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Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Senior Consultant in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.

YEAR

Deloitte Touche Tohmatsu Ltd

Contact Center Operations and Transformation Functional Senior Consultant

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As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.

Deloitte

Pu&R Contact Center Operations And Transformation Manager

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Contact Center Operations And Transformation Functional Senior Consultant

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We do so by making the mortgage process faster, cheaper and easier by empowering independent mortgage brokers with exceptional client service and innovative solutions that help them succeed. You’ll use your communication and problem-solving skills to answer client questions, resolve concerns and provide solutions over the phone.

United Wholesale Mortgage

Client Service Agent

United Shore Financial Services LLC. Jobs

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, our Guest Experience Experts help make every stay memorable. Provide guests with information about hotel services, amenities, hours of operation, directions, and local points of interest, and share the highlights of the local area.

Book Cadillac

Service Express Agent

BreezyHR

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.

HOUR

VRC Companies

Customer Care Agent - Mon-Fri 8:00 AM - 5:00 PM

FULL_TIME

Your goal is to build rapport, provide helpful information, and schedule appointments that bring customers into the dealership — whether it’s for vehicle sales, service, or follow-up. We are a fast-growing, customer-focused automotive group committed to delivering exceptional service and building lifelong relationships.

Jim Riehl's Friendly Automotive Group

BDC Agent - Full Time

As a remote, French Bilingual Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude.

Who we are: We’re a team that truly cares about you, values what you do and puts your unique talents to work. We love to make a difference in the lives of each other, our clients and our communities. This is why our associates choose to pursue their passions at Morley.
Our philosophy: To achieve our client-focused mission “to deliver extraordinary experiences,” we must first deliver extraordinary experiences to each other. Our associate-centric culture is focused on fostering happy and healthy people who feel challenged and rewarded, valued for their talents and secure in the care of inspiring and supportive leadership.
What we do: Within our company, we have three groups that serve our Fortune 500 clients in three distinct ways. Our Business Process Outsourcing group is a contact center providing customer care, expert and technical support and specialty support services. In Meetings & Incentives, we produce meetings and events domestically and internationally. Our Exhibits & Displays team creates environments that captivate trade show, museum and other audiences with memorable moments. To support our client-facing efforts, we have a diverse team of associates in the areas of human resources, information technology, accounting, marketing, communications, creative, facilities and enterprise services.

Morley Companies, Inc

French Bilingual Product Quality Assurance Agent (Remote - Michigan)

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. As a Core Software Engineer III on the Engineering as a Service team, you will: Build agents against a layered SDK contract (shared types/tools, composable tools, thin agent shell, FastAPI + React surface).

Full Stack Agent Platform Developer

We do so by making the mortgage process faster, cheaper and easier by empowering independent mortgage brokers with exceptional client service and innovative solutions that help them succeed. You'll use your communication and problem-solving skills to answer client questions, resolve concerns and provide solutions over the phone.

United Wholesale Mortgage LLC

li>strong]:text-primary [&>li]:mb-3 [&>li]:font-bold [&>li]:text-lg [&_ol]:my-2 [&_ol]:ml-3 [&_ol]:list-decimal [&_p]:mb-4 [&_p]:leading-relaxed [&_p]:print:text-sm [&_section_div_li]:ml-5 [&_section_h2]:mb-3 [&_section_h2]:text-2xl [&_section_h2]:text-black [&_section_h2]:print:text-lg [&_section_h3]:text-xl [&_ul]:mb-4 [&_ul]:ml-6 [&_ul]:list-disc [&_ul]:space-y-2 [&_ul_li]:leading-relaxed" style="color:var(--client-font-color)">. EDUCATION & EXPERIENCE: Thorough knowledge of the construction industry and general management skills; or general business knowledge normally acquired though a Bachelor's degree; or two years experience managing on a branch departmental level; or equivalent combination of education and experience.

TK Elevator Corp

Superintendent- Modernization (Detroit)

Consult with internalstakeholdersto frame the specific learningobjectivesfor primary research, and work alongside the research manager to applyappropriate researchmethodologies that will best fulfill the goal. Provide internal teams with consumer and market insights –including:Brand Teams, Product Teams, Marketing, Planning, Program Management, Engineering, and Design.

2027 Summer Intern, Global Customer Research Intern (Master/MBA Degree)

Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. Our direct lending channel, comprised of both seasoned mortgage veterans & our own home-grown Lending Officers, receive daily warm transfers from our call center agents to recommend loan solutions in accordance with lending guidelines and mortgage policy.

Loan Depot

Mortgage Loan Officer (Nmls Required)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Senior Consultant, Salesforce Data 360 & Marketing AI

Deloitte Tax LLP's Global Investment and Innovation Incentives (Gi3) practice helps organizations identify and pursue government credits and incentives tied to investment, innovation, sustainability, and community development. The team supports engagements involving the Research and Development credit, New Markets Tax Credit, Qualified Opportunity Zones, renewable energy incentives, and other federal programs, as well as incentives tied to research activities in other jurisdictions.

Tax Senior - Credits & Incentives

As an experienced PlainID professional at Deloitte Consulting, you will be responsible for delivering high-quality work products within defined timelines while providing delivery and technical leadership to the PBAC engagement team who delivers the PBAC/ABAC authorization tools including PlainID. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Cyber Identity - Plainid/Pbac Engineering Manager II

Verbal and electronic information must be quickly and accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Group

Customer Service Representative

IRecruitee

Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.

Amerisure Mutual Insurance Company

Claims Customer Care Representative

Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus. Answer phones for claims call center to set up new losses, route to appropriate claims adjuster, and handle medical bills for payment.

Senior Claims Customer Care Representative

Albany, NY; Albuquerque, NM; Atlanta, GA; Austin, TX; Baltimore, MD; Baton Rouge, LA; Bentonville, AR; Birmingham, AL; Boise, ID; Boulder, CO; Buffalo, NY; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Columbus, OH; Dallas, TX; Denver, CO; Des Moines, IA; Detroit, MI; Fort Worth, TX; Ft Lauderdale, FL; Greenville, SC; Harrisburg, PA; Hartford, CT; Houston, TX; Indianapolis, IN; Jackson, MS; Jacksonville, FL; Kansas City, MO; Knoxville, TN; Lincoln, NE; Louisville, KY; Memphis, TN; Miami, FL; Milwaukee, WI; Minneapolis, MN; Montvale, NJ; Morristown, NJ; Nashville, TN; New Orleans, LA; Oklahoma City, OK; Omaha, NE; Orlando, FL; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Providence, RI; Raleigh, NC; Richmond, VA; Rochester, NY; Salt Lake City, UT; San Antonio, TX; Shreveport, LA; St Louis, MO; Tallahassee, FL; Tampa, FL; Tempe, AZ; Virginia Beach, VA; Winston-Salem, NC. Qualifications: Minimum five years of recent experience designing, implementing, operation or managing enterprise contact center, unified communications, voice, collaboration, or cloud workplace technologies, including experience leading technical teams or manor cross-functional initiatives.

Call Center Agent Jobs in Detroit, MI

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Contact Center Operations And Transformation Functional Senior Consultant Deloitte

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Service Express Agent Book Cadillac

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Superintendent- Modernization (Detroit) TK Elevator Corp

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Tax Senior - Credits & Incentives Deloitte

Cyber Identity - Plainid/Pbac Engineering Manager II Deloitte

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Claims Customer Care Representative Amerisure Mutual Insurance Company

Senior Claims Customer Care Representative Amerisure Mutual Insurance Company

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