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In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Join Our Team!At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.Job OverviewThe Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support<ul><li>Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.</li><li>Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.</li><li>Troubleshoot wireless devices, network issues, and feature functionality.</li><li>Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.</li></ul> Retail Partner Support<ul><li>Act as the AT&T subject-matter expert for retail employees and third-party labor partners.</li><li>Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.</li><li>Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.</li></ul>Work Environment & Schedule Expectations <ul><li>This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.</li><li> Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.</li><li>Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.</li></ul>Operational Excellence<ul><li>Navigate multiple systems simultaneously while engaging with customers in real time.</li><li>Document all interactions thoroughly and accurately.</li><li>Adhere to company policies, compliance requirements, and privacy standards.</li><li>Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.</li><li>Execute and maintain approved planograms for mobile devices and signage</li><li>Maintain inventory accuracy for display devices and fixtures</li><li>Add, remove, and reposition phones, fixtures, and promotional material per planogram updates  </li></ul> Collaboration & Communication<ul><li>Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.</li><li>Share insights on recurring issues to improve processes and customer experience.</li><li>Maintain a positive, professional demeanor during all interactions.</li></ul>  RequirementsRequired Skills & Qualifications<ul><li>Strong customer service and communication skills.</li><li>Ability to handle high-stress or escalated situations with professionalism.</li><li>Proficient in multitasking and navigating complex systems.</li><li>Detail-oriented with strong problem-solving abilities.</li><li>Ability to work flexible hours, including evenings, weekends, or holidays as needed.</li></ul>Preferred Qualifications<ul><li>Experience in wireless communications, retail customer service, or technical support </li><li>Previous call center or retail support experience is a plus.</li></ul>What We Offer<a class="external" rel="nofollow noreferrer noopener"></a><ul><li>Competitive starting pay of $26 per hour!</li><li>Comprehensive training and development programs</li><li>A supportive and engaging team environment</li><li>Opportunities for career growth and advancement</li></ul>Benefits<ul><li>Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!</li><li>401k Plan with employer matching after one year of employment </li><li>Paid vacation, personal/sick days, and bereavement time after 90 days</li><li>Employee Profit Sharing Program</li><li>50% AT&T wireless discount</li><li>Paid training</li><li>Advancement opportunities, we prefer to promote from within!</li></ul>

DSI Systems

Retail Support Specialist

Workable

It's a dynamic dance of organization and communication, ensuring our clients receive the top-notch service they expect from Wesley Heating & Cooling. Wesley Heating & Cooling, the go-to HVAC wizards in Oshkosh, Wisconsin, want you to join our team as an HVAC Customer Service Representative!

HOUR

Are you ready to turn up the heat on your career? Wesley Heating & Cooling, the go-to HVAC wizards in Oshkosh, Wisconsin, want you to join our team as an HVAC Customer Service Representative! Picture this: a place where your passion for customer service meets a cool $18 to $23 per hour, plus fantastic benefits like health insurance, paid vacations, and a 401k plan with a 10% company match. Intrigued? Keep reading; we're just getting started. ABOUT WESLEY HEATING & COOLINGWesley Heating & Cooling is all about comfort. Our mission is to excel in HVAC services, specializing in residential and light commercial clients. From furnaces to indoor air quality solutions, we're dedicated to keeping our community comfortable. We're a locally owned family company, providing top-tier service rooted in professionalism, technical expertise, and unwavering customer satisfaction. With an impressive 98% client satisfaction rating, we're industry leaders. If you seek a company valuing your expertise and fostering inclusivity, Wesley Heating & Cooling awaits your contribution! TO SNAG THE ROLE OF HVAC CUSTOMER SERVICE REPRESENTATIVE, YOU'LL NEED:<ul><li style="color:#212529;background:white">High school diploma</li><li style="color:#212529;background:white">Experience dealing with clients</li><li style="color:#212529;background:white">Data processing skills and familiarity with Microsoft Office products</li><li style="color:#212529;background:white">Above-average communication skills</li></ul>Preferred qualifications? We're impressed if you've got experience booking and dispatching calls, the ability to type sales agreements, and can handle a sometimes fast-changing environment. YOUR TYPICAL DAY AS AN HVAC CUSTOMER SERVICE REPRESENTATIVEAs our HVAC Customer Service Representative, our dynamic team thrives in a small, intimate office setting, with collaboration, and every voice is valued. As you settle into your desk, the phone rings-it's a client in need. With a friendly demeanor, you answer their questions, schedule service calls, and coordinate parts for our skilled technicians. Suddenly, a call comes in from a satisfied client, praising the exceptional service they received. You can't help but smile, knowing you played a crucial role in their satisfaction.The day continues with a mix of scheduling, dispatching, and maybe a dash of over-the-counter supply sales. It's a dynamic dance of organization and communication, ensuring our clients receive the top-notch service they expect from Wesley Heating & Cooling. WORK SCHEDULE & LOCATIONAs a full-time member of the Wesley team, you'll be clocking in from 8 am to 4:30 pm, ensuring you have your evenings free to chill. Your workspace? Oshkosh, Wisconsin - where your career will be as vibrant as the fall foliage. ARE YOU READY TO JOIN OUR TEAM?Excited to embark on this HVAC adventure with us? Take the first step by applying through our quick and easy 3-minute, mobile-friendly initial application. We promise it's as breezy as a summer day. Join Wesley Heating & Cooling, where your career takes center stage. Apply now, and let's turn up the heat together!

Call Center Agent Jobs in Appleton, WI

DSI Systems

Wesley Heating & Cooling