NewStaff Analyst Series (MTA Communications) Metropolitan Transportation AuthorityStaff Analyst Series (MTA Communications)New York, NY$60,424–$78,070 / yearYou will also be responsible for analyzing customer data collected through multiple channels and using database tools to develop sophisticated reports and dashboards on customer feedback to identify trends, detect problems, check on SLAs and KPls, monitor case queues, and help guide policy. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Director Of Engineering Regal.ioDirector Of EngineeringNew York, NY$250,000–$280,000 / yearYou'll lead two teams: one responsible for the real-time call delivery infrastructure that handles every live voice interaction at scale, and one doing proprietary model work on the problems that matter most to voice quality, end-of-utterance detection, voice activity detection, answering machine detection, and STT accuracy. Applied voice AI: Proprietary model work on the hardest voice quality problems: end-of-utterance (EOU) detection, voice activity detection (VAD), answering machine detection (AMD), STT accuracy, and p95 latency.
CCaaS x AI, Manager, Functional Transformation Deloitte Touche Tohmatsu LtdCCaaS x AI, Manager, Functional TransformationStamford, CT$144,000–$241,000 / yearThis role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption. As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities.