Las Vegas, NV30+ days ago
Answers telephone calls, emails, and participates in internet web chats to assist guests with reservation and billing inquires and other guest service issues including but not limited to; assistance with making reservation bookings, internet error messages, general questions, copies of folios, research and resolution of credit card and charge disputes, credit card refunds, application of Total Reward credits for payment, reversing Total Reward credits, payment changes, and credit card authorization releases. E-Communications Specialists handle various multimedia contacts such as customer service emails, faxes, voicemails, internal/external phone calls, web chats and provides communication support to multiple channels for contact center agents, management, staff and customers.