NewSurveillance Security Agent GardaWorld Security Services U.S.Surveillance Security AgentLexington, KYGardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.
["Virtual Call Center Agent - Bilingual (Spanish/English)","Virtual Call Center Agent - Bilingual (Spanish/English)"] Dynata["Virtual Call Center Agent - Bilingual (Spanish/English)","Virtual Call Center Agent - Bilingual (Spanish/English)"]LouisvilleRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
["Virtual Call Center Agent","Virtual Call Center Agent"] Dynata["Virtual Call Center Agent","Virtual Call Center Agent"]LouisvilleRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Remote Outbound Call Center Agent MDS Communications CorpRemote Outbound Call Center AgentKYRemote$15–$16 / hourOur clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. For over 33 years, the nation's most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications.
Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)KYRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent Dynata LLCVirtual Call Center AgentKYRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Call Center Inbound Sales Agent Camping WorldCall Center Inbound Sales AgentBowling Green, Kentucky$45,000–$65,000 / yearGeneral Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Provide excellent customer service and sell a variety of Good Sam memberships; Heavy emphasis on call center sales and up-selling.
Full-Time Call Center Representative (Urgently Hiring) MCI CareersFull-Time Call Center Representative (Urgently Hiring)KentuckyFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Full Time Call Center Representative (Urgently Hiring) MCI LCFull Time Call Center Representative (Urgently Hiring)KYRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Full-Time Call Center Representative (Urgently Hiring) MCIFull-Time Call Center Representative (Urgently Hiring)UNAVAILABLE, KYRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Inside Sales Center Agent - Louisville, KY Andersen CorporationInside Sales Center Agent - Louisville, KYLouisville, KYRbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -the most recognized window brand in North America. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
NewLimited Service Call Center Supervisor MaximusLimited Service Call Center SupervisorLouisville, KYFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
NewRecovery Specialist Associate - Call Center Elevance Health IncRecovery Specialist Associate - Call CenterLouisville, KY$19.18–$30.14 / hourWe put people at the center-connecting physical, behavioral, social, and pharmacy services, along with clinical expertise, research, operations, and advanced technology to help care work better, together. Hybrid: This role requires associates be in the office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance.
Inside Sales Center Agent - Louisville, KY Andersen Corporation/Renewal by AndersenInside Sales Center Agent - Louisville, KYLouisville, KYRbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation - the most recognized window brand in North America. Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments.
NewCall Center Team Lead-Global Agility Solutions Global Agility Solutions, LLCCall Center Team Lead-Global Agility SolutionsLouisville, KYFull timeBilingual speaking proficiency in Spanish/English preferred§ High School diploma or GEDPhysical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Ensure that opening & closing procedures are accurately performed each day and that reconciliation activity is reported daily to the CSC Manager.§ Preparing a facility for daily operations and securing facility at the end of the day.§
Contact Center Agent German American Bancorp, Inc.Contact Center AgentShelbyville, KYWhat You'll Do: Day in the Life - Every day you answer calls, chat requests and emails from our external and internal customers to assist them with general account questions, debit cards, online banking and fraud working within a fast-paced call center environment. You will help clients by verifying account information, assisting with transactions, educating them on German American products and services, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
Veterinary Call Center Representative PetWowVeterinary Call Center RepresentativeLakeside Park, KY$33,280–$35,360Team members assist with scheduling, answering questions, resolving concerns, and helping guide clients through their pets’ care needs across medical, grooming, and preventative services. This role requires flexibility in scheduling across our full range of operating hours as well as the ability to float between our hospital locations (all within a 15-mile radius).
Veterinary Welcome Center Agent PetWowVeterinary Welcome Center AgentHighland Heights, KY$32,240–$34,320This position supports both our clients and veterinary team by managing front desk operations, coordinating communication, maintaining accurate records, and helping ensure a smooth flow of daily appointments and services. As the first point of contact for clients and their pets, receptionists play a critical role in creating a welcoming and positive experience.
NewCall Center Representative North South Consulting GroupCall Center RepresentativeElizabethtown, KYIn this role, you'll manage both incoming and outgoing calls related to healthcare questions, delivering exceptional service with professionalism, empathy, and efficiency. We're looking for a Call Center Representative to provide excellent service to healthcare professionals and patients.
Sales Call Center Representative CVS Health CorpSales Call Center RepresentativeKYRemote$15–$32.31 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing.
