LP Coordinator to resolve alarm and CCTV issues, respond to after-hours alarm calls as needed, ensure store alarm system call list is up-to-date, ensure any key or safe combination changes occur upon changes in management. This includes networking with law enforcement, loss prevention professionals and other retailers to identify and create comprehensive case files for repeat external theft perpetrators and minimize exposure to loss and fraud.
NewCertified Medical Assistant (CMA) - Pediatrics - Harvest Family Health Center Carolina Family Health CentersCertified Medical Assistant (CMA) - Pediatrics - Harvest Family Health CenterNorth CarolinaPosition OverviewAs a Certified Medical Assistant - Pediatrics at our Harvest Family Health Center in Elm City, NC, this position services as a focal point of contact for patients and the pharmacy as they handle daily clinical duties and prescription refills as directed and within the scope of their training. Our service offering includes primary medical care, behavioral health, pharmacy and dental services in an integrated model that provides a comprehensive approach to care for our patients.
NewCare Coordinator II - Population Health - Harvest Family Health Center Carolina Family Health CentersCare Coordinator II - Population Health - Harvest Family Health CenterNorth CarolinaThe Care Coordinator II at Harvest Family Health Center supports the Population Health program through the provision of care coordination services (e.g., patient reminder calls and mailings, conducting annual health risk and comprehensive risk assessments, assisting with care gap and referral closure, etc.). Experience and Education Associate's degree in Health Information Technology, Healthcare Administration or equivalent education, or Pharmacy Technician II certification with one year experience; or five years of experience as a Care Coordinator I and certification as a nursing assistant.
Store Manager 07142 O'Reilly Automotive IncStore Manager 07142NCMaintain customer base, increase sales volume at assigned accounts, review customer needs to gain market share, solicit stocking-type business as well as daily needs and equipment sales. Responsible for supervising work performed by all store team members and working jointly with the District Manager in recruiting, testing, hiring, evaluating, promoting, disciplining, and discharging team members under their supervision.
RN Clinical Manager Home Health Amedisys IncRN Clinical Manager Home HealthFayetteville, NCJoin Amedisys-one of the largest and most trusted home health and hospice companies in the U.S.-where flexibility, purpose and growth come together to help patients heal where they feel most comfortable, at home. Regularly evaluates the needs of the patient and makes necessary revisions to the plan of care in collaboration with clinicians.
Senior Manager, Medicare Strategic Communications CVS Health CorpSenior Manager, Medicare Strategic CommunicationsNC$67,900–$199,144 / yearThis role sits at the intersection of quality (Stars), pharmacy, clinical programs, sales and member engagement, partnering with internal stakeholders and external clients to design and optimize communications that improve adherence, member experience and Stars outcomes. Translate complex regulatory, clinical and pharmacy dynamics into clear, digestible language that resonates across segments (e.g., LIS, chronic patients, varying literacy levels) to reduce the operational friction inherent to Medicare and compel desired actions.
Account Manager HealthPlanOne LLCAccount ManagerNCManage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors. For Hybrid Roles: Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
Associate Account Manager HealthPlanOne LLCAssociate Account ManagerNCThey will serve as the client advocate and advisor for small and medium size clients and assist Director with large enterprise clients, deepening customer relationships through meaningful interactions. Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors.
NewBusiness Office Manager TerraBella GreensboroBusiness Office ManagerGreenseboro, NC$2,022–$2,026TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace.
NewSenior Manager, BPO Operations - Fan Support (North America) Live Nation Entertainment IncSenior Manager, BPO Operations - Fan Support (North America)NCThe Senior Manager, BPO Operations - Fan Support (North America) is responsible for the operational oversight, governance, and performance management of Ticketmaster's outsourced contact center partners (BPOs) supporting North America Fan Support. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
Pharmacy Operations Manager Walgreen CoPharmacy Operations ManagerFayetteville, NC$22.50–$31 / hourAssists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.
NewSenior PS Project Manager Genesys Cloud Services IncSenior PS Project ManagerNC$130,500–$229,500 / yearPosition Summary: The Senior Project Manager, Professional Services is a strategic leader within the Genesys Professional Services organization, responsible for delivering complex customer engagements that drive business value and successful outcomes. Advanced proficiency in Microsoft Office Suite (Excel, Project, PowerPoint, Word, Outlook, Teams, and SharePoint), with extensive experience creating executive presentations, project documentation, governance materials, dashboards, and status & performance reports.
TASC Care Manager Coastal Horizons CenterTASC Care ManagerFayetteville, NC$42,000–$45,000 / yearPrimary duties include administering psycho-social screenings/assessments, coordinating linkage to behavioral health treatment as well as medical, educational, and vocational services as needed, and providing ongoing professional care management services for the justice-involved population. Certifications: Preference given to individuals with North Carolina Peer Support Specialist certification and a minimum of 2 years of experience, and/or individuals registered with the North Carolina Addiction Specialist Professional Practice Board (NCASPPB).
Enhanced TASC Care Manager Coastal Horizons CenterEnhanced TASC Care ManagerFayetteville, NCPrimary duties include conducting screenings and assessments, coordinating linkage to behavioral health treatment and community resources, developing person-centered care plans, and providing intensive care management services for justice-involved individuals with mental health and co-occurring needs. The Enhanced TASC Care Manager will perform professional care management duties for justice-involved individuals with primary mental health diagnoses, including individuals with serious mental illness (SMI), participating in the Treatment Accountability for Safer Communities (TASC) Program.
