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As a Contact Center Administrator, you will provide day-to-day administration and support to analyze, troubleshoot, and develop operational functions of the RingCentral Contact Center platform that include the NICE In-Contact Proactive XS predictive dialer, ACD blending, Omnichannel functions and IVR scripting. The position is responsible for developing a deep and comprehensive understanding of multiple platforms including predictive, preview and automatic outbound dialing applications, inbound ACD (automatic call distribution), Omnichannel communication, call list management and testing compliance.

NewRez LLC

Contact Center Administrator (On-site)

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FULL_TIME

You'll be responsible for enhancing our existing Contact Center and Marketing capabilities within Salesforce, while also evaluating and potentially leading net-new implementations as functionality expands, partnering with existing and new vendors along the way. Product Owner with deep expertise in Salesforce Health Cloud, Data Cloud, and Marketing Cloud to lead product strategy for our Patient 360 capabilities, including contact center, marketing, patient grievances, and other back-end patient operations workflows.

YEAR

PDS Health

Sr Salesforce Product Owner- Contact Center

[AW]-iCims

Working closely with Product Management and other cross-functional partners, this individual helps translate business challenges into scalable technical solutions across technologies including Five9, IVR/IVA, custom applications, CRM, Salesforce Marketing Cloud (SFMC), outbound dialing, and integrations with other enterprise systems. We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Two Harbors Investment Corp

Contact Center Technical Lead

NewRez

Contact Center Administrator (On-Site)

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Working closely with Product Management and other cross-functional partners, this individual helps translate business challenges into scalable technical solutions across technologies including Five9, IVR/IVA, custom applications, CRM, Salesforce Marketing Cloud (SFMC), outbound dialing, and integrations with other enterprise systems. Provide technical leadership for platforms and systems supporting contact center operations, including Five9, IVR/IVA technologies, CRM applications, Salesforce Marketing Cloud (SFMC), outbound dialing solutions, and enterprise system integrations.

CrossCountry Mortgage LLC

We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders. Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.

Escalations Resolution Specialist

High School Diploma or general education degree (GED); · Minimum of 6 months of telesales experience, 1+ years preferred; · Self-motivated; organized, detail oriented, strong desire to learn and grow; · Excellent verbal and written communication, interpersonal, and telephonic sales skills; · Goal oriented and focused on meeting production goals; · Ability to operate PC-based software programs and automated business systems databases (dialing system) is a plus; · Must be extremely flexible with your work schedule as business needs require. · Execute outbound calls as required; · Assess and consult customer needs accordingly; · Documents transactions by completing forms and recording logs; · Explain product features and benefits; · Exposed to confidential information and expected to always maintain confidentiality; must adhere to compliance and regulations; · Contributes to team effort by accomplishing related results as needed; · Be able to achieve daily goals with high call volume.

Amynta Agency

Telemarketing/Outbound Sales Representative

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The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico.

Level IV technicians serve as the senior field authority for complex controls systems, leading resolution of difficult network, sequence, and integration issues and coaching less-experienced technicians. Level II technicians independently troubleshoot, repair, commission, and support building automation systems under time-and-material service requests, planned maintenance agreements, and small service projects.

HOUR

Upgrade Resources

Controls Service Technician - Ft. Worth, TX

Manatal

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one''s voice, using the callers'' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

Auberge Resorts LLC

PBX Operator

ADAPTED_NOW

8+ years of experience in full stack development with hands-on experience in a structured environment working on systems, applications, programming, development, testing, implementation, and deployment required. Independently applies problem solving skills to investigate and research complex system problems to establish root cause and resolution.

TechDigital

Senior Developer (.Net + Angular)

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

Bowie House

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The Lead Network Engineer will be responsible for assisting with the daily functions of the Information Technology including designing, installing, and managing the Access, Distribution, and Core layers of the Tarrant County Network infrastructure. These programs include group health plans for medical, dental, and vision coverage; an Employee Assistance Program (EAP); life and long- term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.