NewCall Center Representative ASG Management, LLCCall Center RepresentativeBowling Green, KYFull timeThe primary role of this position is to provide customer service to tenants and potentialcustomers within the Storage sector of ASG Management and to maintain the assigned storage facility recordsin accordance with ASGM's best practices. The Customer Service - Call Service Representative position is a customer-facing role that carries muchresponsibility.
Customer Service Agent (Remote) TEAM BUILDINGCustomer Service Agent (Remote)Lexington, KentuckyRemote$8–$25 / hourDesktop or laptop with 2.8 GHz dual core or better processor Allowed: Intel iSeries or AMD Phenom X2 class or better. Once you are ready to begin, we are able to help you run a check on your computer to see if it meets the specific requirements for the systems and the clients we service!
Real Estate Investment Representative/Disposition Agent RebuiltReal Estate Investment Representative/Disposition AgentLexington, KentuckyRebuilt ( www.rebuilt.com ) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Real Estate Investment Representative/Acquisitions Agent RebuiltReal Estate Investment Representative/Acquisitions AgentLexington, KYRebuilt ( www.rebuilt.com ) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Hybrid-Real Estate Investment Representative/Acquisitions Agent RebuiltHybrid-Real Estate Investment Representative/Acquisitions AgentLouisville, KentuckyRebuilt ( www.rebuilt.com ) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Service Desk Agent Science Applications International CorpService Desk AgentKYRemoteResponsibilities: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services.
Agent Sales-2 Integrity Marketing Group, LLCAgent Sales-2KYCommunity Connections specializes in assisting clients with health and life insurance, helping dual-eligible Medicare and Medicaid beneficiaries gain access to affordable healthcare options like the Medicare Savings Program and prescription drug coverage programs. Job Summary: Community Connections Insurance is looking for a responsible and highly motivated Inside Sales Representative who is ready to take on all sales responsibilities.
Agent Sales-1 Integrity Marketing Group, LLCAgent Sales-1KYCommunity Connections specializes in assisting clients with health and life insurance, helping dual-eligible Medicare and Medicaid beneficiaries gain access to affordable healthcare options like the Medicare Savings Program and prescription drug coverage programs. Job Summary: Community Connections Insurance is looking for a responsible and highly motivated Inside Sales Representative who is ready to take on all sales responsibilities.
Insurance Agent Davis Insurance IncInsurance AgentBowling Green, KY$50,000–$75,000 / yearQuote and write personal lines (auto, home, life, umbrella) and commercial lines (BOPs, commercial auto, workers' comp, general liability) across our full carrier panel. We represent top carriers including Erie Insurance, Auto-Owners, Progressive, Grange, Foremost, and West Bend across personal lines, commercial, life, and Medicare.
Transportation Customer Service Agent - Clearance Required SentureTransportation Customer Service Agent - Clearance RequiredLondon, KentuckyRemoteFull timeActively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
Customer Service Agent - Clearance Required SentureCustomer Service Agent - Clearance RequiredLondon, KentuckyRemoteFull timeActively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. Senture delivers high-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients.
Customer Experience Agent - Full-Time ROAD iDCustomer Experience Agent - Full-TimeCovington, KYOur current charity partner, 4 Paws for Ability, is a remarkable non-profit that provides service dogs to children and veterans in need. At least 1 year of customer support experience, ideally in an eCommerce, call center, or retail setting, developing sustainable relationships through phone, email, chat, and social media.
Customer Service Representative - State Farm Agent Team Member Laura Feltner - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberHazard, KYFull timeAs a Customer Service Representative, you'll be a trusted resource for our customers, providing knowledgeable support, building lasting relationships, and ensuring every interaction leaves a positive impression. If you're someone who enjoys working with people, learning new things, and being part of a supportive, team-oriented office, this could be a great opportunity to build a rewarding career.
Inbound Customer Service Agent-Bodewell Remote GE AppliancesInbound Customer Service Agent-Bodewell RemoteLouisville, KYRemoteAfter 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services. As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales by identifying opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs as a core requirement of the role.
Remote Automotive Customer Service Agent (Dealer Assistance) Morley Companies, IncRemote Automotive Customer Service Agent (Dealer Assistance)KYRemoteOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
Inbound Customer Service Agent-Bodewell Remote Haier US Appliance Solutions IncInbound Customer Service Agent-Bodewell RemoteLouisville, KYRemoteAfter 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services. As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales by identifying opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs as a core requirement of the role.