Associate Product Manager Eaton Corporation PlcAssociate Product ManagerFayetteville, NC$113,000–$165,000 / yearAfter making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. What you'll do: In this role: Interface with field sales, distributors, and customers as needed to determine ideal solutions to LV MCC & LV MCC Aftermarket needs and challenges.
Network and Systems Services Manager University of North CarolinaNetwork and Systems Services ManagerNCTasks will include design, documentation, and subsequent installation, configuration and support of infrastructure required to sustain the various phases of server and storage implementation, from development to live transition and support, as well as disaster recovery design and maintenance that includes yearly testing or as required. The Network and Systems Services Manager provides management of the day-to-day operations of the infrastructure and operations team that is responsible for the systems and networks related to the UNC System Office.
Design Engineering Continuous Improvement Manager Eaton Corporation PlcDesign Engineering Continuous Improvement ManagerFayetteville, NC$97,000–$143,000 / yearPRIMARY FUNCTION The primary responsibility of this role is to lead the Continuous Improvement Engineering (CIE) teams supporting the Low Voltage Motor Control Center (LVMCC) and Enclosed Control (EC) product lines. This position plays a key strategic role by collaborating directly with Manufacturing, Application Engineering, Quality, and New Product Development teams to provide technical guidance and resolve cross-functional issues.
NewTerritory Operations Manager Home DepotTerritory Operations ManagerNorth Carolina75% Training and Development - Delivery of training and development curriculum for store associates in key operational areas such as Front End, Back End (Receiving and Freight), Tool Rental and Repair, Interconnected Retail including Selling Systems, In-Stock, Customer Service, Safety and Asset Protection; Ability to evaluate operational processes and quickly identify positive and negative trends. 10% Communication - Effectively communicate and partner with Store Managers and District Managers on operational areas of improvement needed and next steps; Plan, implement and conduct in-store training sessions including partnering with Store Manager prior to visit, outlining key areas to be trained and following up on next steps/actions taken.
Operational Manager Artech LLCOperational ManagerWORK FOR HOME, NCRemoteAbility to create executive-level presentations and tell a clear business story using data. Looking for an operationally focused professional who can help organize, track, and move projects forward.
RN - Unit Manager NR Consulting LLCRN - Unit ManagerPembroke, NC$55–$65 / hourParticipate in committees or projects aimed at improving patient care, nursing practices, or operational efficiency within the healthcare facility. Manage the nursing staff, including hiring, training, evaluating performance, and scheduling shifts to ensure adequate coverage.
Technical Solutions Manager – Life Sciences ABBTechnical Solutions Manager – Life SciencesNorth CarolinaYou will serve as the technical authority and thought leader for Life Sciences automation projects, bringing deep domain expertise in process control, regulatory compliance, and digital manufacturing to support ABB’s role as a Main Automation Contractor (MAC) and digital transformation partner. Act as ABB’s lead technical expert for DCS solutions in the Life Sciences sector and provide technical sales support and domain-specific guidance to business development and proposal teams.
NewRobotics Business Development Manager, General Industries South East US ABBRobotics Business Development Manager, General Industries South East USNorth CarolinaIdentify and engage with potential end users, system integrators, machine builders, and channel partners to promote ABB’s collaborative robot and industrial robot portfolio plus ABB's process focused Function Packages intended to make our channel more productive for all parts of the General Industry Segment. Collaborate closely with ABB’s robotics channel partners and territory sales teams to support robotics opportunity development and qualification, and conduct technical discovery sessions and product demonstrations to showcase robotics capabilities and value propositions.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerFayetteville, NCTransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Branch Manager The PNC Financial Services Group IncBranch ManagerFayetteville, NCPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Mortgage Partnership Manager U.S. BancorpMortgage Partnership ManagerNC$98,175–$115,500 / yearStrong consultative selling skills with the ability to assess client needs and recommend appropriate financial solutions; Proven track record of meeting or exceeding sales goals and building a profitable pipeline. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Global Incentive Strategy and Performance Senior Manager Qlik Technologies IncGlobal Incentive Strategy and Performance Senior ManagerNCRemoteReporting to senior leadership in Compensation and/or Revenue Operations, you will partner cross-functionally with HR, Finance, Sales, Marketing, Enablement, and regional stakeholders to align compensation incentives with Demand Center goals, ensure pay equity and market competitiveness, and deliver measurable improvements in pipeline contribution, conversion rates, and team efficiency. The Global Incentive Strategy and Performance Senior Manager role is a senior leadership position focused on overseeing compensation strategy, design, and administration on a global scale while driving performance optimization for the Americas (AMER) Demand Center (e.g., BDR/lead development teams).
Branch Manager- Dunn NC Building Material Distributors, IncBranch Manager- Dunn NCDunn, NCPart timeBMD’s Specialty Products Division supplies lumber yards, home centers, hardware stores, dealers, and professional customers with quality building products, including insulation, siding, fasteners, concrete accessories, agricultural wire and fencing, fire-rated products, engineered wood products, and other specialty materials. Our Dunn, North Carolina branch is a key part of BMD Specialty’s East Coast presence, supporting customers throughout North Carolina, South Carolina, Virginia, and surrounding markets with a strong focus on customer service, operational execution, product knowledge, and long-term business growth.
UCCE Engineer Q1 Technologies, IncUCCE EngineerNorth Carolina, NCThis role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager, Cisco Finesse, and other contact center components. Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI integrations, and multi-channel contact center features (voice, chat, email).