Tarrant County TX

LEAD NETWORK ENGINEER - Information Technology

Coordinates full-cycle recruiting process to include: prepares employment advertisements and places them in an appropriate distribution channel to attract best applicant pool; oversees the routing of all position requisitions in compliance with ATS requirements; Administer online assessments and track completion and success rates, conduct interviews with candidates to assess qualifications for the job and fit; further, initiates employment offers and ensures new hire paperwork is complete promptly and accurately. Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

Qualfon

Onsite Talent Acquisition Recruiter

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI LC

Full Time Outbound Sales Representative (Urgently Hiring)

Unlike traditional carpet cleaning companies that use a method of hot water extraction using soaps and detergents and harsh chemicals that get left behind in the carpet fibers, Zerorez uses our patented Powered Water which is a water based, non-toxic cleaning agent that leaves no soil-attracting residue behind. About Zerorez: Zerorez is the revolutionary carpet cleaning services franchise that is changing the way homeowners and property managers think about clean carpets.

Zerorez Franchising Systems Inc

Customer Service Representative

The Customer Service Representative II is responsible for ensuring the proper execution of daily dispatch needs of multiple customer orders, resolve all on-the-road customer service issues, assist customer service agents in resolving escalated issues, assist in special projects and apply one stop resolution for customers who bring forth issues via phone or internal communication databases. By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions.

Williams Sonoma Inc

Customer Service Representative II

The Customer Care Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company processes and procedures and communicating effectively with team members within the Customer Care department. Founded in 1986, we provide financial services that support our vision of enabling sustainable home ownership by practicing core values that embody doing what is right; emphasizing problem solving; delivering on expectations and winning with humility.

Bsi Financial Services Inc.

Customer Care Representative

Agents are responsible for accurately collecting and documenting customer and product information, following established call flows and procedures, processing orders when appropriate, and identifying opportunities to improve the customer experience. The Level 1 Customer Service Agent is responsible for providing professional, knowledgeable, and solution-focused support to customers regarding Genie and Overhead Door residential garage door opener products and related services.

Overhead Door Corporation pioneered the upward-acting door industry, inventing the first upward-acting door in 1921 and the first electric door opener in 1926. Today, we continue to be the industry leader through the strength of our product innovation, superior craftsmanship and outstanding customer support, underscoring a legacy of quality, expertise and integrity. With four operating divisions (Access Systems Division, Genie, Horton, TODCO) and 22 manufacturing facilities across the US, UK and Europe, we are committed to offering products and services that provide safety, security and convenience to satisfy our customer's needs. That's why design and construction professionals specify Overhead Door Corporation products more often than any other brand.

Overhead Door Corp

CS: Representative, Customer Service I

Onsite / Hybrid Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Please go with the minimum rates Remote work No Additional Notes if any By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Contact center supervisory/management experience with direct accountability for service-level metrics: speed to answer, abandonment rate, first call resolution, customer satisfaction, quality score, and accuracy.

Call Center Agent Jobs in Fort Worth, TX

Contact Center Administrator (On-site) NewRez LLC

Sr Salesforce Product Owner- Contact Center PDS Health

Contact Center Technical Lead Two Harbors Investment Corp

Contact Center Administrator (On-Site) NewRez

Contact Center Technical Lead CrossCountry Mortgage LLC

Escalations Resolution Specialist Two Harbors Investment Corp

Telemarketing/Outbound Sales Representative Amynta Agency

Escalations Resolution Specialist CrossCountry Mortgage LLC

Controls Service Technician - Ft. Worth, TX Upgrade Resources

PBX Operator Auberge Resorts LLC

Senior Developer (.Net + Angular) TechDigital

PBX Operator Bowie House

LEAD NETWORK ENGINEER - Information Technology Tarrant County TX

Onsite Talent Acquisition Recruiter Qualfon

Full Time Outbound Sales Representative (Urgently Hiring) MCI LC

Customer Service Representative Zerorez Franchising Systems Inc

Customer Service Representative II Williams Sonoma Inc

Customer Care Representative Bsi Financial Services Inc.

CS: Representative, Customer Service I Overhead Door Corp

Supervisor / Manager Abacus Service Corporation

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