NewPre-Sales Transfer Agent (SQA092126) SelectQuote IncPre-Sales Transfer Agent (SQA092126)KYSelectQuote is looking to hire individuals for our Sales Qualification Associate ("SQA") role within our SelectQuote Qualifications Team, where associates are responsible for handling all of SelectQuote's insurance product inquiries. Educate consumers on SelectQuote's value proposition of "We shop, you save" through our 20+ A-Rated carrier comparison shopping technology, and further sell them on the importance of talking to our sales agents.
Telemarketer - State Farm Agent Team Member James Baker - State Farm AgentTelemarketer - State Farm Agent Team MemberWilliamsburg, KYFull timeThe James Baker State Farm Agency is seeking a Telemarketing Sales Representative to support agency growth by generating qualified leads and scheduling appointments for our sales team. This role offers advancement potential within the James Baker State Farm Agency, including opportunities to transition into a licensed Sales Representative or Account Executive position as performance and licensing requirements are met.
Special Agent U.S. Department of Homeland SecuritySpecial AgentLouisville, KY$48,854–$118,204 / yearYou are minimally qualified for the GL-07 Level starting base salary 48854 if you possess one of the following: A bachelors degree from an accredited college or university with Superior Academic Achievement (S.A.A.), which is based on: Class standing: Applicants must be in the upper third of the graduating class in the college, university, or major subdivision (such as the College of Liberal Arts or the School of Business Administration) based on completed courses. Grade-point average (G.P.A.): Applicants must have a grade-point average of 3.0 or higher out of a possible 4.0 (B or better) as recorded on their official transcript or as computed based on 4 years of education or as computed based on courses completed during the final 2 years of the curriculum.
Default Management Bankruptcy Agent 2 US BankDefault Management Bankruptcy Agent 2Owensboro, KY$20–$20.91 / hourThe team supports bankruptcy accounts across mortgage, consumer lending, vehicle, trailer, checking, and savings products and serves as an important quality control checkpoint to ensure work is completed accurately and timely. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Electrical Project Manager (Data Center - Georgia) BlackRock Resources LLCElectrical Project Manager (Data Center - Georgia)Louisville, KYManage full project lifecycle for data center electrical scopes (power distribution, UPS/backup power, switchgear, transformers, generators, PDUs, busway, ATS, grounding, lighting, raceways, cabling). Serves as the primary point of contact for owners, GCs, engineers, vendors, and field teams to ensure timely, compliant, and profitable execution of mission-critical electrical systems.
Telemarketer - State Farm Agent Team Member Mary Boggs - State Farm AgentTelemarketer - State Farm Agent Team MemberAshland, KYFull timePlease review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! www.teamboggs.com. We offer paid lunch time, prelicensing and licensing reimbursement, birthday celebrations, paid time off, and performance-based bonuses to show our appreciation for great work.
Inbound Customer Service Agent-Bodewell Remote GE Appliances, a Haier companyInbound Customer Service Agent-Bodewell RemoteLouisville, KYRemoteAfter 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: + Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services. As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales by identifying opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs as a core requirement of the role.
Proactive Customer Recall Agent (Remote - Ohio) Morley Companies, IncProactive Customer Recall Agent (Remote - Ohio)KYRemoteOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
Proactive Customer Recall Agent (Remote - Indiana) Morley Companies, IncProactive Customer Recall Agent (Remote - Indiana)KYRemoteOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us.
Front Desk Agent Spire Hospitality, LLCFront Desk AgentCovington, KYPart timeOnly steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati’s vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive.
Technical Support Agent I ecoATMTechnical Support Agent ILouisville, KentuckyThrough our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology. Open availability – must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support.
NewMortgage Servicing Agent U.S. BancorpMortgage Servicing AgentKYThe major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
NewMortgage Servicing Agent - Bilingual Spanish & English U.S. BancorpMortgage Servicing Agent - Bilingual Spanish & EnglishKYThe major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Therapist/Social Worker Part time - Youth Crisis Center Seven Counties ServicesTherapist/Social Worker Part time - Youth Crisis CenterLouisville, KentuckyPerforms clinical services, including intakes and a variety of therapy programs and techniques such as group, individual, and family therapy, expressive therapy, crisis intervention, psychodrama and modeling. Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation.