The consultant translates business and operational requirements into practical process frameworks, workflows, controls, metrics, and documentation across core ITSM disciplines such as Incident, Problem, Change, Request, Knowledge, Service Catalog, Asset, Configuration, and Release Management. Partner with service owners, operations teams, engineering teams, and platform administrators to translate process requirements into tool configurations and workflow automation within ITSM platforms such as ServiceNow, Freshdesk, Jira Service Management, or similar tools.